Is it possible to change the in process status.

Hi,
    I am using SAP CRM 6.0 IC webclient.
Is it possible to change the Agents inbox item status from u201CIn processu201D to u201COpenu201D.
If yes how?
Regards,
Biplab Mandal

Hi Biplab Mandal ,
Is the user you are logon the one that have the owner of the item in process?
If you arent the onwer i think you can't change the status. Neitherless you can manipulate the buttons on the method:
CL_ICCMP_IN_INBOXITEMS-CHECK_SELECTION
try force lt_buttons-reject_dis to c_false for the button to show for your case.
hope this help.
Best regards,
Nuno Lopes

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