Is it muse still developed by sadistic people?

Before you start bashing me, let me get to my point.
About 2 years ago me and other users were asking for an obvious missing feature in Muse: Package.
InDesign have it (makes sense), AfterEffects have it (you know why, right?), illustrator have it (not at all necessary, but there it is).
So, 2 years ago, and just recently Adobe Released Muse 2014... where is this function?
You may say: It's not THAT important since muse embed "the files" inside the .muse file. And it makes sense, since even if you delete the linked file muse still loads it.
BUT, if it WEREN'T THAT IMPORTANT, why the hell Muse believe is important to keep reminding us us that such files are missing?
It even suggest to find it or relink it.
Adobe Flash NEVER have done such recommendation (not since 9 years ago that I can remember). And Flash use > similar < storage configuration.
But again, if it weren't THAT important, why Muse still insisting on finding the missing files?
And you know how can this be fixed? WITH A PACKAGE FUNTION.
Muse depends on external linked files, why Adobe since day one thought that a package function is not necessary, but yet they included constant notifications about missing files?

The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Similar Messages

Downloaded MUSE trial then got Cloud subscription. MUSE still thinks it is a trial

SITUATION:
1. I downloaded MUSE as a trial last night and started using it.
2. Today I bought a Creative Cloud subscription and downloaded MUSE so I wouldn't be using it as a trial anymore.
3. MUSE still thinks it is on a 30 day trial. I can't find a serial number when I to to "About Adobe MUSE" in the About MUSE drop-down window within the MUSE application.
4. Online -- within "My Adobe / My products and services" -- MUSE is not listed as one of my products.
5. Online -- under "My subscriptions and services" -- I have a Crreative Cloud membership for one year.
6. I tried trashing my trial MUSE application, but now I can't download MUSE again from the Creative Cloud.
QUESTIONS:
1. Do I have to buy MUSE even though I bought a year subscription to Creative Cloud?
2. If i don't have to buy MUSE, how do I get MUSE out of its trial format?
THANK YOU!!

If removed the the uninstaller then you should have the option through the Adobe Application Manager. If, after running the uninstaller, the Adobe Application manager is still showing Muse as installed then I would recommend the following steps:
Remove the remainder of CS6 using the Uninstallers
Run CS Clean up tool - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Reinstall Muse from https://creative.adobe.com/

Design view different from preview - is muse still in beta testing

I have limited experience with coding html so when Adobe released Muse, I was excited. However, I'm wondering if they released it too soon and/or if it is still in beta testing - which I don't mind but would like to know what I'm dealing with. It seems to have a lot of quirks - mainly that the design view is sometimes different from the preveiw or browser view. I spent over an hour yesterday trying to get text boxes to line up. If there is an hidden element affecting the text boxes, I don't see it. I have moved everything off the page and >selected all
and nothing shows up.
Other issues:
Sometimes paragraph styles do not apply - even though in design view it looks like they do.
Can't find a way to center text vetically in a text box other than adjusting the leading?
Can't find a way to organize assets into folders?
When an object is selected on a page, is there a way to indicate that that is the object in the assests panel?
Sometimes the padding options are not available for no apparent reason.
Thanks to the Adobe staff for being responsive as these issues are discovered. One staff member in particular was very helpful as I was trying to get hyperlinks to work right. But I am STILL having a problem. The text box and the text itself have the hyperlink style applied but as you can see on the Dardanelle and Chad Lawson Trio hyperlinks - the style did not take even though they are both hyperlinks that point to the right URL. -- geezermusicclub is the correct link for Dardanelle - It's difficult to see in the pic, but the Dardanelle and Chad Lawson text color is black but the hyperlink text style is brown.
Persoanlly, I feel Adobe should lower the subcription price while all these kinks are being worked out in Muse. In a way, subscribers are **** a LOT of beta testing for Adobe. Not only are we not being compensated for that, we are having to pay for an application that has too many wrinkles.

Murray and David: it worked! It is a rare and joyous experience to have a straightforward solution to the sorts of problems I come up with (including other realms). But I have to say that with HTML and CSS (and hence with Dreamweaver), solutions to difficulties have seemed within easier reach than in other parts of the computer world.
By the way, I wanted to choose "correct answer" for both your posts, but after making the first click it was no longer available for the remaining post--so I typed "helpful" even though that one was correct too.
Thanks again.
--Paul

Muse still not launching.

