Is it possible to upgrade a device when your account is past due?

I'm totally disgusted. Best Buy had The Galaxy 4  for FREE  until ten tonight. after waiting in line at bestbuy for 2 hours to do an upgrade on my eligible device. I was denied because my account was technically past due. I know it is. I have an automatic bank draft set up on my next payday Dec. 9th. When I called  customer service to ask if there was something They could  do for me the Barely English speaking agent said there  was nothing and he suggested I pay my past-due amount and  he would be happy to do that  right now so I could still make the sale.I explained I have arranged the payment and I can't pay it until then.I have been with verizon for nine years I have 5 phones with a monthly bill over 300.00. that's 3,600. a year and 36,000. plus all the phones and Accessories. I'm asking if I can sign another two year contract with you and your telling me that I can't. OR are you telling me That i shouldn't?

mikeebiloxi wrote:
Yeah  I heard that from the last guy. I was asking if you could  do me an almost favor. I would  think that after  $36,00.00 you knew I was good for the $280.00.  the payment is setup for auto draft it's done. even if I didn't have the funds the bank would pay it out of my overdraft.
Being past due on your account is not really a good way to demonstrate that you are "good" for the amount you owe.  Just sayin'.
Pay your bill.  Pay it on time.  Pay all that you owe.  "Problem" solved.
Not sure why you would be owed a "favor".  Or even an "almost favor" (whatever that is.)

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