Is it really true? Genius Bar installed a new hard drive - lost my website
I see from reading these pages that an iWeb site is actually stored in the Applications support folder. Last week, I took my MacBook to a Genius Bar because of hard drive problems. They determined I needed a new hard drive (which surprised me.) I had backed up everything, I thought, but specifically asked that they save my user files (my name:Sites, Pictures, etc.) which I guess they did.
Why oh why didn't the Apple dude know that I wouldn't be able to retrieve my website into iWeb after this??? Is it possible he really didn't know about the Applications support location and this terrible quirk with iWeb?
Sorry for the rant, but geez. I guess I now have to remake my entire website. Yes, I will cut and paste and drop, etc., but still. What a major hassle, which could have and should have been avoided by the Genius.
Any suggestions? Is it possible they still have my old hard drive sitting around somewhere?
Is it possible they still have my old hard drive sitting around somewhere?
Call and ask them. It's doubtful, however.
I guess I now have to remake my entire website
Yep sorry
Why oh why didn't the Apple dude know that I wouldn't be able to retrieve my website
Most likely because they simply did not know. They probably backed up everything else on the user folder like you stated... Music, Movies, Documents, Sites, Pictures etc. but not the user Library folder. Bum deal it's always a good idea to educate yourself beforehand when important files are at stake and avoid the temptation of relying on others' services despite the highly regarded reputation you might have inaccurately perceived. Hopefully the rant is over. Sorry for your loss but if you really want to let Apple know then it is recommended that you send feedback to Apple by visiting this link.
Oh hey and welcome to the forum. Good luck.
Similar Messages
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I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?
Unfortunately, that drive is long gone, probably back to the mfr. Drives are not returned when they are exchanged. You can go by and ask them, but the chances are slim to none.
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How to install a new hard drive in a G4?
I got instructions from the genius bar about buying and installing a new hard drive. I installed it in the front carrier.I must have not connected it correctly as it doesn't show up anywhere on my computer. The main thing I wasn't sure about was connecting the ribbon and power cord. I'm hoping I can avoid another trip to the Apple Store. Diane Cassidy
Hi Diane:
This is probably not the right forum to be asking such a question, but maybe this link will get you started. it may or may not help considering you didn't tell us which G4 you had, but go there until something better comes up!
http://docs.info.apple.com/article.html?artnum=75312
Otherwise, I would direct my questions here if I were you:
Forum: Expanding your Power Mac G4
http://discussions.apple.com/forum.jspa?forumID=586&start=0
Good luck!
Sue -
I backed up my system using 10.6 Snow Leopard's Time Machine to an external hard drive. I did this because I purchased a new internal hard drive to upgrade my 2007 White Macbook from 80GB to 320GB. When I installed the new hard drive, I installed 10.4 (Tiger) and then 10.5 (Leopard) and once Leopard was in I tried to use Time Machine to restore my backup from 10.6 (Snow Leopard) and received a kernal panic screen directly after the bootup.
The screen had code asking for 10.6, so does this mean that the computer is searching for Snow Leopard? If so, how can I do this? Will a bootable drive with Snow Leopard on it be able to solve the issue or will I somehow need to find a way to wipe out this new hard drive?
-SteveBooting From Snow Leopard Installer Disc
1. Insert Snow Leopard Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple logo appears.
5. Wait for installer to finish loading.
Drive Preparation and Installation
1. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. After formatting is complete quit DU and return to the installer. Install Snow Leopard. -
Does it really back up the whole new drive or does it only back up what's been added? It seemed like it was doing the whole thing when I tried it. I stopped it. Don't want to use up all the space on my external. Is there something else I need to do or did I mess up by not doing the migrating thing? thanks!
If you installed a new hard drive, it has nothing on it and yes TimeMachine is going to take forever to restore everything back.
I guess you'll have to erase and start over again now.
Too bad, you should have made bootable clones in addition to TimeMachine, they can restore in a hour or two depending upon content, they are also option key bootable.