I have searched all the discussions and still muse won't launch.
Error message:-
An unexpected error occurred processing your request. Please try again later.
I-200
I have tried uninstalling, reinstalling, deleting OOBE file and still get the same problem on my Mac.
I have a creative cloud subscription but also have muse as an individual sub since May last year.
Does anyone have a solution?

You mean your Creative Cloud Files folder? You can install Creative Cloud Connection from Adobe Application manager or directly access your files at https://creative.adobe.com.
Thanks,
Vinayak

It's October 23rd and Muse still crashes, first time using it

I just downloaded the trial and I started planning my project, then I added a background image and Muse crashed, it happened like 6 times until I gave up. It gives me the 1009 Error. I read many questions asking and complaining about it since the year started and still no fix? Help!

Hi,
Do you receive this error even when you start working on a new file ?
Also, Can you try creating a new "admin user account" in your system and then try using Muse using that user account and let me know if you are still receiving that error.
Regards,
Rohit Nair

CF 8 License still Developer even though Serial Number entered

I was running a trial version of CF 8, but purchased a Serial
number for ColdFusion standard and entered it two days before the
trial ended. I noticed today that I am now getting a License
Exception and also noticed that the edition is developer in the
System Information page of my coldfusion administrator.
I am running on IIS and have configured 3 domains in the web
configuration tool.
Any ideas on how to correct this problem ?

> I was running a trial version of CF 8, but purchased a
Serial number for
> ColdFusion standard and entered it two days before the
trial ended. I noticed
> today that I am now getting a License Exception and also
noticed that the
> edition is developer in the System Information page of
my coldfusion
> administrator.
Is it displaying the licence number on the system info page
(same page you
would have entered it)?
Have you tried entering it again?
If it doesn't work, get onto Adobe and get a new licence
number (or ask
them "WTF?" at the very least).
Adam

Project Muse still alive?

Hello Everyone,
SAP talked about releasing project Muse during the 2007 time frame. I haven't heard anything about Project Muse lately, is it alive?
Please share any information on SAP's direction with UI/frontend.
Thanks,
Kiran

Hello Everyone,
SAP talked about releasing project Muse during the 2007 time frame. I haven't heard anything about Project Muse lately, is it alive?
Please share any information on SAP's direction with UI/frontend.
Thanks,
Kiran

Adobe DONT support Adobe Viewer App because it is free... it is still developed by Adobe though. Anyway I log on to Adobe OK on my iMac with ID and password but when I click Adobe Viewer app on my iPad it asks for my Adobe ID and password and when I enter

See above ...I can log on to Adobe on my iPad with ID and password but when I try to click on Adobe Viewer App on my iPad I am asked to Sign In with my Adobe ID and password...when I enter exactly as I did on my iMac I get Authentication Failed?? Any one have this issue?

The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

How Open source Flex looks to a mid level developer

Here is my response to a post Matt made on a blog:
THe whole post:
http://blog.simb.net/2009/01/19/take-flex-back-for-the-community/
@Matt
1st off thanks, now my input:
The crux of your criticism seems to be that the process that we use for decision-making is closed its certainly not how we feel
Unfortuntly, this seems like a case of bad commuication by Adobe and the Flex team. If notable community experts get the impression of closed doors, then *certainly* the rest of us get this impression as well.
but there has been very little participation from the community so far
Im a solid dev, and not an expert but I can contribute in things such as testing and low level optimization; But, the Adobe open source site is a galactic disaster and discourages me from getting invloved. It has so many webpages that just go around in circles - filled with text that is verbose, this frustrates me to a great deal. As opposed to somehting straight foreward like:
http://framework.zend.com/download/latest
or
http://code.google.com/p/papervision3d/
Everything is here and easily notable. I avoid the seamingly endless pages and confusion. If I want to get to the Flex dev mailing list I have to register, then choose the lists, add the lists to my account. go though my account prefs read some directions.. then set up some other preferences..jeeeezzzz. If I want to submit a feature request I am directed to create another login for some Bug and Issue management? HUH? I thought I was submitting a featue request.
Right on papervisions google HOME page I see Getting started > Papervision3D Mailing List.
Next when I finially do get to Flex SVN, this trunk. is nothing like I have seen.what IS all this stuff and where do I go to learn about it? There are countless subfolders filled with things I vaguely understand and if I want to learn what it is. where do I go? Is there even a src folder?
Here is a classic example.
Flex trunk Read Me:
http://opensource.adobe.com/svn/opensource/flex/sdk/trunk/README.txt
vs.
Zend Trunk Read me:
http://framework.zend.com/svn/framework/standard/trunk/README.txt
*What* is the Flex team thinking with this?
I just spent 5 minutes or so twirling through all these SVN directories and Adobes website and I am clueless. I feel like the project is unessarily complex and disorganized - even if it isnt. This just convinced me to delete my Flex sdk bookmark on my SVN client.
Adobe just lost one potential contributor to Flex SDK.
We have another idea that were bouncing around that I hope to share in a week or two but wont get into now.
Saying stuff like this is what gives people the impression of closed. Why not post these ideas the Flex team has? Even if it is stupid or incomplete
Thats the whole point.

