Is my computer toast?
MacBook shutdown randomly and never turned back on again. Will not work with charger (tried multiple) and battery indicator lights on the side are not working. Is my computer fried? Or is it easily fixable?
Aly79 wrote:
Is there anything I can do?
Pay to have your logic board replaced(damage like that is not covered by warranty), or go online & purchase a logic board yourself & replace it yourself. Computers & liquid don't mix and it's very easy to fry a logic board.
Similar Messages
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All in one computer keeps overheating. Now won't turn on
My HP all in one Touchsmart 310 computer has been overheating for the past month. I would shut it down as soon as I hear it (the fan I think) run really loud. Yesterday (July 14th) it was getting loud so I shut it down and I waited for it to cool down. When it was cooled down I went to turn it on and nothing happened. The button didn't light up. I checked the back where the power cord is plugged in and the green light was on showing it was getting power I guess. I read online somewhere to unplug the power cord and hold in the power button for 10 seconds then plug it back in. I did that and the power light flashed a couple of times but the computer didn't start up. Is my computer toast now. I've only had this computer for 3 years and it's been sent to HP twice I think in that time. I had an extended warranty on it but now the warranty has expired. Should I spend the money to have it fixed or just buy a new computer. I was thinking awhile back to buy a new computer now that windows 10 is coming out. I was getting the free windows 10 download for the computer that doesn't work. I noticed on the all in one computer there are no screws on it whatsoever. So I wouldn't be able to open it up to see if it needed cleaning inside. I tried awhile back to clean it through the vents with a straw but no dust was coming out of it. Anyway any help would be greatly appreciated as soon as possible. I can't live without my computer. I'm using an iPad mini to type this and it's not the same as having my all in one computer.
Thanks King_Penguin it worked! I'm curious though, if these are signs of a bigger issue that I should take into the Apple store for further investigation. Or is this just a quirk of the iPad? I've been having the crashing issues consistently for about a month. Any thoughts? Thanks!
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Could not Restore the restricted-segment image
I was having a lot of problems with my G3 i-book. I ran Norton disk doctor, disk utility and apple hardware test. Hardware checked out fine but Norton could not fix the problem even from the start up disk. I decided to re-install original system software. At the end of the installation I get an error message which says:
could not restore the restricted-segment image
reading block 004CAEB8
Then it says that the imac may not operate. I restarted it and all I get is a folder in the middle of the screen with a question mark in it. I tried to re-install system software a few times and the same thing happens.
Can anyone help? Is my computer toast?Your stats do not include your iBook. Which model do you have and which version of the OS was it running when you encountered these problems?
Norton can damage any drive with OS X on it, even if you are running it from an OS 9 boot. Keep Norton Disk Doctor far, far away from any volume with OS X on it.
If the error message says that the "iMac may not operate," it sounds like you may have been trying to use your iMac discs to restore your iBook. You need to use the discs that came with the iBook. -
Unpartition+reinstall without cd or cd drive, just external firewire hd
1) i have been given an iMac g4 with non-working cd drive, 10.4.11 Tiger, 700mhz which had its hd partitioned into 2 equal parts. i do not have an installation cd as was a give-away from a friend of a friend. i cloned/backed up the whole of part 1 to part 2 using superduper, then moved those backups to the external hd. superduper said it was going to erase everything on that drive if i used it to clone/backup directly to it, so i thought i'd try moving the disc backups over. i want to un-partition the iMac drive without losing all the what is on the computer. (toast, photoshop, protools, dreamweaver, and some other stuff that's purchased that i don't have installation discs for.) trying to figure out is there a way to download the Tiger startup installation files to my external and somehow boot from there to unpartition and install, instead of from an installation cd? i need help.
2) then i want to figure out how to network the two, using a netgear router that i can't install from cd since the iMac's cd drive is broken.
3) i'm not a mac native, so i don't know how to do anything.
any help? i've tried since sunday to figure this out on my own.Hi, & welcome to the forums!
1. Good that you have it backed up, but did you Clone it to the external drive? Is the external drive Firewire?
2. You can network them, but Target mode would be how to install using the other's Optical drive...
FW Target Made
http://docs.info.apple.com/article.html?artnum=58583
I'd call Apple with the Serial number of the Mac and get the Install Discs for that machine, or find where to buy them.
3. Welcome aboard. -
my wife's 17- usb2 flat panel was having occasional crashes, so it occurred to me that it could use more ram. I didn't feel like opening the bottom, so I bought the computer to a repair shop that works on macs. he put a stick of kingston memory in the factory-installed slot bringing up to 1 gig. we brought the computer home and turned it on. It was fine for a half hour when it suddenly went dark (not asleep, dark). We restarted and got an "Open firmware" window and a graphic that looked like either scribble or a thousand computer chips. I restarted and heard a squeal (like a high D), then got the open firmware window. A few restarts later, we got the computer running, but there were odd lines through the screen.
at that point, I shut it down and opened it up and replaced the ram back to the original, carefully using my torx screw driver. I closed it up, turned on the machine and it worked fine — for twenty minutes when it went dark and this time refused to wake up.
