Is my iphone 4 battery shot or is it a software problem?

There are probably hundreds of questions like this, but I couldn't find any answers.
A few days ago my iphone 4 suddenly shut off. The battery wasn't full, but it wasn't empty. It had about 40%.
I pressed the power button, the apple logo appeared, and then rebooted again multiple times.
So, I tried holding down the home and power buttons as suggested by others.
After doing that nothing happened. I waited for a while and tried again. It said I had to connect to Itunes.
I do that, restore, and backup my phone. I unplug the charger and it just shots off.
I then have to connect to Itunes and restore it all over again.
Sometimes it won't show the connect to Itunes message. Sometimes it brings up the lock screen asking me to reconfigure the phone as if it were new or it brings up my backedup settings.
So, if I'm finally able to get to the lock screen it will show the battery icon(not the one at the top right) as completely empty, completely full, or with a little bit of red in it. The battery icon at the top right will show 1% or fully charged.
Another problem that I'm having is my phone won't shut off. I hold down the power button and slide to turn it off, but if my phone is still plugged in, the apple logo appears and tells me to restore again.
If my battery is low, it should show the battery icon telling me to charge it. But, that doesn't appear anymore. It justs boots up.
I'm positive nothing is wrong with my dock. I've tried other chargers and other computers too.
If my battery were completely shot, the phone shouldn't even start when plugged in. So now I think there's a software issue messing with my phone.
Also, I read that if the phone shows the fully charged icon constantly, it should be serviced.
Maybe I missed them, but I haven't found a thread similar to the problems I have. I probably should just get it serviced, but if I could avoid the trip that would be great. My phone isn't Jailbroken if anyone is wondering.
Any help is greatly appreciated!

Please correct your porfile: iPhone 4 do not have IOS 6.1.4.
The usual troubleshooting steps are, also remember to test it after every step:
1. Restart
2. Reset
3. Restore from backup
4. Restore as new.
If no joy, make an Appointment with the Apple genius and have them evaluate

