Is Premiere Elements 8 working correctly for you?

Question

Sorry, to beat an old horse but I do not want to end a discussion that has not been resolved.
I would like to keep this open as I think knowing who is having problems and on what type of video would be quite helpful to Adobe support who is looking to help me, they said they would be watching the forums and my posts to see what issues I and others are having to try and resolve them.
I am not able to edit HD videos using Genius G-Shot HD520 camcorder but I am able to edit SD videos using Coby Snapp Cam3000.
I can edit videos from both cameras in Windows Movie Maker and Cyberlink PowerDirector.
When i try to edit videos that are high definition the program does not respond even after leaving it for 1/2 hour or so.
I am also having the program not shut down correctly at times even when editing standard video, parts of the program still are running even though windows does not show it in task manager. A program called Winpatrol still sees it running and the core load shows way too much activity after the program has supposedly stopped, even an hour afterward. This does not happen all the time, only sporadically.
My systems:
amd athlon 64 X2 dual core 5000+ @ 3 Ghz, PNY NVIDIA 9800GTX+ graphics card(driver ver.195.81), gigabyte GA-M57SLI-S4 mobo, 4 GB RAM, Seagate 7200RPM sata drive with 200+ GB freespace, windows vista 32 bit business
intel core2quad q6600 @ 2.4 Ghz, zotac NVIDIA 8800 GT graphics card(driver ver.195.81), ecs P45t-a mobo, 4 GB RAM, Seagate 7200RPM sata drive with 300 GB freespace, windows vista 32 bit premium
Please help me get some useful information gathered for support to lead them in the right direction.
PLEASE, no useless arguments or  troubleshooting attempts from those who are not running Adobe Premiere Elements 8.
I would like to get some feedback from users of Adobe Premiere Elements 8, not others.
1. Does Adobe Premiere Elements 8 work for you with standard videos for simple editing?
2. Does PE 8 work with high definition video for simple editing?
3. If you are having problems with PE 8 not working as it should what are they and how are you getting them resolved?
I would like to get real problems that are things that the program should be doing and is not.
Issues like freezing, not importing or exporting video or failing to edit a type of video is what I think support would like to hear about.
Thank you.
Jeff Gedgaud

