Is my classic 80 gb ipod toast? I have a red circle with an x

It won't charge and computer doesn't recognize it.

Yes, the Fatal Red X, means that you Hardisk cant boot up, bring it in to Apple Store or 3rd Party iPod service for HD replacement.

Similar Messages

My sons ipod classic was left on all day and now has a red circle with a cross in it and will not work

my sons ipod classic was left on all day and now has a red circle with a cross in it and will not work - nothing we do will make it work - any ideas??

Try to restore the iPod. Here's an article that provides troubleshooting for it.
http://support.apple.com/kb/TS1463
If that doesn't work visit an Apple Store and see if they can replace it.

HT5622 My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?

My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?
After holding down the Select and Play/Pause button, I was able to restart the Ipod and then it brought me to a Diagnositc test. I have tried doing both the Mannual and Annual test on the ipod however in each test, the ipod freezes on different access tests. The HP (headphones) test, shows the headphones are detected, but then if it tries to play a song to make sure they work it freezes and goes back to the red cross. I have looked at various other questions regarding the FW cable, however I don't believe i have such a cabel. Then the Hard Drive test freezes up and I can hear a ticking noise coming from the drive but it doesnt seem to be spinning. Alongside these test issues, any computer cannot see the Ipod when plugged in (including itunes). Therefore some tests for the USB drive cannot be completed. I do not recall dropping it badly, though I have dropped it previously. Does all this mean there is damage to the drive? Should I instead take it to an apple store?
Many Thanks

The stats look fine. Try the DFU Restore method shown in Corrupt iPod classic. It may pay to disable any anti-virus software and use the staged transfer method to reload data, assuming you get that far.
tt2

IPod Classic 160gb Red circle with Red X

My 160 has always been a little "off". Recently, I got a red circle with a red circle in it icon. Is this really the "kiss of death" I've been reading about. This is a double-whammy for me because my iTunes library dumped out on me and I was only able to salvage about 7800 of 13000 songs. Is it over?

teh apple suport guys will say it's a hard drive failure, which is correct, but the same thing happened to me and i saw this site. it seems crazy, but take the advice here
http://www.topix.com/forum/gadgets/ipod/TJB41HJ0RV3TNQE9D
smack the side of the ipod while holding it hard. do it over fast and over untill you hear a weird sound coming out of it, then it should come back to life. worked for me, saved me 250 bucks, but later my clasic broke down because of the sync failures going on with the classic (if you dont know what i'm talking about, look around the apple discussion site classic page or go here http://discussions.apple.com/thread.jspa?threadID=2151907&tstart=15)

IPod Classic 4th, desktop icon red circle with 'x'.

I've got an iPod Classic 4th, 20GB, which I use with my iMac G5. It works fine, I can add/remove music, and it syncs fine. However, whenever it's plugged in, and appears on my desktop, the desktop icon for the iPod shows a red circle with an 'x' on the screen, the same one you get on your actual iPod when it gives you the message: "Do not disconnect". It's not much of a problem, except the device didn't show in boot preferences either when I attempted to use it as an external HD in order to install panther on a partition. Any ideas what this symbol on the desktop icon could be?
Thanks.

All you can do is try restoring the device. If you are unable to you'll most likely have to get the iPod repaired.
Check out this article
http://support.apple.com/kb/TS1463?viewlocale=en_US

My ipod classic 160 has a red circle with a X in the middle how do I get it to work?

My ipod classic stopped working. It has a red circle with a X in the middle. I've troubleshooted but still can not get it to work.

Hi Mildred,
Happy Holidays!
The resource below will explain the steps you can take to resolve the issue you are having with your iPod classic.
iPod Displays a Red "X" Icon - Apple Support
http://support.apple.com/en-us/HT203170
The first step is to download the latest version of iTunes on your Mac or PC. Then try the steps below.
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Apple Retail Store
iPod Service Request Online
Putting iPod into Disk Mode - Apple Support
http://support.apple.com/en-us/HT201544
iPod devices with a Click Wheel
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
Older iPod models without a Click Wheel
Before placing the iPod into Disk Mode, verify that it has a charge.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
Restoring iPod to factory settings - Apple Support
http://support.apple.com/en-us/HT201540
It's important to understand the difference between updating and restoring. Updating simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restoring erases the iPod's disk and restores iPod to its original factory condition.
Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
I hope this information helps ...
- Judy

Red circle with X through it after plugging ipod classic into computer?