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    *** THIS WILL FIX YOUR iPhone BATTERY ISSUE !!!!!! BUT YOU HAVE TO TAKE THESE STEPS EXACTLY AS I MENTION THEM AND IN THE ORDER STATED. SOME OF THESE MAY SEEM REDUNDANT BUT PLEASE BE PATIENT AND FOLLOW THEM AND YOU WILL HAVE YOUR iPhone BACK THE WAY IT WAS MEANT TO BE.
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    Hello Again,
    Well…in my last post right after I did the 5.1.0 update to my iPhone 4s I remarked about how it worked and it was doing great. Not long after that (the next day at work) I noticed that the battery life was better or seemed to be but it wasn’t quite what I thought it should be. So as I am “OCD” and do not mind doing some trial and error on my phone (I mean what do we have to lose at this point right????) Here are my findings and there is a significant increase in the battery life. Just for good measure even after I discovered the difference in mine I took my wife’s 4s and performed the exact same steps to hers and she is back to the way the 4s is supposed to be, and the way it was in the beginning when we first purchased them!! (might I say she was a little reluctant to let me have my will with hers since doing the 5.0.1 update was all my doings anyway and took our phones from us so to speak, but being a good wife she trusted me one last time ;-)
    THE PROCESS AS I DID IT:
    OPEN ICloud AND IF YOU HAVEN’T ALREADY DONE SO DO A BACK UP, THIS STEP IS SOLELY TO MAKE SURE THAT YOU WILL HAVE YOUR CONTACTS AFTER YOU ARE FINISHED WITH THIS WHOLE PROCESS. WE WILL NOT BE RESTORING FROM iCloud SO THIS STEP IS NOT FOR A RESTORE PURPOSE. 
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    O.K. AFTER YOU HAVE TURNED EVERYTHING OFF GO INTO SETTINGS AGAIN AND COMPLETELY DELETE ALL OF YOUR EMAIL ACCOUNTS AND YOUR iCloud ACCOUNT. IT’S O.K. YOUR iCloud ACCOUNT IS NOT REALLY DELETED YOU ARE JUST DELETEING IT FROM YOUR PHONE. WE WILL BE PUTTING IT BACK ON LATER. 
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    NEXT STEP IS CONNECTING TO iTunes BUT…NOW YOU HAVE TO BE QUICK AND AT THIS POINT AND STOP THE SYNC PROCESS BY CLICKING ON THE CIRCLE WITH AN “X” IN IT AT THE TOP MIDDLE OF SCREEN WHERE IS READS WHAT STEP IN THE SYNC PROCESS IT IS IN. DO NOT LET YOUR PHONE SYNC JUST YET OR YOU WILL UNDO EVERYTHING YOU JUST DID MANUALLY WITH YOUR PHONE. 
    IN THE LEFT COLUMN IN iTunes YOU WILL SEE YOUR iPhone’s NAME RIGHT CLICK ON IT (WINDOWS) OR TWO FINGER TAP (MAC) AND CHOOSE “BACKUP” AGAIN YOU MAY THINK A LOT OF THIS IS REDUNDANT AND YOU COMPUTER GURU’S OUT THERE MAY KNOW A BETTER WAY BUT THIS IS WHAT WORKED FOR ME (REPEATADLY) AND SO FOR THE PEOPLE OUT THERE THAT MAY NOT KNOW OR ARE FRUSTRATED THE UPDATE ISN’T WORKING THIS IS MEANT TO HELP WHOEVER IS ABOUT TO GIVE UP ON THERE PHONE. 
    AFTER YOU HAVE BACKED YOU PHONE UP IN iTunes (WHICH WE DID JUST FOR SAFE MEASURE) CLICK ON “SUMMARY” AND CHOOSE THE “DOWNLOAD & UPDATE”, THIS WILL TAKE ABOUT 40 MINS. 
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    NOW AT THIS POINT YOU ARE GOING TO DO PRETTY MUCH THE SAME THING BUT AS YOU WILL SEE IT WILL BE A LITTLE DIFFERENT.