I opened it again and rechecked to make sure the ram was slotted. it was. turned it on, got the chime and nothing, as if it won't access the ram or anything. I don't hear the disk drive turning, just the hum of the machine. I tried command option O-F (someone had success with that), but no luck.
anyone have any suggestions? Is this computer toast?
thanks for any advice,
jeffjeffisme wrote:
my wife's 17- usb2 flat panel was having occasional crashes, so it occurred to me that it could use more ram. I didn't feel like opening the bottom, so I bought the computer to a repair shop that works on macs. he put a stick of kingston memory in the factory-installed slot bringing up to 1 gig. we brought the computer home and turned it on. It was fine for a half hour when it suddenly went dark (not asleep, dark). We restarted and got an "Open firmware" window and a graphic that looked like either scribble or a thousand computer chips. I restarted and heard a squeal (like a high D), then got the open firmware window. A few restarts later, we got the computer running, but there were odd lines through the screen.
at that point, I shut it down and opened it up and replaced the ram back to the original, carefully using my torx screw driver. I closed it up, turned on the machine and it worked fine — for twenty minutes when it went dark and this time refused to wake up.
I opened it again and rechecked to make sure the ram was slotted. it was. turned it on, got the chime and nothing, as if it won't access the ram or anything. I don't hear the disk drive turning, just the hum of the machine. I tried command option O-F (someone had success with that), but no luck.
anyone have any suggestions? Is this computer toast?
thanks for any advice,
jeff
Take it back and have that stick removed, the new RAM. Sometimes bad RAM or incompatible RAM will do that. Worth a shot. -
LG BE06LU10 Blue Ray burning problems
Hi everybody,
I don't know whether I can post my question here at the FCP directory, but I try in any case.
Problem: I can't burn Blue-Discs any more with my LG BlueRay burner BE06LU10.
In the last one and a half years, I burned 3 HD Blue Ray Discs with this burner successfully.
What happens:
• In FCP I exported the edited video in HDV 1080i50 format (1440 x 1080, 25 fps)
• Export was successfully and I can dissplay the video in the Finder or when I double click the video is is being properly displayed on the computer screen. So I may conclude that the video is good!
• I use Toast-10 Titanium Pro, with BD plug-in option for burning.
• After start up of Toast, I placed the video in the main section of the screen and the Big Red Button on the lower right comes on and the first image of the video is shown as well. So far so good.
• When there is NO disc in the LG burner, Toast shows a selection of the two burners, eg either the Pioneer DVD burner of the Mac and the LG DB burner.
• After selecting the LG BD burner and pressing the Toast button, I get prompted with a screen indicating how many copies I like to have and the writing speed.
• By placing a blank BD disk in the LG burner, I click record.
Now here comes my problem:
• The tray is closing but a screen appears which may also shows a comment like "Please insert a blank disc" and "Waiting for writer" in case I did not inserted a disk in the first place.
• The burner keeps on spinning and makes a clicking sound about every four seconds. So it seems that either the burner is not being recognised by the computer or there is some sort of communication problem between the Computer, Toast program and or LG burner.
Can anyone please advise what to do?
Thank you,
Regards HansThere was a firmware update for the LG burners towards the end of last year. I believe it was to do with compatibility between burners and the latest media.
Might be worth trying that:
http://www.lg.com/uk/support/product/support-product-profile.jsp?customerModelCo de=BE06LU10&initialTab=drivers&targetPage=support-product-profile
(Click on "Drivers and Software" ---> Version "YE05".)
You can see your current Firmware Version under System Profiler, but....
...there is a gotcha: the updater is Windows only - you'll have to beg/borrow/steal a PC to connect the drive to temporarily, to do the upgrade. At least it's a USB-connected external - and is easily moved between computers. -
DVD+R plays on some computers, not on computer burnt on if done from Toast
DVD+Rs only play on my G5 if they were burned in DVD Studio Pro. If I duplicate them from Toast Titanium, then they don't play on this computer. They do play on other Macs and PCs and in DVD players. Anyone have a clue?
No, it's not.
You are creating a data DVD the way you are currently electing to.
Instead use the copy TS Video election.
