Is anyone having problems making a mobile deposit with the Tab 2?

I upgraded to a Tab 2 from my original. My original Tab was able to make mobile deposits to Chase but the upgraded is saying incompatible camera. Went through a bunch of steps with Chase over the phone and they said it should work but had no help for me. Does anyone know if I need to set my settings to something in particular? I have it on auto focus with camera facing out and it still does not work. I love my mobile deposits on my old Tab and will be very disappointed if I can't do now. Any help is appreciated.

Hello vdelucchi,
I'm sorry to hear about the trouble you're experiencing with your mobile banking. We definitely want to do all we can to get you back up and running!
With third party applications like these, it sounds like you have taken all the necessary steps to work to resolve this. My additional suggestions would be to try uninstalling and reinstalling the application itself. If that does not fix it, you can visit the Google Play Store and submit feedback to the developer of the application itself.
RuthW_VZW
Follow us on twitter @VZWSupport

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