Is ARD 3.0 appropriate for a family tech guy helping parents in the burbs ?

I'm the resident tech guru of the family. When everyone was home for the holidays I was able to help them out by having them bring their computers to me. Now I'm back in my apartment in the city and my parents are having troubles with their new computer 40 miles away in the suburbs. Is Apple remote desktop an appropriate thing to install when I need to visually walk her through an installation procedure? Also, I'll be using ARD over the internet, and my parents have their macs behind a NAT router. Has anyone been in the situation I'm in and how have you made it work?
MacBook Pro Mac OS X (10.4.8) ARD Parental Help
MacBook Pro Mac OS X (10.4.8) ARD Remote Parental Help

Is Apple remote desktop an appropriate thing to install when I need to visually walk her through an installation procedure?
It's probably overkill when all you probably want to do is to be able to take control of your parents' system. Try the freeware VNC, which allows you to take control of a system. Mac OS X 10.4 already has a VNC client built in, so all you should need is a VNC application for your system. Chicken of the VNC is one that many people use with success (don't be thrown by the terminology; with VNC, the "admin" application is usually referred to as the client and the VNC on the system you're taking control is referred to as the "server", but it's what you need).
You'll have to set up your network and the network at your parents' house appropriately. On your end, any router/firewall has to pass port 5900, and the NAT device at your parents' house also has to have port 5900 open and forwarded to your parents' computer's internal IP address. Then you enter the IP address of the NAT into ARD.
This has, BTW, been covered her many times, so if you have additonal questions, you might want to search through this forum for "Internet" and you should find a number of threads on the issue. You can also search the Mac OS X Networking form for "VNC".
Regards.

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