Is it possible to re-locate my master socket for i...

I want to get BT infinity in my home but there are no power sockets near my master socket.
My question is: Will it be possible to re-locate my master phone socket to upstairs near where my current router is and where there is power sockets?

Common misconception.
You do not need power sockets next to your master socket.
They will route a new Cat5 cable from the master socket upto 30metres away. Wherever you want your router is were you need power points.
They can convert an existing extension into the master socket but that will all depend on the quality of the extension.
The BT engineer that fits the extensions are VERY helpful and will suggest the best route for your connection.
On the installation date, just ask, and you will usually get.
If I helped, then consider clicking the star to the left

Similar Messages

  • Need help identifying my master socket for broadba...

    Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
    I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo. 
    So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
    Solved!
    Go to Solution.

    Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
    Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
    And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

  • Two lines in use, one master socket that is bypass...

    I work at an organisation that has a subscription for two lines. One line is used for the main phone system of the business and the other is used for two purposes: 1. There is a payphone for guests on it; 2. The business internet connection comes through it (DSL). The internet connection is noticably slower than it should be and often drops out, so I've had a look at the wiring of the phone lines.
    Both lines come into the building from the pole through a single 4-core black drop-cable, as is quite normal I think. This cable comes into the back of an NTE5 master socket. The wire colours are Green, White, Orange and Black. None of these connect to any part of the master socket - neither the main panel, nor the removable front plate. Instead, they are all connected with the little translucent crimp-type things to the wires of the internal "extension" cables. My first quesion is, is this correct? I think it's incorrect, especially as one pair of wires immediately gets split off to 2 extensions, as I'll now describe...
    From the master socket there are two "extension" cables. One goes directly to what I think is a normal extension socket (smaller than an NTE5, but it does have some kind of inductor or capacitor, and it looks modern). This socket's pins 2 and 5 are wired directly from the orange and white wires respectively in the drop wire. To this socket, the ADSL modem is connected and nothing else.
    The other extension cable goes off somewhere else. However, it must be carrying two phone lines - because the payphone must come off it (which shares the line with the modem), as must the main phone system. It is a 6-core round white cable. Its Orange and White/orange wires are connected to White and Orange in the drop cable (i.e. the same pair that goes to the modem extension) and its Green and White/green wires are connected to Green and Black in the drop-cable. I haven't been able to trace this cable yet, but all I know is that it must end up splitting off to the pay phone and the main phone system, because they are separate lines.
    So, is the incoming line not terminated correctly, in that it doesn't connect at all to the master socket and the one pair of wires immediately splits off to two extensions? Could this be causing the internet connection problems?
    Any help would be greatly appreciated - preferably from one of you former BT men ;-) I'm trained in electronics myself, so answer technically if you want.

    Yes, the payphone has a filter.
    Yes I agree that the line the main phone system comes off may not need a master socket for whatever reason (i.e. it may have its own circuitry).
    But as for the broadband line - it splits off to the payphone extension and to the modem extension as soon as it leaves the drop wire, which seems wrong to me. As far as I understand, one of the purposes of the master socket is to be able to detach the front plate in order to isolate the consumer's extensions from BT's line; but with the extensions being hard-wired in, that's imposisble. And with no master socket, I assume that whatever circuitry is normally in a master socket isn't present on the line. Does this matter? Is it just surge protection, or is there some kind of filtering as well? We will of course contact BT about this, but I'd like to know first whether there really is something wrong.

  • Cannot find BT master socket to test broadband

    House is less than 18months old and had all phone sockets installed prior to moving in as first occupants. BT line connected after 2weeks. Engineer did not enter house. Now have problem with broadband and have been told I need to connect the router to the BT master socket for test purposes but cannot find one! All internal sockets are standard phone sockets.
    BT line comes up from ground outside on front wall near door in a BT 'Openreach' box which is a flip-down, secured by a screw. On opening this the BTincoming  connection is sealed, then there is a plug, which if removed disconnects the internal lines. Then there is a connector to which the blue/white/orange leads coming out from through wall from inside the house (white covered cable) are connected. The other side of this wall is underneath the built-in kitchen units and has no master socket anywhere.
    Have been banging my head trying to explain to ISP that I cannot connect to a master socket as cant find one. Should I have one or is the outside box all I get? If so, how do I connect the computer to the (6 pin) socket outside?

    New build properties are now being fitted with a new Network Terminating Equipment box, the XNTE, instead of the previous NTE5 master socket. This is fitted outside the property and BT responsibility ends at the XNTE. This is the box you referred to with the flip-down cover. It contains all the master socket components. The socket in the XNTE is a BT test point and requires a special plug - it is for BT use only.
    In order to eliminate your internal wiring you would need to connect a standard slave socket at the XNTE in place of the white covered cable. Make a note of the way the existing cable is connected. The official connections are pin 2 - Blue, 3 - Brown, 4 - green, 5 - Orange.
    See http://www.openreach.co.uk/orpg/networkinfo/developnetwork/downloads/Builders_Guide_3_1.pdf
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  • Master Socket Re-Location

    Now I know You can pay Open Reach to do this at a cost of about £130 but my question is;
    My master scocket is smack in the middle of my kitchen, you can imagine how annoying this is. I already have my open reach modem mounted on the wall of my kitchen and refuse to keep the Homehub there too.
    If I wish to have my master socket re-located to my office round the side of my house I need to lift a row of blocks from my driveway and pre-lay the cable. However I don’t want to go to all this trouble and expense just for the Open Reach man to turn up and go Ohhh mate you needed blue cable not grey...
    My questions are:
    ·         Is there someone I can contact without going round the houses (excuse the pun) to ask what cable to acquire and whether this is acceptable?
    ·         Shall I use standard phone cable or should I future proof it and lay Cat6?
    Thank You For your time.

