Is it possible send a support message to service desk by e-mail?

Hello All,
Im working with service desk in solution manager. I would know, if is possible send a support message to service desk by e-mail. Thank in advance.
Giovanni

This is an interesting question.
It is technically possible to receive mails through a SAP system (we used SAPOffice as primary mail tool for years before M$ came into place). The question is: can you configure sapconnect to trigger some sort of activity once a mail for a specific account is reached?
Programatically this is certainly possible but I think using the standard it isn't.
Markus

Similar Messages

Sending email causes Message Viewer window to close in Mail Version 4.5 (1084)

Sometime after running the software updater, the Mail Application Version 4.5 (1084) has started to behave differently. Each time I send an email, the email sent closes and then the "Message Viewer" window closes as well. I am still in the Mail application. The menu bar still has the Mail app. headings but I must enter "Window" and select "Message Viewer" to reopen the Message Viewer. Mac OS 10.6.8 on a Powerbook 15" (2.66 Ghz, 4GB 1067 DDR3) Build 10k540.
Is there an option that was selected after the update that causes the Message Viewer to close after Sending an email or do I have an unstable Mail application?

Try downloading these: Even if you already have this should not cause any issues.
http://support.apple.com/kb/DL1399
http://support.apple.com/kb/DL1678

Unable to find the sended message from create support message in solman.

Hello everybody,
I had installed the Solution manager and IDES server.
I have configure the Maintenance Optimizer, Now I am able to send the
support message from the IDES.
But Now where to find or serach the message in solution manager ?
or need to be configure service desk?
Please suggest me step by step configuration to check the sended message.
Thanks

hi
>
ganesh borase wrote:
> I have configure the Maintenance Optimizer, Now I am able to send the
> support message from the IDES.
> Thanks
sorry nt clear from your above statement, you configured maintenance optimzer for download supprot packages. do you want to configure support messages functiionality?
Can you please clarify your requirement?
Thanks,
Jansi

How to send support message in solution manager?

Dear All:
I need a guilde or document can show me how to configure the service desk in solution manager ...like how to set up a support team and how to send the sopport mesage to SAP and role setting
thanks
Regards
Jack Lee

Dear Expert:
I tried to finished these document below:
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
but I found out that there were something different with my solution manager,
my solution manager is version 7.
is there any other documents can clearly guide me how to set up the service desk service on solution manager 7?
actually i'm not get the whole picture of the concept.
and i still can't send out the message to SAP~@@
Regards
Jack Lee

Send Support message to SAP from solman

Hi
Where can we find the document to connect solution manager to sap market place ,so that we can send the support messages to Sap from Solution manager directly with out logging into Service market place.
Thanks
Nanda

Hi Kishore,
Hope below URL Helps.
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
Cheers
Deeepanshu

How to Create Support Message with no SolMan User

Hi all,
I would like to test if it is possible to create a support message from ECC system, if the same user do not have a SolMan user.
Now, in few other threads, like
Creation of support message in SolMan without having user id in SolMan
Re: Do End User Require Login in Solman to raise Support Messages !!
show to the user there support message list
e.t.c.
it is clearly stated: it is possible.
I have done the next steps:
In ECC:
- created a test user
- assighned him a "sap_all" profile (and "Z_SAP_SV_FDB_NOTIF_BC_CREATE" role) + user comparasion
- assighned him a "Z_SAP_S_RFCACL" role + user comparasion
In Solman:
- No user created
- In TX DNO_CUST04 the Field Name "NO_USER_CHECK" is maintained with the value "X".
- In tx BP business partner is created as a general BP, with valid external SYS ID no (other users with both ECC and SM user are OK), and changed to "employee" with ECC username defined.
Now, the problem is when I try to create a support message as a test user in ECC, I get an error:
"Error in Local Message System: No authorization to logon as trusted system (Trust Message was Not Created"
All I could find is the tread:
solution maanger issue
and this one is basicly different:
the mentioned user has both ECC and SM user.
And one of the answers was the user must have S_RFCACL roles in BOTH ECC ans SM systems...
In ST22 (in solman) I get error description:
" An RFC call (Remote Function Call) was sent with the invalid user ID
"TEST_T01230 "
. Or the calling system is not registered as trusted system in the
target system."
Now, the calling system IS regged as a trusted sys (as I mantioned - other users with both ECC and SM users can send supp. msgs)
So - the only answer is "invalid user ID".
The short message is
" No authorization to logon as trusted system (Trusted RC=0)"
and the trusted return codes ( 0 ) have the following meaning: Invalid logon data (user ID and client) for the trusting system.
So. how can I perform trusted Logon with no user in SM?
Thank you in advance,
cheers
Nenad

