Is I-Tunes having protocol issues that prevent installation on Windows Vista 64 bit system?

Is iTunes having protocol issues that prevent communication issues between Windows Vista and the iTunes Store?   How can I talk to a warm body at Apple that knows something about this issue?  Suggestions?

Thank you Bob.
Just to clarify - in terms of backing up one set of these, would that just be so I had it on disk and didn't need to re-download from Adobe if the installation got corrupted somehow?  Or do I need a backup for some other reason?
Thanks

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