Is Genius broken?
I constantly fill my iPod with new music, but when I try and use the Genius feature on some of the newer releases, it says "A Genius playlist is not available for this song." It seems pretty ridiculous, because some of the artists in question include The Strokes, Interpol and The Dead Weather - all pretty popular bands.
I was just wondering if this feature has been done away with or if there's something wrong with my software that prohibits Genius from getting new results.
Ps: I use the "Update Genius" feature from the Stroe menu quite often.
Nevermind? It magically works now. I put a new album on there and it was updating as I was crying about it on the forums, so when I checked it to see if it had made any progress and - it had.
Kudos, support forums.
Similar Messages
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Can the Genius Bar cable my 5S to their computer or separate keyboard to enter my passcode on a broken, non-responsive touchscreen? I need to get past the passcode to either transfer my data and pics to a new 5S or my PC computer (that the 5S has never been synced with.
Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
as well as this: http://www.att.com/accessories/specialty-items/logitech-apple-30-pin-wired-keybo ard.html -
Broken Charger - Genius Bar Appointment
I had had my mac for about 18 months and I have apple care. The charger has frayed and no longer works, I have a genius bar appoitment tomorrow on my break from work. I have been told to bring both the charger and laptop, however I am wary of doing so as we do not have secure lockers at work. Can I just take the charger? Nikki
That is not a question we can answer here, since we are all Apple users / customers like you. But the request seems to be reasonable.
Your computer is necessary to establish the warranty coverage. And obviously since it is broken, the charger is necessary. Personally I see no way out of taking them both in. -
I had multiple copies of the library and i tried to move 1 to trash and now i have broken icon and my mac won't boot up any more can i fix this from home or do I need to go to the genius bar?
Go to the genius bar. You've mucked up your MBP OS and it requires a hands on repair.
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Apple genius asked for passcode - broken screen fix
I took my iPhone 6 to the Apple store last night for a broken screen.
When I was submitting my phone to be fixed, the Apple Genius asked for my passcode to unlock the device, he said they would need this to calibrate the display/device. He also asked me to shut off Find my phone.
After much questioning and some reservation (I have apple pay setup with multiple cards, personal photos, personal information on the device), I gave him the passcode because as he explained, they wouldn't be able to completely verify the repair without it.
This still seems very odd to me. Has anyone else brought their phone in for a screen repair and been asked for the passcode to unlock the device?
Note: I was at the store near closing time (no time to repair it while I was there), so I left my phone overnight to be picked up the next day.
thanksYes. No matter if it's an iPhone, an iPad, or a Mac, they will request the password or passcode so they can make sure that the repair is completely done. This is typical of any computer repair shop and not unique to Apple. If you are ever really concerned about what they will find, run a backup on your computer, reset the device to factory settings, take it in for the repair, then restore your backup once the repair is complete.
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Sleep / Wake button broken: Apple Genius Says $250 to Repair
I've been on this forum before asking on what to do about jammed sleep / wake button! The phone will randomly go to the apple screen, and can only be turned back on by putting it on the power supply.
I set up a meeting with an apple genius today, and the guy looked at my phone and said that the limited warranty did not cover what had happened. He blamed the jam on me abusing the phone. The overall solution to this is me paying $250 for them to go in the back and give me a refurb phone. I have the 4GB phone which I overall paid $299 for.
Personally, I'm not to happy with how I was treated today!Tischer,
Was the iPhone dropped, or show signs of having been dropped such as a dented case?
It sounds like he was quoting you the accidental abuse repair cost for an 8GB iPhone. This link explains the pricing:
http://www.apple.com/support/iphone/service/faq/#warranty7
Hope this helps,
Nathan C. -
Hi last week i took my 21.5 imac 2009late in to a apple store for a claim under consumer law yellow tinge on screen with screen flicker and optical drive fail left it with them had a call on sunday saying the only need to clean the screen and the optical drive will cost £103 to replace so i declined the offer said they will call me back when its ready to collect i waited on monday i went out and purchased a macbook pro scanned internet for imac problems to build up case and email all my findings to a senior apple advisor who called me back on Tuesday.
She said she had the report back from apple genius and my imac will not be fixed under consumer law and she went on to ask me how the mac was i replied with i have not had it back yet she said well its ready and been ready since sunday ok i called up and double checked with the apple store where i booked it in and they said yes come and get it so after another 90mile round trip and £4 parking i got home set it back up on its desk and plugged it in ummmm i thought this is strange no screen and a loud fan noise so i called the store from where i just returned from and was on hold so i called up the senior advisor i have been in touch with and she told me to unplug it and leave it a min the plug it back in again so i did as i switched it on a big loud bang a white flash and then smoke was bellowing out the back i switched it of unplugged it she the proceeded to apologise and book it in for a repair the next morning yesterday the currier came and took my beloved imac away i had a call this morning of and apple approved repairer who told me that my machine was not connect in the back to anything and the rear housing was smoke damaged and the power source thing in the back as blown so he as ordered one he said he will not know what else will be wrong until he gets power back to it he goes on to say i would push for a replacement as the integrity of this machine is compromised so just wondering what should i do because i have been waiting 3 hours for a call back but nothing how long should i leave it plz help and thanx in advance guys n girlsNobody is going to read your illegible post, please learn to use proper Enlish when posting.
To answer your title, take it back and have it looked at by another tech. -
Essentially a kid offered me $250 to fix and sell my old broken phone. Also can sell my old glass back to the eBay seller and get my money back. Is Apple legally allowed to keep my old phone, or is it theres to keep?
Apple is legally entitled to keep your old iPhone if you are taking advantage of their replacement price. That's why they offer a reduced price; they'll take your old iPhone, refurbish it, and use it as a replacement for someone else's failed or broken iPhone. If you want to keep your old iPhone, you will have to purchase a new iPhone at full price.
Regards. -
So here's the thing: a few days ago I found the volume of the speaker on my phone going very low when I pick up the phone, I could barely hear anything. We took it to the store and was told that we'd pay $199 if wanting it replaced, or getting an iPhone 5 for $130 for a maxplan. Ok, so it's next to impossible for me to give up my plan cause you can't find a plan nearly as good as mines at this price. Then is there any other way to get apple to give me an iPhone 5 instead of 4S even for a expensive price??
