Is it fair to charge a new customer to fix a fault...

So im my case every night (currently happening atm) between 20:00 and 00:00 my download speed drops from 5.8mb to anything under 1mb, which in my opinion isnt my fault. Do you guys think its right to charge £130 for BT to get someone out to look into the fault, or are you in agreement with myself thinking this charge is slightly stupid unless BT can prove ive caused this fault. (which if you caused the fault then paying £130 is acceptible)
Id be interested in you're guys opinions.
Solved!
Go to Solution.

I would wait a day or so for mod to get back to you. also if you only have the master socket then apart from something electrial causing interference right next to it I can't see how you could be the cause of the problem. especially the real question is how is your attenuation so high when exchange is with spitting distance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

How can i view and apply new custom patterns without going to preset manager? i had this facility but have now lost it

how can i view and apply new custom patterns without going to preset manager? i had this facility but have now lost it. i design patterns but am fairly new to photoshop. i used to be able to click on the drop down menu in patterns in the 'fill' box but cannot now do this. have i inadvertently clicked on something to turn this facility off? i now have to go to 'preset manager' and manually move my new design to the first box and click 'done' so that i can use it.

Which version of photoshop are you using?
After you define a custom pattern it should be added to the bottom of whatever patterns are already loaded.
For example, if you define a custom pattern and then go to Edit>Fill>Pattern, the newly defined pattern should have been added to the existing loaded patterns.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Where is my tablet/new customer woes

Ok, so I decided to leave T-Mobile to join Verizon for the better coverage and phone options. What a mistake that was. I placed an order online for a phone and tablet with overnight shipping on Friday the 13th. This process seemed easy enough and I entered my T-Mobile number to be ported. Monday rolls around and still no phone or tracking number. I try the chat support since I am a busy guy and do not have time during the day to call in. I find that I am forced to call in to deal with my internet order. I spend a little over an hour on the phone while I am at work to find out my phone did not ship because the tablet I ordered was out of stock. They were able to get me the phone delivered the next day on Tuesday but no updated info on where my tablet is. I also noticed I had a different phone number and figured it was temporary and maybe porting takes a day or two. Few days roll by and still not my correct phone number, get to call in and spend another few hours on the phone to get this straightened out. Apparently my number was released from T-Mobile on the 13th but Verizon somehow left my number in limbo. Here we are 12 days later, still no tablet and no email update on where it is. I tried the chat feature again, wouldn't you know they cant help me and the only people that can you have to call in for support. I do not have any more time or patience to spend several more hours on the phone to solve something so simple as getting new equipment. I am completely dumbfounded at the lack of communication within Verizon and how simple processes such as providing a new customer with equipment are poorly executed. I would greatly appreciate some help from Verizon on figuring this mess out. So glad I get charged two $35 activation fees on devices I have received late or not received at all.

Tehdargon, first of all we want to welcome you and thank you for choosing us as your wireless provider. It seems like we aren't to a great start with you. Let's turn this around. Did we advise you that the tablet was on back order? As a result this will delay the shipment of that device.
In regards to porting your mobile number in, have you had a chance to check the recent status of that number transfer request here: http://bit.ly/qDhvBY Once your bill is generated, we can adjust your account to ensure that you are billed correctly. No worries. We'll get this taken care of for you.
LasinaH_VZW
Follow us on Twitter @VZWSupport

Creative Cloud for Photographers - New Customer Pricing UK

Hi,
I have read about the new announcement regarding Creative Cloud for Photographers subsciption charges for existing photoshop users. I have never used Photoshop due to cost; I do not work as a creative professional and I think there would be a limited set of functions in Photoshop for me so £600 quid for something that gets upgraded every 12 months seemed excessive.
My question is, what is the cost for a new customer for CC for Photographers - is there a new offer similar to that for previous customers?
Thanks,
Rob.

