Is random shutdown a problem on newly purchased MBs as well?
I am considering buying a couple of macbooks for my kids, but am troubled by all these reports of the random shutdown problem. Has anyone experienced this problem on macbooks purchased since say mid-August, or is it only on the original factory run? i.e. I am wondering if Apple has figured out the hardware problem and quietly fixed it? The alternative is a Fujitsu laptop (which I am typing on now--have had it for two years and it's great but my kids like the macbook). Any feedback from newer macbook owners would be appreciated. Thanks.
I'm not a new Macbook owner but certainly read this forum enough to know that the random shutdown problem isn't isolated to specific dates of manufacture. Those who are affected have machines ranging from the earliest to the most recent.
That said, if you search around here, you'll also read again and again that the number of people affected is very small. There has been a figure of 10% thrown around, which isn't exactly scientific in its basis.
Buy the machines. Your kids will love you, you'll love yourself and all will be right with the world. Apple isn't going to just let this thing continue. When they find a lasting fix, they'll implement it somehow, either through a recall or on a case by case basis. The benefits of owning a Macintosh over a PC really do far outweigh the potential that one could be stricken with a problem that will soon be fixed.
Then again, you may never have the problem at all. I have not and have been using this one since late May/early June.
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I have recently purchased a used iMac from eBay (an Intel model from 2006). I've been trying to get it set up over the last couple of days and have had one problem after another. I suspect a hardware problem, but would like to be able to pin it down before I contact the seller and ask them to take (and pay for shipping on) a return.
Here are the symptoms:
The iMac came with OS 10.5 freshly installed. I ran Software Update, which offered to install a combo update to bring it up to 10.5.8. I said yes, and it downloaded the update, restarted to complete the installation, and then hung at the same point for hours during the installation. I finally gave up and shutdown by holding down the power button, then restarted and tried again to run the update through Software Update -- and it hung again. I did a new fresh install of 10.5, and thereafter was able to download and install the update properly.
Afterward, I used the computer for a while without a problem and installed a few applications that I have known to be compatible with both Leopard and Intel Macs in the past. After it finished with the installing, I opened a Safari window and the computer became unresponsive, except that I could move the spinning beach ball around the screen. I left it for ten or fifteen minutes, then tried to force quit, but the force quit dialog box wouldn't come up. I held down the power button to shut down, waited ten seconds, and restarted.
Suspecting bad memory, I installed Applejack and Memtest and used Applejack to run Memtest in single user mode. It found no problems with the memory. (The computer did not come with a disk to check the hardware.)
I restarted, tried to open Safari and found that the cursor was "stuck." I went to check the USB connection for the mouse, when I heard the startup chime and then watched as the iMac rebooted on its own. A screen notice said:
The computer was restarted after Mac OS X quit unexpectedly. Click report to see more details or send a report to Apple.
The report read:
Interval Since Last Panic Report: 17646 sec
Panics Since Last Report: 1
Anonymous UUID: 049895A2-15D4-4AB9-B189-349747A8704F
Thu Oct 25 16:23:35 2012
Machine-check capabilities (cpu 1) 0x0000000000000006:
family: 6 model: 14 stepping: 8 microcode: 0
Genuine Intel(R) CPU 1500 @ 2.00GHz
6 error-reporting banks
Machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0xb200004000000800 valid
MCA error code: 0x0800
Model specific error code: 0x0000
Other information: 0x00000040
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid
IA32_MC5_STATUS(0x415): 0xb200120020080400 valid
MCA error code: 0x0400
Model specific error code: 0x2008
Other information: 0x00001200
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
panic(cpu 1 caller 0x001AA46A): Machine-check at 0x00c798b2, thread:0x35527d8, code:0x12, registers:
CR0: 0x8001003b, CR2: 0x008ec000, CR3: 0x010e1000, CR4: 0x000006e0
EAX: 0x00000010, EBX: 0x0361c140, ECX: 0x00000001, EDX: 0x00c7f800
ESP: 0x2a8bfc70, EBP: 0x2a8bfc98, ESI: 0x03614084, EDI: 0x00c7ecb0
EFL: 0x00000002, EIP: 0x00c798b2
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4f8f18 : 0x12b4c6 (0x45f91c 0x4f8f4c 0x13355c 0x0)
0x4f8f68 : 0x1aa46a (0x4692a4 0xc798b2 0x35527d8 0x12)
0x4f8fe8 : 0x1a2525 (0x12 0x0 0x0 0x0)
Backtrace terminated-invalid frame pointer 0
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9L31a
Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: iMac4,1 (Mac-F42787C8)
System uptime in nanoseconds: 373754620262
unloaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last unloaded 84297245239
loaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last loaded 14244796671
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleHDAPlatformDriver 1.7.1a2
com.apple.driver.AppleHWSensor 1.9d0
com.apple.driver.AppleHDAHardwareConfigDriver 1.7.1a2
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleHDA 1.7.1a2
com.apple.kext.ATY_Wormy 5.4.8
com.apple.driver.AppleGraphicsControl 2.8.15
com.apple.iokit.IOBluetoothSerialManager 2.1.9f10
com.apple.ATIRadeonX1000 5.4.8
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.driver.AppleBacklight 1.6.0
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.AppleIRController 113
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17
com.apple.driver.AppleLPC 1.3.1
com.apple.driver.AppleTyMCEDriver 1.0.0d28
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.CSRUSBBluetoothHCIController 2.1.9f10
com.apple.driver.AppleUSBHIDMouse 1.2.4b3
com.apple.driver.CSRHIDTransitionDriver 2.1.9f10
com.apple.driver.AppleUSBMergeNub 3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.3
com.apple.driver.AppleFileSystemDriver 1.1.0
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleUSBHub 3.4.9
com.apple.iokit.IOUSBUserClient 3.5.2
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AirPortBrcm43xx 367.91.22
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.driver.AppleIntelPIIXATA 2.0.1
com.apple.iokit.AppleYukon2 3.1.13b2
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleUSBUHCI 3.5.2
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.8.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.iokit.IOSerialFamily 9.4
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.driver.AppleUSBBluetoothHCIController 2.1.9f10
com.apple.iokit.IOBluetoothFamily 2.1.9f10
com.apple.driver.AppleHIDMouse 1.2.4b3
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOUSBFamily 3.5.2
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6
The report also showed an unusual screen artifact -- a black line that went across it, but was not on the rest of the screen.
I opened Safari to look up information about kernel panics, and found a similar black line across its window. Later, on a different page, there was a blue line -- and on another page after that, various blue and black lines appeared. I restarted Safari, and it still showed odd lines. Those lines were only on the Safari window, not across the whole screen.
I have very little experience troubleshooting problems of this sort, and I'm hoping someone with more experience can tell me what significance the panic report has and how it might relate to the other problems. Like I said, I expect that I'll need to return this iMac (which I've only had for a couple of days now), but I'd like to have a clearer idea of what's going on before I contact the seller.
Any help would be much appreciated!Safari just unexpectedly quit. I don't know if the report offers useful information, but here it is:
Process: Safari [791]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.6 (5533.22.3)
Build Info: WebBrowser-75332203~3
Code Type: X86 (Native)
Parent Process: launchd [71]
Interval Since Last Report: 68504 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 12014 sec
Per-App Crashes Since Last Report: 1
Date/Time: 2012-10-26 13:57:43.206 -0700
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 0F11EBF5-8000-4B7E-8AAC-0A1E247E80F2
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.Safari 0x000b62c2 0x1000 + 742082
1 com.apple.Safari 0x00151c72 0x1000 + 1379442
2 com.apple.CoreFoundation 0x9102a91d __invoking___ + 29
3 com.apple.CoreFoundation 0x9102a308 -[NSInvocation invoke] + 136
4 com.apple.CoreFoundation 0x9102a3d8 -[NSInvocation invokeWithTarget:] + 72
5 com.apple.Foundation 0x93d260fc -[_NSUndoInvocation invoke] + 44
6 com.apple.Foundation 0x93d25e64 -[_NSUndoStack popAndInvoke] + 244
7 com.apple.Foundation 0x93d25c67 -[NSUndoManager undoNestedGroup] + 199
8 com.apple.AppKit 0x9232ee8f -[NSApplication sendAction:to:from:] + 112
9 com.apple.Safari 0x00047d15 0x1000 + 290069
10 com.apple.AppKit 0x923ddb64 -[NSMenu performActionForItemAtIndex:] + 493
11 com.apple.AppKit 0x923dd869 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 220
12 com.apple.AppKit 0x923dd4ef -[NSMenu performKeyEquivalent:] + 866
13 com.apple.AppKit 0x923dbd94 -[NSApplication _handleKeyEquivalent:] + 492
14 com.apple.AppKit 0x922f8ac7 -[NSApplication sendEvent:] + 3997
15 com.apple.Safari 0x000377c0 0x1000 + 223168
16 com.apple.AppKit 0x92255fe7 -[NSApplication run] + 867
17 com.apple.AppKit 0x922231d8 NSApplicationMain + 574
18 com.apple.Safari 0x0000acee 0x1000 + 40174
Thread 1:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f5ed81 sleep$UNIX2003 + 63
2 com.apple.JavaScriptCore 0x9587fab1 ***::TCMalloc_PageHeap::scavengerThread() + 145