No.
All warranty or out of warranty replacements are of the same model only. -
My 2006 MacBook Pro has broken. There is a little bit of drive noise when I turn it on, but then nothing happens. It is no big deal. Most of my files were backed up. There are a few files I would like to recover if possible, but nothing worth a major effort.
I have seen that broken MacBook Pro's go for about $300 on eBay for parts, so I would like to sell the MacBook Pro. However, I only want to do that after I am sure that my personal data is wiped out. Does anyone know how I can accomplish that? Does anyone know of an easy way to search the old hard drive for some of the data that I lost? Can a Genius Bar take care of this stuff for me (and how much do they charge?)?
Thank you for your help.
- EricEricNY wrote:
I only want to do that after I am sure that my personal data is wiped out. Does anyone know how I can accomplish that?
The ONLY real secure way to be sure that noone may recover data from your drive is, to remove the drive, and drill one or two 1" holes thru the disk.
A bit less secure but useful way is, to wipe out the data with a tool that's overwrite all sectors of the drive with randomized data in multiple runs.
For example: Permanent Ereaser http://www.edenwaith.com/products/permanent%20eraser/
Independent tests bring out, that even specialized recovery companies with forensic tools are unable to find useful data after such a run.
EricNY wrote:
Does anyone know of an easy way to search the old hard drive for some of the data that I lost?
There are some recovery tools out there to fit your needs, e.g. MacKeeper http://mackeeper.zeobit.com/mac-data-recovery
Lupunus -
I think my hard drive is broken and I need a backup - urgent!
Last night I updated my Mac's (Macbook Pro from January 2012) software for the first time in a few months. I had three updates, one of which was a security update from this month. Everything installed, though it took a bit longer than usual, then the computer rebooted. While rebooting, my screen froze with a spinning colour wheel and the pop-up from the update; the progress bar was about a quarter done and it said "writing files..." underneath. I quickly Googled on my phone if it was safe to force a shut down and read that it was. Then I went to bed thinking, "I'll start my computer in safe mode tomorrow morning and be sure to buy an external hard drive this week." (I know, I KNOW I am an idiot for not doing this sooner; my excuse is that I didn't have the money and I always forgot about it when I went out to run errands. I thought about just paying for extra Dropbox but I recently moved countries and don't have a credit card anymore. I've already been beating myself up over this for hours.) I have been looking up a LOT of things and have read so much that could be relevant to my situation, but there is always something that is slightly different so I thought I would explain my own situation in detail. (And sorry about the spelling mistakes, with my Mac shot I had to switch to a laptop I can't stand using.)
Well, I woke up the next day and started the Mac in safe mode. It took a long time, but a quick Google search showed that was normal too. I clicked around a bit, thought about opening Disk Utility, but didn't because the Apple article I was reading about safe mode didn't mention it. I opened Finder, clicked the Apple and hit and restart, and that is when the trouble began.
When trying to start normally, there was a progress bar under the grey apple. I had never seen it before for a normal start-up. Eventually the Mac just shut down. I tried starting it in safe mode again, it also shut down a fraction of the way into the progress bar.
Next I ran Disk Utility. When verifying my Macintosh HD, I got errors such as "incorrect number of threads when running" and something about an incorrect catalog. At the end of the verification, I got the prompt that Disk Utility needed to repair the files. I clicked Repair, it started to fix things, but eventually red errors still came up and got the message "Disk Utility can't repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files."
At this point I raced to the nearest electronics store, money be damned, and came home and attached my new hard drive to the Mac. It was recognized on the left side when I opened Disk Utility again. When I selected my hard drive and clicked "New Image" and selected the destination as my new hard drive, I very quickly got the error "Unable to create disk image using disk utility (error -61)".
After a brief mental breakdown I shut down the computer again and rebooted in single-user mode. I typed "fsck -fy", a few lines of text entered immediately, then I hit enter. It started searching until it ended with the error "The volume Macintosh HD could not be fully verified." Now I've turned the Mac off and don't plan on turning it back on until I have a solution.
One suggestion that I have read on all of these walk-throughs is to insert the installation disk that comes with your Mac. Well, I definitely never had one and now I can't get on my Mac to put OS X Recovery on a USB.
I am ordering DiskWarrior later today when I can borrow a credit card, it should get here in less than 48 hours according to the German company that sells it here. Will that be too late for my files? Is there anything else I can try for getting my data off my Mac? I tried to use Time Machine when I first got the Mac but for some reason didn't, either it was too complicated for me as a new user or there were monthly payments involved or something. In any case, when I tried to restore a backup using Time Machine, no options came up.
Is it possible this was caused by the software update or is it just a horrible coincidence? I have never had any problems with my Mac before so I just cannot believe these two things are unrelated.In case anyone comes across this thread while having similar problems, here is how the rest of the situation played out:
Alsoft did not get in touch by the time I had my Apple store appointment. At the Genius Bar, the Genius who was helping me tried Target Disk Mode as well as a few other tests to determine if it was the cable attaching the hard drive or the hard drive itself that was broken. It turns out the hard drive was the problem and there was nothing that could be done to recover the files. I asked if I could keep the hard drive and, being under Apple Care, I could buy it for 157 euros (about $225), which I agreed to do before I left.
By the end of the day I had heard from Alsoft, who said it's usually possible to "rent" the hard drive from Apple with a deposit and then return it to them after a few days. It is then possible to attach the old hard drive to your fixed Mac, run DiskWarrior, and make a report that can determine the state of your files (I think - didn't get a lot of details). In any case, the guy that emailed me from Alsoft said it was probable that the files could be retrieved despite everyone at the Apple store trying not to let me get my hopes up.
In any case, it all turned out wonderfully in the end - I went to pick up my Macbook a week later and Apple had been able to transfer everything (except a few pieces of music) from the old hard drive onto the new one! I didn't have to pay to keep the old drive either. And of course, the first thing I did when I started using my Mac again was make a backup using Time Machine. (And since then I've realised that I'm actually running Lion instead of Mountain Lion, oops.)