I was very tempted to sign up for this, as an amateur photographer I have never been able to afford Photoshop, and the current offer price is right for me. However, reading the TOS and conditions I have reluctantly had to shelve my plans:
Renewal
After the first 12 months, we will automatically renew your contract based on the current price of the offering.
Cancellation
We'd hate to see you go, but if you cancel within the first 30 days starting from your contract date, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation for the cancellation or removal of seats. If you ever need to cancel, just call Customer Support
I cannot sign up to such vague and open ended conditions. What happens next year when the price is doubled? If Adobe could offer retiree amatuers like myself a long term commitment to even a cut down Photoshop that is just for photographers I would sign up like a shot. But as things are I can only got back to grumbling about how Photoshop remains beyond my reach.

New Customer (less than 30 days) Disatisfied with Fee!!

HI,
I need assistnace I called and talk to a supervisor and techinal department. I have a fee on my account for a tech coming to my home to correct a internet set up I was disatifised with. When I initally called I was transfer 3 tmes and on hold for over 30minutes waiting for a new dept (billing, techinal support, retention and finally to a person name johnthan in another tech dept. ) to transfer me again. Each rep I talked to stated they will have to charge me to have a Tech to come out. I TOLD THEM I WILL NOT PAY DUE TO AM DISATISFIED WITH THE INITIAL INSTALLATION. Then I finally reached Johnthan in a techinal Dept. I explained my situation to him and how I disatisfied with the Tech and his customer service . And I even TOLD HIM I SHOULD NO BE CHARGE FOR A TECH TO COME OUT. He advised he will set up a new ticket and did not DISCLOSE ANY CHARGES NOR DID HE ADVISED ME. He just said a TECH WILL COME OUT TO RE-SET UP THE SERVICES.
I called today an spoke to a rep in the "tech dept" whom I stated I should not be charged as I was disatisfied with the initally set up. He said he will review the acct and talk to the sales dept (why the does he need to talk to the sales dept I don't know) he came back disregarded everything I said. And told me that they advised me that there would be a fee; I advised him that the person whom put in the ticket did not advise me of the fee and I stated to the rep I shouldn't be charge. So my guessing is the rep HIDDEN the fact he was going to charge a FEE. i thought he was being kind hearted and understanding my situation and placed the ticket as a courtsey. Then I advised the tech I spoke to today I was gonna cancel my acct due I haven't even been with Verizon for 30days; he does nothing and says "ok". So, I guess Verizon doesn't value me as a customer at all!!
I can't even catch a break not even a partial credit.
Verizon, IF don't get the help or the service I believe I should recieve you will lose a new customer
Shana
Solved!
Go to Solution.

Welcome to the club! I've had similar issues with lousy customer service reps, transfers,etc,etc,etc.
I've come to the conclusion that verizon will kiss your **bleep** when it comes to sales but when it comes to customer service,
on a scale of 1-10, 10 being the worst, they are a 12.

£130 new customer installation fee???

I have just signed up for bt infinity option 1 and was given a start date of 27th August, my new phone line worked fine but i couldn't connect to the internet, the next day i completed all the troubleshooting but still with no joy so i decided to phone the help line, after they did all the line checks they then told me an engineer will need to visit the house to fix the issue.
so i am a new customer and i am going without internet for 6 days because an engineer failed to install it properly. My wife phoned bt this morning and she has just been told we will be charged £130 for the engineer to visit.
what the hell is going on, this is ridiculous as i have already paid £30 installation fee.
please help!!

You don't have to install a new splitter faceplate (though it is probably the better solution), you can just use micro-filters in the same way as for ADSL broadband. They should have sent some micro-filters with the HomeHub. The HomeHub set up guide covers this. You only need to use one or the other.
If the engineer does visit then I think he will normally install a BT Openreach NTE5a master socket and BT Openreach MK2 interstitial plate if not already present. You can find them on Amazon if you want to see what they look like. In this case the micro-filters are no longer required with the HomeHub connected directly to the broadband master socket.

NRL digital pass subscription code for new customer

AM after the nrl code or voucher number for a new customer, it comes free for 12 months with my new contract.. anyone can help me???

