Is it legal to refuse my request to see my last two bills?

Question

I am incredibly frustrated with Verizon Wireless and I do not know how to proceed.  I moved from the United States to Europe last month, and I cancelled our family cell phone plan which consisted of two phones.  My wife moved first, and her phone was the primary account.  When her line was cancelled, I was no longer able to login to our Verizon account.  I moved a month later, and now I am both unable to login or create an online Verizon account.  Verizon charged me the termination fee (which is fine), and proceeded to charge my bank account through online payments even though I am entirely unable to manage my online payments.  Furthermore, Verizon refuses to allow to me to see the bills for the last two months.  I can not sign online to view them; Verizon will not e-mail the bills to me; Verizon refuses to send the bills to my address in Europe.  I was told I have two ways to see the bills: go to a Verizon Corporate Office (there are none in Europe!), or they will mail bills to an address in the U.S.  Finally, I gave them an address of a friend in the U.S. who agreed to scan the documents for me.  That was two weeks ago and they still have not received the bills.  It has been over two months now.  I explained in detail I need copies of the bills, which is my legal right, for reimbursement of the termination fees due to my move.  Will someone please explain to me how it is legal for Verizon to refuse to allow me to manage my online account, and refuse to give me copies of my last two bills? 

Answer 1

Thank you all for having an interest in this issue.  I think it is very important, and I appreciate your time and consideration!
I contacted Verizon well before I terminated my service, which was very helpful for two reasons: 1) the person on the phone explained the reason for the early termination fee which admittedly took a while for me to understand, and 2) I was able to end my contract on the day I wanted.  So, rschnoor, this comment:
If it was pro-rated, the OP may not have cared. If the OP had known beforehand and timed the cancellation differently, then it also may not have been a problem.
was both wrong and right in that I did not care.
My primary complaint is that the online account which is used for managing everything - receiving copies of bills, auto bill pay, looking at historical phone records - is cancelled at the moment the phone line is terminated not at the moment business with Verizon officially ends.
I disagree with rschnoor 's comment:
This is merely semantics. You no longer have a MyVerizon account. The access wasn't terminated, the MyVerizon account was. Before you had an online MyVerizon account, Verizon had an account for you. Now that your MyVerizon account has been terminated, Verizon STILL has an account for you.
It is not semantics.  It is an issue of access.  As long as there remains business between Verizon and myself, Verizon should provide the courtesy of allowing me access to the documents describing our relationship through access to the MyVerizon account.  It is simply a matter of delaying termination of access to MyVerizon to the date that the final transaction is completed.  This is could be as little as thirty days.
Further compounding my frustration is that I was on the phone for quite some time with Verizon to understand what early termination due to an overseas move would mean.  Although the cancellation of MyVerizon account was likely mentioned buried somewhere in the terms and conditions, they should have at least provided the courtesy of informing me that the online account would be closed at the date the phone is cancelled.  I could have made arrangements then to receive my final bill, print any of my historical bills, and otherwise managed my affairs.
Thank you Catbird9 for your interest as well!  I agree with you:
However, I think you have a point in that you should be allowed to approve payment of the final bill before it is made. It seems unreasonable that they will not even e-mail you the bill. In hindsight, maybe you could have cancelled the auto-pay before closing the account?