So if you find yourself in a similar situation, be sure to contact Alsoft as it seems like there are still other ways to retrieve your files. -
Kernel Panic/"broken folder" icon but boots in safe mode
I'm totally puzzled.
When I boot the computer either from the HDD or my bootable back-up, i get the broken folder icon.
But i can boot just fine in safe mode from the HDD - in fact, that's how i'm typing this message right now.
I have turned off all login items.
I repaired permissions on disk utility.
What else can i do (short of my genius bar appointment tomorrow morning)?
Thanks in advance for any ideas.
I assume restoring from my backup HDD won't work since I can't boot from it?
More about broken folder icon here: http://support.apple.com/kb/TS1892Kernel log from right before first "broken icon" folder until the following day is here:
Jan 12 18:40:33 localhost kernel[0]: npvhash=4095
Jan 12 18:40:33 localhost kernel[0]: PAE enabled
Jan 12 18:40:33 localhost kernel[0]: 64 bit mode enabled
Jan 12 18:40:33 localhost kernel[0]: Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
Jan 12 18:40:33 localhost kernel[0]: vmpagebootstrap: 950266 free pages and 24582 wired pages
Jan 12 18:40:33 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 12 18:40:33 localhost kernel[0]: migtable_maxdispl = 73
Jan 12 18:40:33 localhost kernel[0]: AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
Jan 12 18:40:33 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
Jan 12 18:40:33 localhost kernel[0]: calling mpopolicyinit for TMSafetyNet
Jan 12 18:40:33 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Jan 12 18:40:33 localhost kernel[0]: calling mpopolicyinit for Quarantine
Jan 12 18:40:33 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Jan 12 18:40:33 localhost kernel[0]: calling mpopolicyinit for Sandbox
Jan 12 18:40:33 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Jan 12 18:40:33 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Jan 12 18:40:33 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Jan 12 18:40:33 localhost kernel[0]: MAC Framework successfully initialized
Jan 12 18:40:33 localhost kernel[0]: using 16384 buffer headers and 4096 cluster IO buffer headers
Jan 12 18:40:33 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
Jan 12 18:40:33 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Jan 12 18:40:33 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Jan 12 18:40:33 localhost kernel[0]: mbinit: done (64 MB memory set for mbuf pool)
Jan 12 18:40:33 localhost kernel[0]: rooting via boot-uuid from /chosen: 588C67B9-5BF3-345F-9F37-B85AB3F33F66
Jan 12 18:40:33 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Jan 12 18:40:33 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
Jan 12 18:40:33 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
Jan 12 18:40:33 localhost kernel[0]: AppleIntelCPUPowerManagementClient: ready
Jan 12 18:40:33 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST3500418ASQ Media/IOGUIDPartitionScheme/Customer@2
Jan 12 18:40:33 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Jan 12 18:40:33 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
Jan 12 18:40:33 localhost kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 34159efffe298300; max speed s800.
Jan 12 18:40:33 localhost kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 18:40:34 localhost kernel[0]: NVEthernet: Ethernet address 34:15:9e:29:83:00
Jan 12 18:40:34 localhost kernel[0]: systemShutdown false
Jan 12 18:40:44 localhost kernel[0]: NVDANV50HAL loaded and registered.
Jan 12 18:40:44 localhost kernel[0]: Previous Shutdown Cause: 5
Jan 12 18:40:44 localhost kernel[0]: DSMOS has arrived
Jan 12 18:40:44 localhost kernel[0]: Atheros: mac 128.2 phy 13.0 radio 12.0
Jan 12 18:40:47 Macintosh kernel[0]: NVEthernet::setLinkStatus - Valid but not Active
Jan 12 18:40:47 Macintosh kernel[0]: AirPort_AthrFusion21: Ethernet address d4:9a:20:61:bc:bb
Jan 12 18:40:47 Macintosh kernel[0]: IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
Jan 12 18:40:47 Macintosh kernel[0]: IO80211Interface::efiNVRAMPublished():
Jan 12 18:40:48 Macintosh kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]
Jan 12 18:40:48 Macintosh kernel[0]: NVEthernet::setLinkStatus - link Valid and Active
Jan 12 18:40:49 Macintosh kernel[0]: tap kernel extension version 20080121 <[email protected]>
Jan 12 18:40:49 Macintosh kernel[0]: tun kernel extension version 20080121 <[email protected]>
Jan 12 19:03:35 Macintosh kernel[0]: PM notification cancel (pid 214, iTunes)
Jan 12 19:03:35 Macintosh kernel[0]: IOPMrootDomain: idle cancel
Jan 12 19:07:40 Macintosh kernel[0]: PM notification cancel (pid 214, iTunes)
Jan 12 19:07:40 Macintosh kernel[0]: IOPMrootDomain: idle cancel
Jan 12 19:09:13 Macintosh kernel[0]: PM notification cancel (pid 214, iTunes)
Jan 12 19:09:13 Macintosh kernel[0]: IOPMrootDomain: idle cancel
Jan 12 19:11:47 Macintosh kernel[0]: PM notification cancel (pid 214, iTunes)
Jan 12 19:11:47 Macintosh kernel[0]: IOPMrootDomain: idle cancel
Jan 12 19:46:46 Macintosh kernel[0]: systemShutdown true
Jan 12 19:46:46: --- last message repeated 1 time ---
Jan 12 19:46:46 Macintosh kernel[0]: Kext loading now disabled.
Jan 12 19:46:46 Macintosh kernel[0]: Kext unloading now disabled.
Jan 12 19:46:46 Macintosh kernel[0]: Kext autounloading now disabled.
Jan 12 19:46:46 Macintosh kernel[0]: Kernel requests now disabled.