    AGAIN CHOOSE THE “SUMMARY” TAB AND IN THE MIDDLE OF THE SCREEN YOU WILL SEE “UPDATE” OR “RESTORE”, THIS TIME YOU ARE GOING TO CHOOSE “RESTORE”! IT’S O.K. PUSH IT, DON’T BE SCARED…EVERYTHING IS GOING TO BE ALRIGHT. LOL 
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    NOW ONCE THE RESTORE PROCESS HAS FINISHED AND YOUR PHONE HAS RE-BOOTED YOU SHOULD BE LOOKING AT A SCREEN THAT ASKS YOU TO CHOOSE YOUR COUNTRY, AGAIN GO THROUGH ALL THE STEPS AND AGAIN DO NOT CHOOSE YES TO ANY OF THE OPTIONS LIKE SIRI OR LOCATION SERVICES OR iCloud. CHOOSE NO TO ALL. IT MAY NOT LET YOU CONTINUE PAST THE iTunes ACCOUNT PART IF NOT GO AHEAD AND ENTER IN YOUR iTunes INFO I.E. EMAIL & PASSORD. 
    NOW YOU SHOULD BE LOOKING AT A PHONE THAT LOOKS AS PLAIN AS THE DAY YOU BOUGHT IT !!!! EXCITING HUH?...J/K THIS IS EXACTLY WHAT YOU WANT. NOW WHAT I DID AT THIS POINT IS A HARD RESTART WHERE YOU HOLD THE “HOME” BUTTON AND THE “LOCK SCREEN” BUTTON AT THE SAME TIME LET THE PHONE BLACK OUT AND KEEP HOLDING THEM UNTIL YOU SEE THE APPLE ICON, NOW LET GO OF THEM BOTH. 
    AFTER THAT DO A SOFT RESET THIS IS WHEN YOU HOLD JUST THE “LOCK SCREEN” BUTTON UNTIL THE “POWER OFF” SLIDER APPEARS AT THE TOP, WHEN IT DOES GO AHEAD AND SLIDE IT TO TURN YOU PHONE OFF. 
    AFTER A MOMENT TURN YOU PHONE BACK ON 
    AFTER PHONE BOOTS UP GO INTO "SETTINGS" AND CHOOSE RESET ALL SETTINGS AND LET IT CYCLE THROUGH AGAIN.
    NOW AFTER PHONE POWERS BACK UP, PLUG IT INTO YOUR COMPUTER AND OPEN iTunes, AGAIN STOP THE SYNC PROCESS !!!!! 
    O.K. NOW STILL IN iTunes CHOOSE THE “APPS” TAB AND LOOK AND MAKE SURE YOU WANT THE APPS THAT ARE THERE AND WAITING TO BE SYNCD IF YOU DO NOT WANT THEM ALL UN-CHECK THE ONES THAT YOU DON’T WANT. THIS MAY BE A GOOD TIME TO BE “CHOOSY” AND NOT PUT A BUNCH OF JUNK ON YOUR PHONE THAT MAY NOT LET YOU KNOW IF THE UPDATE “TOOK” SO TO SPEAK. 
    AFTER CHOOSING APPS YOU WANT GO AHEAD AND CHECK THE SYNC BOX AND CLICK SYNC AT THE BOTTOM.
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    AFTER SYNCING CONTACTS (AND GIVE IT A FEW MINUTES TO DOWNLOAD THEM ALL) I CHOSE TO DELETED MY iCloud ACCOUNT AND KEEP CONTACTS INFO ON PHONE. (YOU CAN DO WHAT YOU WANT BUT IT MAY RUN IN THE BACKGROUND ALL THE TIME AND MESS YOUR UPDATE UP) USE AT OWN RISK 
    NOW GO BACK INTO YOUR SETTINGS AND SET EVERYTHING UP LIKE YOU WANT IT LIKE YOUR SOUNDS ETC., I KEEP AUTOMATIC BRIGHTNESS OFF AND SET IT ABOUT 1/3 THE WAY UP, ON YOUR EMAILS I SET MINE UP NOT TO “PUSH” I WANTED TO BE ABLE TO DOWNLOAD ANY NEW EMAILS WHEN I ACTUALLY OPEN MY EMAIL APP.
    WELL THERE YOU GO…I HOPE IT HELPS YOU GET YOU PHONE BACK (AND YOUR LIFE) LOL
    HOPEFULLY THIS WILL HELP YOU, AGAIN I FEEL THAT THIS IS WHY WE HAVEN’T HEARD MORE FROM APPLE, THEY KNOW IT WORKS, IT’S JUST DO-IT-YOURSELF USERS LIKE US THAT DIDN’T KNOW HOW TO DO-IT-OURSELVES THE CORRECT WAY.
    THANKS FOR YOUR TIME AND PATIENCE !!
    I WILL TRY TO ATTACH SOME PICTURES TO SHOW MY USAGE AND BATTERY LIFE FROM 1:00 AM FRIDAY TO ABOUT 8:00 AM MONDAY MORNING !!!
    This was before Update 5.1.0
    Right After Quick Charge After Update to 5.1.0 with the above steps.
    And so on...

