Is it possible to get a refund for a case i bought at the store but its not an apple product?

I bought a kate spade plastic case at the store 2 months ago and even the first day of having it on my iPhone I had multiple issues with it. However, I couldn't return it because I was away at school. I went into the Apple store and asked about the possibility of getting a refund for the case but they said it was a third party product and to contact the manufacturer. I called kate spade and since i wanted a refund and purchased at the apple store there was nothing they could do and to ask the apple store for my money back because thats where I purchased it. Am I ever going to get a refund and what should I do at this point?
Thanks
Sara

http://support.apple.com/kb/HT1933
Regards.

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
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http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
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