Wow, thanks for your response. This is great. I now understand that I had a combination of prejudice and ignorance when regarding Adobe Open Source. Perhaps my ignorance on these particulars is something that other devs encounter ( that whole perception thing ). I have chatted with people who consider the Flex SDK and Flex Builder... not the same... but fused together so much that it'd be just crazy to try and use one with out the other When I mention using Flex without Flex Builder.... people get that glazed over look in their eyes....( FYI I'm a FDT man, but am keeping a close eye on the new Flex Builder ) I'll use Zend as an example ( it's the best that I can come up with ) but I feel like there is a difference between the open source framework and Zend Studio ( commercial software ). Anyway, I'm really excited about how you've responded to all this. I have more ideas, but Ill sit on them and think it through and get ready for next weeks meeting. Thanks, Alan On Jan 23, 2009, at 1:31 AM, Matt Chotin wrote: > A new message was posted by Matt Chotin in > > General Discussion -- > How Open source Flex looks to a mid level developer > > I've delayed responding to this because frankly I'm not sure what to > say for much of it. The first thing I have to point out is that > many of the things you mention are related to Flex Builder and not > the Flex SDK, which is the part that is open source. So things like > the FB features, and NDA as part of its prerelease program, etc are > part of the commercial offerings from Adobe, not the Flex SDK. > Every build of the SDK has been available from the open source site, > the MAX issues were for commercial products. > > The roadmap for Flex 4 has been posted on the Gumbo page now for a > while, we don't put up specific dates because we don't know specific > dates, and as we get closer to feeling certain on a date we've put > it up. I think that having dates up that constantly change is > counter-productive. > > We use a code name because you never know if another version is > going to jump into the middle or what could happen, locking in on a > version number is often just setting yourself up for confusion > later. Plenty of other projects use code names too, the idea that a > code name denotes secrecy is frankly ludicrous. > > Regarding your question about 1000 developers and 80% wanting to go > in a different direction: if 80% of our customers think we should > move one way, don't you think it'd be pretty silly as a company to > go against them? Adobe as a company, and the Flex team as a product > team, are very focused on delivering our customers value. If we > fail to deliver value, not only is our free open source product not > used, but our paid products aren't used as well. The things that > you sometimes run into are long-term vision vs. short-term pains, > and that may be where some aspects of open source vs. closed > differ. The Adobe team has a long-term vision of Flex, which we > have tried to share and get feedback on, and we make decisions based > on that vision while taking into account the short-term needs of > developers. I think this is a pretty reasonable approach overall, > and you as a Flex/Flash developer have probably benefited from it. > > I'm sorry you feel like Adobe is getting the only benefit of open > source and you aren't, we certainly believe that we've put pieces in > place to allow for everyone to benefit, and will continue to take > suggestions on how we can improve. > > Matt > > > On 1/21/09 7:54 AM, "Alan Klement" <[email protected]> wrote: > > A new message was posted by Alan Klement in > > General Discussion -- > How Open source Flex looks to a mid level developer > > Matt, your right. The Adobe Open Source site does have sufficient > resources, but the perception I had , as a developer interested in > getting invloved, was that the information was either not there, > incomplete, or difficult to find. The perception to me is that > Adobe is not serious about 'Open Source" - even if it is, the > perception I have is that it isn't. > > I don't mean disrespect, but I don't take "Adobe Open Source" > seriously. To illustrate my point I'll use this ( albeit a bit > extreme ) example: > > Suppose the Flex community consists of 1000 devoted developers. > 80% of these developers decide to take the sdk into a direction they > feel it needs to go. This decision, regardless if it's 'good' or > not, renders it incompatible with other Adobe products, namely Adobe > Catalyst. WIll Adobe accept the community's decision? > > When Adobe can answer 'yes' to that question, I will take Adobe's > commitment seriously. > > And there are so many other things t! hat send me red flags. > > - Why is the new name of Flex not public, and why am I, as others, > breaking NDA to talk about the renaming process with other Flex devs? > - What business is NDA doing in an 'Open' project. > - Why is Adobe tight lipped about a release for Flex 4? Where is > the roadmap? https://wiki.mozilla.org/Releases . > - Why are new features in Flex Builder not public? Adobe asks 'what > do you want', but never tells us the results of these polls and what > features it is actively working on. > - Why are there builds of Flex 4 passed out at MAX, but unavailable > to non-attendies. Had I *paid* to go to MAX, I'd have Flex 4... > - You mentioned that there wasn't a 'budget' to make it easier for > devs to submit feature suggestions? Set up a google mailing list, > that'll cost you 0 dollars. > - What is the term 'budget' doing in open source. If Adobe won't do > something, ask the community to chip in. > -Who are the other Adobe Flex devs? I can go to other open source > projects and see the names and contact info of other devs. Why > aren't THEY posting their opinions on this message board? > _Why all the 'codename' garbage. 'Codename' denotes secrecy. > - and on and on.... > > To me, Adobe looks like they want all the benefits of an open source > project, but none of the consequences. Being open source means > releasing a degree of control over the software. Hell, Richard > Stallman is still trying to convince people to change 'Linux' to > 'Linux-GNU'. > > I would like to help, but I just don't think my efforts would be > seriously considered. I work all day developing Flex applications > and front end Flash web sites. I don't want to then spend my free > time to be engrossed with a project's red tape ( Adobe policies ) - > only to have my efforts to be blown off. > > Sorry guys, it just looks like a win-win for Adobe and a lose-lose > for me. > > ________________________________ > View/reply at How Open source Flex looks to a mid level developer <a href=http://www.adobeforums.com/webx?13@@.59b790da/2 > > > Replies by email are OK. > Use the unsubscribe <a href=http://www.adobeforums.com/webx?280@@.59b790da!folder=.3c060fa1 > > form to cancel your email subscription. > > > > > ------------------------------------------------------ > View/reply at <a href=http://www.adobeforums.com/webx?13@@.59b790da/5> > Replies by email are OK. > Use the unsubscribe form at <a href=http://www.adobeforums.com/webx?280@@.59b790da!folder=.3c060fa1 > > to cancel your email subscription.