      This was my post on another area but I accidently marked it as a question, so someone told me I shouldn't have marked it as a question so it could have helped more people...so here it is,  I hope it helps you too. 
    *** THIS WILL FIX YOUR iPhone BATTERY ISSUE !!!!!! BUT YOU HAVE TO TAKE THESE STEPS EXACTLY AS I MENTION THEM AND IN THE ORDER STATED. SOME OF THESE MAY SEEM REDUNDANT BUT PLEASE BE PATIENT AND FOLLOW THEM AND YOU WILL HAVE YOUR iPhone BACK THE WAY IT WAS MEANT TO BE.
    I AM UNDER THE OPINION THAT THE REASON WHY WE HAVE NOT HEARD MORE OUT OF APPLE IS THAT THEY KNOW THE UPDATE WORKS BUT PEOPLE ARE NOT GOING THROUGHT THE PROPER STEPS FOR THE UPDATE TO TAKE CORRECTLY. I TOO WAS DISAPPOINTED AND STARTED HAVING MY DOUBTS ABOUT APPLE , ESPECIALLY SINCE THIS WAS MY FIRST iPhone.
    ***GIVE THIS A TRY BEFORE YOU GIVE UP ON THEM COMPLETELY IT WILL HELP***
    HERE WE GO…
    ALLOW YOURSELF ABOUT 1 ½ TO 2 HOURS TIME TO INVEST IN THIS PROCESS BUT IT’S WORTH IT
    Hello Again,
    Well…in my last post right after I did the 5.1.0 update to my iPhone 4s I remarked about how it worked and it was doing great. Not long after that (the next day at work) I noticed that the battery life was better or seemed to be but it wasn’t quite what I thought it should be. So as I am “OCD” and do not mind doing some trial and error on my phone (I mean what do we have to lose at this point right????) Here are my findings and there is a significant increase in the battery life. Just for good measure even after I discovered the difference in mine I took my wife’s 4s and performed the exact same steps to hers and she is back to the way the 4s is supposed to be, and the way it was in the beginning when we first purchased them!! (might I say she was a little reluctant to let me have my will with hers since doing the 5.0.1 update was all my doings anyway and took our phones from us so to speak, but being a good wife she trusted me one last time ;-)
    THE PROCESS AS I DID IT:
    OPEN ICloud AND IF YOU HAVEN’T ALREADY DONE SO DO A BACK UP, THIS STEP IS SOLELY TO MAKE SURE THAT YOU WILL HAVE YOUR CONTACTS AFTER YOU ARE FINISHED WITH THIS WHOLE PROCESS. WE WILL NOT BE RESTORING FROM iCloud SO THIS STEP IS NOT FOR A RESTORE PURPOSE. 
    AFTER YOU HAVE BACKED UP TO iCloud
    OPEN YOUR SETTINGS ICON AND ONE CATEGORY AT A TIME STARTING WITH THE AIRPLANE MODE AND START GOING DOWN THE LIST, GO INTO EACH ONE AND MAKE SURE EVERYTHING IN THAT TAB AND SUB-TABS IN TURNED OFF. **EVERYTHING**
    O.K. AFTER YOU HAVE TURNED EVERYTHING OFF GO INTO SETTINGS AGAIN AND COMPLETELY DELETE ALL OF YOUR EMAIL ACCOUNTS AND YOUR iCloud ACCOUNT. IT’S O.K. YOUR iCloud ACCOUNT IS NOT REALLY DELETED YOU ARE JUST DELETEING IT FROM YOUR PHONE. WE WILL BE PUTTING IT BACK ON LATER. 
    LEAVE ALL APPS ON YOUR PHONE THAT YOU THINK OR KNOW THAT YOU WANT AND DELETE ANY THAT YOU THINK YOU DO NOT WANT. 
    NEXT STEP IS CONNECTING TO iTunes BUT…NOW YOU HAVE TO BE QUICK AND AT THIS POINT AND STOP THE SYNC PROCESS BY CLICKING ON THE CIRCLE WITH AN “X” IN IT AT THE TOP MIDDLE OF SCREEN WHERE IS READS WHAT STEP IN THE SYNC PROCESS IT IS IN. DO NOT LET YOUR PHONE SYNC JUST YET OR YOU WILL UNDO EVERYTHING YOU JUST DID MANUALLY WITH YOUR PHONE. 
