Is it possible to reset a company iPhone when an ex-employee won't disassociate the phone from their Apple ID?

Hi.
I would like to reset the iPhone of an ex-employee. I have the phone (willingly handed back as part of his leaving process) and it has no restrictions or passcode.
However (and crucially!), he is refusing to disassociate the phone from his Apple ID, thus rendering it useless to us.
It is an iPhone 4 on 7.04.
Is there anything I can do? Is there information I could show to Apple or our carrier (and phone provider) which would allow them to reset the phone?
Thank you!

Sadly, the phone has been sitting on someone in HR's desk for the past six months so we're kinda past that now!
I'm assuming he's either moved away from Apple or set up a new Apple ID as there's nothing going on on the phone.
I've asked for corporate handback policy to be updated to ensure this doesn't happen again!

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Is there any kind of Apple Company policy that Apple's iPhone can only be repair or service at the place from where the iPhone have bought?

Hello,
I'm Chintan from India. I have visited UK for study and brought iPhone 5 for me. I used it for about 16 days and now its started showing the problem of coverage. I mean, it shows "NO SERVICE" at the place of carrier name and tower symbol.
My query:
Do Apple have this kind of worthless service provider policy?
I have visited the local authorized service center and they are not accepting my iPhone 5 and telling me that they can not accept it for repair or service because I have brought it from UK. I have checked my iPhone 5 status on the Apple Site and it is showing full cover of Repair and Service, then why the local Apple Authorized Service Center is not accepting my iPhone 5?
Is there any kind of Apple Company policy that Apple's iPhone can only be repair or service at the place from where the iPhone have bought?
Kindly help me out as I'm stuck with the so called APPLE IPHONE 5.
Looking for the POSITIVE, SUPPORTIVE and HELPFUL reply.
Thank You

You should have read the warranty/support terms before you made your purchase. Had you, you would have found that iPhone warranty/support is only valid in the country of original purchase(except for the EU where warranty/support is EU wide). In your case, your warranty/support is only valid in the EU, as you have now found out...after your purchase. And, you are correct, they will not service the phone in India.
Always been this way with the iPhone.

Okay. when i connected my iphone 5 to itunes it replaced all of the data from my old iphone 3gs (contacts, apps, notes, bookmarks,photos, music, everything you can possibly think of) with my new iphone 5's data. I am so frustrated with this. Why?

okay. when i connected my iphone 5 to itunes it replaced all of the data from my old iphone 3gs (contacts, apps, notes, bookmarks,photos, music, everything you can possibly think of) with my new iphone 5's data. I am so frustrated with this. Why? and it did it by itself, i didnt touch anything, or clicked anything. please help me this is urgent! I am a businessman and need my contacts.

You're iPhone was probably set to automatically sync with your iTunes upon plugging it in. Best option is to restore from a backup, either on iCloud or your computer.

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No! Apple is not law enforcement and therefore does not have personal investigating lost or stolen property other than Apple's own.
Even if they had the information data protection laws would prevent them from giving it to you or anybody else including law enforcement.

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What To Do If Your iDevice Is Lost Or Stolen
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

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Try charging the iPhone via a wall socket for at least 30 minutes then try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.

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[Reposting from another, similar thread which I started]
Hey. I "fixed" the issue for myself, although this fix might not be available to you. I have a home laptop and a work desktop both running W7. I was syncing contacts with my work computer because that's where most of my contacts originate, but it isn't essential that I do so. I exported my contact database from my work Outlook to a .pst file, dropped it in Dropbox, came home and loaded the updated contacts, and then synced the phone. It worked fine and I suppose that's how I'll have to do it from now on.
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Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
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Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
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Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
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Bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?

bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?

Take it back where you got and and get your money back.
As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police.

Is it possible to reset a company iPhone when an ex-employee won't disassociate the phone from their Apple ID?

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