Is my line live for ADSL2+ \ 'up to' 20mb?

I guess only a moderator could look into this one for me so I've pinged you an email (with all my details etc.) but I'll state my question here in any case so there is something to refer back to etc;
My exchange shows at the BT ADSL availability site as having been activated for ADSL2+ but I have also read that I may need my individual line changed to receive the service.
I am an option3 customer and my contract is about to be renewed on the 6th April this year. Previously when asking whether the 20mbps upgrade would be automatic I have been told conflicting answers, one person telling me that my line is already activated for ADSL2+, and another telling me that changes need to be made in the exchange to facilitate it.
I've tried my modem connecting exclusively with ADSL2+ which does sync but then doesn't allow browsing and so that it what makes me think either something is wrong in the exchange setup.
My IP profile is currently at 4000kbps but for well over a week my modem has been reporting that it should be capable of a move to 4500kbps but the IP profile hasn't increased. My router\modem reports next to no errors with the data downstream and so the DSLAM can't possibly be keeping my IP profile speed down because of faults. Also my router\modem reports that at it's current configuration the line should be able to handle
Has by line been capped somehow (and I don't mean by the FUP as I know all about that)?
I used to get 4.5 constantly and have had near 6 in the past yet the BT ADSL availability site states that my line would only achieve 5 with ADSL2+. I know the site is a bit conservative with it's estimates but only a 1mb increase?
Anyhow, my primary question is the one related to how my line is configured (ADSL 1\2\2+) and so if you could answer that question at least it would be much appreciated.
Thanks in advance for your help.
Below is a copy of my current stats in case they are needed;
Channel: FAST, Upstream rate = 888 Kbps, Downstream rate = 4709 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 8.18.2
Attn(dB): 45.0 24.6
Pwr(dBm): 0.0 13.0
Max(Kbps): 5208 888
Rate (Kbps): 4709 888

Hi dizzy_davidh
Would need some more information to look into this for you. Send an email to [email protected] with your account information and a link to this thread, either myself or another moderator will be in touch.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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