Is my drive completely dead, or just half dead?

Hi,
I have two internal hard drives, a main one, and a back-up. The back-up drive is the original drive that came with the G4, it failed a couple of years ago, I had it repaired and a new, bigger drive installed in its place. I used the back-up drive to (surprise) back up my stuff, and I'd also partitioned it to hold OS9.2.2.
Yesterday, I froze and had to restart. Nothing unusual happened after the restart, everything seemed normal. This morning when I turned my Mac on, the icons for my back-up drive and the OS9 partition didn't appear on my desktop.
Did a few tests to determine if I could access the drive in anyway, I can't. Drive Genius and Data Rescue can't see the drive, which doesn't bode well. It also doesn't show up in System Profiler's ATA tree.
So, my question is, is this drive well and truly dead? And is there ANY way I can get the files off it? As it was only my back-up drive, it isn't absolutely vital I recover everything, as I've got the original files, but it would be kind of nice to get stuff back. There was some older archived stuff on there that I'd like to keep. If it's going to cost a lot of money it isn't worth it though.
Thanks for any help!

Hi, Agasucci -
Data Rescue is designed to be able to access a drive that is mechanically sound but refuses to mount for some reason. If Stat Rescue can not 'see' the drive, that would indicate the drive is no longer mechanically sound. This could include stuck platters (stiction), a dead drive motor, or something has failed on the circuit board in the drive, preventing the drive from being able to communicate.
It could also include a loose cable - power or data. I would check those, make sure the connections are sound.
Check the jumpers also. For your model, Master and Slave jumper settings should be used, not Cable Select.
If the cables and jumpers are okay, and the drive still won't mount in either OS, I'd consider it to be dead and replace it.

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My DVD/CD drive has gone dead ... it no longer takes discs at all.
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Depending on where you are located, country, region, etc, you may have options should
you wish to have it professionally restored or repaired to function properly again...
Even an Apple Store with Genius bar could, in several locations, give the product a look
and perhaps be able to diagnose the underlying issues. However that varies with the
degree of failed components and what is really wrong with it. A battery and a new HDD
could be all that's wrong with it. A diagnostic is often free, even on out-of-warranty Mac
at the Apple Store genius bar; an appointment is advised.
However if you only wanted someone to extract the hard disk drive and attach it to
a 'universal USB drive adapter kit' so at to try and access any readable files on it,
that is something that could be done at an Apple Authorized service provider; as
some of them may even have a section of resale products such as this adapter kit.
An example of this kind of kit includes wires, adapter parts, & a separate power supply
so it can be used to run the hard drive's electronics. This is not intended for permanent
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https://www.ifixit.com/Store/Mac/Universal-Drive-Adapter/IF107-108-1
Another kit example says it'd work with almost any HDD or SSD of several build types:
http://eshop.macsales.com/item/NewerTech/U3NVSPATA/
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New logic board, and new display, but now completely dead.