I DONT SEE IT ANYWHERE WELCOME TO YOUR NEW PLANHi ROBERT,Thanks for choosing Telstra! On this email we've attached the paperwork which will tell you all the need to know details, like what's included and excluded on your plan and what the main fees and charges are. We recommend keeping this e-mail, just in case you have any questions about your plan.Your order number is:
Date: 12/05/2015 04:50:24 PMKeep on top of your accountIf you didn’t already know, you can also manage your services online using My Account. It’s a convenient way to keep on top of your account activity, with access from your PC and mobile when it suits you.Go to telstra.com/myaccount to register.With My Account, you can:Manage your bill settings including changing to a detailed or summary billView, download and pay your bills any timeMonitor your call costs between billsTop up your pre-paid servicesKeep track of any mobile data usageThanks again for choosing Telstra.
If you have any questions or would like to know more, you can call us on 13 22 00 anytime or locate your local Telstra retail store online. Our dedicated team are on hand to help.
Best regards,
The Telstra team
Privacy | Our Customer Terms | Contact Us Things you need to know: ® and ™ are Registered trade mark and trade mark of Telstra Corporation Limited. ABN 33 051 775 556.

FiOS Internet Activation fee NOT Waived - New Customer

Until Apr-2015, 2014 we were using residential services of a competitor ISP and experienced very poor customer service and many hidden billing charges. We had to live with it because our apartment doesn't have the setup for other service providers. So we decided to switch to a different provider once the lease ended and we chose Verizon because of its exceptional Internet sped and Quuality customer service. On 07/09/2015 I placed an order Verizon FiOS for my new apartment and was exceited! The order was palced through a local FiOS agent and I chose the FiOS double pay (50/50 package). Over the phone I was very specific to ask for any hidden charges and the agent mentioned no hidden charges and I would be paying the Bundle price plus rent for router and set-top-box. I also checked if there would be any installation or activation and the Agent did mention that it will all be waived for 'New-Customers'. To double confirm, I called up the verizon customer service the same day and they mentioned the same. Thinking it was hassle-free, I requested my agent to place an order. When I received my first bill, I found a charge of $69.99 for FiOS Internet Activation Fee split into 3 months with first installment of $23.33. I assumed it could be an error or usual routine and hoped it would be waived if I call up and request (like the competitor). I reached out to an agent via chat initially and explained the situation. To my surprise I was told that there are 'no notes in the order mentioning the activation fee will be waived, so it cannot be honored'. Surpsied and shocked, I called up the customer service and mentioned the same story again. This time the answer was 'We never mentioned this will be waived and have never waived for any customers. Like others, this charge has to be paid'. I insisted that the local agent and the customer service agent I spoke on 07/09/2015 did mention that the activation fee would be waived. It is also clearly mentioned here that activatoin fee will be waived for Double-Pay (See attached image and link below http://www.verizon.com/home/bundles/fios) I am very disappointed and just tired of making phone calls and debating with custoomer service. The only reason I switched to verizon was there is a lot of transparency, no surprises and BEST CUSTOMER SATISFACTION. And I wouldn't ask for something I am not entitled to or promised initially. And, If this is what I am going to experience with Verizon to get this waiver or any other reason, I could very well manage to stay with the competitior so there are no disappointments :-(. I am hereby requesting the team to validate this and give a better solution for a new-customer who switched services to Verizon and willing to continue for a longer duration.

Hi Sriniragav,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

No standard message displayed in the new custom form

Hi All,
I developed a new custom form for FA module using Template.fmb. It is not showing any standard messages such as "Transaction complete: 1 records applied and saved". The records are getting saved. I even tried setting in when-new-form-instance ":SYSTEM.MESSAGE_LEVEL := 0" but that too didn't work out.
Please help on how to display the standard message. Please let me know if I am not clear with my question
Details
Oracle Form version: 6i
Application version: 11.5.10

Can you see if something in the code is overriding your message level?
Can you set the message level to 0 in the pre-commit trigger?

How do I completely enable a new custom asset in Correspondence Management?

