Is it possible for me to swap out the apple logo in the message screen saver with my company's logo If so, how? Thanks!
Is it possible for me to swap out the apple logo in the message screen saver with my company's logo? If so, how? Thanks!
How long will my iPod service take?
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.
Attention iPod shuffle customers: Service for iPod shuffle is performed by means of an express replacement program, via Online Service Assistant or Apple Technical Support. For more details, please review the Express Replacement Service tab on the left.
Above from:
Apple - Support - iPod - Service FAQ
If it is caused by a hardware problem there is nothing you can do to prevent it from recurring unless it was caused by abuse like from dropping the iPod.
Otherwise make sure you ask apple how they fixed. it.
Similar Messages
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I had been using the IPAD and all of a sudden it started talking back to me and when swiping apps to close them they would not close. She (the IPAD) kept talking back to me such as "use three fingers" etc. Then the screen went blank and if I touched it I could get it to beep at various touch points. SIRI would also communicate, but the screen stayed black.
As was suggested here, I tried getting a reboot by holding the sleep key with the home key and after 10 seconds the apple logo shows and 5 seconds later my screen saver comes on for just one second, and then it goes back to a black screen. SIRI tells me shes not available and someone else, must be her sister, says things like 90%, 85%, 80% if I continually swipe the screen. Can anyone help me?Hello, Juniorjr2.
Thank you for visiting Apple Support Communities.
This sounds like screen curtain may be enabled. Screen curtain is a feature that allows display privacy. To disable screen curtain while VoiceOver is enabled, you can three finger triple tap the screen to disable this feature. You may need to press the home button once in order to process these steps. If you wish to disable VoiceOver, see the link in the article below.
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
If the issue persists, try reaching out to us here.
Cheers,
Jason H. -
Is it possible for me to swap my cloud subscription from premiere pro to photoshop please
Hi, I started my subscribtion on first of Nov .. I am a semi pro photographer wanted to try premiere pro.. and later after 1 month of trial ... wanted to subscribe to the photoshop.
i tried to cancel my trial period on the 30th of nov .. but i think it was a weekend .. so i couldnt get to the customer service to cancel it ... and there was no phone number
behind the customer contact link on that page .. So now I am stuck with the premiere pro .. and If I cancel this .. I may have to pay around 90£ .. Is it possible for me to swap my subscription to
Photoshop .. or else i will have to cancel this account and start again .. thats a bit of money loss.
please help
thank you
God blessThis user to user forum is to help people USE the product, not buy any product
You will have to contact Adobe, not other users
Adobe contact information - http://helpx.adobe.com/contact.html
Adobe Knowledgebase http://www.adobe.com/support/
Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
My husband changed the Apple ID on our computer. For some reason, iCloud has the old Apple ID and it won't let me change it. I've been locked out of my iPad twice and had to restore it because of iCloud. How do I change the Apple ID (not the password)?
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
Is it possible for Applescript to know what link is selected in the Indesign Links Palette?
Hi there,
I've written some ApplesScripts for Indesign that act on all links, missing links and/or selected links, but what if I wanted to perform an action on a link that is only selected in the links palette?
Is it possible for AppleScript to know which link is selected in the Indesign links palette?
Regards,
DavidHi czigrand,
Thanks for visiting Apple Support Communities.
Currently, you can gift dollar amounts or individual items (EG. songs) on the iTunes Store. See this article for more information:
In the iTunes Store, you can gift a dollar amount or specific music, movies, TV shows, or apps from your iPhone, iPod touch, iPad, Mac, or PC. Follow these steps to send a gift from the iTunes Store.
iTunes: Sending iTunes Gifts
http://support.apple.com/kb/HT2736
Best Regards,
Jeremy -
I need MS office for Chinese online banking.The Apple website says the Air can use the latest MS Office if it has a 32bit processor, but the tech specs dont say which Airs have a 32bit processor. Where can I find out?
john howkins wrote:
Thanks, but the website says I need a 32 bit processor so presumably a 64 bit processor is no good? Or can a 64 bit automatically do everything a 32 bit one can do?