Jan 12 19:47:52 localhost kernel[0]: npvhash=4095
Jan 12 19:47:52 localhost kernel[0]: PAE enabled
Jan 12 19:47:52 localhost kernel[0]: 64 bit mode enabled
Jan 12 19:47:52 localhost kernel[0]: Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
Jan 12 19:47:52 localhost kernel[0]: vmpagebootstrap: 950266 free pages and 24582 wired pages
Jan 12 19:47:52 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 12 19:47:52 localhost kernel[0]: migtable_maxdispl = 73
Jan 12 19:47:52 localhost kernel[0]: AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
Jan 12 19:47:52 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
Jan 12 19:47:52 localhost kernel[0]: calling mpopolicyinit for TMSafetyNet
Jan 12 19:47:52 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Jan 12 19:47:52 localhost kernel[0]: calling mpopolicyinit for Quarantine
Jan 12 19:47:52 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Jan 12 19:47:52 localhost kernel[0]: calling mpopolicyinit for Sandbox
Jan 12 19:47:52 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Jan 12 19:47:52 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Jan 12 19:47:52 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Jan 12 19:47:52 localhost kernel[0]: MAC Framework successfully initialized
Jan 12 19:47:52 localhost kernel[0]: using 16384 buffer headers and 4096 cluster IO buffer headers
Jan 12 19:47:52 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
Jan 12 19:47:52 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Jan 12 19:47:52 localhost kernel[0]: mbinit: done (64 MB memory set for mbuf pool)
Jan 12 19:47:52 localhost kernel[0]: rooting via boot-uuid from /chosen: 588C67B9-5BF3-345F-9F37-B85AB3F33F66
Jan 12 19:47:52 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Jan 12 19:47:52 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
Jan 12 19:47:52 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
Jan 12 19:47:52 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Jan 12 19:47:52 localhost kernel[0]: AppleIntelCPUPowerManagementClient: ready
Jan 12 19:47:52 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST3500418ASQ Media/IOGUIDPartitionScheme/Customer@2
Jan 12 19:47:52 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Jan 12 19:47:52 localhost kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 34159efffe298300; max speed s800.
Jan 12 19:47:52 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
Jan 12 19:47:52 localhost kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 19:47:53 localhost kernel[0]: NVEthernet: Ethernet address 34:15:9e:29:83:00
Jan 12 19:47:53 localhost kernel[0]: systemShutdown false
Jan 12 19:47:57 localhost kernel[0]: NVDANV50HAL loaded and registered.
Jan 12 19:47:57 localhost kernel[0]: Previous Shutdown Cause: 5
Jan 12 19:47:57 localhost kernel[0]: DSMOS has arrived
Jan 12 19:47:57 localhost kernel[0]: Atheros: mac 128.2 phy 13.0 radio 12.0
Jan 12 19:47:58 Macintosh kernel[0]: NVEthernet::setLinkStatus - Valid but not Active
Jan 12 19:47:58 Macintosh kernel[0]: AirPort_AthrFusion21: Ethernet address d4:9a:20:61:bc:bb
Jan 12 19:47:58 Macintosh kernel[0]: IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
Jan 12 19:47:58 Macintosh kernel[0]: IO80211Interface::efiNVRAMPublished():
Jan 12 19:47:59 Macintosh kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]
Jan 12 19:47:59 Macintosh kernel[0]: NVEthernet::setLinkStatus - link Valid and Active
Jan 12 19:48:00 Macintosh kernel[0]: tun kernel extension version 20080121 <[email protected]>
Jan 12 19:48:00 Macintosh kernel[0]: tap kernel extension version 20080121 <[email protected]>
Jan 12 19:48:40 Macintosh kernel[0]: BootCache: hit rate below threshold (6135 hits on 12271 lookups)
Jan 12 20:14:00 Macintosh kernel[0]: Kext com.alsoft.Preview not found for unload request.
Jan 12 20:20:54 Macintosh kernel[0]: disk3: alignment error.
Jan 12 20:26:33: --- last message repeated 1 time ---
Jan 12 20:26:33 Macintosh kernel[0]: Kext com.alsoft.Preview not found for unload request.
Jan 12 20:51:24 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 20:53:31: --- last message repeated 1 time ---
Jan 12 20:53:31 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 20:54:17: --- last message repeated 1 time ---
Jan 12 20:54:17 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 20:55:01 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 20:56:48 Macintosh kernel[0]: disk3: media is not present.
Jan 12 20:56:48: --- last message repeated 8 times ---
Jan 12 20:56:48 Macintosh kernel[0]: lity com.apple.system.fs] [DevNode /dev/disk3] [MountPt /Volumes/IPOD] [FSLogMsgID 590940435] [FSLogMsgOrder Last]
Jan 12 20:56:48 Macintosh kernel[0]: disk3: media is not present.
Jan 12 20:56:48: --- last message repeated 1 time ---
Jan 12 20:56:48 Macintosh kernel[0]: msdosfsfat_uninitvol: error 6 from msdosfsfat_cacheflush
Jan 12 20:56:58 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 20:59:59 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 21:00:19 Macintosh kernel[0]: ogMsgID 821200335] [FSLogMsgOrder Last]
Jan 12 21:00:19 Macintosh kernel[0]: disk3: media is not present.
Jan 12 21:00:19 Macintosh kernel[0]: MsgOrder Last]
Jan 12 21:00:19 Macintosh kernel[0]: disk3: media is not present.
Jan 12 21:00:19 Macintosh kernel[0]: msdosfsfat_uninitvol: error 6 from msdosfsfat_cacheflush
Jan 12 21:00:19 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 21:02:37 Macintosh kernel[0]: USBF: 4489.356 [0x8583900] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0x24100000)
Jan 12 21:02:37 Macintosh kernel[0]: USBF: 4489.356 [0x8583900] The IOUSBFamily was not able to enumerate a device.
Jan 12 21:03:28 Macintosh kernel[0]: USBMSC Identifier (non-unique): 000A27001F31E7B7 0x5ac 0x1302 0x1
Jan 12 21:07:54 Macintosh kernel[0]: Kext com.apple.driver.AppleMobileDevice not found for unload request.
Jan 12 21:07:54 Macintosh kernel[0]: Kext com.apple.driver.AppleUSBEthernetHost not found for unload request.
