Is Photoshop CS6 DOWNLOAD for 1 or two PC's?

Good afternoon,
Our company purchesed Photoshop CS6 (via internet download and serial number) in Lithuania through Adode‘s official partner UAB Matrix. Serial number was received on May 29, 2013.
On the invoice that we received from UAB Matrix it was written „Photoshop CS6 Full Retail Download for 1-User-2 PC‘s“
When we tried to install program on 2nd computer the serial number didn‘t work.
Message said „Invalid serial numeber“.
We called probably 6-7 times UAB Matrix and they finally created a story that we cannot install purchesed Photoshop CS6 on 2nd computer. That they just made a mistake and it is not for 2 but for 1 PC.
Now we‘ve got a good reason not to trust them and my question is this:
When you purchese Photoshop CS6 online, via download and then receive serial number, is it really for one computer or two computers (with one user)?
Because UAB Matrix says that when you buy a real disk then it‘s for 2 PC‘s. But if it‘s a download – then it‘s just for 1 PS.
Could someone from Adobe answer us please.
Thank you very much in advance.
Best regards,
Rimas. T

I am sorry to bother, but it looks like we still need someone's help from Adobe.
The link that we received to download program was for Photoshop CS6. We downloaded and the serial number worked just fine. We seccesfully installed and registered program on one computer.
But after a few days, when we clicked the same link to download program for 2nd computer there was Photoshop CC instead.
We downloaded but the serial didn't work. Probably because of the updates.
So, my question is: how can we download again Photoshop CS6, so our serial will be valid for second computer as it should be?
Or what would be the solutiuon in this case? How can we validate Phooshop CS6 on our 2nd computer?
Thank you in advance.
Rimas

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