Is anyone else having issues downloading iPhoto iMovie and Keynote?
My AppStore is showing them in the free apps section but when I try to download it it's trying to charge the full price for the app
New devices activated after Sep 1, 2013 and running iOS 7 or later will qualify for the free iWork suite (Pages, Keynote, & Numbers). iPhoto, and iMovie (which are not part of iWork) are also free. If you activated your device before Sep 1, 2013, your device does not qualify.
Try this:
Go here to verify your device registration (you'll need to login using your Apple ID credentials):
https://supportprofile.apple.com/
You can view your registered device(s) here and if there are any you've missed registering, you can do that as well. You can also register new devices here. Afterwards, visit the App Store and your free apps should be available to you.
*IF* this does not work, continue as follows:
Log out of the iTunes Store on your device:
Settings>iTunes & App Store...tap your Apple ID, then select "Sign Out"
Reset your device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.
After the device has restarted, sign back in to the App Store as above. Try to download the apps again from the App Store.
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Is anyone else having issues with uploading imovie app videos to youtube?
hello everyone one. im scared as heck for posting in here because im honestly afraid all the smart people in here will eat my eyes for ju-ju bees, however here it goes, and thank you to anyone brave enough to help. I've just had the iphone 4s for over a week. as of today, i can not upload any of the imovie app movies to youtube, which was a huge selling feature for me, so i could post video testimonials on the run and not be so invisable on the weekends as a musician. "ive been invisable on social media on weekends as long as ive even known about facebook, and I know its been hurting me."
my first two videos, uploaded without a hitch to facebook and you tube. of course a larger one had to wait until i got home to wifi bc it was too big. anyhow, this morning, my new one made it up to facebook, but a you tube upload has failed 5 times already, and this is upsetting.. only being a musician, taking this step to having a data plan and iphone was a huge risk, but i planned on maxing out what i could from the phone to make it even easier to support my family..
any ideas? please keep in mind im not a teckie, and cant even synch it up to my 5 year old laptop yet... ill be taking an hour trip to the apple store soon to do that.....Hey there Jezza717,
Thank you for using Apple Support Communities!
If the iTunes window is not loading properly, I would try closing all the apps that are running:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
From: iOS: Force an app to close http://support.apple.com/kb/ht5137
Then restart the iPhone:iOS: Turning off and on (restarting) and resettinghttp://support.apple.com/kb/ht1430 If that does not resolve the issue, try the troubleshooting steps outlined in this article:Can't connect to the iTunes Storehttp://support.apple.com/kb/TS1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General >Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General> Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Cheers,
Sterling -
Anyone else having issues opening port 1701 and 500?
on a standar actiontec fios router.
setting up VPN on a mac server, and port 1701 just wont open. I can open all other ports just fine, except for UDP1701 and 500
any guidance would be great!TNS_2 wrote:
Defaulted to selected on my new version I. I never selected it. The router was only installed as part of my Quantum TV package. Only looked to comment about port forwarding.
p.s. I reset the router to factory defaults when I got it to make sure no junk from a previous user was present, and then changed the router password and turned off the wireless (I use my own router connected after the Verizon for wireless use).
Must be something wrong with your I router. they are not selected on mine which is only a couple of months old Firmware Version:40.21.10.3
Are you saying that all those rules defined under advanced, network, port forwarding rules are activated?
How did it decide what device/s on your internal network to forward to? -
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I am having exactly the same problem. Any help would be much appreciated
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Thanks,
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I get my email to download then ... it won't. I go to the store and its showing charges again... rather than PURCHASEDNot just you. I too am having this issue including with a movie I just purchased.
If you follow mario49's advice they will eventually help you by posting the purchases to your account again (not actually fixing the current issue) but be VERY specific with them and be prepared to explain your issue about 4 times (I have taken to just copy and pasting) before they actually read what you told them and help out.
e-mail 1: Response was to explain the difference between a season pass and individual orders (even though I attached the season pass order number to the issue message).
e-mail 2: Reponse explained how to redownload episodes again (even though I had clearly stated it was a latest episode on a season pass).
e-mail 3: I may have yelled a little bit here.
e-mail 4: This one was a complaint about the pre-order that was charged but also now giving me the "you haven't paid for this" message. I attached the earlier complaint # to this one and got they same service person. This time he re-posted every episode from the above season pass to my account and my movie so I got the new episode I was looking for and about 5 others I was not.
Now I just have to go through all of this for my other 11 season passes that won't download either.
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Lee
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Not having any of those.
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http://support.apple.com/kb/HT5594 -
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Below is the solution that worked for me ...
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