Hi again,
thank you for your help.
At first I thought you meant *_back dest. directly in SM, and now I see you ment to use SMSY to go to ECC sys, and maintain the RFC conns on ECC diredtly from SMSY, "clean-up RFC Destinations". Yes, can do
So:
The problem is solved.
I deleted the *_back user from ECC to SM, and re-generated the connection with default system pre-defined user SMB_T01. (it is interesting that SU01 reports - user SMB_T01 does not exist)
I even deleted a SRFCACL role from the test user in ECC, and the user was still able to create the support message (certanly he was, as he uses a *:back rfc with SMB_T01to log on to SM)
So, resume:
To be able to create / send a support message from another system, with no user in SolMan, it is needed:
- a user in other system with roles needed for everyday work, + "Z_SAP_SV_FDB_NOTIF_BC_CREATE" role;
- a not trusted SM_<SID>CLNT<CLNT_NB>_BACK rfc connection from satelite system to SolMan, with defined logon user (with apropriate authorisations) - generated by the system.
- the BCOS_CUST table in ECC system should be onfigured like: OSS_MSG W SM_<SID>CLNT<CLNT_NB>_BACK CUST 620 1.0
- a Business Partner for user in SM with identification number for system from where the massege will be sent from. (the user can send the note with out this condition, but the "created by" field in message will be empty in that case)
Once again thank you,
cheers,
Nenad
Case closed.
Edited by: Nenad nikolic on Mar 23, 2010 10:54 AM
Edited by: Nenad nikolic on Mar 23, 2010 10:57 AM

Error while creating a support message in satellite system

Hi,
I am facing an error while sending a support message to solman form the satellite system
(( Error Description : Error in Local Message System: Error when opening
an RFC connection Message was Not Created ))
1) I gone through various threads and set the required authorizations like
SAP_SUPPDESK_CREATE and
SAP_SV_FDB_NOTIF_BC_ADMIN ,
SAP_SUPPDESK_ADMIN
for the user in the solman .
2) I checked the RFC connection and it is working fine.
Anyone pls help me to resolve this issue

hi rohit,
thanks for u r immmediate response
do i have to assign the roles to the user in the satellite system or the solman.
some roles in those 4 roles are not in the satellite system.
thanks
Rahul

Error 513 while creating a support message (related to roles/profiles)

Hello everyone,
my user is getting the generous error 513 while sending a support message either on the SAP GUI or Workcenter. I am trying to implement a profile for a key user, who can display, reply and create simple messages without putting in technical data.
I gave him the following roles:
SAP_SMWORK_INCIDENT_MAN
SAP_SUPPCF_CREATE
SAP_SUPPCF_ADMIN
SAP_SUPPDESK_DISPLAY
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_CREATE
and a generous role with the missing parts:
ZSAP_SMWC
When I tried sending a message with the GUI I used SU53 to find out which rights are missing and added them to ZSAP_SMWC. Now I got all of them and the SU53 replies that there are no more missing rights.
Thing is: When I add the profile SAPALL to my user, it works just fine. This is leading me to a problem i can't solve._
I also have to say that I accidently deleted some flags inside of sap_suppcf_create without copying it. Is there a way to restore SAP standard settings?
Thanks in advance,
Hendrik

I just seen the following SAP Knowledge Base Article related to ST 400 SP24:
[1522809 - Solution Manager: Because of error 513, no message was created in Support Desk System|www.service.sap.com/sap/support/notes/1522809 ]
Regards, Ruediger

ERROR when Trying to Create Support Message in Satillite system

Hi,
I have configured Service Desk in solution manager, when i try to send a Support Message(Help ->Create Support Message) from satillite system to Solution Manager i got this ERROR msg. "Error in local message system; message 000000000001 not complete".
Help me to sort out this.....

Hey ...I had a same problem last week...
I'm unable copy the Weblog / upload the document ...Any way follow below steps.
1)Go To Transaction Code SPPFCADM in Solution manager
select DNO_NOTIF and click on 'Define action profile and actions
Select action profile 'SLFN0001_STANDARD_DNO'
2)choose action definition 'SLFN0001_STANDARD_DNO_CRM' and click on
the processing types
3)delete the container expression ITEM_PRODUCT_ID
Refer SAP Note 1011376
Hope this helps you.
Praveen,

Configuration in Solman and Satellite system for Support message creation ?

Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers

Set the sender name of message

Hi all,
I have given my company mail address as the sender as following.
message.setFrom("[email protected]");
In yahoo mail and gmail, it displays "[email protected]" as the sender of the message. I want to display the name of sender rather than email address. Is there anyway to do this programatically?
Thanks and regards

i also has same request, it try this but it has some problem. Can anybody explain to me?
public static void main(String args[]) throws IOException, SQLException, MessagingException
        String host = "mail.company.com";
     String from = "[email protected]";
     String to = "[email protected]";
     // Get system properties
     Properties props = System.getProperties();
     // Setup mail server
     props.put("mail.smtp.host", host);
     // Get session
     Session session = Session.getDefaultInstance(props, null);
     // Define message
     MimeMessage message = new MimeMessage(session);
     message.setFrom("haha<[email protected]>");
     message.addRecipient(Message.RecipientType.TO, new InternetAddress(to));
     message.setSubject("Human Resource Department");
     message.setText("Welcome to JavaMail");
     // Send message
     Transport.send(message);
   }Error message:
sendMail.java.28: cannot find symbol
symbol: method setFrom(java.lang.String)
location: class javax.mail.internet.MimeMessage
message.setFrom("haha<[email protected]>");
^

Send mail from service desk.

Hello,
I need some advise on sending emails from within the service desk using the Email to Message Creator (Mail) feature. This doesn't seem to be working at the moment for our v4.0 Solman installation.
I have already configured SAPconnect and the SMTP gateway has been setup to allow outbound email from Solman to a mail server - I have tested this using the business workplace by sending an email to my email account and that works.
I have been review numerous notes do I need to install the WP-PI for our installation BASIS 7.00. ITS has already been configured.
Thanks and Regards,
H

Dear Hardeep,
The issue that you have raised is very curious. However it does not
relate directly to Solution Manager. In principle it is possible to
send an email to an external receipient from SAP System with an link to
an Business object.
Please find the following SAP Note(s) for your review:
(1) 880203 SAPconnect: sending business objects
(2) 196171 Required table entries f. workplace server system
Note 880203 is directly related to note 530932 but offers a much better
solution, if your system configuration doesn't include and ITS server.
In general: when an object link is send to an external address,
the object is converted to an URL which allows direct access to
the object/SAP system.
To generate the URL you will need to perform some customizing as has
been described in note 530932, e.g. the name of the web server, etc.
You will alos have to perform additional table customizing as per note
196171:
In addition to the names for the component systems, the workplace server
system must also have an own entry in table TBDLS that corresponds to
the entry of the respective client in table T000.
Quote //
If this data is not maintained, note 880203 offers the solution that
the message is send as normal text or html without link. So, the
recipient is still informed about the issue and can logon to the
SAP system on his prefered way, open the object and do the required
task.
So, please apply the correction from note 880203. In t-cd SCOT you can
choose on your mail server node, if the object message should be send
as text or as html. If the URL is generated within the document depends
on the customizing you did in the workplace/Url tables mentioned in
notes 530932 and 196171
UnQuote //
I hope that the above information is to your satisfaction.
Regards
Amit

When i send a text message with my new iphone 5 to my wife who is now using my old Iphone 4 we both receive the message. How is this possible? Also she receives all text messages sent to me

when i send a text message with my new iphone 5 to my wife who is now using my old Iphone 4 we both receive the message. How is this possible? Also she receives all text messages sent to me. She obviously has a different phone number and a different provider

See here to create a new apple ID
http://support.apple.com/kb/HE37
good luck

Is it possible to send a text message using the UDP protocol?

Support doc
http://www.adobe.com/support/director/multiuser/using_udp/using_udp02.html
says to use the following format with connectToNetServer:
errCode =
gMultiuserInstance.connectToNetServer([#remoteAddress:
"chatServer.myCompany.com", #logonInfo: [#userID: "Bob",
#password:
"MySecret", #movieID: "Tech Chat"], #mode: #smus,
#localUDPPort: 1627,
#localAddress: "123.45.67.89", #remoteTCPPort: 1626])
But if I change the mode to #text, it still sends out
messages as smus.
In fact, if I leave out the UDP parameters altogether but
still use the
list parameters for connectToNetServer, it still always sends
as smus.
Sends as smus:
errCode =
gMultiuserInstance.connectToNetServer([#remoteAddress:
"chatServer.myCompany.com", #logonInfo: [#userID: "Bob",
#password:
"MySecret", #movieID: "Tech Chat"], #mode: #text,
#localUDPPort: 1627,
#localAddress: "123.45.67.89", #remoteTCPPort: 1626])
Sends as smus:
errCode =
gMultiuserInstance.connectToNetServer([#remoteAddress:
"chatServer.myCompany.com", #logonInfo: [#userID: "Bob",
#password:
"MySecret", #movieID: "Tech Chat"], #mode: #text])
Only the string parameter method can be made to send text
messages.
Sends as text:
errCode = gMultiuserInstance.connectToNetServer("Bob",
"MySecret",
"chatServer.myCompany.com", 1626, "Tech Chat", 1)
Am I missing something? Is this a known issue? Anyone have a
work around?
-Jeremy

