Is my IP profile 'stuck at 2Mbps?

Hi! Hope you can help me.
I am on unlimited BT broadband and always used to get >7Mbps using the BT speed checker.
For the past fornight however I have been getting <2Mbps.
My connection info and results of a speed test are below.
Can you do something to raise my IP profile speed please? I think this is the problem... I have a quiet voice connection.
Connection information
Line state:
Connected
Connection time:
3 days, 05:03:40
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.3 dB / 21.0 dB
Line attenuation (Down/Up):
35.0 dB / 19.5 dB
Output power (Down/Up):
19.8 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
1666 / 24
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3419 / 11
Error Seconds (Local/Remote):
0 / 0
Download speedachieved during the test was - 1.96 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.

looks stuck
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Similar Messages

Re: Help ! ADSL IP Profile Stuck at 2Mbps

I am having the same issue but the contact me link is no longer working
I am on a live chat with 1st line and she has run a line test and is now getting me to run a speed check dispite me already telling her I am geting 2Mbps rather than my ful potental can you help me contact openreach to reset this stuck profile
"I AM GOING TO SAY THIS AGAIN MY LINE SPEED IS STUCK AT 2Mbps I am geting DNS probe errors and connection time out error rather than the full potential speed of 16Mbps there is a link on your forum deating this open reach need to reset my stuck profile"

personal diagnostic
Speedtest speedtest@speedtest_domain diagnostic
Speed test

Slow Speed / IP Profile stuck at 2Mbps

Hi There
Same old problem:-
Profile seems to be stuck at 2mbps
Tried connecting to real master socket
Tried quiet line test - seems ok but I have nothing to compare it with no real noise a few crackles but that was it.
Results
26/08/2013
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 0:32:00
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
8.4 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 6.5 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
35 / N/A
HEC Errors (Down/Up)
N/A / 15
Error Seconds (Local)
25
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Any help would be appreciated - is it worth trying to get the profile reset?
Regards
Paul

Hi Paulsa,
Thanks for the post and welcome to the forum. I'd be happy to help with this.
Please drop me an email and include your account details and link to this thread. You will find my contact link under the 'About me' section of my profile, just click on my username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Help ! ADSL IP Profile Stuck at 2Mbps

Hi,
My BT broadband speed has been stable at around 7Mbps installation in October 2013. About three weeks ago my download speed dropped to about 1.92Mbps - I have been through all the appropriate tests using the master socket with numerous devices - all show the same download speed.
It appears that my IP ADSL profile is stuck at 2Mbps ! Please can the mods assist ?
I logged a fault with the offshore guys a week ago but they do not seem to understand the issue - simply repeating the fact the DSL conection rate is 8.13Mbps. This does not help if IP profile is set to 2Mbps.
The link has been stable for 7 days (after they requested a Home Hub reboot).
Details below - thankyou.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
7 days, 20:42:41
Downstream:
7.938 Mbps
Upstream:
448 Kbps
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
TCP/IP settings
Broadband network IP address:
86.142.45.241
Default gateway:
217.47.23.147
Primary DNS:
217.32.171.22
Secondary DNS:
213.120.234.34
Solved!
Go to Solution.

Certainly looks stuck with 7 days connection time mods will post a contact us link when they read this - tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Payload variables not working & Profiles stuck on 'Sending'

Hi all,
I've been trying to use Profile Manager to specify user e-mail accounts on Mac devices (eg, MacBooks) but I've been encountering a couple of problems. I've tried searching around and didn't find any answers.
First of all I'm running the latest Mountain Lion Sever. All clients have up-to-date Mountain Lion too.
Problem 1: Payload variables not working
I'd like to automatically setup Gmails on the MacBooks. Now the users' email addresses are already set to their gmail accounts. So all I have to be able to do is use the %email% payload variable as the username when I go set up the (IMAP) mail accounts in the Profile Manager. However, when I download the profile to the device, it does not convert the payload variable; ie, it tries to log into gmail with the username '%email%'. Other payload variables do not work either.
Oddly enough, the payload variables work as they should with iOS devices...
Problem 2: Profiles stuck on 'Sending'
After enrolling the devices, it seems a hit and miss whether the MacBook downloads the correct profiles from the server... Is there a way to force on the MacBook to update/refresh its profiles? Also, when I update profiles within Profile Manager, the changes are pushed to iOS devices fine but not to MacBooks. Those tasks are all stuck on Sending... Logging in, restarting etc. sometimes helps but not always... Is there a reason why?
Thanks in advance.

