Is clean my mac helpful as they say it is

Hi, can you tell me if clean my mac helps, thanks

Without even looking at it I would say probably not. Many utilities of that kind are a solution looking for a problem. I have all kinds of maintenance utilities on my Mac. I never use them. My Mac has been running solid pretty much 24/7 since 2005. The only one I use with any regularity comes on all Macs and is free. Disk Utility. Verify your hard drive periodically (before doing any backup, for example). Repair permissions before installing software and afterward.

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HT202159 I downloaded Dragon Express and now it won't open. It says it is INSTALLED but it won't open when clicked. Tried to trash it and start over but won't let me trash because it says it is open. But it isn't! Called mac help and they can't help e

I downloaded Dragon Express and think that it did not completely complete the download. However, it says that it has been installed and my account has been charged 50.00. However, when I click on the icon, it will not open. I have tried everything from restarting, trashing the app, but it continues to tell me that I cna't trash the app because it is open. I called apple support and they worked with me for about 30 minutes until they finally told me that the call had to end regardless of the fact that after all of their efforts, the problem was not resolved. He gave me a link to get a refund and said it was easy to navigate however, it led me nowhere. So now I am stuck with a worthless app, that does not work and a 50.00 bill to pay because I can't get support or link support to get a refund and even if I could get a refund I still have the Dragon express on my computer that does not work!!! HELP! I don't know how the app can be open when even support could not figure it out! When I restart, the finder window opens where it never did before.

Well first of all this is a public forum, so keep that in mind. The users here generally can not look up your case numbers.
If AppleCare didn't work out for you, I believe your next step is
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Unfortunately, their case indexing is on a different database, and they will not be able to look up your case number either. However, their support is free, and despite it may take a few bounces of emails back and forth, there is a decent chance they may be able to get a solution.
Or... you can still try to shoot the **** with us here, which is Ok as well. But you'll have to keep in mind we can't look up your case numbers.
By the way, the link for a refund, I think is for the same link I just gave you, so on second though, mabye it's best to just go there.

I was cleaning my mac, erased acrobat . its says its up to date.how do i re install?

i need to re-install creative cloud version of Acrobat. It would let me do it. creative cloud says its up to date. what to do?

Hi jul176,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html .
Regards,
Romit Sinha

HT1800 How can I add a Epson Stylus SX445w to my mac Book Pro this is the second one I've tried and failing miserably...it should be so simple...spoken to the help line at Epson and they say it's down to Apple !! Somebody please help me

How can I add a Epson Stylus SX445w to my Mac Book Pro
This is the second one I've tried and failing miserably...it should be so simple...I've installed poken to the help line at Epson and they say it's down to Apple !! Somebody please help me

Yes I did everything that I was instructed to do!
Cheers
Joyce

I just got my MacBook Air and every time I go to a website other ads and websites pop up saying I need to clean my mac out. Any ideas on what I should do?

When I am surfing the web other websites pop up saying I need to clean my mac out or I am a winner of something. I just got my Mac so I'm not sure how this happened.

You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one. Even if you find none of the items listed in this step, go on to Step 2.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

I have Comcast internet, my roommates PC (with viruses) runs at the speed of light while my iMac struggles. My iMac worked fine on other internet connections before we got our own internet. I've reset the modem, cleaned my Mac, still nothing helps!

As my title states, the PC works super fast and mine struggles. We have $75 internet which goes to say that our internet is mega fast. Before we got our personal modem, we were sniping other peoples internet in our apartment complex. Even with a few bars of internet from AirPort, it was going faster than our internet now. I've reset the modem, I've inserted DNS's, I've cleaned my Mac, everything I can think of. I need help. I called Comcast and they said it was my iMac. I just bought this iMac in October. It's still new to me. Comcast says it's my iMac but I do not believe them. My iMac runs fast, until I try to use the internet, so I know it's somehting with the internet. Please help, it's making me regret spending $1300 on a computer

I have asked a moderator to provide assistance, they will post an invite on this thread.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends

how many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends
I have had thehad the:
ram replaced
Battery
Audio
Trackpad
os operating system
fans
And they still won't replace the laptop for me worst buy ever but i have had a imac for 2 months and nothing at all wrong .

You could try calling Apple and ask for Customer Relations.
From Readers Digest-February, 2005
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck.

I preordered an album but not all the songs are showing up. They say purchased but wont go into my itunes library or onto my iphone. Please help.

They say purchased but wont go into my itunes library or onto my iphone. Please help.

Hey there aussieboss123,
It sounds like you are wanting to download an album that you pre ordered, not all the songs are downloading. First, use this section of the following article to see if the tracks download:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
If it does not, I would use the following article to report a problem with the purchase to the iTunes Store support directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling

What USB 3.0 card should I get for early 2009 Mac Pro so I can connect the Drobo 5D? They say get CalDigit or Sonnet. Anyone have preference or experience with reliability. Trying to find which is better.

What USB 3.0 card should I get for early 2009 Mac Pro so I can connect the Drobo 5D? They say get CalDigit or Sonnet. Anyone have preference or experience with reliability with this. I am running Lion and Trying to find which is better as I know from experience not all cards are created equal. Thanks in advance for your help!

yakov536 wrote:
High Point RocketU Quad USB 3.0 for Mac is working great for me. Had an issue with CD/DVD Drive which was resolved with most current driver downloaded from the support site.
Running Moutain Lion on Early 2009, mirroring two Seagate Go Flex 2TB USB 3.0 Drives. Installed in Slot 4.
Using it primarily with VMWare Fusion for Virtual Drives. Windows, Unbuntu and other OS running really well.
HPT Support was responsive and very helpfull using the WEB Portal under the product page.
I have some comments and a suggestion:
Have you tried your setup with a SD/CF combo card reader (like the Lexar or Kingston FCR-H63)? Does the card appear on the desktop when first plugged in?
Did you need to fool around with any kind of power issues in installing this card in the x4 PCIe slot of the MacPro?
Suggestion. Have you tried one of the fixed in this article to cure the BT issues in MacPro 3,1?
Good luck.
Henry

They say my iCloud is full. My computer says 22 G out of 25G available. Have tried making contact but it's the most unhelpful help system imaginable.