3 com.apple.JavaScriptCore 0x9587fd8f ***::TCMalloc_PageHeap::runScavengerThread(void*) + 15
4 libSystem.B.dylib 0x92f33055 _pthread_start + 321
5 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f33ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.WebCore 0x91283587 WebCore::IconDatabase::syncThreadMainLoop() + 279
3 com.apple.WebCore 0x91280e19 WebCore::IconDatabase::iconDatabaseSyncThread() + 761
4 libSystem.B.dylib 0x92f33055 _pthread_start + 321
5 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92f02166 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f0995c mach_msg + 72
2 com.apple.CoreFoundation 0x90faae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x90fabaa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x92a1f18c CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x92f33055 _pthread_start + 321
6 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f33ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x956d46b1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
3 com.apple.WebCore 0x9129c77c WebCore::LocalStorageThread::threadEntryPoint() + 188
4 libSystem.B.dylib 0x92f33055 _pthread_start + 321
5 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92f02166 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f0995c mach_msg + 72
2 com.apple.CoreFoundation 0x90faae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x90fabaa8 CFRunLoopRunInMode + 88
4 com.apple.Safari 0x0002f33d 0x1000 + 189245
5 com.apple.Safari 0x0002f08a 0x1000 + 188554
6 com.apple.Safari 0x0002f023 0x1000 + 188451
7 libSystem.B.dylib 0x92f33055 _pthread_start + 321
8 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f33ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x9451fa09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x92f33055 _pthread_start + 321
4 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92f02166 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f0995c mach_msg + 72
2 com.apple.CoreFoundation 0x90faae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x90fabaa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x93cb7520 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5 com.apple.Foundation 0x93c53dfd -[NSThread main] + 45
6 com.apple.Foundation 0x93c539a4 __NSThread__main__ + 308
7 libSystem.B.dylib 0x92f33055 _pthread_start + 321
8 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x92f5160a select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x92f33055 _pthread_start + 321
2 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f33ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x94a5e3c8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x94a70d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x92f33055 _pthread_start + 321
5 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x92f02166 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f0995c mach_msg + 72
2 com.apple.CoreFoundation 0x90faae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x90fabaa8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x93b995f8 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x93b99480 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x92f33055 _pthread_start + 321
7 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f33ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x956d46b1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
3 com.apple.Safari 0x001ae478 0x1000 + 1758328
4 com.apple.Safari 0x00044cdd 0x1000 + 277725
5 com.apple.Safari 0x00044c2d 0x1000 + 277549
6 libSystem.B.dylib 0x92f33055 _pthread_start + 321
7 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x92f0934e __semwait_signal + 10
1 libSystem.B.dylib 0x92f33ccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x956d46b1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
3 com.apple.WebCore 0x9129c77c WebCore::LocalStorageThread::threadEntryPoint() + 188
4 libSystem.B.dylib 0x92f33055 _pthread_start + 321
5 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x92f021c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92f341af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92f35a33 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x93c99dbc -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x93c99bd0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x93c99b35 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.AppKit 0x922c36e8 -[NSUIHeartBeat _heartBeatThread:] + 753
7 com.apple.Foundation 0x93c53dfd -[NSThread main] + 45
8 com.apple.Foundation 0x93c539a4 __NSThread__main__ + 308
9 libSystem.B.dylib 0x92f33055 _pthread_start + 321
10 libSystem.B.dylib 0x92f32f12 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x92f6b1a2 __workq_ops + 10
1 libSystem.B.dylib 0x92f6b1d2 start_wqthread + 30
Thread 15:
0 ??? 0000000000 0 + 0
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x11bff8f0 ebx: 0x00000000 ecx: 0x0052da58 edx: 0x11bff8f0
edi: 0x1364ba50 esi: 0x00000000 ebp: 0xbffff408 esp: 0xbffff3c0