Jan 12 21:10:32 Macintosh kernel[0]: systemShutdown true
Jan 12 21:10:33: --- last message repeated 1 time ---
Jan 12 21:10:33 Macintosh kernel[0]: Kext loading now disabled.
Jan 12 21:10:33 Macintosh kernel[0]: Kext unloading now disabled.
Jan 12 21:10:33 Macintosh kernel[0]: Kext autounloading now disabled.
Jan 12 21:10:33 Macintosh kernel[0]: Kernel requests now disabled.
Jan 12 21:27:41 localhost kernel[0]: npvhash=4095
Jan 12 21:27:41 localhost kernel[0]: PAE enabled
Jan 12 21:27:41 localhost kernel[0]: 64 bit mode enabled
Jan 12 21:27:41 localhost kernel[0]: Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
Jan 12 21:27:41 localhost kernel[0]: vmpagebootstrap: 700152 free pages and 282888 wired pages
Jan 12 21:27:41 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 12 21:27:41 localhost kernel[0]: migtable_maxdispl = 73
Jan 12 21:27:41 localhost kernel[0]: SAFE BOOT DETECTED - only valid OSBundleRequired kexts will be loaded.
Jan 12 21:27:41 localhost kernel[0]: Kext _kernel_ is not loadable during safe boot; omitting its personalities.
Jan 12 21:27:41 localhost kernel[0]: AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
Jan 12 21:27:41 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
Jan 12 21:27:41 localhost kernel[0]: calling mpopolicyinit for Quarantine
Jan 12 21:27:41 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Jan 12 21:27:41 localhost kernel[0]: calling mpopolicyinit for Sandbox
Jan 12 21:27:41 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Jan 12 21:27:41 localhost kernel[0]: calling mpopolicyinit for TMSafetyNet
Jan 12 21:27:41 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Jan 12 21:27:41 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Jan 12 21:27:41 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Jan 12 21:27:41 localhost kernel[0]: MAC Framework successfully initialized
Jan 12 21:27:41 localhost kernel[0]: using 16384 buffer headers and 4096 cluster IO buffer headers
Jan 12 21:27:41 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
Jan 12 21:27:41 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Jan 12 21:27:41 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Jan 12 21:27:41 localhost kernel[0]: mbinit: done (64 MB memory set for mbuf pool)
Jan 12 21:27:41 localhost kernel[0]: rooting via boot-uuid from /chosen: 588C67B9-5BF3-345F-9F37-B85AB3F33F66
Jan 12 21:27:41 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Jan 12 21:27:41 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
Jan 12 21:27:41 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
Jan 12 21:27:41 localhost kernel[0]: AppleIntelCPUPowerManagementClient: ready
Jan 12 21:27:41 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST3500418ASQ Media/IOGUIDPartitionScheme/Customer@2
Jan 12 21:27:41 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Jan 12 21:27:41 localhost kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 34159efffe298300; max speed s800.
Jan 12 21:27:41 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
Jan 12 21:27:52 localhost kernel[0]: Waiting for DSMOS...
Jan 12 21:27:53 localhost kernel[0]: NVEthernet: Ethernet address 34:15:9e:29:83:00
Jan 12 21:27:54 localhost kernel[0]: systemShutdown false
Jan 12 21:28:00 localhost kernel[0]: NVEthernet::setLinkStatus - Valid but not Active
Jan 12 21:28:01 Macintosh kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]
Jan 12 21:28:01 Macintosh kernel[0]: NVEthernet::setLinkStatus - link Valid and Active
Jan 12 21:28:36 Macintosh kernel[0]: Previous Shutdown Cause: 3
Jan 12 21:28:36 Macintosh kernel[0]: NVDANV50HAL loaded and registered.
Jan 12 21:28:36 Macintosh kernel[0]: DSMOS has arrived
Jan 12 21:57:07 Macintosh kernel[0]: systemShutdown true
Jan 12 21:57:09: --- last message repeated 1 time ---
Jan 12 21:57:09 Macintosh kernel[0]: Kext loading now disabled.
Jan 12 21:57:09 Macintosh kernel[0]: Kext unloading now disabled.
Jan 12 21:57:09 Macintosh kernel[0]: Kext autounloading now disabled.
Jan 12 21:57:09 Macintosh kernel[0]: Kernel requests now disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleSMBusPCI - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleSMBusPCI"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleHDAController - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleHDAController"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.iokit.AppleProfileFamily - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AudioIPCDriver - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOBluetoothSerialManager - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOSurface - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleProfileOSHooks"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "comapple_driverAudioIPCDevice"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "IOBluetoothSerialManager"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "IOSurfaceRoot"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleUpstreamUserClient - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleUpstreamUserClientDriver"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleUpstreamUserClient - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleUpstreamUserClientDriver"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AudioIPCDriver - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOBluetoothSerialManager - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOSurface - requests to user space are disabled.
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "comapple_driverAudioIPCDevice"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "IOBluetoothSerialManager"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "IOSurfaceRoot"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 12 21:57:11: --- last message repeated 1 time ---
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 12 21:57:11: --- last message repeated 1 time ---
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 12 21:57:11: --- last message repeated 1 time ---
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 12 21:57:11: --- last message repeated 1 time ---
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 12 21:57:11: --- last message repeated 1 time ---
Jan 12 21:57:11 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 12 21:57:11: --- last message repeated 1 time ---
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 12 21:57:11 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: telYonahProfile - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelMeromProfile - requests to user space are disabled.
Jan 12 21:57:27: --- last message repeated 1 time ---
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 12 21:57:27: --- last message repeated 1 time ---
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 12 21:57:27: --- last message repeated 1 time ---
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 12 21:57:27: --- last message repeated 1 time ---
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelMeromProfile - requests to user space are disabled.
