Is device software installed when desktop manager is installed?

If I use the BlackBerry User Tools CD that is supplied with a new BlackBerry device (81x0, 83x0, 9000 etc) to install the BlackBerry Desktop Manager will it automatically install the relevant device software at the same time?
If not do I have to go to my service provider and download the latest available device software and install it separately?
Thanks
Matthew

Hi and welcome to the forums!
The desktop software that you installed does not have the device software loaded.
You are correct go to your carriers website and download the latest OS for your exact
model phone. Select the file and save it to a directory on the PC, rather than run it from
the site. I use a directory c:\downloads. Then execute the file from there. It will place
the device OS in the proper directory for the desktop software to recognize it.
You can down load the detailed manual for your desktop software from the link attached.
Thanks,
Bifocals
http://na.blackberry.com/eng/support/docs/categories/?userType=1&category=BlackBerry+Desktop+Softwar...
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Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error 1723 - Long time loyal Blackberry TOUR user - cannot install recent desktop manager

I cannot install the latest desktop manager on Windows 7. I have used this phone for YEARS and also syncd fine. Now I am dead in the water. The latest install package needs TO BE FIXED. Well into the installation I get the following message:
"Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. ActionRepairRimUsbDriverNT.07D232B6_7904_4970_8B22_8F…"
I have resisted the urge to "upgrade" to the popular newer smart phones from other companies, but I will have to leave Blackberry forever if this problem is not fixable (fixed) within the next few days.
Please help.
Mike B

Hi and Welcome to the Community!
Ramgopal wrote:
Check this url..
https://swdownloads.blackberry.com/Downloads/entry.do?code=15CF76466B97264765356FCC56D801D1
Select your Blackberry Model - Your Service Provider.- Verify the Blackberry Desktop Software, which displays and download the latest related to your model.... Those are specifically suitable for your blackberry model... Hope this help..
Actually, not quite...the issue for the OP was the Desktop Software, the link you provided is for Device Software. Indeed, the full portal for Device Software is thus:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
There is only one version of Desktop Software, while there are hundreds of versions of Device Software. The Desktop Software, installed to the PC first, followed by installation to the PC of the specific Device Software, is the best way to ensure proper functionality between the PC and the device. However, as with all technology, there is no 100% guarantee.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Failed install of Desktop Manager 4.2 sp2

I get this error message when attempting to install the desktop manager software 4.2 sp2
Error 1720. There is a problem with this Windows Installer
package. A script required for this install to complete could not
be run. Contact your support personnel or package vendor.
Custom action RIM_InstallOptionalITAdminFiles script error
-2146827859, Microsoft VBScript runtime error: ActiveX
component can't create object: 'Scripting.FileSystemObject' L...
Any suggestions?
I downloaded the installer directly from RIM's site.
I have also tried the 4.3 version with no luck and getting the same error message
Thanks in advance!

Do you have administrator rights on the computer you're installing to?
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

I was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wnt turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there

i was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wont turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there

Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device

Trouble with new install od Desktop Manager 4.2

I'm new to Forums but I can't seem to fine help anywhere else! I have had a Blackberry 8100 for a while. All worked well with my old Pentium 4. I have moved ovet to an i7 processor and Windows 7. I have read a few messages on here and have corrected the USB power problem. I have downloaded and installed Drivers DM4.5_B13 and now the connection is seen by DM. I have a problem now that some of the program is in English and some is in another language! I'm guessing it's Arabic or similar. Things like Microsoft Outlook Takvim and in the fields section one side says Title and the other says Unvan or Address on one is Eposta Adres.
Can anyone help me?
D.O.
Solved!
Go to Solution.

If you were successfully able to install BlackBerry Desktop Manager 4.2, I would go through the clean reload process as shown here:
http://www.blackberry.com/btsc/KB11320
This will make sure any old files are removed from your computer before installing the new one.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I am trying to move Acrobat XI to a new computer. (Mavericks to Mavericks) Toward to end of the install when 'scripts' a being installed I get an 'Installation error" message. No number or reason just a message to contact the software creator.