ss: 0x0000001f efl: 0x00010286 eip: 0x000b62c2 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000010
Binary Images:
0x1000 - 0x5d3ffc com.apple.Safari 5.0.6 (5533.22.3) <79731a26a77704fb4831e3adc020a381> /Applications/Safari.app/Contents/MacOS/Safari
0x644000 - 0x64ffff libxar.1.dylib ??? (???) /usr/lib/libxar.1.dylib
0x657000 - 0x681fe8 com.apple.framework.Apple80211 5.2.8 (528.1) <97dfd0c2d44d3c5839dd96f74e43d9c2> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x692000 - 0x6a1ffc SyndicationUI ??? (???) <4cb2f7ffaf3185ff4e036082064e7121> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x9c40000 - 0x9e48fef com.apple.RawCamera.bundle 2.1.3 (537) <ef9996f5ec0caf58dc832a4153196a1e> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0xcdd3000 - 0xcdd8ff3 libCGXCoreImage.A.dylib ??? (???) <30bd95e38c8a203ee387013527cfd9d0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0xe6c0000 - 0xe6c1ff3 ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0xf255000 - 0xf258ff2 +com.macromedia.Flash Player.plugin 10.3.183.29 (10.3.183.29) <590415f9d1975e0549277b817bcdd879> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
0xf36e000 - 0xf36effc com.apple.JavaPluginCocoa 12.4.0 (12.4.0) <be6a0027130daaacddce407114497d4a> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
0xf374000 - 0xf37affc com.apple.JavaVM 12.4.1 (12.4.1) <634419750ecb901d01abbdbc3fff22d8> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0xf47e000 - 0xf481fff com.apple.audio.AudioIPCPlugIn 1.0.6 (1.0.6) <51c811377017028f8904ad779e6a1344> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0xf487000 - 0xf48dfff com.apple.audio.AppleHDAHALPlugIn 1.7.1 (1.7.1a2) <a0a4389b5ac52ab84397d2b25c9d3b9c> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0xf600000 - 0x1004efe3 +com.macromedia.FlashPlayer-10.4-10.5.plugin 10.3.183.29 (10.3.183.29) <d429048099c924aa8b162158bbb5be64> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.4-10.5.plugin/Contents/MacOS/Flas hPlayer-10.4-10.5
0x1023c000 - 0x1024afeb libSimplifiedChineseConverter.dylib ??? (???) <68f130a585c3f580d166ef7cbbf47e69> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x106a4000 - 0x106b6fff libTraditionalChineseConverter.dylib ??? (???) <6108541a452ff07d2f67db4a488b9d22> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
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0x95f27000 - 0x95f27ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x95f2c000 - 0x95f4bffa libJPEG.dylib ??? (???) <6d61215d5adfd74f75fed2e4db29a21c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x95f4c000 - 0x95fa5ff7 libGLU.dylib ??? (???) <64d010e31d7596bd8f9edc6e027d1d0c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x95fa6000 - 0x95faafff libGIF.dylib ??? (???) <ade6d93abe118569a7a39d11f81eb9bf> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x95fab000 - 0x96167ff3 com.apple.QuartzComposer 2.1 (106.13) <dc04566811ab9c5316d1a622f42da8ba> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x96168000 - 0x96171fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x96250000 - 0x96251ffc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0x96252000 - 0x9629bfef com.apple.Metadata 10.5.8 (398.26) <e4d268ea45379200f03cdc7c8bedae6f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9629c000 - 0x963d5ff7 libicucore.A.dylib ??? (???) <f2819243b278259b9a622ea111ea5fd6> /usr/lib/libicucore.A.dylib
0x963d6000 - 0x966defe7 com.apple.HIToolbox 1.5.6 (???) <eece3cb8aa0a4e6843fcc1500aca61c5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x966df000 - 0x96769ff7 com.apple.DesktopServices 1.4.9 (1.4.9) <f5e51a76d315798371b3dd35a4d46d6c> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9676a000 - 0x967a1fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <41d5aeffefc6d19d471f51ae0b15024f> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x96897000 - 0x9768fffe com.apple.QuickTimeComponents.component 7.2.1 (7.2.1) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x97690000 - 0x97717ff7 libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
0x97718000 - 0x97724ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x97725000 - 0x9774efff libcups.2.dylib ??? (???) <2b0ab6b9fa1957ee940835d0cfd42894> /usr/lib/libcups.2.dylib
0x9774f000 - 0x9775effe com.apple.DSObjCWrappers.Framework 1.3 (1.3) <a2f7a163a74c134f6f17d497423436fe> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x97771000 - 0x977affff libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <b9aea83b1cd97f3230999ebfcbf63e7c> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ??? (???) <bc0bb2eed0f4558f07bbaa812d79371b> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib -
Random Shutdowns - Possible Problem Identification
Hey all,
I was reading the website devoted to RSD problem and saw that there is a candidate solution for the problem. Check this out:
http://maba.wordpress.com/2006/09/01/macbook-shutdown-solved-at-last-hopefully/
It does not tell you how to solve the issue but at least a hope that Apple will solve the issue shortly.
