Is it fair to pay for one year service and get only one trial?

Why am I only allowed to convert one file from PDF to Word when I have paid a whole year's subscription (US$19.99) to do just that?

OK, So after waiting on hold on the phone for an hour and getting mad I got ahold of someone here on live chat and got disconnected but have an answer for everyone and a solution! Here it is so you don't have to go through the same thing,
It takes 24-48 hours for your payment to clear in order for you to be able to use the program. (I told them it should clearly state this on there)
Then I asked if there was a way to get one or two more conversions for now and was told to use the 30 day FREE trial version of "Acrobat XI Pro" I was told by adobe customer service just now that this has the same thing included in it.
So if you only needed it temporarily you can get a full refund for "ExportPDF" within 30 days of original purchase sine you can use "Acrobat XI Pro" FREE 30 trial version anyways
Good  luck everyone. I still say we all complain about not being notified about the waiting period to use our PAID software though

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