Is Apple going to solve this problem?
As I scan through the forum with problems of my own, I see that the majority of the people all have the same problem. It must be a problem with software unless Apple is trying to force the users to purchase new units. Everyone is scared that their ipods are dead or corrupt and there does not seem to be a fix yet. I had the same thing happen to me and was left to figure out the problem on my own. The automated Apple help was of no assistance at all. Will Apple respond to this problem or let it be dealt with by forum administrators and such?
Hi, MargretheHostgaard.
Thank you for visiting Apple Support Communities.
Sometimes a simple power cycle of the router can correct the issue that you are experiencing. However, the issue could be a little more complex. Wi-Fi routers need adjustments to settings periodically for optimized performance with the constant progression of wireless device technology. Below, I have included two articles. The first article will cover basic Wi-Fi troubleshooting regarding iOS device connection. The second article cover the recommended settings for current Wi-Fi access points.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
Cheers,
Jason H.
Similar Messages
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My daughter has 2 websites she can not fully access because the iPad won't download updates for Adobe. What is Apple doing to solve this problem?
Flash has been used for more than just displaying videos. The Vote choice your daughter found is one of those flash type sites that will not display on iOS devices. There are now over 100 million iPads, and who knows how many more iPhones out there. Developers who want their content to display on all these devices will have to move away from the old Flash technology.
There were some version of Flash that ran on other brands of tablets. But Adobe has stopped all development of Flash for all mobile devices. As time goes on and mobile operating systems evolve the no Apple devices will lose their ability to run Flash too. Web developers need to move on to cleaner, more efficient types of programming. -
My serial number is not registered in apple how to solve this problem?
My serial number is not registered in apple how to solve this problem?
Cant update my free apps from the store due to discrepancies with the iTunes, with no reason, although they owe my a great deal of moneyRegister iPad
1. Open http://supportprofile.apple.com
2. Log in with your Apple ID
3. Add Product
4. Fill in your iPad serial number
Find your serial number:
Settings>General>About -
When is apple going to fix this problem? !
When is apple going to fix this problem? People have been having trouble with itunes for days! I have tried everything that has been suggested. Nothing works! I can not reinstall itunes! If I can't use itunes, I can't buy anything!
Check the user tip below.
https://discussions.apple.com/docs/DOC-6562 -
When is apple going to solve the problems with the 4S battery???
I bought a new iPhone 4S last week and I have some many problems with the battery the first day, but I thought it must be something normal because of the first time but the few next days it was the same. On Thursday morning I received the iOS 5.0.1 update and I thought it was going to solve the problem but it wasn't!! So I called Apple and they told me I should restore my phone and after that it was supossed to work properly, but it didn't so they told me I should go to an Aple Store and they would change my phone but... it's supossed that all 4S have the same problem so... I would have a new iPhone one week later but with the same problem?? If Apple solve the problem in days, weeks or even months are they going to give us the new (working-properly) phone instead our old one??
Thank you very much!!Some Users have reported that a Restore has Resolved Issues...
Backup and Set Up as New Device
http://support.apple.com/kb/HT4137 -
I am unable to use Reunion 8 since yesterday when I responded to a request to update my computer! Now it will start to open and then quit. The makers of Reunion tell me it has affected a lot of users. Is Apple going to fix this "security" update? All of my genealogy info is in that program! I have backed it up on a disc but not since May 2011.
I've outlined the restore proceedure here, it covers a lot of bases and explains what is going to occur so please don't be intimidated it's a LOT easier that it appears.
Take your time and comprehend the steps involved and you'll be backup up like before in short order.
Security Update 2012-001 Bricks Rosetta programs
Restore method.
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Try Restoring from a TimeMachine or hold option bootable clone
If you have TimeMachine drive, or a hold the option key bootable clone use that to erase and restore from before the Security Update occured.
Obviously if you didn't make a recent backup before the update, your going to have to skip to Step #3.
Note: A TM restore can take a awfully long time, a clone restore takes under 2 hours in most cases.
If you don't know how to restore from TM drive
http://pondini.org/OSX/Home.html
#3 Reinstall OS X 10.6 from disk
If no recent TM or bootable clone then:
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk and Permissions (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
Note: If Disk Uitlity can't repair the drive, then come back to seek further assistance and make sure you have a copy of your data off the machine.
#4 Update to 10.6.8 without Security Update 2012-001
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#5 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
Note: For most users likley Step #3 and #4 is likley all that is needed to be done.
That's it really.
Further Reading:
Learn how to have a OS X drive restore ability using TimeMachine or cloning software
Learn how to clone your entire OS X boot here
http://www.bombich.com/get_ready_for_lion.html
TimeMachine help here
http://pondini.org/OSX/Home.html
Make copies of your original Snow Leopard
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Learn how to make a bootable SL USB thumb drive
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
Deciding on upgrading to Lion?
Learn which programs ARE NOT compatible/updated for Lion, Rosetta programs will not run on Lion.
http://roaringapps.com/apps:table
Unverified hacks
Note: You may see a "hack" for this issue floating around, it has had mixed results as people's software is different.