I am trying to move Acrobat XI to a new computer. (Mavericks to Mavericks) Toward to end of the install when 'scripts' a being installed I get an 'Installation error" message. No number or reason just a message to contact the software manufacturer.

I am using a copy of a previous download of Acrobat XI, clicking the .dmg and then on the install package.
Originally, the Acrobat software was brought into the new computer by the Migration Assistant.
Does the install assistant need to be in the mix somewhere?

Installing Blackberry Desktop Manager Software

Hi,
I'm trying to install the Blackberry Desktop Manager 4.0 Sp1 software
onto a few PC's.
Once I've customised the setup.ini file and run "setup.exe /s" from the
local drive (or network drive), the program setup installs the software
correctly.
However, when creating a Zen App object and inserting the following in
the "Run Options" tab, all I get is the MSIEXEC options screen (same as
running msiexec.exe /?)
Path to File:
C:\Setup\Blackberry_Desktop_4-0_Sp1\Blackberry_DM_4.0Sp1.exe /s
Working Directory: C:\Setup\Blackberry_Desktop_4-0_Sp1\
Any idea why the setup works when executing from Windows Explorer, but
fails when executing from Zen App objects?
Thanks for the input...

Hi Anders,
Thanks for the reply.
Yes, I definitely selected the option "A Simple Application (No
..AOT/.AXT.MSI file)"
It's worth mentioning that the setup.exe file calls an MSI file called
"BlackBerry Desktop Software.msi".
That appears to be done via the setup.ini file. See below.
[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=/l*v %TEMP%\BB_DM.log
SuppressWrongOS=N
ScriptDriven=2
ScriptVer=9.0.0.333
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=BlackBerry Desktop Software
PackageName=BlackBerry Desktop Software.msi
MsiVersion=2.0.2600.0
EnableLangDlg=Y
DoMaintenance=N
ProductCode={60041461-D167-4796-AF92-3AEF8C329811}
ProductVersion=4.0.1.12
SuppressReboot=Y
PackageCode={563D0473-9C7F-466A-BF53-6680D3D2773F}
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1
[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1
[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1
[WinNT4]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536
[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
[Languages]
count=10
default=409
key0=405
key1=407
key2=409
key3=40a
key4=40c
key5=40e
key6=410
key7=415
key8=416
key9=804
[BlackBerry Desktop Software.msi]
Type=0
Location=BlackBerry Desktop Software.msi
[Setup.bmp]
0=setup.bmp
Type=0
[instmsiw.exe]
Type=0
Location=instmsiw.exe
[instmsia.exe]
Type=0
Location=instmsia.exe
[ISScript.msi]
Type=0
Location=ISScript9.Msi
[Validation]
CountryList=UK/GUERNSEY,
[INSTALL_OPTIONS]
COUNTRY = UK/Guernsey
SETUPTYPE = Enterprise
MAILSERVER = Exchange
REDIRECTOR = Enterprise
USERS = AllUsers
SHORTCUTSTARTUP = True
SHORTCUTDESKTOP = True
UNINSTALLEXISTINGHANDHELDS = FALSE
SUPPRESSREBOOT = True
Anders Gustafsson wrote:
> Steven Bellamy,
>> However, when creating a Zen App object
>>
> You did select "simple" and not "msi" when creating the object, right?
>
> - Anders Gustafsson, Engineer, CNE6, ASE
> NSC Volunteer Sysop
> Pedago, The Aaland Islands (N60 E20)
>
> Novell does not monitor these forums officially.
> Enhancement requests for all Novell products may be made at
> http://support.novell.com/enhancement
>
> Using VA 5.51 build 315 on Windows 2000 build 2195
>