Hi guys,
I've got an iBook G3, running 10.3.9.
In December 2006, the logic board failed, so I bought a MacBook, because I didn't have time to be offline waiting weeks for Apple to replace the iBook's logic board.
After much badgering, Apple reluctantly replaced the iBook's logic board under the extended warranty program.
While the iBook was with the Apple repair store, they replaced the display for new as well, even though I didn't ask them to, and even though I wasn't charged for it.
I presume that was because the store discovered that the display was duff enough to be replaced under another extended warranty program.
When I got the "repaired" unit home, with a brand new logic board, and a brand new display, I turned it on, and it seemed to be working fine, so I turned it off, and continued to use my MacBook.
A few weeks ago, the second logic board on my MacBook failed (another long horror story entirely), so I began using the iBook for the first time since it had been "repaired" some six months earlier.
Almost immediately, the iBook began exhibiting a major problem, specifically that I'd be typing away, and suddenly the display would go black.
I could just about see the icons and documents on the screen, but the unit was unusable.
So I pulled restarts, full shutdowns, disk utility, zapped the PRAM, etc, all to no avail.
It seemed to be an intermittent problem.
For example, sometimes, from a cold start, the unit would work for two or three hours until the display went black.
Other times, I'd pull a cold start, and it would go straight to the black display.
By chance, I discovered that if I gave the iBook a shake, the display would come back on.
But then it would go black after a second or two.
And then with another shake, it would come back on for a second or two.
And then it would go black after a second or two.
And then with another shake, it would come back on, sometimes for a couple of hours at a time.
So I figured that it must be a cable which, during the installation of the logic board, and/or the new display, wasn't seated correctly by the technician.
I phoned Apple, and told them about it.
They said that because I had reported the issue beyond 90 days since the logic board had been replaced, it was no longer Apple's problem.
I explained to Apple that I hadn't used the iBook for six months, because I had a MacBook.
After much badgering, Apple has agreed to replace the logic board if it's faulty.
However, Apple has refused to replace the NEW display, even if that's also faulty.
Apple is also insisting that I have to pay all the labor charges.
Meanwhile, I've noticed that the iBook is now incredibly hot.
I mean, the MacBook is infamous for running hot, but this "repaired" iBook makes my MacBook feel like a block of ice by comparison.
I don't remember the iBook running so extremely hot before the "repair."
Which has made me notice that during the last few weeks, I've never heard the iBook's fan come on.
I presume that an iBook has a fan ?
Please confirm.
Therefore, another loose cable ?
Today, the display went black again, as usual.
So I gave the iBook a shake.
But this time, nothing happened.
No display.
No fan.
No hard drive spinning.
Just silent and dead.
What do you reckon, guys ?
Duff logic board ?
And/or duff display ?
And/or duff fan ?
And/or duff cabling by the technician ?
As far as I'm concerned, I don't see why I should have to pay for yet another repair, to correct hardware and/or workmanship which was so bad that after only three weeks of ACTUAL use since the "repair", the unit is now completely dead.
All opinions and advice gratefully received.
With thanks and best wishes,
Michael
London, England

Hi S,
Many thanks for your helpful and swift response.
I agree with you regarding the likelihood that these problems would have surfaced immediately during normal usage, regardless of how much or little time had passed since the repair.
As advised, I will inform Apple Customer Relations UK about the new developments.
Indeed, when I resubmit the iBook, I'll include a print-out of this discussion.
I agree with you about the fan.
Prior to the failure of the first logic board, I ran that iBook for YEARS, without noticing any heat issue.
Indeed, if there had been such incredible heat, then I'd have searched these discussion boards, and reported it to Apple HQ.
Therefore, the astonishing heat is definitely a new development since the "repair."
Consequently, I take on board your comments about the lack of a working fan since the "repair", which I shall also mention to Apple HQ.
As for running the Apple Hardware Test, the unit is completely dead.
The power cable is green, but the unit is now completely silent and black.
I also note your suggestions regarding the cable which connects the display to the rest of the unit, which I shall also mention to Apple HQ.
No repair sheet was ever given to me by the Apple Repair Centre (ARC).
Indeed, no receipt was ever given to me when I delivered the unit to the ARC, nor was any paperwork ever given to me when I collected the unit from the ARC.
However, Apple HQ can see on their screen that the logic board and display were both replaced for new by the ARC.
What else was and wasn't done by the ARC is a mystery.
I'll phone the ARC and ask for copies of any and all paperwork, so that I can submit it all to Apple HQ, which I note is your recommended option, rather than returning the unit to the ARC.
However, the complicating factor is that with the exception of the logic board, it is my understanding that Apple is denying any liability on any part of the "repaired" unit, including the brand new display.
If I understand Apple HQ correctly, they're now saying that all other hardware and labor costs will be mine.
I'm sure I could buy a WORKING second-hand iBook G3 for the same price as a repair, if not cheaper.
Therefore, perhaps I should return the unit to the ARC, and give them the opportunity to correct their previous workmanship, at their OWN cost.
Because as far as I'm concerned, the ARC had two customers during the repair: Apple and the end-user, as evidenced by the fact that the ARC has invoiced its first customer Apple for workmanship which was clearly not up to Apple's own standards, and the ARC has then delivered the unit to its second customer, the end-user.
In addition, regardless of Apple's 90 day warranty on repaired hardware, UK law includes the Sale of Goods Act 1979, and other relevant legislation: http://www.dti.gov.uk/consumers/fact-sheets/page38311.html
Furthermore, if the ARC is completely unhelpful, I could jump all over them, by writing to Apple HQ, with cc's to the UK editions of MacWorld, MacFormat, and MacUser magazines.
As advised, if the unit goes to Apple HQ, I will suggest that the unit is looked at carefully during disassembly, to see if errors were made during the ARC "repair."
I'm always polite when on the phone to Apple, because I love the company so much.
Indeed, even though during the last twelve months, I've been having very bad luck with the iBook, as well as with a MacBook which has exhibited so many problems that Apple has now agreed to replace old for new, I still love my Mac.
And joy, sweet joy, I've just seen on the TNT courier's tracker website, that my replacement MacBook, built by Apple in Singapore, then flown to Arnhem in Germany, then flown to Northampton UK, then delivered to Heathrow UK, left the Heathrow depot 30 minutes ago, for delivery to the customer.
And the sun is shining.
Thank you again for all your kind and wise advice.
With best wishes,
Michael
London, England