    Thank you both for your sound advice and both are good comments.
    I favour the moving of the master socket as if I leave the OR modem where it is I still have to get the CAT5E/6 cable back into the middle of the kitchen.
    I have tried power-line adapters for the last leg but found them unreliable.
    If I move the whole shooting match I can just drill through the back of the phone socket in the study and the new cable can go from the outside junction box by the front door to the study socket. BT can then upgrade this to a filter socket.
    Thanks Lads for your advice, This has inspired me to get off my bum and get it done.

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  • Will the engineer move my master socket while inst...

    I'm planning on hopping onboard with Infinity when my exchange goes live in a few weeks. I live in a new(ish) house, and my master socket is placed in a terrible location half way up the wall in the middle of the hallway. I understand that you need to have the VDSL modem connected to the master socket, but it would be extremely inconvenient to have a modem and router sitting on the floor in the hall. What I would like to know is whether the engineer would wire the master socket through to an extension instead. Possibly an extension upstairs, where my PC and consoles are. My house is wired up with standard good quality CW1308 cabling in the walls, so interference shouldn't really be an issue. I really don't want a 30m extension cable stapled down my walls and around the door frames if there's any way to avoid it.
    Here's the master socket (one on the right that was installed as a second line a few years ago):
    http://i1230.photobucket.com/albums/ee486/WWB01/Photo0131.jpg
    Here's the extension upstairs that I'd like Infinity faceplate installed to:
    http://i1230.photobucket.com/albums/ee486/WWB01/Photo0134.jpg

    By the look of it, your wiring is in good condition and has the necessary multiple cores.
    If it is, the engineer will make the upstairs socket into the Master and the current Master will become an extension. This has been done on quite a few Infinity installations that I have seen and something similar was done to mine. Its an easy option for the engineer so they will normally do it that way rather than opt to run extra wires.
    Have choccie biscuits and tea/coffee on offer for the engineer . . . works miracles!

  • Relocate Master Socket with Infinity Installation

    Hi
    Our BT master socket is located in the porch / hall area with no access to power sockets.
    When I upgrade to Infinity, I'd like the engineer to relocate the master socket to the living room (with access to power sockets, TV etc.). I'd also like the engineer to re-route the external wiring so that the wire enters the house in the living room.
    Seems like a reasonable request to me – but I'm keen not to be charged.
    Any advice is welcome. Many thanks

    An Openreach engineer may reroute your external wiring but I doubt it if it is a contractor. Moving the master socket inside will normally be carried out no problem by an Openreach engineer but again if you get a contractor he will probably not or be reluctant do it.
    Contractors are paid a set fee per install and as a result will not do any more than they have to and want to be in and out as quickly as possible. All you can do is ask at the time or if you want to guarantee that it will be moved, pay for it to be done.

  • New infinity install with a master socket move - w...

    As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
    I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
    Could someone advise please...
    1. Is cat 5e cable the correct cable to use?
    2. Does my plan sound viable? Is it technically correct?
    3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

    Thanks for the reply & welcome Michael.
    Some subsidiary questions then please.
    1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
    2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
    Thanks for you time - and for anyone else's who replies.
    I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

  • BT Infinity 2 and Master Socket.

    Hello all. We ordered our BT infinity 2 and telephone line and they said the engineer will be coming on the 13th to set things up. After looking through the installation of BT infinity I found out that it has to be connected to a master socket. This is my problem.
    My master socket is located right next to my main door and there is an extention socket in my bedroom. Can I have the master socket moved during installation ? Having a bt hub where you keep your shoes looks odd. Will the engineer relocate the master socket or change the extention socket into a a master socket or I shouldn't be expecting anything ?

    Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
    My master socket was in a downstairs room and my study / office is in the room right above it. I explained to the engineer what I wanted / needed. He was a bit hesitant as he said it meant him having to drill through an external wall, No it won't as I already have a hole that talkes an extension from the master to the study, right easy he says he could convert the extension to the master and make the old master socket the extension. Great, cup of tea and a few hob nobs later job done.
    If the engineer can not do what mine did he should fit a 30m extension lead to the master socket and you can plug the hoem hub to this, my understanding is that the extension cable is pinned to skirting or wall they will not lay kit under carpet.
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  • "Master socket or lack of"

    Ok trying to trce the phone lines
    black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
    there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
    is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
    Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
    are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
    Sean

    seanlyon wrote:
    OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white  wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
    As i said in OP no phones connected to the sockets so cant really test the line with a handset.
    whats the best way to configure the set up for best quality
    Hi
    The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
    I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

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