Running 9.0.4 Forms Demos in 10.1.2.0.2 Developer Suite

So, in my continuing adventures as the Oracle AS guy, I've been asked by the developers to install the Oracle Forms Demos so that they can use them. All of our developers have had Developer Suite 10.1.2.0.2 installed on their Windows machines, and the only link I've found to any Forms Demos by Oracle has been the 9.0.4 version.
Needless to say, my installation attempts have been... troubled. Oracle decided to change the naming scheme of their directories and filenames, pretty much a global replace of all references to "f90" with "frm", and "forms90" to just "forms". The 9.0.4 demos don't respect this change, with many hard-coded references to files like "$ORACLE_HOME/forms90/classes/f90all_base.jar", which are broken on a 10.1.2.0.2 Developer Suite installation.
We don't consider installing Developer Suite 9.0.4 to be an option because these guys are so Clingy (with a capital C) to the technologies they've learned that they were still developing on Forms 6i just a few weeks ago, until we showed that every piece of software they were working with was going to fail to deploy to any of our 10.1.2.0.2 Application Servers. 9.0.4 may be close enough for many purposes, but we don't want these guys to get used to 9.0.4 and have a big fight over getting up to 10.1.2.0.2, which we're planning to deploy on a large scale.
Thus far, we've resolved all of the problems with the demos except that running the FMXs produces a FRM-40011 "Form was created by an old version of Forms Builder". And even though the FMBs are included, we can't simply recompile them with 10.1.2.0.2, either, because all of the libraries they depend on have changed similarly.
Would we really need to go through and update all of the Oracle demos to make them run through the 10.1.2.0.2 Developer Suite, or is there a less time-consuming path?
...even better, is there a 10.1.2.0.2 version of the Forms demos?