Answer 1

1. Does Adobe Premiere Elements 8 work for you with standard videos for simple editing?
     Never.  Crashes every single time I have tried to use the program.  It crashes at various random times on miniDV video from a Panasonic GS400.  Magix, PowerDirector and Widows MM edit this same source material without issue.  I have absolutely no interest in spending countless hours on the phone with a guy from India or wherever telling me to uninstall and reinstall the program or do a clean install of Windows, or reading something from a script that obviously has nothing to do with the problem, only to have the phone conversation cut off and it be impossible to reach the same person again, only to have to start over.  Here is the latest crash example.
1.       Launched PRE8
2.       Opened a project from the welcome screen.  Project consists of DV-AVI files from a Canon GS400.  Project is 23 minutes and 39 seconds in duration.
3.       Resized the timeline using the “+” and “-“ clickies.
4.       Clicked the Edit tab.
5.       Clicked Transitions.
6.       Clicked the existing “Stretch In” transition on Video Track 1 and pressed the “Delete” key.
7.       Clicked and dragged the “Cross Zoom” transition between the first and second clip on Video Track 1, where the “Stretch In” transition was previously located.
8.       Rendered the Timeline by pressing “Enter.”
9.       Previewed the video near the newly added “Cross Zoom” transition.
10.   Double clicked the transition in the Timeline and scrubbed the duration to approximately 5 and a half seconds.
11.   Rendered the Timeline by pressing “Enter.”
12.   Previewed the video near the just lengthened “Cross Zoom” transition.
13.   Saved the project by pressing the “Save” icon near the top right hand corner of the program.
14.   Clicked the “Disk Menus” and selected the “Holiday and Events” drop down.
15.   Selected the “Blinking Lights” menu and clicked on “Apply.”
16.   Clicked the “Preview” button.
17.   Clicked “Play” in the “Preview” window and allowed the video to play for a few seconds and clicked “Pause ||”.
18.   “X’ed” out of the “Preview” window and clicked the “Done” button.
19.   Clicked the “Edit” tab and clicked “Clip Art.”
20.   Scrolled down the “Clip Art” window and clicked and dragged the “Travel Compass” to Video Track 2 at the 56 second mark.
21.   Rendered the Timeline by pressing “Enter.”
22.   Previewed the video near the just-entered clip art.
23.   Moved the Timeline indicator over the Travel Compass clip art in Video Track 2.
24.   Right clicked the Travel Compass in the Preview window and changed the Magnification to 25%.
25.   Clicked “Undo” 4 times and clicked “Redo” 4 times.
26.   Rendered the Timeline by pressing “Enter.”
27.   Right clicked the Preview window and changed the Magnification to “Fit.”
28.   Previewed the Timeline near the Travel Compass clip art.
29.   Selected the “Travel Compass” clip art in Video Track 2 and pressed “Delete.”
30.   Went to pick up my daughter and returned 20 minutes later.
31.   Rescued the laptop from sleep.
32.   Clicked the Effects button.
33.   Under “GPU Effects” clicked and dragged the “Ripple (Circular)” effect to the second clip on Video Track 1.
34.   Rendered the Timeline by pressing “Enter.”
35.   Scrubbed the Timeline to before the video clip with the recently added “Ripple” effect.
36.   The program crashed without warning with the following Crash Data.
37.<?xml version="1.0"?>
38.<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
39.<crashreport version="1.1" crVersion="" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
40.<time year="2009" month="12" day="11" hour="20" minute="53" second="56"/>
41.<user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>
42.<system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>
43.<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x199568ef">
44.<backtrace crashedThread="0">
45.<thread index="0">
46.<stackStatement index="0" address="0x199568ef" symbolname="unknown"/>
47.<stackStatement index="1" address="0x19956995" symbolname="unknown"/>
48.<stackStatement index="2" address="0x196a227e" symbolname="unknown"/>
49.</thread>
50.</backtrace>
51.<registerSet>
52.<register name="EAX" value="0x00000000"/>
53.<register name="EBX" value="0x7cd50080"/>
54.<register name="ECX" value="0x00000016"/>
55.<register name="EDX" value="0x00000000"/>
56.<register name="ESI" value="0x7cd50080"/>
57.<register name="EDI" value="0x00000000"/>
58.<register name="ESP" value="0x1914f154"/>
59.<register name="EBP" value="0x4bb10dc8"/>
60.<register name="EIP" value="0x196a227e"/>
61.<register name="EFL" value="0x00010202"/>
62.</registerSet>
63.<binaryImageSet>
64.</binaryImageSet>
65.</crash>
66.<reproSteps>
67.</reproSteps>
68.</crashreport>
2. Does PE 8 work with high definition video for simple editing?
I have not tried hi def.
3. If you are having problems with PE 8 not working as it should what are they and how are you getting them resolved?
I am not getting them resolved.  I am posting to this forum seeking answers.  I have gone through all the proper Adobe channels with no results.  Check around for multiple threads.  I have sent numerous crash reports to Adobe with no response.  No one on this forum nor Adobe has been able to provide a solution that actually works.  Again, Adobe hasn't even tried.
Everything I have stated in this thread is a fact and my actual experience, not speculation.  I too would like the thread to remain open in the hopes of a resolution.  Discourse should not be cut short because it goes against Adobe.  After all, this is a user to user forum that Adobe does not even monitor right, and we as a user group should seek and demand the truth and solutions without being sensored.  I have seen no behavior by anyone in any thread that I have been involved in that should have caused it to be locked.  I have seen healthy differences of opinion and a lot of useless informationas it relates to the problem at hand, but no discourse that was hostile or personal attacks that should have caused a lock.
Below are my system specifications.
Thanks
Glenn
Operating System
MS Windows Vista Ultimate SP2
           Installation Date: 06 March 2009, 02:58
           Intel Mobile Core 2 Duo T9550
               Cores                       2
               Threads                     2
               Name                        Intel Mobile Core 2 Duo T9550
               Code Name                   Penryn
               Package                     Socket P (478)
               Technology                  45nm
               Specification               Intel Core2 Duo CPU  T9550 @ 2.66GHz