Remember to mark solved or helpful by poster.
best wishes -
I'm not sure where else to post this. I'm using a PowerMac G5 dual 2.0 GHz with Leopard. When I try to use Toast to convert mp4 video to DVD format (so I can watch them on my TV), 75% of the time the computer hangs. It'll do the encoding fine for an hour or two, then everything freezes and I need to reboot using the power button. Other times, it finishes the encoding, but freezes half way through burning the DVD. It's pretty frustrating, so any help is greatly appreciated!
budopo wrote:
What format do you use Quicktime to convert to?
I'm using Toast 8.0.5. ffmpegx works better, but can also hang, if that's of any significance
You might do better with Titanium. I only use it on my Intel boxes, however, so I can't tell if it would help -
Battery toast or my computer?
hello, so my macbook has a little problem there is a black x over the battery icon so i assume its not charging plus the battery lights on the bottom are not flashing. but..... when i put my battery into another macbook it charges fine. another thing that behooves me is that when i close the computer it goes into sleep mode but will only awake if i plug it in. also once awakes i can unplug the magsafe and it will run for as long as the battery has charged in the previous computer but says 0% even though it works for awhile. so i do know what is going on please someone help me!!!!1
jasonWell since you proved that your batter is fine, sounds like a pram/nvram/smc problem, or a preference corruption.
1. Reset your NVRAM and SMC.
http://docs.info.apple.com/article.html?artnum=303319
http://docs.info.apple.com/article.html?artnum=2238
2. If that doesn't help, delete and trash your energy preferences.
/User/'yourusername'/LIbrary/Preferences/com.apple.systempreferences.plist
3. If that doesn't help either, come back here and let us know.
Oh and the macbook won't wake from sleep if it thinks the battery is dead. That's why you need to connect to the power supply to wake up. This is normal behavior, so don't worry about it. -
V
No. You can download much or most of the content that you have already purchased as long as you use the same Apple ID. There is no way to sync the two devices.
Download Past Purchases -
Is there a keylogger or tracker on my computer?
Hi, I have reason to belive there might be some sort of spying software/keylogger installed on my computer without my consent. I am 18 and the laptop I'm using was purchased for me by my mother about a year or two ago. She's one of those paranoid mothers who logged all my aim chats and stuff as a child and I'm afraid she is still set in those ways. I think, however, at 18 I deserve my privacy on my computer. Sometimes when I'm talking to her she likes to joke that she should go through my laptop and see what I'm drawing (I do alot of art on my laptop that I don't like to show people cause I'm self-concious about my work.) and when I tell her she couldn't get on if she tried she makes this mocking face like she knows something I don't. This has made me very paranoid as I really don't like the idea of her snooping through my files and stuff. Shes always boasting about how good she is with computers, but I once made up a bunch of computer gibberish non-sense and she tried to look like she knew what I was talking about...So maybe she is just bluffing? I was looking though /Library/LaunchDaemons and found the .plist file relating to the program Undercover which moniters your laptop in case it's stolen, sends screenshots and takes photos with the webcam. I never installed this program. I DID install the program PREY just in case someone ran off with my laptop in Starbucks or something. What I want to know is if there are any other keyloggers or trackers installed on my computer so I can get rid of them. I ran some commands in terminal and these were my results-
new-host-4:~ KellieCruz$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
com.metakine.handsoff.driver (2.0.8)
com.rogueamoeba.InstantOn (6.0.2)
com.rogueamoeba.InstantOnCore (6.0.2)
com.manycamllc.driver.ManyCamDriver (0.0.9)
com.protech.NoSleep (1.3.3)
com.Cycling74.driver.Soundflower (1.6.2)
com.cleverandson.driver.XAerial (1.0.0)
new-host-4:~ KellieCruz$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'
com.oracle.java.Java-Updater
com.oracle.java.Helper-Tool
com.autodesk.backburner_server
com.autodesk.backburner_manager
org.tcpdump.chmod_bpf
org.gpgtools.gpgmail.uuid-patcher
com.torch.update.agent
com.orbicule.uclocator
com.metakine.handsoff.daemon
com.macpaw.CleanMyMac2.Agent
com.luthresearch.scservice
com.disc-soft.DAEMONTools.PrivilegedHelper
com.daz3d.content_management_service
com.autodesk.backburner_start
com.adobe.fpsaud
new-host-4:~ KellieCruz$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
com.macpaw.CleanMyMac2Helper.diskSpaceWatcher
