Is it true that current version of Mozilla Firefox including its updates can currently cause Windows 7 and/or Windows XP to crash?
I was advised in the first week of September 2013 by our IT contractor, that the current version of Mozilla FireFox (and its updates) is causing computers with Windows 7 to crash? (NB: specifically, we have Windows 7 Home Premium Service Pack 1, 64bit). Is this still the case, and if not, do we need to upgrade to a newer version of Win7 (if one exists). Also, is there currently a problem with using Mozilla Firefox on a computer with Windows XP Home Edition, version 2002, service pack 3? NB: We have a server and our computers are on a network.
Thanks heaps, as would really like to change back to FireFox when possible.
That shouldn't be the case but most likely what I can think of is the graphics driver conflicting with Firefox. We can troubleshoot this issue if you'd like to.
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This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
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See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
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Hello,
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[[Troubleshoot Firefox issues using Safe Mode]]
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* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
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Here is the unsuccessful solution I attempted (3 times):
Download a fresh Firefox copy and save the file to the desktop.
Firefox 11.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.Which security software (firewall, anti-virus) do you have?
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Other security software may have similar features to prevent Firefox from updating files properly.
See these pages for a similar issue with corrupted files:
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/880050]] -
I am using Windows 7 Ultimate 32 bit version. I have been viewing my Outlook email and contacts via Mozilla Firefox v26. However I have got to format my C drive to get rid of a malfunction. How do I move my emails and my contacts from the C drive to an external drive? I need to do this so as not to lose all my email information. I would then want to restore it to Mozilla Firefox 26 after I have formatted the C drive and reloaded Firefox? I would very grateful for any detailed information about how I go about this!
Nick BannisterFirefox doesn't store your email or contacts, it displays that data from the webmail server that you connect to with Firefox.
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