Same problem here. Some profiles are being sent, some are stuck on the server. I have no idea why this difference.
Any luck solving the issue?

IS my BT IP profile stuck at 2000kbps?

Hi I have been on BT Broadband Option 3 continuously since early 2006 at the same address, and in mid-2007 I got BT Vision.
For as long as I remember (certainly over 1yr), my connection shows as: 448/8,096. I know as I go into the settings once every 2 weeks to activate/deactivate wireless and use my laptop.
I recently noticed that my neighbouring flats (live in central London) all get higher speeds. For the last few days I ran the speedtest. Below are the results, always very similar.
Could it be that I have a "stuck" IP profile which only allows 2,000kbps ???   If so what is the best way to sort this out without having to spent days on the phone?
Any help greatly appreciated.
Thank you
steve
Best Effort Test:
Download speed achieved during the test was - 1827 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Assured Rate Test:
Download speedachieved during the test was - 1188 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
Router Stats [homehub1]
Uptime: 2 days, 5:12:28
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [MB/MB]: 287.37 / 299.08
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.5 / 23.0
SN Margin (Up/Down) [dB]: 29.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2,498
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1

Thank you for your very prompt reply and advice.
I don't think waiting for 1-2 days will do anything really, my internet connection is as fast as it's always been.
I didn't run the speedtest because I noticed a temporary drop in speed as you suggest, just that I happened to be at the neighbouring flat and used their computer and the internet was flying!! They are on the same BT package. I got curious and used the speedtest and found out that my IP profile is at 2,000kbps, whereas the 'sync' speed is 8Gbps. I don;t know what my profile was in the past, as I had never checked before, but I remember for a very long time the 'sync' speed was always 8Gbps.
Looking online I found a series of posts from 2008 about people having their IP profile stuck (always at 2000kbps), and that it somewhat coincided with those who activated BT vision in mid-2007 (like myself), due to some kind of BT exchange software bug, and horror stories about calls to india without any result, and having a hard time to get their profile reset.
However I'm willing to follow your adivice and wait a few more days. (True, I disconnected the router recently to put another filter just in case, but genererally the router is on for months at a time.)
What I'd like to know however, is that if I'm always having   "sync=8Gbps, IP profile=2000kbps", /2008 bug, who do I contact?    Some of the information in the 2008 posts must be out of date, but they do mention speaking with BT Wholesale.
Does anyone know how to contact them? Do I need to have an engineer have a look at it, or can they do it remotely?
Thank you.
PS: I only have one socket, all the flats in the block i live look the same so suspect have similar wiring, and i live in central london so i imagine the exchange must be near.

Profile stuck again...

Ok..the electric blinked a couple of times this morning in the torrential rain...profile stuck again..I'm fed up to the teeth with this s**t...
CraigS (one of the mods) emailed me yesterday to inform me that my profile was being "rebuilt" (whatever that means)...everytime I even have the slightest resync my profile is stuck on the banded 2000kps and has to be manually reset...
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4640 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
It's giving thunder for Thursday so, no doubt it will be another disaster...can I have it reset please?
BTW...why is DLM CONSISTENTLY failing?

Thanks for the answer Craig...I have had a long term problem with REN...after spending much time on this forum debating it with a certain RogerB, we decided it was caused by an ovehead mains 11kv line which supplies a steel manufacturing business...this line (switches ?) at times and the hum from from it interferes with my broadband..
Like this Daily...[IMG]http://i858.photobucket.com/albums/ab141/dolmenman/Rx_Noise_margin_dB-2010Apr30-1533.jpg[/IMG]
Unfortunately, I'm not rich enough to take on the power company (or the structural steel works) so when my noise margin (ineveitably) rises to 15+dB I forcibly reduce it with a telnet cmd using the routers broadcom chip...
Normally by balancing the two (with a 8dB over head on a 53dB loop lose line) I can maintain a 4500kps+ sync for weeks..
If, on accasion, have have a powersupply issue, or a thunderstorm, I can usually "twiddle" with things and be back to a 3-4 meg connection in 12-36hrs
Unforunatelly, I no longer seem to be able to do this as ANY disconnect IMMEDIATELY puts me on the 2 meg banded profile...
PS..we need RogerB back on the case