IPod 40 gb click wheel completely dead!

I bought an iPod (40gb click wheel) in September 2004 for the grand sum of £299 – so it isn’t even 2 years old! It has totally died. Firstly in June it refused to be identified by my Dell computer; then it corrupted a part of the software in my computer which identifies my DVD/CD drive. I had that fixed by Dell – thank goodness it didn’t do any further damage! As a result of not being recognised by my computer I was unable to add additional tunes to it. The iPod was still working but then started to make lots of noises. It then stopped working altogether and produced the folder with!. I phoned the support line in early July and was told that there are several articles on the web site which could help – I followed the recommendations and it still continued to try to re-boot itself. I was also told that getting it fixed would cost me £166 as the one year warranty had run out !!!! (Surely it should last longer than that – also I can buy something new which is more reliable for less than that!) The last stage was the final appearance of the apple logo, a black screen and now it is completely dead. It refuses to charge up with the battery and I’m absolutely livid. It doesn’t warrant being fixed. I hearby plan to return this lump of rubbish to Apple as I was on the verge of throwing it away but didn’t want to pollute the environment with whatever nasties lie within.

I've got the same problem mate. The clickwheel started to ge dead in places like around skip forward track area, (which was annoying to say the least.) But the other day it completely died, now it tries to start up showing the apple logo, then you can hear inside the hardrive spin up then a loud click then it tries this again about 5 times before showing the support website.
Ive probably had the ipod for about 2 years.
Annyoing since its a 40gb ipod and i've barely filled up 13gb. I might take it into see what the shop says but i sort of know its gonna be not worth repairing. Plus the video ipods are looking really good.

How do I know if my drive is dead?

I have a pioneer dvr-112D and it has stopped reading/writing CD-R, writing DVD. It can only read dvd.
It trys to spin the cds but then ejects the disc.
How do I know if it's completely dead?
Thanks guys

Hi-
The Archive and Install, is a reinstall of your OS without loosing your user items (no reformatting of the hard drive).
http://docs.info.apple.com/article.html?artnum=107120
If you do so, make sure you select "preserve user settings".
One more question- did the drive work BEFORE the update to 10.4.9? The reason why I ask, is there were many problems, of all kinds, but many related to sudden "death" of combo drives, al occurring after the 10.4.9 update.
The solutions were-
1- Reinstall (Archive and Install) of the OS X, then update from "Combo" updates downloaded from Apple download site;
2- Reapply the update only (no reinstall of the OS X), using the Combo updater downloaded from the Apple download site;
3- Downgrading, or, moving back to 10.4.8, or the last version of the OS X before the problem occurred.
Without doing the A&I, you could try the reapplication of the update:
http://www.apple.com/support/downloads/macosx1049comboupdateppc.html
There is also a new update, 10.4.10, which is supposed to have fixed some of 10.4.9's problems:
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410updateppc. html
When updating, it is best to do so from a downloaded copy- not by automatic update.
Recommended update proceedure, after downloading the update:
1-Repair hard drive and permissions (using Disk Utility)
2-Clean caches and log files (use Cocktail, Tiger Cache Cleaner, or manually with Terminal)
3-Restart, and boot in Safe Mode (hold Shift key on startup, until spinning gear appears)
4-Run the Update only, with no other applications open
If the drive had problems before the 10.4.9 update, it may be safe to assume the demise of the drive (unlucky).
G4AGP(450)Sawtooth, 2ghz PowerLogix, 2gbRAM, 300gbSATA+160gbATA, ATI Radeon 9800 Mac OS X (10.4.8) Pioneer DVR-109, ExtHD 160gb x2, 23"Cinema Display, Ratoc USB2.0, Nikon Coolscan