TimeMachine has to go through and calculate all the files it needs to bring forward, the files are strewn all over the drive. The read heads are moving all over the platters all the time from fast sectors to slow ones, not matching what's occuring on the internal drive.
With a clone the files are defragmented and optimized, the drive reads one file, moves the heads a tiny bit and reads the next all the while transferring exactly to the internal drive, they are more in step with one another, thus it's much faster restoring from a clone than TM.
Most commonly used backup methods -
Installing a new hard drive on a clamshell
I'm thinking about installing a new hard drive on my clamshell, at least a 40gb. I've researched online and it's a little bit overwhelming seeing all the steps required to take one of these apart and put the new hard drive in. Can anyone out there tell me if it's worth it to put the new one in? Is it something that requires a lot of skill? I basically want to know how hard it is to do this.
Also, I was wondering if there was anywhere I could send it to install the hard drive for me. And if so, how much it might cost. Thanks.
-AaronThe hardware limitation is 128GB to be correct.
The amount of space you can really use when the drive is partioned is about 111GB for a 120GB HD.
If a 160GB hard drive is installed, the Clamshell will only use 128GB, the rest remains unused. If you want to use the full capacity, only a workaround helps.
Place the hard drive in an external enclosure, connect it to a newer G4 Mac and partition it via disc utility. Your partitions can be up to 127.99 GB max. The second partition of a so-called 160GB hard disk (you will never get what you see) would add up to 21 GB.
Then put the drive in your clamshell and install your favorite operating system (Jaguar, Panther or Tiger) The speed tools ATA Hi-Capacity driver for 24.95 $
http://www.speedtools2.com/ATA6.html
is a DMG and the second partion will be accessible in a minute. The drawback: There are some limitations in using OS9 (only Classic mode possible) and harddisc tools.
I have installed a 160GB HD in a Clamshell which i use as a music box, so every GB matters.
You can buy 250GB HDs, but i havn't tried that by now. -
When installing a new hard drive?
I'm considering buying a SDD hard drive for my Macbook Pro. But I'm not sure what to do after inserting the drive, or before for that matter. I know how to physically put it in, but beyond that I'm not sure.
I have Mavericks, and I don't have a disc with Mavericks, but I'm told I can make a boot disc with DiskMaker X. So, that's what I'm planning to do.
I also have a lot on my drive and I don't want to lose it. If I use TimeMachine take copy of the complete hard drive, can I simply just install Mavericks from the boot disc I made and then drag the content from my TimeMachine drive to my new SDD and I have the exact same content on my new SDD which was on my old drive?
I have plugins for Elements, FCPX and Logic Pro I don't want to lose. Do I have to install all these plugins once more after installing a new hard drive.
How about Office? With the version I have, I'm only allowed to register one Office. Will my product key be removed when installing a new HDD so I'm able to register it once more?Neguah wrote:
I also have a lot on my drive and I don't want to lose it. If I use TimeMachine take copy of the complete hard drive, can I simply just install Mavericks from the boot disc I made and then drag the content from my TimeMachine drive to my new SDD and I have the exact same content on my new SDD which was on my old drive?
One does not simply drag content from Time Machine to a new drive. Unlike a cloning utility, Time Machine doesn't store files exactly like they are on the desktop, partly because it tracks multiple versions of each file. While you could restore your system to the SSD from your Time Machine backup, you will need to start up off the OS X boot disc and there will be a utility command on it that will let you Restore from Time Machine. Choose that command and select the new, blank SSD as the target and select your last Time Machine backup date as the source, and run it. It will take a while (possibly a couple hours) for Time Machine to reassemble the last backup from the pile of file versions in Time Machine.
If you wanted to do a straight copy from a backup to the new blank SSD, that is why you will get advice to use a cloning utility instead. If you clone your system to another drive, not only can it be bootable from that disk, you can clone it back to any other drive (like a new one), and it works right away because it really is an exact copy of your files and folders (no waiting to reassemble the system like Time Machine).