Blackberry desktop manager Wont install On my Macbook Air

Hi, Ive got a 2011 13' Macbook air, i7processor 4ghz etc
Ive ben trying to instal the bbdm on it for some time. When I download the software and try to open it i get a terminal screen whith the hading Blackberry Desktop software.mpkg --Bash-- 80x24
Any help would be appreciated
Thanks

Please note that I am using Blackberry Desktop Manager 6 under Windows 7 Professional OS under Virtual Machine(Vmware Fusion 3.1.3). I use to do Certificate Sync from Windows Internet Explorer to Blackberry Device. How do I acheive this thru Blackberry Desktop Manager for Mac.
Thanks

Can't Install Blackberry Desktop Manager - error 1303

Trying to install desktop manager and I get error message "Error 1303. The installer has insufficient privileges to acces this directory: C:\Program Files\Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator."
I am running Windows 7, Home Premium, SP1.
Any ideas please? I am the administrator.

Hi and Welcome to the Community!
I can find no formal reference to that error...perhaps you may have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Otherwise, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
You may need to use the actual administrator account or an account with admin rights, and/or use the Run As Administrator option.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop manager is installed, but not working

I have installed and uninstalled the software 10 times today. The desktop manager is loading and my computer is "seeing" my smartphone. When the manager opens, none of the icons are active. As such, when I cursor over the "synchronication" icon -- it highlights - -but links to nowhere. I have downloaded the software from the CD that came with my phone AND I have downloaded it 4 times from online.
Desktop manager worked yesterday for my 8830 -- I had to get a new phone and now I can't retrieve any of my contacts!
Help! I am out of ideas!

Hi and welcome to the forums!
Please specify the PC, the OS (if Vista 32 o r64 bit
What version of Outlook are you running .
What version of Desktop manager are you currently running?
Thanks,
Bifocals
Please us the clean removal procedure to save a lot of headaches down the line.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problems Re-installing Desktop Manager

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

Sun Ray Server Software and Sun Desktop Manager integration

Hello,
I have installed and configured SRSS and Desktop Manager..and they're working.
But... how to integrate them?...

Will the Sun Ray Server Software 1.2 for Workgroup
Servers work on a Sun Blade 100?Yes, it'll work. An SB100 won't support many
concurrent Sun Ray users but it'll be OK for a
handful of users doing normal (non-multimedia)
work. Put as much physical memory into the box
as you can afford, and remember to configure an
appropriate amount of swap.
OttoM.

Software update via desktop manager failed, phone will not boot

I used the Desktop Software (I had to update this first to version 6.00.43; anyway, that's what the Rim.Desktop.exe file properties in Windows Explorer says it is) to update my Curve 8900 's software. It went through the first two steps of downloading and installing; then just sat there stuck on the reboot step -- no kind of error message, just stuck, with phone displaying the AT&T sign on screen for probably a good chunk of lat night (started doing this a little before bed) and all through the day today. Only removing the battery will shut off the phone; once restarted, the white progress bar fills up over a number of minutes and goes back to the AT& screen again; hangup button will not shut the phone down. If I reconnect the USB and the Desktop Software is still running, status message continues to say "disconnected"; if I first connect the USB and then start the software, get a "connecting..." status message but it never connects. Windows 7 "Safely Remove Hardware" list does not display it.
Any way to fix this?
Bard55

Close Desktop Manager.
Then do this:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
Then follow the instructions exactly in the first post of this thread to install the OS listed there.:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/227412-os-8900-v5-0-0-1168-5-...
Once you have that done, then you can use Desktop manager to restore the backup file that the original update should have made.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Update software without using Desktop Manager

I'm trying to update my BB 8520 because it's been playing up (again) and I've tried using the desktop manger to update it but it doesn't seem to let me complete the update even though it says there is one. Is there anyway of updating it through the internet like a website or something, or does it have to be through the desktop manager?
Thanks.

See the link below for the download, and follow these simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Is device software installed when desktop manager is installed?

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