Hard Drive is dead - deciding what to do next

Hi all,
My computer is a 12 inch Powerbook G4. My hard drive is dead.
Here's what happened. Night before last my powerbook was freezing randomly. In retrospect the HDD was making some clicking noises but not consistently. Following morning it freezes one last time. On reboot, it won't finish starting up.
I run Tech Tool and all the HDD scans fail. I use Disk Utility on the Tiger OS CD and it also comes back saying that the HDD has failed. All the repair attempts by these tools fail. I read some articles here in the forum that led me to pay the $5 and download Data Rescue II boot cd file to try and see if I can recover anything. I'm burn the disk image to a cd, but am unable to boot off the disc.
I make an appointment at the Genius Bar at my local Apple Store to basically confirm what I think has happened. They hookup their firewire drive and see that basically there is nothing viewable on the HDD and that it is dead. Since I'm out of warranty, Apple's repair option is to pay around $300 to send it to their repair facility. I'm thinking I may do the replacement myself.
So, my understanding is that the drive that's in there is a 60GB 4200-rpm Ultra ATA/100 hard drive. My question is can I upgrade to faster, larger capacity drive? How do I know what drive will work?
Thanks for taking the time to read my post.

If you want size, definitely get the 250GB drive. It is the largest-to-date drive. I remember just "weeks" ago when I recommended this option to some folks, people thought I was fibbing since the previous option for largest drive was 160GB.
They also thought I might have been confusing it with the SATA drive for MacBook and MacBook Pro computers.
If you're looking at speed, then it's the 100GB drive at 7200RPMs. I'm sure eventually, they will come out with a higher capacity for the 7200RPMs, much like the 250GB story.
I debated over that myself, when I decided to tackle upgrading the drive on my other PowerBook, the 15-inch one. Those are easier. I don't think I will ever pop open the 12-inch PowerBook to do any work on it.
250GB gets space. I wanted it, but at the time, didn't have the money. I got a great deal on a Seagate 160GB 5400.3 RPM drive (the ".3" stand for the version drive you get). It was less than retail because of a price match, plus a store credit coupon I had.
So I went for it. Plus, this drive had Seagate's "perpendicular recording" technology that makes it just as fast--so reviews said--as the 100GB 7200RPM drives.
And 5400RPM vs. 7200RPM drives are really nominal in speed difference. It's not noticeable, according to my research. Where it is noticeable is video editing, and intense tasks. Then there's the factor of higher capacity drives with slower speeds, beating out lower capacity drives with higher speeds.
But I don't want to go in to that. I'll be talking all day!

Completely DEAD iPhone 3GS, Data Recovery ?HELP?

I have a iPhone 3GS 16GB, The other day it just went off? tried unplugging it from the mains and plugging it back in again, but nothing happened.
I tried to get it to go into DFU mode, Nothing!
Plugged it into my Desktop PC, Nothing showed in itunes?
I had it tested by a local phone shop and they said they did all the scans/checks and whatnot that they could and the iphone is a complete dud!:(
But i really need the data that is on there?
I have been told that if i take it to an apple store they can do a data retract for me?
What are my options for a complete dead iphone but needing the data on there?

Apple does not offer and will not perform any data recovery service.
A simple google search will reveal multiple data recovery services, if you really need such a service and are willing to pay an arm, a leg, and give up your first born child for that data.
If the device has been used as designed, it would have been backed up regularly to iTunes or iCloud.
Simply restore that backup to a new iOS device.
Contacts and calendars should be synced to a supported application on the computer or a cloud service.
Pictures taken with the device should be regularly copied off the device to a computer as would be done with any digital camera.