BRAS profile stuck AGAIN =(

Very close to my exchange and regulary get near full 8Mbps from a very stable connection.
Looks like this weekend has seen my bRAS profile stuck AGAIN! =(
Speedtest results
Now the last time, took an age for the first line of BT tech "help" - so I thought I'd see if there was a less stressful way to get it fixed.
Any suggestions from the community?
Solved!
Go to Solution.

profile will only change if you have problems with connection and connection drops. the reason for the 3+ days connection is to ensure that line is now stable to avoid the same thing happening next again day and the automatic system should correct the profile in that timescale. normally if you drop connection and connects back at lower speed profile will drop almost immediately to correct value for current speed but when speed reverts back to 'normal' the profile on adslmax 20CN can take 3/5 days to increase.
the mods are the certain way to get profile fixed but you can try others
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I.P Profile stuck yet again at 2Mbps

Hi,
I have had this problem 3 times in the past 6 months and its getting pretty tiresome.
My I.P profile is stuck YET AGAIN at 2Mbps. Please can:
1. Reset it back to my normal speed.
2. Give me any advice as to why it keeps happening.
I have heard that it could be down to having to restart the homebut, but I only do this maybe once every 2-3 weeks when the wifi decides that nobody should get an I.P address...
Here attached is the Wholesale test and my HomeHub 2.0 uptime.
Kind regards,
Alex

this is normally caused by your line dropping connection or manually resetting a few times in a very short period and on one of the resets the connection speed drops low that correct profile is 2mb then you reconnect again and get your normal 8128 connection and your profile should correct itself automatically in your case it gets stuck
mods will post the contact us link again
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I.P Profile stuck again at 2Mbps

Good afternoon,
I have had this issue before (earlier this year) where my I.P profile seems to be throttled to 2Mbps. I am used to seeing speeds of at least 6-7 Mbps. I have done the BT Wholesale test as instructed and confirms that I should be operating at 8 Mbps but being restricted to 2 Mbps.
Could some one please reset it for me?
I will upload a screenshot of the wholesale test.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

IP Profile stuck at 135kbps for 1 month

Hi all,
I have had numerous problems with my broadband for over a month now, after years of stability and happy surfing...and after the last two weeks of just going round the same loop with the phone help, I am trying this forum for the first time. Please help!
Please excuse the long first mail introducing the problem history:
About a month ago, my BB started dropping, and synch rate fell to 2Mbps (previously 8). If I knew then what I know now, I might never have done anything about it! Since then, the sequence of events is:
1. New home hub delivered (previously HH 1.0, now 2.0 type A). No change.
2. Couple of days later I'm told an engineer has "tweaked" something in the exchange, and everything seemingly returns to normal - 8126kbps synch rate, IP profile 7000, happy customer.
But...
3. Two days later, IP profile goes to 135kbps, still synching at 8126kbps. I was about to go on holiday, so I left it, thinking potential interim fault.
4. Back from holiday 11 days ago, no change, so ring again. I can see that BB has been disconnecting frequently while I was away, so clearly some problem with the line somewhere. An engineer comes, and rewires my master socket, which my router is plugged into directly (it was old style, now brand new NTE5 faceplate). Since engineer visit, BB line stable - hasn't dropped at all except deliberately when BT doing investigations, etc.
5. BT tell me the IP profile they have set is 7000k, but Speedtester says otherwise - this mornings results, same as any other stage over the last 4 weeks:
Download speedachieved during the test was - 52 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :8126 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.22:27.5:63.28 (SBE:NBEBE)
6. BT send another engineer, who says that the line is fully functional, but that as far as his diagnostics are concerned, I am on a line that has a maximum connection speed of 8Mbps, when I am paying for "up to" 20Mbps. He says, according to his test, I should be able to get 17Mbps (although I suspect this is optimistic - BT say I should be able to get 7-9 Mbps). Anyway, the engineer says that it is a BT retail issue, there is no fault on the line, and that he suspects that if they set me up correctly on the 20Mbps service, the 135kbps problem will go away.
7. Since then, 6 days ago, BB line has remained stable, synching at 8126Kbps, BT have tried "placing orders" to do what the engineer suggested (though they maintain I am on the correct service). These were delivered late or not at all, and I suspect were just stalling tactics. BT say my IP profile is still 7000Kbps, while Speedtester continues to say otherwise. I have started losing my mind...the case continues.
I am kind of at the end of the road - if there is nothing wrong with the line, and the connection is stable, why hasn't the IP profile settled down?
Equally, if there is no problem on the line, why is my noise margin so high (see stats below). There are no other wires going in to my master socket, other than the phone and the router. I have no extensions. I have tried 10 different filters (though when I have previously had a faulty filter, the symptoms were very different). I am at a loss.
BT's last effort at this was last night, still no change. Router stats:
Line state
Connected
Connection time
0 days, 8:57:53
Downstream
8,126 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
19.3 dB / 29.1 dB
Line attenuation (Down/Up)
24.5 dB / 12.5 dB
Output power (Down/Up)
0.0 dBm / 12.6 dBm
Right now, I will take any advice anyone has. It has to be better than going round and round with the same questions, and no change via the phone.
Thank you in advance!