Hello!
I'm trying to add a new custom asset to the Correspondence Management Solution Accelerator, and have it behave like all other assets in the system (ie searchable, updateable etc). I'm almost there, but there's obviously something I'm missing, and I was hoping someone here might have done this before, or have a link to some documentation regarding the matter that I may have missed. The asset I'm trying finish creating is for a LiveCycle user in a specific domain. This is what I've done so far...
I've created the asset definition MyUser.fml and placed it in the FSIApp\Portal\webapp\WEB-INF\assetDefinitions folder. I've then registered this fml file in the spring-config.xml file in both the 'lc.cm.assetDefinitionsDeployer' and 'lc.cm.assetTypeRegistryBootstrapper' beans. In the 'lc.cm.assetTypeRegistryBootstrapper' bean, I set the key to 'MyUser', and the value to the class path of my Java class that represents this asset.
On the Java side I've created the MyUser.java class, as well as MyUserService.java and MyUserServiceImpl.java to allow the searching, updating etc of the MyUser assets.
After running the Bootstrap process, I can log into the Manage Templates application, select Data Dictionaries from the 'View' dropdown, and view/edit the MyUser data dictionary properties with no problems. So I'm happy that the asset has successfully been registered with the application.
Where I'm stuck is choosing the MyUser asset from the drop down, and searching the system for assets of that type. I can choose the MyUser asset type from the 'view' drop down, but the search result returns an empty array.
From digging into the existing Manage Templates code, I've created the following classes:
public interface IMyUserService extends IEventDispatcher - containing the following function definitions:
          function getMyUser(id:String):IAsyncToken;
          function getAllMyUsers(param1:Query=null):IAsyncToken;
public class MyUserSeviceProvider extends ServiceProvider - containing a getter/setter for MyUserServiceDelegate
public class MyUserServiceDelegate extends ServiceDelegate implements IMyUserService - containing the functions defined in IMyUserService, as well as creating the RemoteObject to perform the actions.
The MyUserServiceDelegate constructor is:
     public function MyUserServiceDelegate ()
            super();
            _service = new RemoteObject("myapplication.services.myUserService");
            _service.showBusyCursor = true;
This is the code for the function in getAllMyUsers in MyUserServiceDelegate:
     public function getAllMyUsers(param1:Query = null):IAsyncToken
            var operationToken:AsyncToken = this._service.getAllMyUsers(param1);
            var token:IccToken = new IccToken(this.className + ".getAllMyUsers");
            operationToken.addResponder(getDefaultResponder(token));
            return token;
I've also made changes to the following config files to register the RemoteObject destination specified in the MyUserServiceDelegate constructor:
spring-http-config.xml:
     <bean name="/service/UserService" class="org.springframework.remoting.httpinvoker.HttpInvokerServiceExporter">
        <property name="service" ref="myapplication.services.myUserService" />
        <property name="serviceInterface" value="com.mydomain.lc.services.MyUserService" />
    </bean>
remoting-config.xml:
     <destination id="myapplication.services.myUserService"/>
flexmessagebroker-servlet.xml
     <flex:remoting-destination ref="myapplication.services.myUserService" />
Above my Java class definition of MyUserServiceImpl.java I have the following line:
@Service("myapplication.services.myUserService")
So......
My problem is that when I choose the MyUser asset from the drop down, no search results are returned (an empty array is returned). I have logging code in the getAllMyUsers function in the MyUserServiceDelegateclass.as, as well as logging in the MyUserServiceImpl.java class (not shown in the above code snippets) and neither of them fire when selecting the MyUser asset from the drop down. So neither of the classes are being called on the search. If I force a search via the following line:
MyUserSeviceProvider.getMyUserService().getAllMyUsers();
the logging in both the Flex and Java classes works (and the java class returns the results as expected). So I'm happy that these functions, as well as the linking between the Flex and the Java side is working correctly.
The step that I can't seem to work out is having the selection of the asset in the drop down call the desired function automagically. I've been digging into the SearchManager, the ServiceLocator and heaps of other classes, but I'm falling deeper and deeper into the rabbit hole...
Can anyone shed some light on what they think might be needed to make the final link here? I've been digging and digging into the code for days now and my brain hurts!!
Any advice appreciated!!
Thanks,
Kristian

