Is it possible to block an iPhone with the help of the support?

Hi there,
I was robbed last night. So they got my iPhone. I am in Ireland right now but the phone still runs through Vodafone Germany where I have a contract with.
I called them and asked them to block my phone through the IMEI. So now it is not possible to call through Vodafone networks if I can believe this.
I called the Apple support before that and they couldn't help me. But I have heard that it is possible that Apple blocks your phone so you are not able to use the phone any more. Unfortunately, I haven't used iCloud or iPhone search....

If you had a passcode on your phone, it will have to be forced into recovery mode & restored to remove the passcode. This will erase all data on the phone. If running iOS 7.0 or higher, the phone cannot be re-activated unless your Apple ID/Password is known. The phone will be nothing but a useless paperweight.

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