Finally, the issue was resolved on Monday....my IP Profile was set back to 7000k, and the line continues to be stable.Then on Thursday, synch speed went up to 16000k, so very happy with that - it was almost worth a month of 135kbps to get the line uncapped.
BT's database still tells me I can only get 7Mb on my phone line! Although post code check suggests 13 Mb...I wonder how much other misinformation there is out there.
Anyway, I am still waiting for the IP Profile to adjust up towards the new synch speed (slightly concerned that it is stuck, as no movement up from 7000k in 26 hours).
Thanks to the moderators for monitoring this case, and keeping me updated. I'll wait until I have seen the IP profile auto-adjusting up towards my new synch speed before I mark the thread as solved.

IP Profile stuck for three weeks

For the last few years we had fantastic speeds of ~7mbps and apart from a blip at the end of last year where a broken
Home Hub 2.0 caused our IP Profile to drop to 0.2mbps we've had no problems until now. We live only 500m (as the crow flies) from the phone exchange and the cable length can't be more than 1km.
Around three weeks ago I noticed our speeds had dropped to around 2mbps, confirmed with speedtest.net. I tried out the bt speedtester and noticed our profile had dropped to 2mbps. I assumed there just a problem with the exchange or something along those lines and decided to leave it a while hoping it would increase. Its been nearly three weeks since then and nothing has changed. I've tried restarting the router twice, although I was reluctant incase it caused the profile to drop further and this has changed nothing, even imediately after restart.
I thought I'd check with the forums first rather than calling support as I've never found their help very, well, helpfull.
Below is a recent speedtest and the current connection status on the Home Hub 3.
Download speed achieved during the test was - 1.6 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2mbps
Connection Information
Line state: Connected
Connection time: 4 days, 22:23:54
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 12.9 dB / 22.0 dB
Line attenuation (Down/Up): 21.4 dB / 10.5 dB
Output power (Down/Up): 19.9 dBm / 11.8 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 23 / 6
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 22 / 0
Error Seconds (Local/Remote): 22 / 6
Any help would be greatly appreciated and if you need any extra information that I've missed please just ask.
Thanks,
Jack

David81 wrote:
I notice your noise margin is high, it's usually around 6.1db. If it's any help, have look at my recent thread. In the end it came down to problems with my local cabling which, once replaced, solved the problem.
BT are able to reset the line if the profile is stuck at a low level but try the 17070 number option 2 for a Quiet Line test and see what happens and point out to BT if it's noisy.
I have to put on record that it seems to me tha BT are very reluctant to send an engineer, only as a last resort. In my own recent trouble, which lasted the better part of 2 weeks, I was given a variety of "explanations" for the trouble, including telling me my router was incompatible, that there wasn't enough "bandwidth" set within my router (which was nonsense), resetting the line which temporaily improved things but didn't last, and only after many calls and complaints did they finally cave in and send an engineer. They kept insisting that the problem seemed to be all within my property, which it wasn't.
They could have sent an engineer days ago and spared me an awful lot of wasted time and phone calls.
as the OP is on the max speed for adslmax the high noise margin is good and cannot be reduced to increase speed. this gives noise margin in hand which will help give good connection when line upgraded to 21CN
high noise margin is not always the sign of a problem
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IP Profile set to 2mbps