MacBook 1.83 GHz 1Gig Ram Mac OS X (10.4.7)I have also read that some Apple representative suggested the new MacBook owners to install Firmware Update immediately, after getting their Macbooks.
Since I have seen some theories mentioning the connection between Firmware update and RSD, I am still unwilling to update the FW.
What do u people think? Are they related? Or am I risking my computer by not updating the FW? -
Random Shutdowns on a MBP Core Duo, Suggestions/Help would be great
I've had two random shutdowns of my mac since purchasing it back in August. The first happened on January 11th, when it said it was at 11-12% power. The second happened about two weeks later, at 23% power. I've been looking around these forums and other pages, and haven't really found anything that has helped so far.
Details of the first crash:
Open apps- Firefox (5 windows, two had about 20+ tabs open, the rest were single page, and yes, I know it crashes often with that many), Camino (1 window with 5 tabs), and Word 2004, as well as Quicktime open to the iPhone stream.
I had an USB key plugged in, to which I was saving my Word document.
So I was working in Word while in front of the TV and during an interesting bit, didn't do anything for a minute. So, like the many times earlier, it slept the display to conserve power (in "Better Energy Savings" mode). I moved my finger on the trackpad to wake it back up, and it turned back on the backlighting, and then stopped. I thought it had just went back to sleep, but after a few key presses and a check of the light that usually pulsates when it's sleeping (plus the USB key , I found out that the computer had turned off. I let it sit for a while, and when I plugged it back into AC power and turned it on, with my USB key still plugged in, and although it booted to my desktop, the Finder never started (so no desktop icons for anything), unplugging the USB key fixed this and everything returned to normal. I then installed the only update I was missing, one for iChat, restarted, and continued working.
In the second incident, I only had my browsers open, nothing external plugged in, and my displayed was dimmed to the third darkest level. When it was at about 23% power, it once again randomly shut down. This time, I attempted to turn it back on, and nothing happened. After plugging it into AC power, it turned on and once logged in showed a very low (2-6%) power, so I guess it was reporting the power incorrectly?
Anyways, went back to look at the battery exchange on Apple's website. I had checked before when they started it, and was pretty sure mine wasn't covered, and a second check confirmed that. My Mac's serial is W8618091VWX, which isn't covered by the recall.
So, I have a few questions:
1. Is there a toll-free number I can phone Apple (Canada) at? The only number I've found seems to be only free for those who bought their computer in the last 90 days, which I'm no longer covered by, and haven't been for a while. Talking to someone at Apple would be good.
2. Otherwise, if I took my computer to an Authorized Service Provider, would they be able to take a look at it and answer some questions? I bought my MBP at a London Drugs and they aren't service providers, so how much would it cost to do this?
3. Is there a definite cause for these random shutdowns? It seems to vary among other people, so it would be helpful if I could try something to eliminate one of the causes.
4. Does Tiger report battery levels pretty accurately? In the past when I reached 6% I got a warning and was able to plug it into AC power and had no problems.
Thanks for any help you can provide.