    IN THE LEFT COLUMN IN iTunes YOU WILL SEE YOUR iPhone’s NAME RIGHT CLICK ON IT (WINDOWS) OR TWO FINGER TAP (MAC) AND CHOOSE “BACKUP” AGAIN YOU MAY THINK A LOT OF THIS IS REDUNDANT AND YOU COMPUTER GURU’S OUT THERE MAY KNOW A BETTER WAY BUT THIS IS WHAT WORKED FOR ME (REPEATADLY) AND SO FOR THE PEOPLE OUT THERE THAT MAY NOT KNOW OR ARE FRUSTRATED THE UPDATE ISN’T WORKING THIS IS MEANT TO HELP WHOEVER IS ABOUT TO GIVE UP ON THERE PHONE. 
    AFTER YOU HAVE BACKED YOU PHONE UP IN iTunes (WHICH WE DID JUST FOR SAFE MEASURE) CLICK ON “SUMMARY” AND CHOOSE THE “DOWNLOAD & UPDATE”, THIS WILL TAKE ABOUT 40 MINS. 
    O.K. NOW AFTER YOUR PHONE HAS DOWNLOADED AND UPDATED, YOU MAY BE AT A POINT TO WHERE YOU ARE CHOOSING WHAT TO LET RUN ON YOUR PHONE LIKE “SIRI, LOCATION SERVICES, iCloud, ETC.” CHOOSE “NO” FOR ALL OF THEM SO NOT LET ANYTHING START TO RUN ON YOUR PHONE. NOW AT THE STEP OF SETTING UP iCloud OR iTunes CHOOSE SKIP OR IF IT WON’T LET YOU SKIP CHOOSE “SET UP WITH iTunes” AND LET YOUR PHONE CONNECT TO iTunes. (REMEMBER DO NOT LET YOUR PHONE SYNC AT THIS POINT EITHER…STOP IT !!
    NOW AT THIS POINT YOU ARE GOING TO DO PRETTY MUCH THE SAME THING BUT AS YOU WILL SEE IT WILL BE A LITTLE DIFFERENT.
    AGAIN CHOOSE THE “SUMMARY” TAB AND IN THE MIDDLE OF THE SCREEN YOU WILL SEE “UPDATE” OR “RESTORE”, THIS TIME YOU ARE GOING TO CHOOSE “RESTORE”! IT’S O.K. PUSH IT, DON’T BE SCARED…EVERYTHING IS GOING TO BE ALRIGHT. LOL 
    NOW THIS PART IS CRITICAL…AFTER YOU CLICK “RESTORE” THE NEXT SCREEN YOU SHOULD BE LOOKING AT (AND I DON’T REMEMBER IS IT PROCEEDS WITH THE RESTORE OR IF YOU HAVE ONE MORE OPTIONS SCREEN) IS EITHER ONE THAT ASKS IF YOU WANT TO RESTORE TO LIKE NEW FACTORY SETTINGS OR HAS A TEXT BOX TO CHOOSE THE PHONE NAME…EITHER WAY…YOU WANT TO CHOOSE RESTORE PHONE TO FACTORY SETTING (LIKE NEW) THEN WHEN YOU ARE LOOKING AT A SCREEN THAT READS “iPhone Name” AND IS HIGHLIGHTED CHOOSE THE NAME YOU WANT YOU PHONE TO BE. THEN RIGHT BELOW THAT IS A FEW “CHECK BOXES” UN-SELECT THE ONE THAT READS SYNC AND RESTORE TO A BACK-UP. YOU DO NOT WANT TO RESTORE TO A BACK-UP !!!! 
    NOW ONCE THE RESTORE PROCESS HAS FINISHED AND YOUR PHONE HAS RE-BOOTED YOU SHOULD BE LOOKING AT A SCREEN THAT ASKS YOU TO CHOOSE YOUR COUNTRY, AGAIN GO THROUGH ALL THE STEPS AND AGAIN DO NOT CHOOSE YES TO ANY OF THE OPTIONS LIKE SIRI OR LOCATION SERVICES OR iCloud. CHOOSE NO TO ALL. IT MAY NOT LET YOU CONTINUE PAST THE iTunes ACCOUNT PART IF NOT GO AHEAD AND ENTER IN YOUR iTunes INFO I.E. EMAIL & PASSORD. 
    NOW YOU SHOULD BE LOOKING AT A PHONE THAT LOOKS AS PLAIN AS THE DAY YOU BOUGHT IT !!!! EXCITING HUH?...J/K THIS IS EXACTLY WHAT YOU WANT. NOW WHAT I DID AT THIS POINT IS A HARD RESTART WHERE YOU HOLD THE “HOME” BUTTON AND THE “LOCK SCREEN” BUTTON AT THE SAME TIME LET THE PHONE BLACK OUT AND KEEP HOLDING THEM UNTIL YOU SEE THE APPLE ICON, NOW LET GO OF THEM BOTH. 
    AFTER THAT DO A SOFT RESET THIS IS WHEN YOU HOLD JUST THE “LOCK SCREEN” BUTTON UNTIL THE “POWER OFF” SLIDER APPEARS AT THE TOP, WHEN IT DOES GO AHEAD AND SLIDE IT TO TURN YOU PHONE OFF. 
    AFTER A MOMENT TURN YOU PHONE BACK ON 
    AFTER PHONE BOOTS UP GO INTO "SETTINGS" AND CHOOSE RESET ALL SETTINGS AND LET IT CYCLE THROUGH AGAIN.
    NOW AFTER PHONE POWERS BACK UP, PLUG IT INTO YOUR COMPUTER AND OPEN iTunes, AGAIN STOP THE SYNC PROCESS !!!!! 