They say my iCloud is full. My computer says 22 G out of 25G available. Have tried making contact but it's the most unhelpful help system imaginable. Is this the only way to contact the people who sell this stuff. Have tried phone. Doesn't work.

iCloud can be used in two ways.
The first is a central storage location for documents and data used by apps/applications, that enabled you to open that app/application on any device and see and work with your documents regardless of which device you are working on. A simple example would be to start a pages document on your Mac and then complete it on your iPad, without any copying, moving, uploading, searching through filing systems to make this happen.
The second use is for back ups of your mobile device, which can be used to restore those devices should the need rise for whatever reason.
The concept is all quite simple really, although it can become a little more difficult to understand where things might be going wrong if you find yourself in such a situation.

HT5622 I wanna know how I can cancel a pay to a app?? I try to contact the app but they say that who is charging me is the itunes, please, help me cancel this...

I wanna know how I can cancel a pay to a app?? I try to contact the app but they say that who is charging me is the itunes, please, help me cancel this...

Hey Ludpasquinini!
I have an article here for you that can inform you on reporting an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

My final cut is running extremely slow after having for 6 months. I use external hard drives and save nothing on my computer. it takes a long time to render now. do you think something is wrong with computer. took it to mac store but they fail to help

my final cut is running extremely slow after having for 6 months. I use external hard drives and save nothing on my computer. it takes a long time to render now. do you think something is wrong with computer. took it to mac store but they fail to help me. I have a 13 inch mac book pro 10.6.8 8gb 2.3 gfz intel core i5

What did Apple tell you about what they did (or did not) find here?
See if working on the main disk is any faster.
USB2 is glacial, as I/O interconnects go. And USB2 disks have been known to fail, or sometimes to drop back to USB1 speeds, too. FireWire 800 is substantially faster than USB2, but still not as fast as the internal drive connections can provide.
Put another way, start varying your configuration, and see which configuration changes (still) have the problem, and which don't.

My iphoto wont open since i updated my mac, please help? it says i need to install an iphoto library upgrader which I have installed but still cant see my photos.

my iphoto wont open since i updated my mac, please help? it says i need to install an iphoto library upgrader which I have installed but still cant see my photos.

What version of iPhoto are you using? 9.6 is the current version.
Do a backup.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iPhoto.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

I have OSX 10.7.5. I loaded Powerschool, this sent me to oracle to load java 7, now powerschool won't laod, java 7 logo just spins. I contacted orgacle live help, said it was a mac problem that they could fix for $75. Any help would be wonderful. MT

I have OSX 10.7.5. I loaded Powerschool, this sent me to oracle to load java 7, now powerschool won't laod, java 7 logo just spins. I contacted orgacle live help, said it was a mac problem that they could fix for $75. Any help would be wonderful. MT

Pearson put out a tech note on this today - the new versions of Java are what's causing the problem. If you can use Time Machine to rollback java prior to a java 7 or 1.6.0_37 version that will get you going again. I've been searching for hours for a place to download the older version but it seems Apple's site and Oracle all only have the latest release. Still trying to see if I have a copy downloaded on a system that hasn;t been updated to copy off to a network drive or usb and install the older version on to systems.
PowerSchool Tech Notes
PowerTeacher Gradebook and recent Mac OS X Java update
An update to Java for Mac OS X was released on October 16, 2012. An issue has been identified with this Java update (Java for OS X 2012-006) which prevents teachers from launching PowerTeacher Gradebook.
Teachers using PowerTeacher Gradebook should avoid taking this Java update to version 1.6.0_37 until notified that PowerTeacher Gradebook has been certified with this latest version of Java 1.6 for Mac OS X. PowerTeacher Gradebook will continue to work on Mac OS X workstations with Java version 1.6.0_35.
Additional communication will be provided once a workaround is identified or an updated version of PowerTeacher Gradebook is available.

Help! MAC OS X Lion says, "Disk damaged... cannot be repaired."

I hope someone here can help me out with my issue...
I successfully installed MAC OS X Lion to my desktop to transition to iCloud. I prodceeded to do the same on my MacBook Pro. However, after restarting my laptop as prompted upon the installation completion, the following message popped up: "Install Failed. MAC OS X could not be installed on your computer. MAC OS X Lion couldn't be installed, because the disk is damaged and can't be repaired. Click Restart to restart your computer and try installing again."
After pushing the restart button several times, the same message continues to pop up on my screen, not granting me access to my desktop and, consequently, my files.
Anyone else had this issue when installing Lion on their MacBook Pro? If so, any success in getting the window off your screen and returning to the previous version (with all files intact)? Any guidance is greatly appreciated. I'm afraid I've lost everything I have on my laptop, as I'm not one who backs up early and often.

carolsm wrote:
I believethere is a serious issue with Lion that causest his but Apple is not willing to help. They want me to buy a new hd!
Then please be clearer how you word you posts.
Same exact thing just happened to me,
No it did not
I am very upset because I actually called Apple Care and taked toabout 8 specialists on what wasthe best andsafest way to transition to icloud without running into any issues. And i just followed their advice, now I haveno laptop!
The Original Poster had a failed disk, you spoke to '8' specialists about an iCloud transition!! I think you should start your own thread with your seperate issue and stop confusing this post for the person who started it. All you have done is complicate it.
Pete

Is clean my mac helpful as they say it is

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