Jan 12 21:57:27: --- last message repeated 1 time ---
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromPerformanceMonitor"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromSPR"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOFireWireIP - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "IOFireWireIP"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleTyMCEDriver - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleTyMCEDriver"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleSMBusPCI - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.GeForce - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "AppleSMBusPCI"
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "NVKernel"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.GeForce - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "NVKernel"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.GeForce - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "NVKernel"
Jan 12 21:57:27 Macintosh kernel[0]: Can't load kext com.apple.GeForce - requests to user space are disabled.
Jan 12 21:57:27 Macintosh kernel[0]: Couldn't alloc class "NVKernel"
Jan 12 21:57:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AudioIPCDriver - requests to user space are disabled.
Jan 12 21:57:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOBluetoothSerialManager - requests to user space are disabled.
Jan 12 21:57:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOSurface - requests to user space are disabled.
Jan 12 21:57:29 Macintosh kernel[0]: Can't load kext com.AmbrosiaSW.AudioSupport - requests to user space are disabled.
Jan 12 21:57:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.AppleProfileFamily - requests to user space are disabled.
Jan 12 21:57:29 Macintosh kernel[0]: Couldn't alloc class "comapple_driverAudioIPCDevice"
Jan 12 21:57:29 Macintosh kernel[0]: Couldn't alloc class "IOBluetoothSerialManager"
Jan 12 21:57:29 Macintosh kernel[0]: Couldn't alloc class "IOSurfaceRoot"
Jan 12 21:57:29 Macintosh kernel[0]: Couldn't alloc class "comAmbrosiaSWAudioSupport"
Jan 12 21:57:29 Macintosh kernel[0]: Couldn't alloc class "AppleProfileOSHooks"
Jan 13 19:15:37 localhost kernel[0]: npvhash=4095
Jan 13 19:15:37 localhost kernel[0]: PAE enabled
Jan 13 19:15:37 localhost kernel[0]: 64 bit mode enabled
Jan 13 19:15:37 localhost kernel[0]: Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
Jan 13 19:15:37 localhost kernel[0]: vmpagebootstrap: 700152 free pages and 282888 wired pages
Jan 13 19:15:37 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 13 19:15:37 localhost kernel[0]: migtable_maxdispl = 73
Jan 13 19:15:37 localhost kernel[0]: SAFE BOOT DETECTED - only valid OSBundleRequired kexts will be loaded.
Jan 13 19:15:37 localhost kernel[0]: Kext _kernel_ is not loadable during safe boot; omitting its personalities.
Jan 13 19:15:37 localhost kernel[0]: AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
Jan 13 19:15:37 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
Jan 13 19:15:37 localhost kernel[0]: calling mpopolicyinit for Quarantine
Jan 13 19:15:37 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Jan 13 19:15:37 localhost kernel[0]: calling mpopolicyinit for Sandbox
Jan 13 19:15:37 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Jan 13 19:15:37 localhost kernel[0]: calling mpopolicyinit for TMSafetyNet
Jan 13 19:15:37 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Jan 13 19:15:37 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Jan 13 19:15:37 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Jan 13 19:15:37 localhost kernel[0]: MAC Framework successfully initialized
Jan 13 19:15:37 localhost kernel[0]: using 16384 buffer headers and 4096 cluster IO buffer headers
Jan 13 19:15:37 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
Jan 13 19:15:37 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Jan 13 19:15:37 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Jan 13 19:15:37 localhost kernel[0]: mbinit: done (64 MB memory set for mbuf pool)
Jan 13 19:15:37 localhost kernel[0]: rooting via boot-uuid from /chosen: 588C67B9-5BF3-345F-9F37-B85AB3F33F66
Jan 13 19:15:37 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Jan 13 19:15:37 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
Jan 13 19:15:37 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
Jan 13 19:15:37 localhost kernel[0]: AppleIntelCPUPowerManagementClient: ready
Jan 13 19:15:37 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST3500418ASQ Media/IOGUIDPartitionScheme/Customer@2
Jan 13 19:15:37 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Jan 13 19:15:37 localhost kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 34159efffe298300; max speed s800.
Jan 13 19:15:37 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
Jan 13 19:15:48 localhost kernel[0]: Waiting for DSMOS...
Jan 13 19:15:53 localhost kernel[0]: NVEthernet: Ethernet address 34:15:9e:29:83:00
Jan 13 19:15:53 localhost kernel[0]: systemShutdown false
Jan 13 19:15:59 localhost kernel[0]: NVEthernet::setLinkStatus - Valid but not Active
Jan 13 19:16:00 Macintosh kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]
Jan 13 19:16:00 Macintosh kernel[0]: NVEthernet::setLinkStatus - link Valid and Active
Jan 13 19:16:00 Macintosh kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]
Jan 13 19:16:00 Macintosh kernel[0]: NVEthernet::setLinkStatus - link Valid and Active
Jan 13 19:16:31 Macintosh kernel[0]: Previous Shutdown Cause: 3
Jan 13 19:16:31 Macintosh kernel[0]: NVDANV50HAL loaded and registered.
Jan 13 19:16:31 Macintosh kernel[0]: DSMOS has arrived
Jan 13 19:27:27 Macintosh kernel[0]: systemShutdown true
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Kext loading now disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Kext unloading now disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Kext autounloading now disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Kernel requests now disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleSMBusPCI - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleSMBusPCI"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleHDAController - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleHDAController"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.AppleProfileFamily - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AudioIPCDriver - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOBluetoothSerialManager - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOSurface - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleProfileOSHooks"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "comapple_driverAudioIPCDevice"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "IOBluetoothSerialManager"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "IOSurfaceRoot"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleUpstreamUserClient - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleUpstreamUserClientDriver"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleUpstreamUserClient - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleUpstreamUserClientDriver"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AudioIPCDriver - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOBluetoothSerialManager - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOSurface - requests to user space are disabled.
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "comapple_driverAudioIPCDevice"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "IOBluetoothSerialManager"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "IOSurfaceRoot"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 13 19:27:29: --- last message repeated 1 time ---
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 13 19:27:29 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: oc class "AppleRawPhysicalMemoryAddressSpace"
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelMeromProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelNehalemProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelPenrynProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelYonahProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.driver.AppleIntelMeromProfile - requests to user space are disabled.