My ipod classic is roughly 5 or 6 years old. It has worked great besides a few problems here and there. Today I plugged it into my computer and updated it on itunes. It had been a long time since I had done this. But generally the ipod works great! Shortly after unplugging the ipod (by ejecting it) a red cross with an "X" through it came on the screen after the music froze. PLEASE help!!! I use this everyday and it has tons of irreplaceable music on it!!! Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

HT1363 My ipod click wheel will not go into disk mode. All I get is the red circle with the X in it

The only thing my ipod will do is display the red circle with the X in it. I can not put it in disk mode, it won't work. It's the 160 GB classic with the click wheel. Is there anything else I can do to make it work again?

If you are unable to get the iPod into Disk Mode, the Hard Drive is likely damaged and beyond repair. You'll probably want to have it replaced either by Apple or a third party service center.
Here are Apple's repair prices.
http://www.apple.com/support/ipod/service/prices/
B-rock

My ipod is showing a red circle with a red "X" in it. Itunes tells me it will prepare my ipod for recovery but does nothing, why?

I have a ipod classic, 160gb.
My ipod is showing a red circle with a red "X" in it. Itunes tells me it will prepare my ipod for recovery but does nothing, why?
My computer is a Inspiron 530S using Windows Vista, duo core.

All you can do is try restoring the device. If you are unable to you'll most likely have to get the iPod repaired.
Check out this article
http://support.apple.com/kb/TS1463?viewlocale=en_US

I transferred all my itunes music from my old pc to a new laptop using an external hard drive. I can drag songs to out ipods, but when i try to add songs to my Iphone 4, I get the red circle with a line through it. It will not allow me to transfer music

I have transferred all of my itunes music for my old pc to a new laptop via an external hard drive. All songs are sucessfullt loaded in itunes and I can drag songs to my husband's ipod without any problems. However, when I try to drag songs to my iphone 4, it will not let me. I get a red circle with a line through it. Why would it work from itunes to ipod but not to my iphone? HELP!!!

You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

TS1463 What is the easiest way to restore my ipod back to factory specs. It has a red circle with a red x in the middle,please help me to fix my ipod, until now i can't use my ipod..i tried all the procedures in Restore ipod from disk mode but still not w

What is the easiest way to restore my ipod back to factory specs. It has a red circle with a red x in the middle,please help me to fix my ipod, until now i can't use my ipod..i tried all the procedures in Restore ipod from disk mode but still not working, please help me...

If you are unable to get the iPod into Disk Mode to try and restore it, it's a very good indication, as mentioned in the article, that the iPod's hard drive is damaged and in need of replacement either by Apple or a third party repair company.
B-rock

My iPod displays a red circle with an X in it.

My ipod dispays a red circle with a red X in the middle?

Hi there vinceperez,
You may find the troubleshooting steps in the article below helpful.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
-Griff W.

80gb iPod has red circle with and x

My ipod (80gb) has a Red Circle with an X in the center...How Can I repair it?

Hello Rudyg111,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Have a nice day,
Mario

My ipod classic just froze on me and will not even reset. All I'm getting on the display is a red circle with an x in the middle. HELP!!!!!!!!!!

My ipod classic just froze on me and will not even reset. All I'm getting on the display is a read circle with a red x in the middle. HELP!!!!!!!!!!

If you are unable to get the iPod into Disk Mode to restore it and instead get the red X symbol, it's a very good indication of a damaged hard drive inside of your iPod. This means you'll need to take or send your iPod in for repair or replacement.
B-rock

HT1320 ipod classic now displays a red circle with a X inside. I cannot reset it. It instructs me to go to the support psge. Is there a fix for this?

I cannot reset my Ipod there is a circle with an X inside. Is there a fix for this?

Hello astro30,
Try putting the iPod into disk mode manually, then attempt a restore via iTunes.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Cheers,
Allen

Is my classic 80 gb ipod toast? I have a red circle with an x

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