com.macpaw.CleanMyMac2Helper.trashWatcher
com.macpaw.CleanMyMac2Helper.scheduledScan
com.tuneupmedia.TuneUpHelper
org.gpgtools.macgpg2.updater
org.gpgtools.macgpg2.shutdown-gpg-agent
org.gpgtools.macgpg2.fix
org.gpgtools.Libmacgpg.xpc
org.gpgtools.gpgmail.user-uuid-patcher
org.gpgtools.gpgmail.enable-bundles
com.wacom.wacomtablet
com.wacom.pentablet
com.protech.NoSleep
com.metakine.handsoff.agent
com.spotify.webhelper
com.google.keystone.user.agent
com.divx.agent.postinstall
com.akamai.single-user-client
com.adobe.AAM.Scheduler-1.0
new-host-4:~ KellieCruz$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adlm.framework
Adobe AIR.framework
AudioMixEngine.framework
DivX Toolkit.framework
Libmacgpg.framework
NyxAudioAnalysis.framework
PluginManager.framework
TSLicense.framework
WacomMultiTouch.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobeAAMDetect.plugin
DirectorShockwave.plugin
DivXBrowserPlugin.plugin
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
JavaAppletPlugin.plugin
OVSHelper.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
Silverlight.plugin
Unity Web Player.plugin
Unused
WacomNetscape.plugin
WacomTabletPlugin.plugin
flashplayer.xpt
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.metakine.handsoff.agent.plist
com.oracle.java.Java-Updater.plist
com.protech.NoSleep.plist
com.wacom.pentablet.plist
com.wacom.wacomtablet.plist
org.gpgtools.Libmacgpg.xpc.plist
org.gpgtools.gpgmail.enable-bundles.plist
org.gpgtools.gpgmail.patch-uuid-user.plist
org.gpgtools.macgpg2.fix.plist
org.gpgtools.macgpg2.shutdown-gpg-agent.plist
org.gpgtools.macgpg2.updater.plist
/Library/LaunchDaemons:
com.adobe.SwitchBoard.plist
com.adobe.fpsaud.plist
com.apple.remotepairtool.plist
com.autodesk.backburner_manager.plist
com.autodesk.backburner_server.plist
com.autodesk.backburner_start.plist
com.daz3d.content_management_service.plist
com.disc-soft.DAEMONTools.PrivilegedHelper.plist
com.macpaw.CleanMyMac2.Agent.plist
com.metakine.handsoff.daemon.plist
com.oracle.java.Helper-Tool.plist
com.torch.update.agent.plist
org.gpgtools.gpgmail.patch-uuid.plist
/Library/Mail/Bundles:
GPGMail.mailbundle
/Library/PreferencePanes:
Flash Player.prefPane
Flip4Mac WMV.prefPane
GPGPreferences.prefPane
JavaControlPanel.prefPane
MacFUSE.prefPane
NoSleep.prefPane
PenTablet.prefPane
WacomTablet.prefPane
/Library/PrivilegedHelperTools:
com.disc-soft.DAEMONTools.PrivilegedHelper
com.macpaw.CleanMyMac2.Agent
/Library/QuickLook:
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
DivX Decoder.component
DivX Encoder.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
ManyCamVDig_RGB.component
ManyCamVDig_YCbCr.component
MayaIFF.component
/Library/ScriptingAdditions:
Adobe Unit Types.osax
XtraFinder.osax
/Library/Services:
GPGServices.service
/Library/Spotlight:
Microsoft Office.mdimporter
iWork.mdimporter
/Library/StartupItems:
Sudochmod
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
com.adobe.SwitchBoard.monitor.plist
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
YMsgrCallABPlugin.bundle
YMsgrMsnABPlugin.bundle
YMsgrSmsABPlugin.bundle
YMsgrYimABPlugin.bundle
Library/Fonts:
rough_typewriter.otf
rough_typewriter_X_bold.otf
rough_typewriter_bold_itl.otf
rough_typewriter_italic.otf
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
BlueStacks Install Detector.plugin
SOEWebInstaller.plugin
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.akamai.single-user-client.plist
com.divx.agent.postinstall.plist
com.google.keystone.agent.plist
com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
com.macpaw.CleanMyMac2Helper.scheduledScan.plist
com.macpaw.CleanMyMac2Helper.trashWatcher.plist
com.spotify.webhelper.plist
Library/PreferencePanes:
AkamaiNetSession.prefPane
Growl.prefPane
Perian.prefPane
teleport.prefPane
Library/QuickTime:
AC3MovieImport.component
Perian.component
Library/Services:
ToastIt.service
new-host-4:~ KellieCruz$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
iTunesHelper, Speech Startup, XtraFinder, iAntiVirus, BambooCore
Does any of this look funny to you? Are there any other tests/programs/comands I can run to do a more thorough check? Sorry if this seems like a silly issue but my privacy matters to me. I don't do anything horrible on my computer but I also don't think I should be being watched 24/7 like a child.Hi Linc,
I had the same question as everyone else. Here is my output. Do you know if I have tracking software installed? Thank you so much for your time/help. Your expertise is much appreciated!
Last login: Thu Feb 19 14:11:14 on console
sarahcomputer-3:~ Sarah$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
sarahcomputer-3:~ Sarah$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)
|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.
To proceed, enter your password, or type Ctrl-C to abort.