Hi Saket,
By 'not really complete' I'm assuming (hoping) that some work has been done on this already. Our project requires the use of custom assets, so it's very important that we get this functionality running as soon as possible.
Any help, unsupported or otherwise, would be great. Feel free to email me any details if you'd prefer not to post anything public on the boards.
Cheers,
Kristian

New Customer with Service Issue

I am very frustrated with Verizon & customer service. Our family is new to Verizon within the last month. We drop calls all the time and get choppy service by our house. I talked to local store and they advised for me to call Customer Service. The representative made me reset my new phone and everything, then they sent me to next level support. The next level support did a case and tried to sell me an extender which I refused to do. I am a new customer who spent alot of money to switch why should a spend another $250. The next level suppport stated they would call me back today after the case was resolved & did not. After a few dropped calls today, I called back, the first next level support person wanted to reset my phone again and told me the engineer said there not really an issue. He had me on hold several times and on the phone for over 25 minutes. The call then dropped and rep never called me back. Got on the click to chat and Hannah called me to try to resolve. She sent me to next level support who could only offer to sell me the network extender. I feel that I should have never switched from AT&T to Verizon because they just want me to spend more money and not resolve my issue. I am stuck in a contract and if there is an emergency that happens in my area then my children will never be able to get ahold of me. My childrens safety is the most important thing to me but not to Verizon. Very disappointed!!!

Why did you switch?
Why didn't you figure this out during the return period?
You don't have access to any landlines for children to contact you in an emergency?

Comcast new customer screen after firmware update

Every time I try to update my Airport Extreme's firmware, I get the Comcast new customer screen on my browser and can't access any pages other than that. I've had Comcast come out and they it is a problem with my router and not with them since I can surf the internet when my computer is hooked up directly to the modem. I've tried everything including resetting the Airport and cycling the power and nothing works. The only way I can continue to access the internet is when I upload the factory firmware version to the Airport. Has anyone had this problem before or have any suggestions on how to remedy this?

yeah I recall that pain in the butt problem. You probably had them(Comcast) install their so called mac software which you should not have done .
When my memory comes back I'll post the counter measure.
Although try this in the meantime;
ethernet from Comcast modem to wan port of apple router. ethernet from your Mac to lan port of Apple router. Power off the modem and the router. Bring the modem up first then the router. Place the router using DHCP and set your wireless config if need be. Should work.

Fbl5n report showing pritn output for a new customer on a new page

Hello All,
In fbl5n when i execute for all the customers and give print command its printing every new customer on a new page but i want to print the data continously.
Pls let me knw how to avoid this?
Sunny

Hi Sunny,
you're case is quite common, because SAP displays the customer data in a standard layout, putting a page break after every customer and company code.
In order to avoid this, you may change the grouping criteria. For that,
1. be sure that you have not clicked on the header of any column in the list
2. click on button "sort ascending"
3. here you'll see that fields "company code" and "account" have an asterisk on column NG (new group). This means that, for every change in these fields, SAP will insert a page break
4. remove these asterisks
5. (optional) save this layout for further launchings of the report
I hope this helps. Best regards,
Alvaro

How to create new Custom XML Report without using Form Builder

Hi,
What are the steps to create new Custom XML Report without using Report Builder ?
Thanks and Regards,
Abhi

Hi,
Steps we now follow
1)Create Data Model in Reports Builder
2)Create xml
3)Insert xml in Publisher to build Fomat
4)FTp rdf
5)Create Data Definition and Template
6)Create executable and Concurrent Program
Is there any way we can build reports without use of Report Builder ? By writing PL SQL Package for Before Report and After Report etc ...
Thanks and Regards,
Abhijit Rode

Is it fair to charge a new customer to fix a fault...

Similar Messages

Maybe you are looking for