Hi, I've been trying to get this issue resolved and from what I've read this is a good place to try
My BT broadband was installed about 20 days ago and the first few days went swimingly
Speeds were around 6.5mbps
Downloads were great, streaming video was great. But then... speeds dropped, streaming video connection was stopping and 'buffering' every few minutes.
Unfortunately, when checking speed after the 10day stabilisation period, it appears that the IP profile is 2mbps on a line capable of nearly the full 8mbps (as it has been over the years, and even up until a about 10 days ago)
I've tried the standard BT route to sort this out, but don't appear to be getting anywhere (no need to bore with the details) and I don't think an engineers visit is warranted!
Please... any help?
Solved!
Go to Solution.

Hi again
Thanks for your concern, the ADSL line status was found under Settings - Advanced Settings - Connection:
ADSL Line Status
Connection information
Line state: Connected
Connection time: 0 day, 01:39:24
Downstream: 8,128 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.8 dB / 23.0 dB
Line attenuation (Down/Up): 0.5 dB / 3.5 dB
Output power (Down/Up): 9.8 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 0 / 0
Error Seconds (Local/Remote): 0 / 0
The faceplate looks to be a Non NTE5, and all the extensions sockets have an ADSL filter plugged in to them, as mention before the line was getting very good speeds (as it has done in the past with other ISPs).
As for the other info:
What do you reckon?

IP profile stuck

Hello we had broadband and phone problems around Christmas, the long story short is that we had a new phone line installed as the old was corroded and everything is working perfect except for the IP profile has been stuck at 3000 or 3mb ever since. Can the IP profile be reset? Having problems getting BT speedtester to work atm so I shall try post that later.
Solved!
Go to Solution.

ADSL line status
Connection Information
Line state
Connected
Connection time
3 days, 17:47:39
Downstream
4,384 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.2 dB / 20.0 dB
Line attenuation (Down/Up)
43.3 dB / 25.5 dB
Output power (Down/Up)
7.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
883 / 96
CRC Errors (Down/Up)
13 / 23
HEC Errors (Down/Up)
122 / 12
Error Seconds (Local/Remote)
11 / 20
Weird thing is the BT Speedtester isn't working properly today as it worked fine a few days ago, I tried again and it gave me this result:
Download Speed 0Kbps
0Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 0 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.38 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
It's telling me to do further tests, should I proceed with this Tap3 Test? it says I have to change my username speedtest@speedtest_domain.

IP Profile stuck for 3rd time since beginning of J...

Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 14:45:48
Downstream
5,056 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
15.8 dB / 28.0 dB
Line attenuation (Down/Up)
25.2 dB / 11.5 dB
Output power (Down/Up)
8.0 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
60335 / 11
CRC Errors (Down/Up)
137 / 3
HEC Errors (Down/Up)
1357 / 2
Error Seconds (Local/Remote)
68 / 10
Stats above are taken within previous half hour of this post being typed. I seem to be experiencing issues with IP Profile getting "stuck". First two times I didn't know what an IP Profile was and simply called normal helpline numbers and each time spent 4 days on the phone to call centre 2/3 per day and constant connecting and disconnecting my system to follow various protocols. End result for each was to have IP Profile reset with result that speeds returning to a healthy and acceptable 5-6Mb - to be honest anything above 4Mb is fine considering I am in rural village.
As of last night when i noticed hub resetting itself and then internet performing sluggishly I have checked IP and it is back to 0.14 which is exactly what it was in previous instances.
I really don't have the stomach to spend another 4 days going through motions just to get profile reset at the end of it and wondered if Mods can help firstly resetting the profile and perhaps also helping me understand why this keeps happening and why randomly - first instance was early July, then mid July then fine for weeks until now.
FYI I haven't got any known wiring issues or changed anything within the house to have caused any issues.
Much appreciated

Your IP profile will rise automatically once you have maintained 3/5days stable connection the mods cannot reset your IP Profile until you have 3days + stable connection as they need to see that first it is the disconnections that are causing your IP Profile to drop
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Is my IP profile 'stuck at 2Mbps?

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