Macbook Pro 2.16 GHZ Core Duo, 15.4", 1GB RAM Mac OS X (10.4.8)I had this problem of RSD fixed for a while after having had the battery replaced by Apple, till yesterday, when the MBP suddenly experienced a shutdown during a meeting presentation, while it was connected to the AC power. At the first restart, as coming back from a stop-mode, for a while appeared a warning of low-battery level, with battery level indicator flashing red and showing the empty icon but with a 86% of charge level and a new shut-down definitely put the MBP out of service, no way to have it functioning again. Obviously, AC power was OK, no problem with the microphone or the projector ( I was at the podium of an international meeting) and a lucky precaution ( double save of the same presentation on a friend's twin MBP, that worked correctly) saved the job.
Then, a couple of hour later, my MBP started up normally and everything works fine, with or without MAGsafe connected to AC power, almost up to now.
I've read the post with a link to the procedure for resetting the power controller chip on the mainboard, I'll do it in a minute, hoping that this will help.
Any further suggestion?
ambabu, Italy -
Hello I started seeing the random shutdown problem around 6 weeks ago. The problem occurs every once in a while usually around the first 5 minutes of the unit booting up. When the system powers down I will try to bring it back up but it just powers down within about 15-30 seconds again. So I wait a little while about a minute, sometimes removing the battery for 30 seconds and the system will come back fine. The random shutdown has happened probably about a dozen times within the last 6 weeks. It's not causing a real big headache yet. I didn't purchase Applecare as I never do because I rarely keep a laptop for more than a year. My question is has anyone got their unit fixed what was the culprit. I've sent my unit in already once due to receiving a spinning pinwheel 90% of the time. They gutted the unit and sent it back and it has been working fine other than the RSD. I've been waiting things out to see if there is going to be a software fix for the RSD. Any tips recommendations are appreciated.
My question is has anyone got their unit
fixed what was the culprit.
Mine has not had the problem recur after replacing the heat sink a month ago. Currently Apple seems to be replacing both logic board and heat sink with a new design for the combination.
They gutted the unit and sent it back
and it has been working fine other than the RSD. I've
been waiting things out to see if there is going to
be a software fix for the RSD. Any tips
recommendations are appreciated.
General opinion would say it's a hardware problem; there won't be a software fix.
I'd say you should send in it for repair. -
Macbook problems, hard drive crash, random shutdown, freezes
I bought my macbook used a few months ago, and it worked flawlessly until about 3 weeks ago. The system started freezing and not booting (getting folder icon instead of apple at startup). I ran drive setup and tried to repair the drive, but this did not fix the problem. DiskWarrior also could not fix it. I pulled the drive and installed a new hard drive, as I wanted a larger capacity anyways. All my problems appeared fixed for about two weeks, then similar problems began occurring. I backed up all the files I needed to an external firewire drive and attempted to reformat the new internal drive. Drive Setup says it can not reformat the drive - can't mount it and if it does, the drive disappears while in the process of formatting. I pulled the new drive and am having it replaced under warranty. I am using the firewire drive to run my computer, and this seemed to work fine for a day or two until the computer just started shutting down with no warning. Everything goes black, including the little light on the front of the computer. I have to hold down the power button for 10 seconds before it lets me start the computer back up. I had read this may be a memory issue, so I ran memtest and it says the memory is fine (I need to do it in single user mode still, however). I also tried pulling both sticks of ram. They are both 1GB crucial memory. I put each stick in by itself and tried it in both slots and was able to reproduce the shutdown issue with any ram configuration of either stick.
After all this, I realized the firewire drive was only running 10.5, so I updated all the software through software update, and it is now running 10.5.2. It seems to be working better as I have not experienced a random shutdown yet, but I'm anticipating it may start back up soon. Today, however I experienced a different problem - the screen froze on me and the only way to get anything to happen was to force a shutdown with them power button. It's restarted and seems to be working fine again for now.
I've run some logs and here's some things I've found:
When the latest freeze happened, I got this repeated over 100 times:
Apr 29 11:04:31 jon-turners-macbook quicklookd[536]: CGContextClosePath: no current point.