Drat!
Thanks for the answer though.
alchemist wrote:
> The multiuserXtra supports either tcp text or tcp smus
connections.
> The ability to send udp messages was an expansion to the
original mus
> protocol/xtra and is valid only for muXtra instances
already connected in
> smus mode.
> So, if you are asking if you can create a udp instance
and use it at will
> (exchange udp messages with some remote udp socket),
then the answer is no.
>
>
> "Jeremy Aker" <[email protected]> wrote in message
> news:[email protected]...
>> I'm really sorry that I wasn't clear enough. I'll
repeat the questions
>> more concisely.
>> Is it possible to send a text message using the UDP
protocol? If so, how?
>> Is the bug I described in my original message (see
below) really a bug or
>> am I doing something wrong?
>> If it's a bug, does anyone have a work around?
>>
>> alchemist wrote:
>>> And the question is?
>>>
>>> "Jeremy Aker" <[email protected]> wrote in
message
>>> news:[email protected]...
>>>> Support doc
>>>>
http://www.adobe.com/support/director/multiuser/using_udp/using_udp02.html
>>>> says to use the following format with
connectToNetServer:
>>>> errCode =
gMultiuserInstance.connectToNetServer([#remoteAddress:
>>>> "chatServer.myCompany.com", #logonInfo:
[#userID: "Bob", #password:
>>>> "MySecret", #movieID: "Tech Chat"], #mode:
#smus, #localUDPPort: 1627,
>>>> #localAddress: "123.45.67.89",
#remoteTCPPort: 1626])
>>>>
>>>> But if I change the mode to #text, it still
sends out messages as smus.
>>>> In fact, if I leave out the UDP parameters
altogether but still use the
>>>> list parameters for connectToNetServer, it
still always sends as smus.
>>>>
>>>> Sends as smus:
>>>> errCode =
gMultiuserInstance.connectToNetServer([#remoteAddress:
>>>> "chatServer.myCompany.com", #logonInfo:
[#userID: "Bob", #password:
>>>> "MySecret", #movieID: "Tech Chat"], #mode:
#text, #localUDPPort: 1627,
>>>> #localAddress: "123.45.67.89",
#remoteTCPPort: 1626])
>>>>
>>>> Sends as smus:
>>>> errCode =
gMultiuserInstance.connectToNetServer([#remoteAddress:
>>>> "chatServer.myCompany.com", #logonInfo:
[#userID: "Bob", #password:
>>>> "MySecret", #movieID: "Tech Chat"], #mode:
#text])
>>>>
>>>> Only the string parameter method can be made
to send text messages.
>>>> Sends as text:
>>>> errCode =
gMultiuserInstance.connectToNetServer("Bob", "MySecret",
>>>> "chatServer.myCompany.com", 1626, "Tech
Chat", 1)
>>>>
>>>> Am I missing something? Is this a known
issue? Anyone have a work
>>>> around?
>>>>
>>>> -Jeremy
>

Is it possible to use Siri to send text messages to groups? I want to be able to say to Siri "Send a text message to the people in 'group 4' category." I then dictate the text message, confirm, and out it goes. Groups of 100 to 250 contacts.

Is it possible to use Siri to send text messages to groups (categories, distribution lists)? I want to be able to say to Siri "Send a text message to the people in 'group 4' category." I then dictate the text message, confirm, and out it goes. Groups of 100 to 250 contacts. What app(s), if any, would I need? Is this in anyway dependent on my carrier?
Thanks in advance for your help.

Hmmm, that's strange - just checked again and it is 1066288.
Note 1066288 - ESS LEA:Workitem XXXX cannot be executed in status COMPLETED
Perhaps you can't see it because it is a "Pilot Release"?
Release Status: Pilot Release
Released on: 26.02.2008 04:54:32
Priority: Correction with high priority
Category: Program error
Primary Component: PT-RC-UI-XS Self Services Web Dynpro

Is it possible send a support message to service desk by e-mail?

Similar Messages

Maybe you are looking for