Is it possible to choose which telegraph pole serv...

Previously a BT Infinity customer, but having moved to the next road i was told Infinity is not availible, however I noticed the one of the other flats in the building has BT Infinity. When i traced the feed into the property I noticed it was originating from another telegraph pole to the one that supplies mine. When placing the order for a home move I mentioed the above and asked to be connected to the other telegraph pole, to which the reply was no as you are already connected to the other non-infinity enabled pole. I even offered to pay the new line install cost just to have access to infinity but again BT said that it was not possible. When BT Openreach attended to connect up the existing line they said there was plenty of spare capacity on the Infinity enabled cabinet/pole and to supply my property from this pole would pose no problem. So surely rather than BT loose the extra revenue by downgrading me, surely the answer would be to move me to the other cabinet/pole? but it seems that option is not possible due to the fact BT are unable to request a specific cabinet/pole connection with Openreach. I then raised this a complaint to which I was given the same answer and that I just had to wait until my cablinet was upgraded. Surely such a simple task of running a new line from a spare circuit in the Infinity enabled cabinet to my property wouldnt be a problem for BT? but on this occasion common sense has been overwritten with the 'computer says no' software. Any one else has the a similar issue? and maybe a solution? many thanks

if you have a phone connection the openreach do not move lines.  ordering a new line will just get a new line fron the same pole.  
it would get chaotic if everyone could choose which pole they wanted for their conenction.  this has been asked on the forum before
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