Is it true iTunes deletes existing artwork if it does not find it itself?

20" iMac Intel   Mac OS X (10.4.8)  
I have noticed several albums’ artwork missing when I knew I had put something there. Besides a random deletion bug in the software, I could only think that if iTunes searches for artwork, does it write something in every file, either a picture or a blank? I called Apple Technical Support and they confirmed that it is true. Needless to say, I am VERY upset about (1) the number of hours it took me to search and import the artwork and (2) how dare Apple knowingly write their program to basically delete anything that it does not have!
Hopefully there is more to this then I am aware of at the present. Surely, someone from Apple can officially advise?
20" iMac Intel   Mac OS X (10.4.8)  

AAR's are independent distributors, very rarely have a inventory and have to order everything from Apple on a per need basis.
You would likely get faster response waiting on hold with Apple for three hours and having the new magsafe overnight shipped, or going to a Apple Store and exchanging the Magsafe/buy a new one while waiting for the old one to be replaced.
It's the sad fate of things unfortunately, but likely this has to do with AAR's only making a tiny profit on new hardware sales, them giving you a new Magsafe doesn't make any profit for them, likely Apple doesn't have a reinbursment or takes forever to determine your Magsafe is defective and authorize a replacement cost reinbursement to the AAR.
Think about it, if you were a AAR would you exchange a Magsafe knowing Apple could later determine  the defective Magsafe was caused by customer misuse (thus voiding the warrantly/AppleCare) not send you a dime?
<Edited by Host>

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