I've also seen this:
Apr 29 11:18:19 jon-turners-macbook kernel[0]: Previous Shutdown Cause: 3
Apr 29 11:18:19 jon-turners-macbook kernel[0]: GFX0: family specific matching fails
Apr 25 19:19:50 localhost kernel[0]: hi mem tramps at 0xffe00000
Should there be anything else I can check? I would run Apple Hardware Utilities, but I don't have the original disks, just the Leopard installer. I have Disk Warrior, but it seems strange this would happen with multiple systems and drives. I'd like to get Techtool Pro, but haven't had the money/time to order it yet.Thanks for the replies!
Yeah, I think it's the HDD. I was just worried that the RAM was bad and corrupted the HDD or something, but given the symptoms I think you guys are right. Ordered a 7200RPM 320GB HDD off Amazon Prime...will be here tomorrow
I'll post how it goes after I finish installing it. I'm backing up as I type.
I wonder if I can fix the ir port and the sleep indicator light when I install the hard-drive. The sleep indicator light never turns off. It stays on as long as my computer is on, only turns off when I shut it down. -
Problems with random shutdown after replacing a swollen battery
Hello all,
Perhaps one of you can help with this issue.
I'm using a Macbook Pro 17" mid-2007 model. A few months ago, the power disconnected from the machine when the battery had already run down and the machine did a hard shutdown. When I booted it back up there were serious problems with the display. Eventually it stopped working altogether. I took it for service and it was determined to by the NVIDIA graphics processor problem, so Apple replaced my motherboard.
When I got the machine back from servicing, there was a rattle in the right fan that gradually got worse. After a while the touchpad button stopped depressing in the center. I also experienced several random shutdowns while operating on battery power. I learned about the swelling battery issue with macbooks and ordered a replacement. By the time the replacement battery arrived my original battery was quite swollen. I'm concerned that the swelling battery may have warped the case a bit, leading to the fan noise.
I have now replaced the battery, but I'm still experiencing random shutdowns after 20+ minutes of use on battery power. I have done the RSS tests that were recommended in other forums and there doesn't seem to be any random shutdown problems when I'm plugged in -- only under battery power. My understanding is that a swelling battery can sometimes cause the battery to disengage from the electrical contacts on the MB, causing a sudden shutdown. I'm wondering why the problem is persisting now with a new battery? After one random shutdown, I tried to power up again using the battery, while pushing the battery into place at various angles, but I couldn't find any angle that would give power to the machine. The fan noise is also still present.
Can anyone offer an explanation or advise on any methods to overcome these random shutdowns? I have checked the console and the machine isn't registering any error when it shuts down, although when it restarts it says "DirectoryService[35] Improper shutdown detected"Yep, it is video (or: or audio for video) so unless you're sure you need it (because you work or will work with the DVC Pro HD video/audio codec), you can remove the plug from its' folder and put it in your documents folder (don't trash it, I have no idea if it is necessary for non-DVC Pro HD users to have it installed too).
The WWW is littered with posts from people encountering bugs and crashreports with DVCPROHDAudio.plugin as the main suspect. Most of those posts seem to be from video people rather than audio folks.
http://www.google.nl/search?q=DVCPROHDAudio.plugin&ie=utf-8&oe=utf-8&aq=t&rls=or g.mozilla:en-US:official&client=firefox-a
But, if you get crashes and you see this one mentioned in the report, disable it, restart, and see if the problem's gone. -
Hi, I have Adobe Creative Suite 5.5 Design Standard pack on CD drive and wish to install it onto my newly purchased Mac Book Air. Problem, there is no CD drive I can use. Have you any suggestions for me?
You may download the product from
Download CS5.5 products -
Random shutdown problem on G5 dual 2.3 GHz w/OS 10.4.7
Hello,
I’m using a dual 2.3 GHz G5, and it’s been working flawlessly since I bought it about a year ago. Until yesterday, I was running OS 10.4.5. Yesterday I upgraded to 10.4.7, and as soon as I booted up after the install, I started having a maddening problem with my computer randomly shutting down. (Not sleeping, but a complete power down.)
At first, the shutdown would happen immediately after powering up; my computer wouldn’t even make it to the blue progress bar. I zapped the PRAM and tried something I found online about unplugging the computer for 15 seconds, then plugging it back in. It now boots up, and I can log in, but the computer still shuts down randomly.
There seems to be no pattern to the shutdowns. I tried taxing the processor by opening and resampling huge Photoshop files while lots of other apps were open, and things were fine. Then it would conk out while I was composing an email.