Where is the link that says you need a 32 bit processor? On my MBA, in the past I've ran both Office for Mac and Windows 7 (MS Office) via Parallels (Bootcamp does the same thing). I chose installing Windows 7 in the 32 bit mode ONLY because I have a couple of other legacy Windows programs that only run in 32 bit mode. -
When i turn on my macbook a box appears telling me i need to restart my computer (in different languages) and in order to do so i have to press on the off button for a lil while. Even after doing this the same box appears and it never restarts correctly. This box appears every single time. I rarely turn my computer off. I just place it on sleep mode and restarts it only when i get prompted to. I brought it to genius and they couldnt figure out what the problem is so i was told it needed to be shipped to get fixed. I didnt have anything backed up. All i want saved are the pictures because i went to 2 events where i was the assigned photographer and i didnt get to save it to an external memory. Genius said that when shipped i cant give instructions like make sure to save the pictures and if they are unable to, call me if they should go on with the process. I was wishful thinking that to fix the problem they might not even have to touch the pictures memory part. I brought my MBP back home hoping it will miraculously starts and id be able to back it up but now all it does when i turn it on is the screen remains gray with the apple symbol and the circle timer below. The screen stays this way even if i leave it on for hours. Please help me fix this!!! cant i really specify to the technicians at apple to please make sure not to erase the pictures? Is there no other way to turn on my mac? I only need it to work ones.
There is no limit to the number of times you can re-install Office on the same computer.
You can activate by telephone:
The last paragraph is the relevant bit -
It's so annoying!! I have created a new Apple ID but after I click verify it just goes back to the previous page!!! It''s really frustrating I have tried for more than 4H, and the problem is not about the apple ID. I can download apps with the apple ID, which means IMessage is the problem! I restarted my iPad, I logged in and out of the apple ID in the store, AND YET IT STILL WON'T WORK, PLEASE HELP!
Hi Vmanfromusa!
It sounds like you are having an issue with activating your iMessage app on your iPad. An article outlining some troubleshooting steps for this issue can be found here:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I have an IPad mini and I changed the Apple ID and the password almost one year ago and, for a while, a message asking me to sign in to ICloud pops- up constantly. My ICloud account is registered with an old email address and password. I do not remember the password to my ICloud account, and ID address that my ICloud account is registered under is an old email adress which is deleted right now (the old mail account is deleted). I don’t have a rescue email adress and I don’t know the answers to the security questions, so I have no way of changing the ICloud password. A message asking me to sign in to ICloud pops up constantly, but I always just hit cancel. However, now I am unable to access Find My IPad. How do I get my ICloud account changed and registered to be under my current Apple ID (email) and password? It is possible to set the device as New Ipad?
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I bough a Mac Pro 2010 second hand and deleted all the files without backing up now is asking me for the Apple ID of the person who installed maverick,any ideas
If the Mac's firmware was updated, you can try this Internet Recovery:
Hold down Command + Option + R during restart or bootup; hold until you see a spinning globe (takes up to 10 minutes). Once in the Utilities window, use Disk utility to wipe the drive, then return to the window and choose to reinstall OS X. If that works, the OS will be installed without being tied to an Apple ID.
FWIW, if the firmware was updated, you will not be able to use the Snow leopard disk to install - I just did several tests and it does not work. You can, however, possibly install the SL onto an external drive and then clone it to the internal or (if you have a clone), boot from that and clone it back - I just tested that as well.
If the firmware was not updated, then you can use the SL install disk. -
Which is better,the Apple TimeCapsule or the WD MyCloud for backing up pixs and datas?
