Is It Possible To Change My Pre-order

Seems as thought the customer service lines are down and I need to find out how I can go about changing my pre-order. I pre-ordered the Samsung Galaxy S3 a few days before June 28th so that I could keep my unlimited data plan. When researching the phone I could not find anywhere that said it DEFINITELY had internal storage AND expandable memory via micro SD cards. So I ordered the 16GB version thinking it was a 16GB card and that I could swap in a larger card later. Now I find out that it is both internal memory AND expandable. Had I known this I would have ordered the 32GB version.
Now that I have the pre-order already placed for the 16GB, how can I go about getting the 32GB?
I saw someone post about how they tried changing the color of the phone the day after the old plans expired (June 29th) and that they cancelled their order, thus canceling their contract, and losing the unlimited. I don't want that to happen obviously but since I can't call in, and ordered this phone online, what are my options besides going to a storefront?
Does anyone think this will be possible for me to do? Or should I just stick with it and try returning it for a 32GB within the 14 day return policy?
I have a strong feeling I won't be able to switch the phones on my pre-order...

Update: Talked to a local Verizon Rep. and they said I should wait for it to be shipped to me, call customer service, tell them I want to exchange it for the 32GB version, and they will ship it to me in a few days. I cannot open the box of the 16GB version or activate it obviously.
I thought this phone was going to be sold out, unavailable, hence the pre-orders. Do you guys think I should just do what she said? I wouldn't want to get stuck in that 14-day return policy. But I wonder if that 14-day return policy applies to my phone the day I get it or when it is activated. With my luck I would try to exchange it when its shipped, then there would be no 32GB phones available until after the 14 days.

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