Whether you do it with Time Machine or a cloning utility, one way you can never do this is to restore an entire system disk simply by dragging files over. There are too many hidden files, too many files with special permissions and attributes that will not be preserved if you just drag them.
Also, it may not be necessary to have an external enclosure to make a clone. You can also use a drive dock or universal drive cable. But you'll probably want an enclosure anyway, as a place to keep the old drive.
Neguah wrote:
I have plugins for Elements, FCPX and Logic Pro I don't want to lose. Do I have to install all these plugins once more after installing a new hard drive.
How about Office? With the version I have, I'm only allowed to register one Office. Will my product key be removed when installing a new HDD so I'm able to register it once more?
There is no clear answer on the plug-ins. It depends on the mechanism each plugin company uses to register/authorize their plugin. If a company uses hidden files buried in the system to verify a license, that hidden file might not be present in the new system. Or they might invalidate a license if new hardware is detected. You can just bring the plugins to the new system and see, and if they work the don't worry about it, but there is a possibility that at least some may need to be restored.
I have heard of stories that Microsoft Office may be a problem, but maybe they've improved it. When the current version of Office came out apparently some people had trouble getting it authorized on a new machine or disk due to the way activation limits were implemented. There is a possibility that you may have to get on the phone with Microsoft and sort it out. -
Greetings everyone
as the title says, ive had to install a new hard drive and i want to transfer my old itunes library onto the new drive, maintaining all playlists/play counts/ratings etc, album artwork if possible. The old hard drive is installed as a slave drive and is completely acessible, but due to the boot files being corrupted i cannot use it as the main drive and therefore operate my old itunes. Also, my ipod no longer contains my music library as itunes synced without my permission and wiped it.
The only thing i have tried is copying all of my old music files from the old drive by selecting 'add folder to library' and then the old drive, then replacing the new itunes library.itl file with the one from my old itunes. This restores all my playlists and playcounts but when i try to play any of the songs it says that the files could not be found, and i dont fancy locating 8500 music files individually!
Thankyou for taking the time to read my post, any help will be greatly appreciated.Ah, my reply was based on the assumption that you had a default installation of iTunes.
i.e you had all your music in the iTunes media folder inside your iTunes folder.
If your iTunes folder is so small compared to the amount of music you have, you must have a different arrangement.
This complicates you situation considerably.
iTunes can cope with moving around as long as all the music is in the iTunes media folder, not not if it isn't.
Your first step should be to get iTunes working on the old drive. This will involve editing the xml library file so that the drive letter is correct and then rebuilding the library from the xml file.
Then you will need to consolidate your library which moves everything into the iTunes media fodler. After that you will be able to use my first suggestion.
Step 1
Find the iTunes folder on the old drive and copy the two library files somewhere else so you can find them again. That's iTunes Library.itl and iTunes Library.xml.
Now open the copy of iTunes Library.xml with WordPad.
Look for lines starting:
Location
These contain the paths to tracks.
You will need to use a find/replace to change the drive letter so that it is correct.
Make sure that you include enough in the "find" so that you only change the right thing.
Maybe /c:/ and replace with /d:/ or whatever.
After that, tell iTunes to use the library on the old drive with a shift key start.
Hold down the shift key and start iTunes, keep holding the shift key until you are prompted to choose a library. Navigate to the iTunes folder on the old drive and choose iTunes Library.itl.
Then use the method in the following article to rebuild your library;
http://support.apple.com/kb/HT1451
Unfortunately the date added will be today for all tracks.
If iTunes works correctly after this, consolidate your library
File>>Library>>Organize>>consolidate
This copies all tracks into to iTunes media folder and could create a problem if you do not have disk space so don't do it if you are unsure about free disk space.
Check that iTunes works OK and then use the first method.
Message was edited by: polydorus -
How do i install a new hard drive using time machine
Hi there
I have purchased a new 1TB hard drive for my Mac book pro (late 2008) model. I have time machine installaed on a seperate hard drive connected with an airport base station. I do not have the orginal snow leapoard/mountain lion OS CD or DVD. Can someone please tell me the exact steps to install the new hard drive .