Password:
com.vmware.launchd.vmware
com.google.keystone.daemon
com.carbonite.daemon
com.adobe.fpsaud
cn.com.zte.PPPMonitor.plist
cn.com.zte.MessageCenter.plist
sarahcomputer-3:~ Sarah$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
com.bittorrent.uTorrent.32592
org.mozilla.firefox.37520
com.box.sync.88912
org.videolan.vlc.37696
com.microsoft.Word.28368
com.microsoft.entourage.database_daemon.29424
com.vmware.fusionStartMenu.41040
com.box.Box-Local-Com-Server.88560
com.Box.Box-Edit.88384
com.skype.skype.31536
com.yahoo.messenger3.32944
com.google.GoogleDrive.65856
com.vmware.fusionDaemon.39808
com.microsoft.autoupdate.fba.39456
jp.co.canon.cijscannerregister.41216
com.evernote.EvernoteHelper
com.hp.help.tocgenerator
com.google.keystone.system.agent
com.divx.update.agent
com.divx.dms.agent
com.carbonite.carbonitestatus
com.carbonite.carbonitealerts
cn.com.zte.usbswapper.plist
com.citrixonline.GoToMeeting.G2MUpdate
sarahcomputer-3:~ Sarah$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null
/Library/Components:
/Library/Extensions:
ATTOCelerityFC8.kext
ATTOExpressSASHBA2.kext
ATTOExpressSASRAID2.kext
ArcMSR.kext
BJUSBLoad.kext
CIJUSBLoad.kext
CalDigitHDProDrv.kext
HighPointIOP.kext
HighPointRR.kext
PromiseSTEX.kext
SoftRAID.kext
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
DivX Toolkit.framework
DivXInstallerUtilities.framework
HPSmartPrint.framework
MacFUSE.framework
NyxAudioAnalysis.framework
OSXFUSE.framework
PluginManager.framework
Snapfish.framework
TSLicense.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
Default Browser.plugin
DirectorShockwave.plugin
DivX Web Player.plugin
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
Flip4Mac WMV Plugin.webplugin
Google Earth Web Plug-in.plugin
OVSHelper.plugin
OfficeLiveBrowserPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
Silverlight.plugin
flashplayer.xpt
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
nsIQTScriptablePlugin.xpt
o1dbrowserplugin.plugin
/Library/Keyboard Layouts:
/Library/LaunchAgents:
cn.com.zte.usbswapper.plist
com.carbonite.launchd.carbonitealerts.plist
com.carbonite.launchd.carbonitestatus.plist
com.divx.dms.agent.plist
com.divx.update.agent.plist
com.google.keystone.agent.plist
com.hp.help.tocgenerator.plist
/Library/LaunchDaemons:
cn.com.zte.MessageCenter.plist
cn.com.zte.PPPMonitor.plist
com.adobe.fpsaud.plist
com.carbonite.launchd.carbonitedaemon.plist
com.google.keystone.daemon.plist
com.vmware.launchd.vmware.plist
/Library/PreferencePanes:
Carbonite.prefPane
Flash Player.prefPane
Flip4Mac WMV.prefPane
Perian.prefPane
/Library/PrivilegedHelperTools:
Google Drive Icon Helper
com.box.sync.bootstrapper
com.box.sync.iconhelper
/Library/QuickLook:
GBQLGenerator.qlgenerator
VMware Fusion QuickLook.qlgenerator
iBooksAuthor.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AC3MovieImport.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
Perian.component
/Library/ScriptingAdditions:
/Library/Spotlight:
GBSpotlightImporter.mdimporter
Microsoft Office.mdimporter
iBooksAuthor.mdimporter
iWork.mdimporter
/Library/StartupItems:
HP Trap Monitor
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
YMsgrCallABPlugin.bundle
YMsgrMsnABPlugin.bundle
YMsgrSmsABPlugin.bundle
YMsgrYimABPlugin.bundle
Library/Components:
MindVision
Library/Fonts:
Library/Frameworks:
EWSMac.framework
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
CitrixOnlineWebDeploymentPlugin.plugin
Google Earth Web Plug-in.plugin
Library/Keyboard Layouts:
Library/LaunchAgents:
com.apple.SafariBookmarksSyncer.plist
com.citrixonline.GoToMeeting.G2MUpdate.plist
Library/PreferencePanes:
Library/Services:
.localized
sarahcomputer-3:~ Sarah$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
iTunesHelper, VMware Fusion Helper, Skype, Jacquie Lawson London Advent Calendar, Google Drive, uTorrent, Dropbox, Yahoo! Messenger, Skype, Box Sync, Box Edit, Box Local Com Server
sarahcomputer-3:~ Sarah$ -
Just installed Mavericks and my computer crashes 4-5 times a day now.