Jan 13 19:27:43: --- last message repeated 1 time ---
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelNehalemSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelPenrynPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelYonahPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromPerformanceMonitor"
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "AppleIntelMeromSPR"
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOFireWireIP - requests to user space are disabled.
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "IOFireWireIP"
Jan 13 19:27:43 Macintosh kernel[0]: Can't load kext com.apple.GeForce - requests to user space are disabled.
Jan 13 19:27:43 Macintosh kernel[0]: Couldn't alloc class "NVKernel"
Jan 13 19:27:49 Macintosh kernel[0]: Can't load kext com.apple.driver.AudioIPCDriver - requests to user space are disabled.
Jan 13 19:27:49 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOBluetoothSerialManager - requests to user space are disabled.
Jan 13 19:27:49 Macintosh kernel[0]: Can't load kext com.apple.iokit.IOSurface - requests to user space are disabled.
Jan 13 19:27:49 Macintosh kernel[0]: Can't load kext com.AmbrosiaSW.AudioSupport - requests to user space are disabled.
Jan 13 19:27:49 Macintosh kernel[0]: Can't load kext com.apple.iokit.AppleProfileFamily - requests to user space are disabled.
Jan 13 19:27:49 Macintosh kernel[0]: Couldn't alloc class "comapple_driverAudioIPCDevice"
Jan 13 19:27:49 Macintosh kernel[0]: Couldn't alloc class "IOBluetoothSerialManager"
Jan 13 19:27:49 Macintosh kernel[0]: Couldn't alloc class "IOSurfaceRoot"
Jan 13 19:27:49 Macintosh kernel[0]: Couldn't alloc class "comAmbrosiaSWAudioSupport"
Jan 13 19:27:49 Macintosh kernel[0]: Couldn't alloc class "AppleProfileOSHooks"
Jan 13 19:28:23 localhost kernel[0]: npvhash=4095
Jan 13 19:28:23 localhost kernel[0]: PAE enabled
Jan 13 19:28:23 localhost kernel[0]: 64 bit mode enabled
Jan 13 19:28:23 localhost kernel[0]: Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
Jan 13 19:28:23 localhost kernel[0]: vmpagebootstrap: 950969 free pages and 23879 wired pages
Jan 13 19:28:23 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 13 19:28:23 localhost kernel[0]: migtable_maxdispl = 73
Jan 13 19:28:23 localhost kernel[0]: AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled
Jan 13 19:28:23 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled
Jan 13 19:28:23 localhost kernel[0]: calling mpopolicyinit for Quarantine
Jan 13 19:28:23 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Jan 13 19:28:23 localhost kernel[0]: calling mpopolicyinit for Sandbox
Jan 13 19:28:23 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Jan 13 19:28:23 localhost kernel[0]: calling mpopolicyinit for TMSafetyNet
Jan 13 19:28:23 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Jan 13 19:28:23 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Jan 13 19:28:23 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Jan 13 19:28:23 localhost kernel[0]: MAC Framework successfully initialized
Jan 13 19:28:23 localhost kernel[0]: using 16384 buffer headers and 4096 cluster IO buffer headers
Jan 13 19:28:23 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
Jan 13 19:28:23 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Jan 13 19:28:23 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Jan 13 19:28:23 localhost kernel[0]: mbinit: done (64 MB memory set for mbuf pool)
Jan 13 19:28:23 localhost kernel[0]: rooting via boot-uuid from /chosen: 588C67B9-5BF3-345F-9F37-B85AB3F33F66
Jan 13 19:28:23 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Jan 13 19:28:23 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
Jan 13 19:28:23 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
Jan 13 19:28:23 localhost kernel[0]: AppleIntelCPUPowerManagementClient: ready
Jan 13 19:28:23 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST3500418ASQ Media/IOGUIDPartitionScheme/Customer@2
Jan 13 19:28:23 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Jan 13 19:28:23 localhost kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 34159efffe298300; max speed s800.
Jan 13 19:28:23 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
Jan 13 19:28:37 localhost kernel[0]: NVEthernet: Ethernet address 34:15:9e:29:83:00
Jan 13 19:28:37 localhost kernel[0]: systemShutdown false
Jan 13 19:28:38 localhost kernel[0]: Waiting for DSMOS...
Jan 13 19:28:40 Macintosh kernel[0]: NVEthernet::setLinkStatus - Valid but not Active
Jan 13 19:28:41 Macintosh kernel[0]: Ethernet [nvenet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,0000,0de1,0005,45e1,0000]
Jan 13 19:28:41 Macintosh kernel[0]: NVEthernet::setLinkStatus - link Valid and Active
Jan 13 19:28:44 Macintosh kernel[0]: NVDANV50HAL loaded and registered.
Jan 13 19:28:45 Macintosh kernel[0]: Atheros: mac 128.2 phy 13.0 radio 12.0
Jan 13 19:28:45 Macintosh kernel[0]: AirPort_AthrFusion21: Ethernet address d4:9a:20:61:bc:bb
Jan 13 19:28:45 Macintosh kernel[0]: IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
Jan 13 19:28:45 Macintosh kernel[0]: IO80211Interface::efiNVRAMPublished():
Jan 13 19:28:45 Macintosh kernel[0]: Previous Shutdown Cause: 3
Jan 13 19:28:54 Macintosh kernel[0]: BootCache: hit rate below threshold (1881 hits on 4211 lookups)
Jan 13 19:28:55 Macintosh kernel[0]: DSMOS has arrived
Jan 13 19:28:57 Macintosh kernel[0]: tap kernel extension version 20080121 <[email protected]>
Jan 13 19:28:57 Macintosh kernel[0]: tun kernel extension version 20080121 <[email protected]>
Jan 13 20:53:46 Macintosh kernel[0]: SiLabsUSBDriver(this=0x1685a380)::start Version is 2408 built on Fri Apr 24 12:45:35 EDT 2009 - Stop routine is located at 0x586b50aa
Jan 13 20:53:46 Macintosh kernel[0]: SiLabsUSBDriver(provider=0x16cc2f00)::start device 1 under 10.6.0 succeeded device(0x9a45004) vid/pid is 4047 4100
Jan 13 21:04:49 Macintosh kernel[0]: BootCache: too many history clusters (151, limit 151) -
Broken folder icon but boots in safe mode
I'm totally puzzled.
