Is my HP Folio new?

Hi there,
I think I have to ask this question here because the retailer that sells me the HP folio is probably not going to give me a good answer.
I went to @Notebook.com Funan outlet yesterday to buy a HP Folio. The seal was reasonably intact but there were bubbles on it, and the plastic packaging had some 'wrinkles'. As this was already the 2nd computer that they showed me, I gave them the benefit of the doubt. (Yes, the first time they brought a notebook with a tampered seal, and I rejected it)
When the 2nd laptop was switched on, it produced a black screen that shows 'windows wasn't able to shut down properly...', I asked the salesman and he mentioned that this is a standard protocol by HP for new computers. I decided to give him the benefit of doubt. He began to setup my laptop, and surprisingly the computer didn't move at all for the next 30 mins! I asked why is it so long when I could have installed a fresh set of windows in that time period. He claimed that it is normal to have a setup of more than 30mins for new computers.
He asked me to go for lunch twice and return. Each time I refuse saying I have time. On the third time he asked me (now about 30 mins have passed), I said okay I will return. But before I do that, I will write down the serial number of the laptop before going off just in case they swap it with another set. Guess what? Seeing this, another more senior salesman stepped in, and immediately rebooted my computer and everything is now setup!
When I reached home, I then realized that the plastic packaging that covers my power adopter is crumbled and not sealed. Is it normal for the plastic packing to be crumped and not sealead? And is it normal for a seal to contain bubbles in it? I hope I have not misplaced my trust, but the more I think about it, the more I think that they have sold me a used notebook.
As HP is a very established brand, would HP be able to do something about this? Or do I have to go back and argue with the retailer on this?
Thanks much.

"I asked the salesman and he mentioned that this is a standard protocol by HP for new computers."
Get a full refund, do not do business with them again, they are lying.

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