You may want to try it, but it's at your own risk. It has worked fast for some and not at all for others, hopefully over time it will work for all.
The above methods I outline are Apple approved restore methods + based upon experience here and not a quick fix, but are sure to work as Apple recommends such steps themselves.
If at any time you feel this is beyond your capability, please seek local Mac/PC professional assistance before you lose your data.
In fact my steps above are very simple, you might want to have a family member or friend perfrom the proceedure in about a hour or two.
If you don't have any backup, please maintain at least a TM drive, just hook up a new blank external drive and TM will ask you to make a backup, takes some time so let it work.
If your a bit more skilled, a option bootable clone is much superior than TM drive.
Good Luck -
I just recently did an itunes update on my Windows Vista 64 and have been getting a runtime C++ R0634 error ever since. Per microsoft forum discussions, I have removed everything apple on my computer to get this runtime error to stop. When I tried to remove and reinstall itunes, I get an error message during installation and to try again. Has just become a cycle. Apple, are you working on this?
I have exactly the same problem. Got update notice from Apple for iTunes and getting the C++ runtime error R0634 ever since. I have no clue how to fix it....meantime, I can't even pull up Outlook to check email. HELP!!
ksware -
When is Apple going to fix the problem with slow Time Machine backups with Mavericks?
I have been with Apple tech support and they got my Time Machine working by doing a spotlight re-indexing and a safe boot. This worked for about three days and I am back to very slow backups. It is impossible for Time Machine to back up every hour when it takes six hours to do the back up. I don't want to take hours to re-index with spotlight all the time. I think taking six hours to do an incremental backup is a bit much. I see that there are many people that have this trouble and it all started with an upgrade to Mavericks. The question is when is Apple going to fix this problem of slow backups with Time Machine for Mavericks. I have wasted more time than I care to. I am think of going back to Windows. I need good solid backups of my machine and Apple has taken it away with the new Mavericks. Oh, I am using the UBS 3.0 connection so the drive should not be the problem. Also this has occurred in about the last five months, so I am not sure this problem was in the original Marvericks.
Allen Thanks for your reply. All I can say is several months ago Time Machine quit working in a reasonable manner. Right now I have a Time Machine backup that has been running all night and still has three hours to go to backup 6 GB of data. I am using a OWC 1.5 TB drive connected directly to my MacBook with a USB 3.0 connection. In the resent past I have added Dropbox, GoogleDrive and a MAMP server on which I am using a program called Learning With Text from Sourceforge. There have been a lot of questions on the forum about people having very slow Time Machine back ups, so it appears to be a general problem. I should also state I am getting this very slow backup after doing the Spotlight re-indexing and the Safe Restart procedure that was told to me by apple support. I have a 750 GB drive in my MacBook Pro which I am constantly trying to keep at a 5% level of free space. This might be a problem also. However, I am working on a lot of things and like to have a lot of things on my drive. Also the heavily loaded drive has not be a problem in the past. This slow backup business started about three months ago, so something has happen in a very short time period. Now it seems even the procedure that Apple support gave me is not working. Currently I am in China and it is difficult to interact with Apple support to solve this problem, but because I am in China having my computer backed up is critical. I have run the EtreCheck and am attaching the results below. I would appreciate any suggestions. If necessary I will clear out more of my hard drive if that appears to be a solution. The Time Machine drive was recently reformed so I only have a few backups on it. I also don't run the Time Machine all the time as I don't want multi-hour backups running all the time. I run it every few days.
Here is the info from EtreCheck:
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 10:18:59
Disk Information:
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (54.06 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
VIA Labs, Inc. USB3.0 Hub
OWC Elite Pro mini C 1.5 TB
EFI (disk1s1) <not mounted>: 209.7 MB
NewMBP-TimeMachine-1.1 (disk1s2) /Volumes/NewMBP-TimeMachine-1.1: 1.5 TB (691.6 GB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Logitech USB Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.LaCie.ScsiType00 (1.2.2) Support
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1) Support
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.0) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
[kext loaded] com.symantec.kext.SymAPComm (11.2.2f3) Support
[not loaded] com.symantec.kext.confidentialData (1.4f5) Support
[not loaded] com.symantec.kext.filesecurity (1.4.3f19) Support
[kext loaded] com.symantec.kext.fw (1.0.3f5) Support
[kext loaded] com.symantec.kext.internetSecurity (1.3.2f5) Support
[kext loaded] com.symantec.kext.ips (1.3.1f7) Support
[kext loaded] com.symantec.kext.pf (4.2.1f7) Support
[not loaded] com.wacom.driver.HIDTablet (5.0.1) Support
Startup Items:
cma: Path: /Library/StartupItems/cma
MySQLCOM: Path: /Library/StartupItems/MySQLCOM
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
Tablet: Path: /Library/StartupItems/Tablet
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.authd.plist Support
[not loaded] com.barebones.textwrangler.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.mcafee.virusscan.eupdate.plist Support