Hi. Just a few days ago I finally gave in and upgraded to Mavericks (10.9.5) from 10.6.8 as there was some software that I needed to use that necessitated the upgrade. Since I've upgraded, my MacBook Pro crashes at least 4-5 times daily. I am not doing anything unusual when it occurs. Usually typing an email, or switching between tabs in Safari or clicking save on a word file. In another post I was introduced to an app called Etrecheck which seemed to me to be a fine way to show all the Mac geniuses on this forum whats going with my computer (unfortunately I am not savvy enough to look through it and understand what's going on). I've posted the report below. Maybe someone can help me figure out what's causing my computer to crash?
The next time it happens I can also copy the report that shows up after the crash and post it as well. Many thanks in advance.
Problem description:
Since I downloaded Mavericks (10.9.5) my computer crashes randomly 4-5 times per day.
EtreCheck version: 2.0.4 (89)
Report generated October 15, 2014 at 8:07:20 AM EDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1680 x 1050
NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 9:9:52
Disk Information: ℹ️
ST9500420ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (75.82 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Toast 6 Titanium.app
[not loaded] com.roxio.TDIXController (1.2) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) Support
[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) Support
[not loaded] com.digidesign.fwfamily.driver (8.0.5f2) Support
[loaded] com.digidesign.iokit.DigiDal (8.0.5f2) Support
[not loaded] com.digidesign.mbox2.boot.driver (8.0.5f2) Support
[not loaded] com.digidesign.mbox2.driver (8.0.5f2) Support
[not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) Support
[not loaded] com.frontierdesign.iokit.alphatrack (1.4.1f1) Support
[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) Support
[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) Support
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) Support
Startup Items: ℹ️
Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
Qmaster: Path: /Library/StartupItems/Qmaster
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] com.amazon.sendtokindle.launcher.plist Support
[running] com.eastwest.server.plist Support
[running] com.frontierdesign.alphatrack.daemon.plist Support
[running] com.sony.PMBPortable.AutoRun.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.digidesign.elevenrack.helper.plist Support
[running] com.digidesign.fwfamily.helper.plist Support
[running] com.paceap.eden.licensed.plist Support
[loaded] PACESupport.plist Support
User Launch Agents: ℹ️
[invalid?] com.amazon.cloud-player.plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner ApplicationHidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins: ℹ️
WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.2.0 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
iLokClientHelper: Version: 3.4 Support
iPhotoPhotocast: Version: 7.0
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3
JackRouter: Version: JackRouter Support
Digidesign CoreAudio: Version: 8.0.5 Support
3rd Party Preference Panes: ℹ️
Citrix Online Plug-in Support
Digidesign Eleven Rack Support
DigidesignMbox2 Support
Digidesign Mbox 2 Pro Support
Flash Player Support
Perian Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
10% com.apple.WebKit.Networking
7% fontd
2% com.apple.WebKit.Plugin.64
1% WindowServer
0% configd
Top Processes by Memory: ℹ️
172 MB com.apple.WebKit.WebContent
125 MB WindowServer
112 MB softwareupdated
86 MB Safari
82 MB Mail
Virtual Memory Information: ℹ️
25 MB Free RAM
1.46 GB Active RAM
1.45 GB Inactive RAM
856 MB Wired RAM
2.11 GB Page-ins
414 MB Page-outsSure enough the computer just crashed a few minutes after posting. Here's the report after the computer rebooted:
Anonymous UUID: 40656744-595E-FDB7-F6E9-0497F4D35619
Wed Oct 15 08:27:05 2014
panic(cpu 0 caller 0xffffff7f9fa95f7c): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80c5ad5000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80b3abaf80 : 0xffffff801d622f79
0xffffff80b3abb000 : 0xffffff7f9fa95f7c
0xffffff80b3abb0d0 : 0xffffff7f9e11bf1b
0xffffff80b3abb190 : 0xffffff7f9e1e550a
0xffffff80b3abb1d0 : 0xffffff7f9e1e557a
0xffffff80b3abb240 : 0xffffff7f9e464056
0xffffff80b3abb370 : 0xffffff7f9e208ba9
0xffffff80b3abb390 : 0xffffff7f9e12296d
0xffffff80b3abb440 : 0xffffff7f9e120478
0xffffff80b3abb640 : 0xffffff7f9e121dc7
0xffffff80b3abb710 : 0xffffff7f9f086e1d
0xffffff80b3abb890 : 0xffffff7f9f086823
0xffffff80b3abb8a0 : 0xffffff7f9f04baf0
0xffffff80b3abb8b0 : 0xffffff7f9f04bb65
0xffffff80b3abb8c0 : 0xffffff7f9f037c51
0xffffff80b3abb8e0 : 0xffffff7f9f036fd9
0xffffff80b3abba60 : 0xffffff7f9f066940
0xffffff80b3abbb20 : 0xffffff7f9f035ad9
0xffffff80b3abbb70 : 0xffffff801dacf146
0xffffff80b3abbb90 : 0xffffff801dad0741
0xffffff80b3abbbf0 : 0xffffff801dace1af
0xffffff80b3abbd40 : 0xffffff801d6b6998
0xffffff80b3abbe50 : 0xffffff801d626bc1
0xffffff80b3abbe80 : 0xffffff801d6139c5
0xffffff80b3abbef0 : 0xffffff801d61e013
0xffffff80b3abbf70 : 0xffffff801d6c9b9d
0xffffff80b3abbfb0 : 0xffffff801d6f4196
Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f9e0cc000->0xffffff7f9e334fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f9dcbf000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f9e0bc000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9e079000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f9e33f000->0xffffff7f9e5e8fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f9e0cc000
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f9dcbf000
com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f9 f024000->0xffffff7f9f0eefff
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f9dcbf000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f9e0bc000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9e079000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f9e0cc000
com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7f9fa87000->0xffffff7f9fa9afff
dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f9fa7f000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9df7f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f9dcbf000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9e079000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[80899285-3952-30DA-A0F9-357C51E104 CF]@0xffffff7f9fa82000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x000000001d400000
Kernel text base: 0xffffff801d600000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 8076473822747
last loaded kext at 654256352755: com.apple.filesystems.smbfs 2.0.3 (addr 0xffffff7f9fb9f000, size 335872)
last unloaded kext at 334416608476: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f9e8bd000, size 65536)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9
com.Cycling74.driver.Soundflower 1.5.1
com.digidesign.iokit.DigiDal 8.0.5f2
com.apple.filesystems.smbfs 2.0.3
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AGPM 100.14.34
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus: -
Old computer died, I am trying to restore my pictures from a Windows Backup
My old computer overheated to the point that the D: drive, where I kept my data, virtually melted. Fortunately, I am religious about backups, so I had a local computer shop install a new D: drive and restored most of my data from a backup on an external hard drive. Unfortunately, that drive also failed - the local computer shop was able to get some data off of it, but none of my pictures. I had a fairly recent backup that did include all my picture files (created with Windows Backup and Restore).
I was able to find the Catalog folder and restored it to the default location (C:/Program Data/Adobe/Elements Organizer/Catalogs). The Organizer does find that catalog. It contains 2 folders (BreezeData, which contains 422 files in the format breeze-1.xml and a file named BreezeSession.dat) and (syncdb, which contains only a file named .pref). It also contains the following files: backupCt.dat, catalog.pse9db, collstatus.dat, face.thumb.9.cache, itemData.mk4, tagstatus.dat, and thumb.5.cache. However, none of my tags appear in the Organizer. I have tried repairing the catalog, got the message that there was nothing to repair, and clicked on "repair it anyway", which didn't improve the situation.
Is there another file I need to find and restore to make this work properly?
I have restored some of my actual picture files to the same location and file structure they were in on the old computer. However, PSE 9 can't find them. I have tried "reconnecting" files, and get the message that there are no files to reconnect. If I "import" the files to the Organizer, I lose all of my version sets (and I have a lot of them). I realize I can stack the original and edited versions of the same picture, but the Editor does not recognize them as versions. In addition, I lose all my tags.
Is there any way to get the pictures back into the Organizer without losing the version sets and tags? The Organizer does find the captions i have assigned.
I have already purchased PSE 12, but I thought I would have greater success if I got PSE 9 properly restored, then did the upgrade.
Any help would be appreciated.This isn't really a reply, just an update.
I was finally able to fix the problem! I uninstalled PSE 9 (I should have used Revo Uninstaller, but I forgot to do that, I just used the Control Panel, Programs & Features, Uninstall a Program.) I then went into the ProgramData directory and removed everything that appeared to relate to Adobe PSE, including the Catalog folder (there was a lot of it). I restarted the computer and re-installed PSE 9 (I had already recovered all the picture files using Backup and Restore). This time, when I did Reconnect, All Missing Files, the program itself found almost everything! I still had a little bit of cleanup to do (mostly duplicates), and I have to re-transfer all of the pictures I have taken with both of my cameras since the backup just before this disaster occurred, but at least I have (I think) recovered the majority of 7 years of photographs. I noticed while I was doing the cleanup that not every filename (I just leave the IMG_#### assigned by the camera) was there, but I am assuming the missing filename numbers are photos that I either deleted or moved to a folder I call "Trash" for photos that are going to take a lot more time to fix than I have immediately - if they can be fixed at all.
The recovered photos retain the version sets and tags that were originally assigned!
