Is iTunes going to remove my contacts

I am trying to backup my contacts in iTunes, under info when I check the box to sync to Outlook it appears that it is going to remove content from the phone as the free space incresses from 4gb to 15gb when the box it ticked.
Is it going to remove the contacts?
How can I just backup the contacts?

Yes, just go to:
- Settings.iTunes and App store and sign out of the ID
- Settings.iCloud and sign out
- Settings>FaceTime and Sign out
- Settings>Message>Send and Receive and sign out
- Settings Game Center and sign out.
- However, not that iTunes purchases are locked to the account that purchased them. To update any apps purchased with your account he will have to sign into your account. Also, to copy/transfer any iTunes/App store purchases to his computer he will have to sign into your account on the computer.
- Further, the media on the iPod is not transferable. You only have a licence to use the media, not give it away.
I would erase the iPod by going to Settings>General>Reset>Erase All content and settings and let your grandson setup the iPod with his own account and media.

Similar Messages

Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

"The old version of iTunes cannot be removed. Contact our technical support group"

I tried to install iTunes on an old computer I Recently received from a friend. I tried to install iTunes from the Apple website and it gives me the message with "The old version of iTunes cannot be removed. Contact our technical support group". I went on my Control Panel and deleted Apple Application Support, Apple Mobile Device Support, Apple software Update, Bonjor, and even Quicktime Player in the respectable order. No things say iTunes was installed. I deleted everything from my Applicantion data to my Temp files. There are no files in my computer linked with Apple or iTunes, and when i try it after i delete it again and again, the problem still persits. Can you help?
I have a Windows XP 2002 computer, the general Information about my computer is Inter(R) Penttium(R) 4 CPU 3.00GHz 2.98GHz, 1.25GB or RAM

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

Product: iTunes -- Error 1714. The older version of iTunes cannot be removed. Contact your technical support group. System Error 1612.

I want to update to the latest version of iTunes but the installation process does not allow it. It says it cannot find the iTunes64.msi file , yet it actually exists in the very place it says it doesn't. Very odd.How can I resolve this ?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Error 1714, Previous version of Itunes cannot be removed

I am trying to download the new version of Itunes; when I am about half way through the installation process, I get an error saying "Error 1714. The older version of iTunes cannot be removed. Contact your technical support group." Does anybody know how to fix this,
Thanks,
Evan W

hi Mark!
this is definitely an error message that is coming from the iTunes installer, not from Windows.
actually, this one is a Windows Installer error message. it's just being returned in the context of an itunes install. see:
Windows Installer Error Messages
given that you've only got SP1 in there, let's just make doubly sure that you've got a copy of Windows Installer 3.1v2 on the PC. (there are odd problems associated with 3.1v1 and earlier versions.)
Windows Installer 3.1 v2 (3.1.4000.2435) is available
then let's try something else one more time. first download and install the Windows Cleanup installer utility (we'll be using it later on):
Description of the Windows Installer CleanUp Utility
then download and save a fresh copy of the itunes installer to your harddrive. (eventually, we'll be running the install from there rather than online.)
iTunes 6.0.1.3 Installer
switch off any antivirus or antispyware applications prior to any installs or uninstalls.
now, use the complete uninstall instructions given here to uninstall any existing itunes or Quicktime:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
... then run the Installer CleanUp utility to just make sure any leftover installation registry entries for itunes and quicktime have been removed.
reboot.
switch antivirus and antispyware off again. then run the install again, using the fresh installer.
do you get an error message this time? if so, what does it say? (include error message numbers if you're getting any.)
love, b

Last ditch question about The older version of iTunes cannot be removed...