CD/DVD drive is dead (+ some more)

My CD/DVD combo drive is dead, and I'm looking for a do-it-yourself fix.
Some important notes (maybe):
-It started with a CD getting stuck in the tray during one of my many logic board freezes. When I restarted the computer, the CD wouldn't come out, so I opened it by putting something sharp into that little hole. After that it won't respond.
-It doesn't work when rebooting into OS 9
-The open-button on the keyboard doesn't respond at all, and no icon comes up on the screen when I press it.
From what I've read elsewhere, apple-support claims that the last two points means that the drive is dead and gone, and I need to replace it.
BUT...it seems strange to me that the drive would suddenly stop working when I used that hole to open the tray. Can it really destroy the drive to use that way of opening it? And what about that logic board freeze that started it all? Can that potentially ruin the drive? Or could this be a software problem?
As for the logic board issues, Apple's answer has always been "replace the enitre board". Later it turns out that it's only a few connections gone bad, and you can actually fix it for much cheaper than what Apple suggests. Actually, you can fix it youself for free. So could it be the same way with the CD-drive? That Apple tells people to change the drive, while there might be an easier and cheaper fix?
So to sum up:
1) Could the CD/DVD issue be a software-issue, despite the fact that the button is unresponsive and that it also won't work in OS 9? If so, how can I fix it? Are there any drivers I can try to re-install?
2) If this is a hardware-problem, is it possible to fix it yourself? Like, opening up the computer and connect what needs to be connected? If anyone knows of a DIY-guide, please give me a link.
And last, just a suggestion:
I think the apple-support forum should start using 'stickies'. It would help alot of people, and also take some load of from the staff.
There are DIY-fixes (that really work) for the following:
- logic board freezes
- dead trackpad
- dead screen
- CD reading-issues
....and probably more.
Would be nice if you could gather all these DIY fixes as stickies on the top of each forum-list, cause right now it's kind of hard to find anything helpfull without having to ask. And I see that you keep refering to earlier posts over and over again, so why not just make stickies of them?
Thanks.

1) No. Since it won't work in OS 9, either, it is most likely a hardware issue. Apple says to use a straightened paperclip to open the drive manually. I'm not sure that "something sharp" wouldn't damage the drive mechanism, since a straightened paperclip is not sharp.
2) It's probably going to take a new (or used) drive. You can find one at PowerBook Tech. They also have instructions for replacing it, but it's not an easy thing to do. (You could also maybe find one on eBay.)
Another set of instructions for replacing the optical drive can be found at iFixit. iFixit also has the drive available for purchase, but it's more expensive there.
If you don't want the Combo drive, a CD-ROM or DVD drive can probably be had for less money. eBay may have some really good buys from people parting out their iBooks. Look for somebody with a good feedback profile.
Good luck.

How do you boot from an external drive when internal drive is dead?

The internal drive is dead, but I have a complete dupolicate on my fire-wire external drive. I think I remember reading that there is a combination of keys to press down when starting to allow one to choose which drive to use as a startup volume. As it is, the thing won't start up at all.
So I know it's supposed to run from the external drive, but how do you get it to boot from it without having designated it as the startup when it was last running?

Hold down the Option key when booting the computer.
When I asked the question I was working on my daughter's ibook.
Now I'm back home and I have a firewall external drive, so I tried pressing option when I started and icons for startup drive come up BUT there is only one icon -- that being for my internal drive. I know that the external drive, which has a duplicate of the internal, is capable of starting it up ok, because when I go ahead and , after starting it up on the internal drive, then pick the external drive to start and then restart it, it goes to the external drive ok. But again, if it has been preferrenced to start on the internal drive and I do the thing by pressing with option when I start, it doesn't give me the option to use the external drive. (The external drive is partioned, and the duplicate startup is in one of the volumes, but I don't think this should have anything to do with anything, since it can start up using the appropriate external hard drive volume when I have selected it in my preferences.)
G4 tower Mac OS X (10.3.9)
G4 tower Mac OS X (10.3.9)

My hard drive is DEAD.I have to reinstall all my Adobe programms and I need to know exactly the correct process to do ( Indesign CS6-Photoshop CS6 - Photoshop CS5 -Illustrator CS6 - Ligntroom 4 )....

My hard drive is DEAD.I have to reinstall all my Adobe programms and I need to know exactly the correct process to do ( Indesign CS6-Photoshop CS6 - Photoshop CS5 -Illustrator CS6 - Ligntroom 4 )....
is any friendly tutorial available ?
Thank you
Albert

If you didn't have the opportunity to deactivate the installations then you should contact Adobe Support thru chat and ask them to reset your activations for all the serial numbers involved.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Then you just reinstall the programs and activate using the same serial numbers. If you need to download you can find download available thru the following links...
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
You might also find the following helpful...
Download and Installation Help -
https://helpx.adobe.com/download-install.html

Is my drive completely dead, or just half dead?

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