Is my Refurbished 8120 a Fake, it doesn't looks fake, but provider can't make it work!

Hi Community,
Bought a Pearl 8120 for my wife. I thought it was a refurbisehd one.
Calls and receives OK, accepted new themes, etc. Even navigates the web!
Thing is that it is always with "gprs" in small letters instead of caps "GPRS".
The wife subscribed the Vodafone BB mail plan and then trouble begun.
Now Vodafone claims that it is not a real BB.
Is there a database where I can check the PIN/IMEI numbers on my device?
all inside stickers (even the made in Hungary) look genuine and the IMEI /PIN on the stickers match the software.
Seller said to ask for a new PIN at the provider! is that possible???
Thank you all.
Mike
Solved!
Go to Solution.

Mike, Greetings, and welcome to the BlackBerry.com Support Forums.
The device PIN is assigned to each BlackBerry and cannot be changed or varied. It is hard coded to each device. No getting a new one, unless you get a new device. You seller is silly.
So, do this: Call your carrier and have them escalate your call to a RIM tech support specialist. Ask them specifically IF your PIN and IMEI have been suspended or banned. That is done to reported lost or stolen devices. If it is, you can't UNsuspend it.
At that point, you should return your device to the seller and get your money back as an non-working device. Because it isn't.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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