    O.K. NOW STILL IN iTunes CHOOSE THE “APPS” TAB AND LOOK AND MAKE SURE YOU WANT THE APPS THAT ARE THERE AND WAITING TO BE SYNCD IF YOU DO NOT WANT THEM ALL UN-CHECK THE ONES THAT YOU DON’T WANT. THIS MAY BE A GOOD TIME TO BE “CHOOSY” AND NOT PUT A BUNCH OF JUNK ON YOUR PHONE THAT MAY NOT LET YOU KNOW IF THE UPDATE “TOOK” SO TO SPEAK. 
    AFTER CHOOSING APPS YOU WANT GO AHEAD AND CHECK THE SYNC BOX AND CLICK SYNC AT THE BOTTOM.
    AFTER YOU HAVE YOUR APPS ON YOUR PHONE YOU CAN GO TO “SETTINGS” AND GO TO THE iCloud TAB AND ENTER IN YOUR iCloud ACCOUNT SIGN IN INFO. ONCE YOU DO THAT TURN OFF THE THINGS YOU DON’T WANT IT TO BACK UP. MATTER OF FACT I TURNED EVERYTHING OFF AND THE ONLY ONE THAT I LET “KEEP INFORMATION ON PHONE” WAS CONTACTS. (REMEMBER EARLIER WHEN WE WHERE HERE AND I MENTIONED WE WOULD COME BACK TO THIS LATER? WELL HERE WE ARE…ONLY FOR CONTACTS) 
    AFTER SYNCING CONTACTS (AND GIVE IT A FEW MINUTES TO DOWNLOAD THEM ALL) I CHOSE TO DELETED MY iCloud ACCOUNT AND KEEP CONTACTS INFO ON PHONE. (YOU CAN DO WHAT YOU WANT BUT IT MAY RUN IN THE BACKGROUND ALL THE TIME AND MESS YOUR UPDATE UP) USE AT OWN RISK 
    NOW GO BACK INTO YOUR SETTINGS AND SET EVERYTHING UP LIKE YOU WANT IT LIKE YOUR SOUNDS ETC., I KEEP AUTOMATIC BRIGHTNESS OFF AND SET IT ABOUT 1/3 THE WAY UP, ON YOUR EMAILS I SET MINE UP NOT TO “PUSH” I WANTED TO BE ABLE TO DOWNLOAD ANY NEW EMAILS WHEN I ACTUALLY OPEN MY EMAIL APP.
    WELL THERE YOU GO…I HOPE IT HELPS YOU GET YOU PHONE BACK (AND YOUR LIFE) LOL
    HOPEFULLY THIS WILL HELP YOU, AGAIN I FEEL THAT THIS IS WHY WE HAVEN’T HEARD MORE FROM APPLE, THEY KNOW IT WORKS, IT’S JUST DO-IT-YOURSELF USERS LIKE US THAT DIDN’T KNOW HOW TO DO-IT-OURSELVES THE CORRECT WAY.
    THANKS FOR YOUR TIME AND PATIENCE !!
    I WILL TRY TO ATTACH SOME PICTURES TO SHOW MY USAGE AND BATTERY LIFE FROM 1:00 AM FRIDAY TO ABOUT 8:00 AM MONDAY MORNING !!!
    This was before Update 5.1.0
    Right After Quick Charge After Update to 5.1.0 with the above steps.
    And so on...

  • My iphone battery is not working properly as compare to earlier after IOS 7 Update. should i change my battery and if yes then how much it costs in india?

    My iphone battery is not working properly as compare to earlier after IOS 7 update.
    Should i change my battery if yes then how much it will cost in india??

    Turning off things in settings, restoring as new phone, etc. everything I've seen on forums and CNet etc sites

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    if i allow my iphone battery to to go dead i have a problem getting it restarted

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    if i allow my iphone battery to to go dead i have a problem getting it restarted
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    hey all,
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    thankyou
    Message was edited by: LailaGerard

    The iPhone includes a one year warranty.
    If you are in a country where Apple provides direct support and has an Apple store, you can contact Apple or make an appointment at an Apple store if there is one nearby.
    If you live an a country where Apple doesn't provide direct support - support for the iPhone is handled by the official carrier for the iPhone, contact your carrier.

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