Is my ipod 1st generation? and reset utility

Hi,
I don't know much about ipods so i don't know which board to post this message in..
My ipod is a small shuffle, it's bright green and 1gig.
Right, now on to the problem.
When i connect my ipod to the computer to update, it says i need to download the reset utility. Now since i have vista i can't do this, so i went to my friends house and downloaded it on his computer because he has XP. Then, i used the reset utility and it said completed blahblahblah. But it still isn't working! It still says download reset utility etc etc. Help!

Have you worked through all of the troubleshooting here?
Troubleshooting songs that skip
What format are these tracks in and at what bitrate are they encoded?
B-rock

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