[running] com.micromat.TechToolProDaemon.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.prosofteng.DriveGenius.locum.plist Support
[running] com.symantec.avscandaemon.plist Support
[running] com.symantec.deepsight-extractor.plist Support
[running] com.symantec.diskMountNotify.plist Support
[loaded] com.symantec.MissedTasks.plist Support
[loaded] com.symantec.navapd.plist Support
[running] com.symantec.navapdaemonsl.plist Support
[loaded] com.symantec.Sched501-1.plist Support
[loaded] com.symantec.Sched501-2.plist Support
[loaded] com.symantec.Sched503-3.plist Support
[loaded] com.symantec.Sched503-4.plist Support
[running] com.symantec.sharedsettings.plist Support
[running] com.symantec.symdaemon.plist Support
[running] com.symantec.symSchedDaemon.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.lacie.safemanager.daemon.plist Support
[running] com.micromat.TechToolProAgent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
[failed] com.sogou.SogouServices.plist Support
[running] com.symantec.uiagent.application.plist Support
[running] net.culater.SIMBL.Agent.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.wondershare.mobilegodaemon.plist Support
User Login Items:
GeekTool
SIMBL Agent
QQ
Safari
Calendar
Google Drive
Dropbox
Day One
Dictionary
SymSecondaryLaunch
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.2.1.11 Support
FlashPlayer-10.6: Version: 13.0.0.182 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Flash Player: Version: 13.0.0.182 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
RealPlayer Plugin: Version: (null) Support
Silverlight: Version: 4.0.51204.0 Support
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions:
Video Converter: Version: 4.0.0
AllMyTube: Version: 4.1.0.0
Open in Internet Explorer: Version: 1.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
QQMail: Version: 1.0.2.0 - SDK 10.7 Support
txftn: Version: 1.0.0.6 Support
3rd Party Preference Panes:
Adobe Version Cue CS4 Support
Flash Player Support
GeekTool Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
MySQL Support
Norton\nQuickMenu Support
Paragon NTFS for Mac ® OS X Support
Pen Tablet Support
Perian Support
TechTool Protection Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 697.84 GB Disk used: 647.49 GB
Destinations:
NewMBP-TimeMachine-1.1 [Local] (Last used)
Total size: 1
Total number of backups: 11
Oldest backup: 2014-03-18 15:09:46 +0000
Last backup: 2014-04-29 23:24:28 +0000
Size of backup disk: Too small
Backup size 1 < (Disk used 647.49 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
47% SymAVScanDaemon
7% Finder
7% WindowServer
2% mds
1% NortonAutoProtect
Top Processes by Memory:
385 MB NortonAutoProtect
262 MB mds_stores
180 MB Safari
139 MB WindowServer
115 MB Finder
Virtual Memory Information:
1.15 GB Free RAM
2.87 GB Active RAM
1.83 GB Inactive RAM
1.05 GB Wired RAM
1.02 GB Page-ins
380 MB Page-outs
I hope you can see something that can be fixed. -
The volume on my iPad 3 has dropped to a very low setting. I have tried all the suggestions with setting and did a reset, nothing works and it seems this is an issue with many others. When is Apple going to address this problem?
You aren't talking to Apple here. This is a user to user technical help forum hosted by Apple. We are all users here.
For what it's worth I haven't see any change in volume on my iPad 3. -
I have a Ipone 4 I uploaded IOS 7 02 but My ıpone is scratchings. I am not finding as effective my ipone. When will solve this problem by Apple? I want to return the old version. Can you help me please.
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
When I login to update my existing apps, the login window shows the wrong apple id. i cannot change it because it is all grayed out. how do i solve this problem?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?
IF it is a manufacturing defect and you bought the device from Apple or an authorized Apple retailer, then take it into Apple.
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my apple id is not working when i sign in from my laptop it works but when i sign in from my iphone4 then its not working it gives the message of "your aapleid or password is incorrect"? how can i solve this problem please help
Hey nocillado,
Thanks for using Apple Support Communities.
It sounds like you have 2 things you want to address. These articles can help you use iCloud with your existing Apple ID.
Get help activating your iPhone
http://support.apple.com/kb/ts3424
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Using the same Apple ID for Store purchases and iCloud (recommended)
Have a nice day,
Mario -
hello apple guys, after installing OS X Mavericks, i can't open app store, reminders, contacts, mail(crash), maps, Image Capture, and other apps that comes with Mavericks OS, how i can solve this problem?
So is this the way Apple works now? Not solving customers problems? I'm sure so many users have had this problem. I've had, and I reinstalled Mavericks 3 times. Works fine for some days and then several Apple Apps stop working. Is that a way to force us ti update to Yosemite? (I don't want to) and then pay to update some third party programs (i.e. Pro Tools). Also, there are so many 15" MacBooks Pro with graphic problems and of course the guys at the Apple Service Centers always say: "It's the logic board, you can have it replaced, but it's so expensive I would recommend a new Mac". I really, really miss Steve Jobs!
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My app store, Apple ID, safari, and most other apps do not work after upgrading to iSO 6, How do i solve this problem? Can somebody help me please?
The App store is a problem for many and I have not seen a solution.
What is "wrong" with your Apple ID?
Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod.
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