Is it possible to enable the Web Services for eprint on the CP1025nw

I am using the HP Laserjet CP1025nw
It is connected to a wired network with a fixed IP address.
I am using Windows 7 64bit
When I click enable to complete the Web Services setup - it fails telling me to check the internet connection.
The internet is working fine and all other aspects of the printer are working so how do I complete this setup??
Any suggestions please?
Thanks John
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Hi John,
I suggest starting over and following the instructions.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Kindly assist, I have tried updating firmware, but still my web services wont enable.
Rgs
G
This question was solved.
View Solution.

Hi GayleneC,
Thank you for the update and additional information. I truly appreciate it.
You indicated that you tried to update the firmware, I’m wondering since the printer isn’t connecting to web services that it might not have connected to check for firmware updates. I’ve included two links, one is for the Windows version of the HP LaserJet Pro Series Firmware Update Utility the other is for the Mac version of the HP LaserJet Pro Series Firmware Update Utility. Please choose the one for your operating system and let’s try and update the firmware without using the front panel of the printer.
After running the firmware update utility, please disable the IPv6 wireless through the embedded web server. Please follow the steps below:
To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser. When it opens it should look like the screen shot below.
Please click on the ‘Network’ tab as highlighted in the screen shot above.
Please click on ‘Advanced’ in the left hand side menu as shown above. Please uncheck IPv6 and click on ‘Apply’.
Please click on the ‘HP Web Services’ tab.
Please click on the ‘Enable’ button. The Web Services information sheet should print.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

P1102w cannot enable "HP WEB SERVICES" for sprintConnection error" check

I have a new printer which works fine for wifi printing but I'd like to use web printing which I beleive is called eprint.
I printed the configuration page and my firmware is 20120814
I cannot see were my printers email address is.
I navigated to the printers url and clicked on the tab "hp web services" and clicked on the green button enable but I keep getting the following error message.
"connection error: check internet connection"
From the router I can see that both the laptop and printer are on the same network 192.168.0.??
Can you please advise I suspect I have a fault on the printer but cannot be certain what can I do, I have updated the software on my mac which is running mavericks 10.9.2 , I've even hit the update software and there is no further updates available whch should mean I have the latest software and firmware for the printer.
Please advise how I may overcome the error when there clearly is no network issue as I can get to the printer to print and go to its web pages without any issues at all?

Hi paz_egap,
Thank you for the thorough response, I appreciate it.
Since you have set a static ip with manual DNS servers and you are still cannot enabled the web services is the firmware up-to-date on the printer. Please follow the steps in Getting the Firmware and Product Updates. Once the firmware is current and the printer still has its manual ip address and manual DNS servers you should be okay to enabled the web services on the printer.
If you are still having an issue after completing the above please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How to enable Web services for CP 1525nw

Hi,
I am unable to use ePrint for LaserJet CP 1525nw. Printer connected over WiFi. Tried to Enable Web services and saw the message "Connection error Check connection". Firmware is up-to-date. Use the printer in different applications on PC, iPad and iPhone. Everything is working well not ePrint. HP diagnostics did not describe any problems.

Hello Prophet097,
Setting manual network information may help the enabling of Web Services for ePrint on your printer.
To do so:
On the printer's control panel, press "OK" two times to access the reports menu.
Press the right arrow to select "Network Summary" and press "OK" to print the report.
Open an internet browser on a computer within the same network as the printer.
In the address bar, type the printer's "IPv4 Address" and press "Enter", this should take you to a page about your printer.
Click on the "Network" tab at the top of the page.
Click on "IPv4 Configuration" on the left-hand side.
Click the bubble to the left of "Manual" to allow you to input manual settings.
Input the same information from the "Network Summary" into the fields for "IP Address", "Subnet Mask", and "Default Gateway".
Note- None of those fields should be "0.0.0.0"0 or "169.254.xx.xx". If they are, there maybe network issues with the printer.
In the "Preferred DNS Server" and "Alternate DNS Server", this could vary by the size of your network.
-Preferred DNS Server- If you are on a small network, input the same value as the "Default Gateway".
-Alternate DNS Server- If you are on a small network, input either "0.0.0.0" or "8.8.8.8."
Note- If you are on a domain, you may have specific DNS Server information that needs to be in the fields.
Click "Apply" on the page.
Power the printer off and then on.
Try to enable Web Services again.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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Cannot enable HP Web Services: "Connection error. Check Internet connection."

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I have a problem with LaserJet setup using Wi-Fi network from windows 7 and 8. The problem as far as I understand is due to inaccessible HP Web Services.
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Hi snapry,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when trying to enable the web services for your Laserjet CP1025nw printer.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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