When I boot the computer either from the HDD or my bootable back-up, i get the broken folder icon.
But i can boot just fine in safe mode from the HDD - in fact, that's how i'm typing this message right now.
I have turned off all login items.
I repaired permissions on disk utility.
What else can i do (short of my genius bar appointment on Monday)?
Thanks in advance for any ideas.Do you mean a flashing question mark in a folder?
DALE -
Hi, I have had my ipad air for about a month. The other day I took it out of its cover and it was splintered from the top with downward cracks. It is new and under warranty so I rang the support team. They told me that it would cost about €120 but could be repaired on the spot and they made me an appointment at the local genius bar. I got there and they told me that I had dropped it or banged it or something. I said I had not, they insisted that I must have done. I repeated several times that I had not - it was obvious they did not believe me, they said I must have done. They then told me they never repaired or replaced broken glass in any ipads, that the man on the 'Support' had been wrong. They always replaced the whole ipad at a cost of €300. I was devastated at not being believed and at the amount of money they were asking for. I left and rang the support again. I was told their system was down but to call on monday to get a quote for the reparation, I could send it to my home insurance company and they would undoubtedly cover the repair. I asked how long this was all going to take because, I was in the middle of a big project and this was taking up my time, and also I needed the ipad for my work. They told me it would be done in a minute. I rang on the Monday and I was told it would take up to 5 days to send but probably it would arrive sooner (it is now thursday, I have received nothing). I then rang my household insurance, a big company - and they told me they had never heard of such a cover. I asked if this was because I had a very basic policy, they said, no it wasn't that - I didn't have a basic policy I had quite thorough policy, but they didn't know of a policy in any comany that would cover this sort of damage. I was stunned - yet again I had been given false information and false hope by apple. Yet again I was let down. I then decided to do a further investigation on the internet and discovered a long trail of comments on Apple Forum of people who have also had splintering and cracking of the ipad air glass for no reason whatsoever. Some have commented that the glass could be thinner in order to reduce the weight, some have said that the splintering could be caused by a weakness in the casing at the top where it is plastic (the ones that take sims) that might make it more flexible and therefore liable to crack.
All of the posts and complaints on the apple forum and elsewhere seem to point to a design fault. However throughout all this I have been mislead by apple support staff constantly who all say different things, I have virtually been accused of lying by denying that my ipad received any kind of impact by apple staff and I have been left feeling incredibly frustrated and upset by the total lack of any kind of real help by Apple. All this despite being acomplet apple user in my business for the last 25 years, where I have never come across this attitude towards me as a customer before.
When the screen on my iphone broke, it was because I fell in the street while I was talking on the telephone, it flew out of my hand and smashed on the pavement. I was rolling around in agony, while my son was holding up the smashed telephone wailing 'Mama, you've smashed your iphone!!!' This of course, I blamed on noone but myself - it broke because it fell, I paid an arm and a leg without protest to get it repaired.
This is not the case with my new ipad air. It has splintered for no good reason at all - and noone at Apple seems to want to help me or to care!
I would really appreciate it if someone could tell me if there is anything else I can do to ge this matter resolved?If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
Sorry, I'm a little confused by that description. -
I believe an Apple Genius has damaged my computer, what can I do?
I took my Mac Pro to the Apple Store today to get a heatsink looked at (it's overheating). I know the heat sink retainer clip is broken, you can see it with a flashlight. So I asked the Genius to take a look at it.
He took the processor board out of the machine with a ground strap on and took it into the back room where he continued to take off the CPU heatsinks so he could get a look at the faulty heat sink (northbridge). He puts it back together, brings it back out to me WITHOUT a ground strap on. He tells me they can't sell me only the retainer clip, the best they can do is sell me a brand new processor board. $330. I told him I'd shop around for a better price (come on, it's just a standard plastic heat sink push pin).
So I take my machine home and plug it in and turn it on. No chime, no boot. Uh oh! Maybe he just didn't push the processor board in all the way, so I ground up with my ESD strap and reseat the processor board.
So the machine finally turns on and I get to the gray boot screen, which suddenly has a kernel panic... Recovery partition also gives me a kernel panic... and my snow leopard DVD also gives me a kernel panic... but I can successfully boot to Windows 7! All right!
However, Windows is reporting that I only have 4 CPU cores (the machine is supposed to have 8) and that I only have 3 GB of RAM (I have 6 GB installed)... I begin to think that the Apple Genius has installed the processor wrong.
So I take the machine back to the Genius Bar, explaining what happened to a different person this time (original guy was gone). Now the machine won't even boot into Windows, or even get the gray boot screen... the same issue I had as soon as I got home... Except this time, reseating the CPU board isn't helping.
The new genius starts telling me that the processor board was broken when I came in earlier, and I tell her that this is a new problem that I didn't have before I came by the first time.... The only thing that was broken about it was the heatsink push pin. I explain to her that the Genius before could have reinstalled a processor incorrectly, as I understand that human error happens (I work at an electronics manufacturing company).
She tells me that the only thing he did was detailed in his notes he left behind earlier (which were vague, and left out the part where he took apart my processor board). She starts telling me that there's nothing they can do now except charge me for a new processor board.
I do not want to pay for a processor board that the Apple Genius may have broken earlier today. He was not grounded when he was handling my board and may have damaged something unintentionally. I'm frustrated at the thought of paying a lot of money for something I did not break.
Is there anything I can do? Who can I talk to about this? Apple seems to be impossible to get a hold of.sorry, but Apple doesn't really read or have much to do with stuff that's posted here. Your best bet may be to speak to the Manager of the store or call/email Apple. Retain all documents, make your case thoroughly but politely, and cross your fingers. an EECB* may work as well, but be polite-maybe asking to speak to a supervisor?
John B
*Email Executive Carpet Bomb
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