ThanksYou haven't inserted your new hard drive yet?.
There's two ways
1. install yourself
2. or pay someone to install it for you.
If you want to do it yourself go to google and type in "install new hard drive for macbook pro". sometimes it makes a difference what model your macbook which is why i won't provide you a link just in case its the wrong one.
Its very easy.
1. remove all screws and the lid.
2. remove screws from the black bracket which is holding your hard drive in place.
3. unplug your hard drive.
4. VERY IMPORTANT (A MISTAKE I MADE). make sure that you remove the external screws from your original hard drive as these screws are the one thing that hold and stabilise your hard drive and stop movement from happening.
5. insert these external screws to your new hard drive (there are four screws)
6. insert and plug your new hard drive.
7. screw the black bracket in firmly
8. attach lid and insert all screws firmly. -
Where can I buy a larger hard drive for my late 2008, 15" macbook pro? From reviewing questions and answers on the support community it would appear that having Apple remove the old and install the new hard drive is recommended. But how/where?
Welcome to Apple Support Communities
You can install the new hard disk yourself if you want to. You just need a 2'5" SATA II hard drive, which is compatible with your MacBook Pro. You can buy one at OWC > http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/ You can filter hard drives by computer, so press a "Click to view all...", choose your computer in the sidebar and it will give you the compatible hard drives.
There are different brands for the MacBook Pro. The most recommended are HGST and Seagate, which have good reputation. A 7200 rpm hard drive will give you extra performance -
I had to install a new hard drive on my computer, when I downloaded Itunes, all my music was gone. How do i get my music back? I do not have an Icloud.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
my 5th generation ipod won't sync anymore to my PowerMac G4. It worked fine, but when I installed a new hard drive it won't work anymore. I've re-installed iTunes, the latest version for Tiger, I've reset and restored my iPod. The ipod shows up fine in the source banner and I can transfer files to it, however when I unplug the iPod the files are not there.
Maybe try to repair the iPod's HD using Disk Utility located in the Applications -> Utilities folder. If that doesn't help, try a low level reformat of the drive using the same application. Make sure you choose Mac OS X Extended (Journaled) as the file system format.
B-rock -
What do I need to do after installing a new hard drive?
I had a 13" Non-retina MacBook Pro from mid-2012 and I bought it standard, but I upgraded my RAM from 4GB to 8GB, but also while on this website that I bought the RAM modules from, I noticed they sell Solid State Drives and I would have gotten one, but I wanted to upgrade it later on as I didn't have $500 for the 512GB flash drive for it. I need something with storage and 500GB is plenty, but I found a 960GB SSD for $500 on this website. Its a very good website for upgrades for all computers. So my question is, when I install this new hard drive, can I just hold Command+ R to install Mac OS X or do I need to go through a special process to get OS X on the new hard drive? I have an Apple Time Capsule so I have my data backed up and I'll just restore it from a backup. If I need a special cable to boot OS X to the new drive, then so be it.
https://discussions.apple.com/thread/5210788?tstart=0
At startup hold down the Command+Option/Alt+r keys until you see a globe on the screen. Then use disk utility to partition and format the drive HSF+ and then select Reinstall Mac OS X. whatever version of OS X that originally came on your system will be installed and then you can upgrade back to Mavericks. -
I use a Windows XP Laptop and Firefox browser ( free don't remember the version). My hard drive crashed today 31.07.2011 and I installed a new hard drive with installed Windows XP. I have just downloaded Firefox 5.0.1 ( free version) and would like to retrieve all by previous bookmarks and HISTORY.
https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile
Your old Profile is located here in Win XP and W2K: <br />
''drive'':\Documents and Settings\''Windows login user name''\Application Data\Mozilla\Firefox\Profiles\''profile_name'' -
i sent my 17inch mac pro to apple to install a new hard drive and my mountain lion was not on it when i got it back, using the same apple id i tried to re download it but it says i have to pay
never mind i got it by going into my account and veiwing hidden items and there it was
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