Having been through this, I would encourage everyone to backup their files regularly, and don't forget the directory where the catalog file is stored! If the catalog file is lost, you are toast!
If anyone has a similar problem, feel free to let me know and I will try to help with a more detailed explanation.
For what it's worth, Adobe was of no help (fortunately we got disconnected before I gave them my credit card number for the $39.99 they wanted to even talk to me about the problem). Similarly, I have successfully used JustAnswer.com for other complicated problems where HP (the destroyed computer) or Dell (my new computer) couldn't help, but they were unable to help with this problem.
I think I have a little more work to do, including loading my recent pictures, but I plan to start on converting the recovered files to PSE 12 soon. -
I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login. I tried the method where you go into single user mode and type in commands, however that method uses some of the letters that are not working on my laptop.
You didn't mention which version of OS X your running but there are password reset utilities provided OS X: Changing or resetting an account password (Snow Leopard and earlier) - Apple Support or OS X: Changing or resetting an account password - Apple Support
Alternately you can use an external keyboard to log in and change the password. Make a backup if you don't have one, it's likely that your problems aren't over. If that water continues to migrate downward and fries the logic board your macbook will be toast. -
You shut down your computer because of a problem
I loved my mac before all this, i have never had a problem since i bought it brand new in 2011. Can someone please help?
EtreCheck version: 2.1.5 (108)
Report generated December 31, 2014 at 2:11:17 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:32:52
Disk Information: ℹ️
M4-CT256M4SSD2 disk0 : (256.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh (disk1) / : 254.83 GB (23.19 GB free)
Core Storage: disk0s2 255.20 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/launchd.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Remove]
Kernel Extensions: ℹ️
/Incompatible Software/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_netbridge (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_vnic (7.0 15055.740667) [Support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Support]
[loaded] com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0) [Support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Support]
[not loaded] com.bodymedia.codelessAB185.kext (1) [Support]
[loaded] com.hzsystems.terminus.driver (4) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.AT&T.attcm_AppStart.plist [Support]
[running] com.gopro.stereomodestatus.plist [Support]
[running] com.Logitech.Control Center.Daemon.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.sierrawireless.SwitchTool.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[invalid?] com.google.GoogleContactSyncAgent.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 25 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Cineform [Support]
Flash Player [Support]
Java [Support]
Logitech Control Center [Support]
MacFUSE [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
20% Google Chrome
10% WindowServer
2% hidd
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Chrome
151 MB Google Chrome Helper
146 MB Finder
112 MB WindowServer
86 MB System Information
Virtual Memory Information: ℹ️
2.67 GB Free RAM
3.96 GB Active RAM
630 MB Inactive RAM
1.33 GB Wired RAM
1.51 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 31, 2014, 01:39:00 PM Self test - passed
Dec 31, 2014, 10:28:00 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-31-102800_[redacted].panic [Details]
Dec 30, 2014, 12:04:45 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-30-120445_[redacted].panic [Details]EtreCheck version: 2.1.5 (108)
Report generated December 31, 2014 at 3:05:00 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:7:39
Disk Information: ℹ️
M4-CT256M4SSD2 disk0 : (256.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh (disk1) / : 254.83 GB (23.19 GB free)
Core Storage: disk0s2 255.20 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Incompatible Software/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_netbridge (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (7.0 15055.740667) [Support]
[not loaded] com.parallels.kext.prl_vnic (7.0 15055.740667) [Support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Support]
[loaded] com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0) [Support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Support]
[not loaded] com.bodymedia.codelessAB185.kext (1) [Support]
[loaded] com.hzsystems.terminus.driver (4) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) [Support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.AT&T.attcm_AppStart.plist [Support]
[running] com.gopro.stereomodestatus.plist [Support]
[running] com.Logitech.Control Center.Daemon.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.sierrawireless.SwitchTool.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[invalid?] com.google.GoogleContactSyncAgent.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 25 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.6 [Support]
3rd Party Preference Panes: ℹ️
Cineform [Support]
Flash Player [Support]
Java [Support]
Logitech Control Center [Support]
MacFUSE [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% Google Chrome
6% WindowServer
2% AppleSpell
0% fontd
0% pbs
Top Processes by Memory: ℹ️
198 MB Finder
163 MB Google Chrome
110 MB Google Chrome Helper
103 MB WindowServer
77 MB ocspd
Virtual Memory Information: ℹ️
3.27 GB Free RAM
3.51 GB Active RAM
534 MB Inactive RAM
1.27 GB Wired RAM
1.05 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 31, 2014, 02:57:56 PM Self test - passed
Dec 31, 2014, 10:28:00 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-31-102800_[redacted].panic [Details]
Dec 30, 2014, 12:04:45 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-30-120445_[redacted].panic [Details]
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