I am not too sure which is better for backing up my pixs that i have saved and dont want to lose them,am thinking which would be best for me to purchase?the apple timecapsule or the wd mycloud,i heard great things about both but not sure from someone who got experience,so could u help me out and tell me which is better and why?
thanks in advance...Backup is backup. Doesn't matter how you do it, but that you do it.
Given the choice you posited I would choose the Time Capsule if you want to use Time Machine. If you wish to use third-party backup software then you can only use the WD. It comes with its own proprietary backup software. Or you can go another direction and avoid cloud/network backup which is very slow.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
3. Time Machine requires a backup drive that is at least double the
capacity of the drive(s) it backs up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Although you can buy a complete external drive system, you can also put one together if you are so inclined. It's relatively easy and only requires a Phillips head screwdriver (typically.) You can purchase hard drives separately. This gives you an opportunity to shop for the best prices on a hard drive of your choice. Reliable brands include Seagate, Hitachi, Western Digital, Toshiba, and Fujitsu. You can find reviews and benchmarks on many drives at Storage Review.
Enclosures for FireWire and USB are readily available. You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports. I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.) You can find enclosures at places such as;
1. Cool Drives
2. OWC
3. WiebeTech
4. Firewire Direct
5. California Drives
6. NewEgg
All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover. Usually the only tool required is a small or medium Phillips screwdriver. -
I entered the code for an app. Put my apple id after the code. Dialogue box said downloading, but no app to be found on my iPad 3. Pls help. Thx
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Unfortunately she has been misdirecting folks with that update bug link for far too long.
Candidly, when you see the Apple ID for a stranger appear in the Mac App Store (MAS) on your Mac regarding an update for an app that you haven't bought, it is a notice that you have a pirated app that you got from an outside source. Some trial version or a "free" version is actually a MAS version that someone has cracked and is distributing.
Finding a pirated app
All MAS apps have a MAS receipt in their app bundle. Check any app acquired from the MAS. Right click on the app's icon in your Apps folder and choose Show package contents. In the Contents folder is a _MASReceipt folder and in that folder is the coded MAS receipt. It has the Apple ID of the MAS account that bought/acquired the app from the MAS. It is that receipt that the MAS uses to alert you that an app has an update. There would not be a notice of an update with someone else's Apple ID showing in the MAS on your Mac, if there was not an app with a receipt from this person's account somewhere on your Mac.
Download the free app FindAnyFile (FAF);
http://apps.tempel.org/FindAnyFile/
This app is easier to use and seems to be more powerful than Spotlight. Open FAF and in the box type _MASReceipt and press Find. It should come up with a list of every app on the Mac with a MAS receipt. Compare the apps with receipts in FAF's list with your purchased apps list in the Mac App Store. The odd app out should be the pirated app. -
Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.
Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
Michael -
Hi guys, finally I made it to the apple family by buying an Air from a guy I knew... But I cannot change the ID in the apple store for updates... I managed to change it in Itunes, but when I want to download the updates it would tell me that I should log in with the other account...
Please advise...
Thank you!!!The OS and the preinstalled iLife apps are permanently assigned to the Apple ID of the original owner. You need to ask the original owner to call Apple Care and request that the Mac be released from his Apple ID.
The only secure way to use a second hand Mac is to erase the HDD and install a fresh version of OS X.
The only version of OS X that the original owner can pass to you is the version of OS X that came preinstalled on the Mac. The original owner cannot legally pass to you any apps that he bought in the MAS. -
My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please? do i have a dead iphone on my hands? isit worth me going into the apple store and seeing what they can do or isit pointless? please help!!!
Try to backup and restore you device in itunes...restoring the device is like removing the iOS software off the device and re-add in a newer software, after you have restore you device, MAKE SURE YOU SET UP YOUR DEVICE LIKE A NEW DEVICE, DONT NOT RESTORE FROM BACKUP!!... give the device a chance to use the newer software and see if the issue still persisting, if the issue still on going then its would be a hardware issue.
Call Apple Care and see if your device is still under warranty to get it replace
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