Yay! I can hardly wait! (Clingy and Impatient, these dev people are...)

Table API Extension for Oracle SQL Developer

I just created small project [Table API Generator for Oracle|http://code.google.com/p/tapig/].
Idea is to only maintain tables and generate table API (TAPI) packages for data manipulation.
Generated:
- insert, update, delete, querying procedures
- documentation based on table columns comments
Do you think it will be useful to have custom Table API Generator as extension for Oracle SQL Developer?

Never used them myself and quite legacy, but I'm sure there's still a lot of people using them and the basic idea is quite nice.
This would also qualify perfectly as a User Defined XML Extension for sqldev; little work but big results. Even if you were the only one using it, it would still pay off.
Have fun,
K.

A Manual for Muse ... by any chance

I've just downloaded the trial version of Muse. It looks like it might be a great program BUT ... if Adobe can't be bothered to produce a manual then I'm not interested. If creating a good manual -- something Adobe has generally been excellent with -- is too much trouble, then forget getting me as a cloud customer. I'm running a business and don't have time to spend hours looking at videos or searching for the "how to". With a good manual you can find out how, for example, to insert an image in a couple of minutes. ... BUT, can't see how to do that in Muse ... can't even see how to add a text block.
Sorry, Adobe ... if it's too much trouble to produce a decent manual you're showing all the signs of going down the path of monopolistic IT companies and just sticking the finger up at your customers.
It's bad enough that you price gouge your Australian customers ... for NO GOOD REASON ... but now you are just insulting ALL your customers.

Fair point, IanDK
It's true that producing a manual of Adobe's usual thoroughness and quality would be challenging while still developing the product; however, something relatively simple to help a novice would have been nice. Time is the issue predominantly: watching videos and searching for tutorials takes far more time than quickly referring to a well-constructed manual.
Buying a book at this stage isn't really the answer as I'm trying to trial the product. After two challenging years financially, spending money before being assured some value from the expenditure isn't an option at the moment.
I think I had some simmering reaction to the revelation of just how much more we pay for Adobe products in Australia. You might not be aware that Adobe's CEO along with those from other US companies (Apple, Microsoft) were called before our government to explain why the products are so much more expensive here. In the old days of shipping them out by sailboat, there might have been an excuse (e.g. freight, threat of pirates at sea, etc.), but in the days of download it seems the higher prices here are simply because they can charge them. It's discriminatory (i.e. it makes it harder for us to compete financially) and in plain human terms it just doesn't seem like a nice thing to do. (But, when did any large company set out to be nice?)
So, I'm not sure what an "entitled threat" is, but maybe I've answered your concerns more moderately. We do pay more here, and the annoyance of that perhaps led to the use of some intemperate language.
I have to add though, that I've always been and, so far, remain a great champion for Adobe products (if not always for the way the company operates). I regularly try to point out to clients how much simpler layout work is in InDesign, for example, than in a certain well-known word processer application.

Muse application won't open

I just got my Team membership and everything opened except Muse. It keeps saying my membership expired. We joined for a year. What's going on?