I've spent two weeks trying to upgrade iTunes. The error is always the same: "The older version of iTunes cannot be removed. Contact your technical support group." I went through every step in the detailed documents on the Apple Web site except one: I don't have a clue what to turn off with MSConfig. I have also used the Windows Installer Cleanup Utility and have manually deleted all references to Apple, iTunes, and iPod in the Registry. All these things have been done not once or twice but at least half a dozen times.
I also spoke with Apple. They walked me through the same processes that I had already tried many times, then said that this particular error means there is a problem with the Windows Registry.
My questions are:
1. In general, does anyone have a clue how to solve this problem other than the steps I have tried repeatedly?
2. Does anyone have a complete list of the items iTunes adds to the Registry? Perhaps there is an item that does not include the words Apple, iTunes or iPod.
3. Can anyone suggest likely culprits that I should turn off in MSConfig?
Thanks for any and all suggestions.

3. Can anyone suggest likely culprits that I should turn off in MSConfig?
the first thing to try with MSCONFIG is turning off everything except for essential Microsft services and the itunes/quicktime background processes. the following document contains a good set of detailed instructions on that:
Using MSCONFIG to troubleshoot conflicts in Windows

HT1925 I am trying to update Itunes in Windows XP but after going through the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

I am trying to update Itunes in Windows XP but after going through the the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

"The Older Version Update cannot be removed. Contact your technical support".
Doublechecking before proceeding. Is it saying the older version of Apple Software Update cannot be removed, or some other program? (Several different program names can be mentioned in this context.)

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

HT4528 I have 3 iPhones, one Ipad, and two PC's that I have tried to "connect" using one iTunes account and am having issues.I connected iPhone #3 to one PC, it removed all contacts from iPhone #3, replaced w/ contacts from iPhone #2. How can I get back?

I have 3 iPhones, one iPad and 2 PC's, all using the same iTunes account. I want to be able to have each iPhone keep their own list of accounts and music list and the I pad different as well. I want to 2 PC's music list to match. How do I do this?
Additionally, when I connected iPhone #3 to one PC, it removed the contacts from #3 and replaced it with contacts from iPhone #2. How do I get those contacts back and prevent this from happening again?

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5 I am getting the following "The older version of Bonjour cannot be removed. Contact your tech." I've tried a good number of remedies to no avail. Can anyone help?

I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed. Contact your technical support." I've tried a good number of remedies to no avail. Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help.

Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes
I keep getting the above error everytime I plug in my iphone.
I am not daft, I do have the 64bit version of iTunes installed already. When I installed itunes 10.5 and more recently 10.5.1 I got an error message that rolls back a section of the installation (The updater I think) before finishing off installing iTunes.
After the installation iTunes will work normally apart from when I try to connect a device. At which point I get the title error message and I can not sync my phone.
It's probably down to Itunes not installing properly however no matter what I try I can not sort the problem out. I've tried uninstalling all apple programmes followed by a registry clean, then reinstall. I've tried the same again but in a specific order. I've tried repairing iTunes, repairing the updater etc etc. Nothing seems to work. I'm out of ideas.
Has anybody had this problem? Please can somebody tell me how to fix it!
Getting an iPad this Christmas and if I can't sync that up to my PC I may just have to go over to ANDROID!!!

Is there a way to install this on its own?
Yeah, let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunes64Setup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".
Go into the folder and doubleclick the AppleMobileDeviceSupport64.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport64.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

When I play songs on my itunes account, they stop after about one minute and itunes goes to the next one. how do I fix this? These are songs in entire albums that I have purchased.

when I play songs on my itunes account, they stop after about one minute and itunes goes on to the next song. This is happening with songs on albums I have purchased direclty through itunes

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click on the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

My iTunes no longer copies my Contacts to my iPod when I have the 'info' box ticked?

I used to have my Contacts copied onto my iPod classic until recently. Now iTunes now longer seems to want to do this for me, and i get the following messsage "iTunes will no longer sync contacts to the iPod" without any other help or explanation. I have ticked the relevant box in 'info' along with my calender which is copy over perfectly OK. What's going on, can anyone help? I have done all the usual 'Resetting" etc, but still no joy.

Go into the iTunes preferences and turn off the options that have you Copy Music To My Library.
Then, add the top folder which contains your music to iTunes - it will create links to your remote folder rather than copy all music to your netbook.
** Edit
You can set the location of your music here too.

Is iTunes going to remove my contacts

Similar Messages

Maybe you are looking for