Use the "Go to folder" item in the "Go" menu in the Finder and enter ~/Library/Application Support/Adobe (including the tilde ~). This should open a window with and MBLStore folder (among others) in it. You can safely delete the MBLStore folder. (It will be recreated by Muse.)
If the "Go to folder" dialog reports "cannot be found", then my first idea for a potential cause is incorrect and I'll need to ask more questions.
Also, Adobe only offers Live Chat support and the support available here from the community (which includes knowledgeable fellow customers as well as members of the Muse support team and the Muse product development team). For Live Chat support go to http://helpx.adobe.com/contact.html?product=muse&topic=using-my-product-or-service, click "I still need help" and then "Chat Now")

Tool to generate SAP Developer key (exists)

Dear Experts,
I have incident here from our consultant who got a proper SAP Developer key. After few questions, we found out he got it via a tool which can generate a proper SAP developer key. I have checked in Marketplace SCCR, there was no record for his user ID's.
Anyone ever encountered this incident? I still don't believed people can generate exact SAP Developer key (I registered his ID's from SAP Marketplace and more surprising got the same number). I just curious how this possible.
Thanks a lot,
Best Regards,
Achmad

Hi Glen,
I am agree with you and raised complain to the consultant. I know there are some way to hack requirement for developer key but my current issue is he got the proper (exact) SAP developer key without generated via Marketplace. How that is possible?
My opinion, only person who got in touch with SAP kernel developer (or hacker of SAP kernel) you know exactly how to generate SAP developer key.
I just curious because this is the first time I got this incident from my 15 years SAP life. hacking ABAP program to avoid developer key are one thing, but generating proper and exact SAP developer key without marketplace is totally differently level of hacker.
Best Regards,
Achmad

Tell people not to use edge 1.5

Hi Elaine,
We have a case with you since 2 weeks. We have spent 2 hours on the phone twice with your colleagues trying to sort it out, but no luck. It has been lifted to a higher level of support - but even after 3 push calls - they do not call back. (The case is still open and un-answered)
It has now gone so bad that we were faced with leaving Edge Animate altogether.
But today I restored a backup from before the upgrade to 1.5 and now it finally works again.
We are doing extreme animations from opera and ballets - using pictures from the best photographers in the world - but now for 3 weeks we have not been able to publish what out customers require.
Shame on you.....
We are Mac people - using the latest versions of OS X (10.8.3) - so it is more serious than a Vista application.
Please bite the bullet and give everybody an alternative to remove 1.5 if it does not work.
Regards
TJ Helle

Hi, Tore-
Okay, let's clear up some misconceptions here:
Joe and I work on the Adobe Edge Animate engineering team. Sarah is now our product manager (used to be in engineering), which means that she is the one that guides and shapes our product, deciding which features make it in and out of the product. We work closely together and are based in North America at one of Adobe's offices in the Pacific time zone. As for the forums, we are not obligated to respond to any forum posts at all, but we're doing so in our spare time to invest in our community. People like Darrell, Marie, Tim, and Joel are a big part of the sharing/learning experience of developing a new product, and we hope that the community is a big part of your experience with Adobe's products. I do not recommend that you contact us individually, as our availability varies wildly due to the commitment we have to getting the next version of Animate out the door and into your hands.
Harshit and Josh are both on our support staff and have participated in the forums. While Harshit is based in India, our support organization is global and supports people around the world. Adobe does have development offices around the world, not just in North America.
We are working on improving support for this very new product. Trust me when I say that we take this seriously. While it seems like there is this big machinery called Adobe and we're just a small cog, we are in contact with support to improve the experience.
You're right that there are some areas that are still developing in Animate. We did a very public series of prereleases to our community to show you guys that we are moving quickly to provide killer features in this product. We are a small team doing big things, and we're adding great new features on a regular basis.
I totally get that you're unhappy and I'm glad that you're choosing to work with Harshit to try to get your issue resolved.
To address your question, here's what I recommend that you do in the future:
Search the forums first. (I'm sure you did that.)
Ask your question in the forum, and attach a link to your project. Generally, you'll find someone else who has tried to do what you've done, failed, and then found a solution, or you'll find someone who has troubleshooted a lot of projects who can devote a couple of minutes to taking a look at your project. Joe and I also check the forums regularly and can help at times.
Finally, if you're really stuck, you can try escalating through support. However, consider this before going to support:
In the forums, you have a short circuit to the dev team
In the forums, you have professional web developers who live, breathe, and eat HTML
With support, you often have people who are trained to troubleshoot problems with multiple Adobe products. While they're great at working on things within a product, they probably don't have the experience with the product that other users have.
Hope that helps clarify some of our statements to you.
Thanks,
-Elaine

Is it muse still developed by sadistic people?

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