I’ve heard of this random shutdown problem affecting Macbooks, but I have yet to find anything about G5 towers and OS 10.4.7. Does anyone have any info/advice?
Many thanks.
G5 dual 2.3 GHz Mac OS X (10.4.7) 2.5 GB RAM, 250 GB HD
G5 dual 2.3 GHz Mac OS X (10.4.7) 2.5 GB RAM, 250 GB HDThanks for the advice. I did check the system.log in Console and found the following altert:
PMU FORCED SHUTDOWN, CAUSE = -122
Now, since my computer is just over a year old, and since this problem happened immediately after applying the 10.4.7 OS update, I found it hard to believe that my hardware could be responsible. After 2 days of troubleshooting, I was stumped; after a 2-hour service call, so was Apple tech support. I ended up doing an archive and install back down to 10.4.5, and all is well.
I tested this issue on other machines running 10.4.7 and had no problems. It seems that the following specific combination of elements triggered the problem:
• PowerMac G5 dual 2.3 GHz (dual 1.8 machines did not exhibit the same problem)
• OS 10.4.7
• Logging in with Open Directory/Active Directory mobile profiles
• iTunes 7
Bottom line: if you’re using a dual 2.3 GHz PowerMac with mobile OD/AD profiles, do not update to 10.4.7, and steer clear of iTunes 7, at least until there is a patch update available.
(And Apple wants to be taken seriously in the enterprise market?)
G5 dual 2.3 GHz Mac OS X (10.4.7) 2.5 GB RAM, 250 GB HD -
I have the problem with the eFax Create Account button being grayed out for my newly purchased 6525.
I have the problem with the eFax Create Account button being grayed out for my newly purchased 6525.
Can you help?Hi Marv13, disregard my last post. The 6520 does have eFax capabilities and the support document I provided a link to needs updating. If you contact HP Cloud Services phone support they will be able to resolve this issue for you. The number and available times are posted below:
HP Cloud Services
1-855-785-2777
Hours of Operation
Monday-Friday 8am-11pm ET
Saturday 10am-6:30pm ET
Best.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee. -
Are the replacement Heatsinks fixing people's Random Shutdown problems?
Is the replacement heatsink (the shorter one) still the method of choice from Apple for fixing Random Shutdown problems?
Is it working for people who've had it done recently?Does this max out the CPU?
Yes. People who advocate this are testing to see if it's possible to induce a "random" shut down.
Why would anyone want to do that?
Good question. I've seen two reasons put forward: (a) It's better to make it happen now yourself rather let it strike out of the blue at some later date (and if running this test doesn't induce RSDs you can feel confident that your computer is probably immune); (b) If you take your MacBook to an Apple Store it could be useful for demonstrating to an Apple "genius" that your computer has the problem, especially if your shutdowns are infrequent.
(personally, I don't agree with (a))
MacBook (OS 10.4.8) iMac G4 (OS 10.3.9) -
Siri is not responding on my newly purchased iPhone 4s. Up until this evening, it had been working. Is anyone else experiencing a problem using Siri now?
I have been having problems with her too. I had to have my phone reset at the genius bar, and now Siri is totally unresponsive most of the time and unable to answer basic questions at best. She won't even dial a number that's programmed into my contacts. Just sits there quietly, her brain spinning around and around. Or she'll tell me she doesn't know who that party is. Would I like her to do a web search? For my husband? Sure, Siri. I used to love her, but now with my restage, she's basically worthless.
Incidentally, the reset was two weeks ago. She's only been her old, helpful, sarcastic self like three times since then. -
Have any T430x users had random shutdown problems?
like this one with the T400x model:
T400s random shutdowns - Lenovo Community
If not I'll buy a new one, otherwise I'll buy another brand. Thanks!Have you run all the newest updates at the new Lenovo update site. It is up and running and took my computer a while to update including a new bios.
This helps but will/can make it worst for a while.
My Take:
If you laptop is new OR you have just installed a good bit of software OR did anything to move alot of files around on your drive it will take time for Vista to re index the files. Being that the processor is slow it will suck up resources that are required for the touchpad or even the keyboard. Mine would even freeze the keyboard and you could type and nothing would happen and then all of a sudden everything you typed pops up on the screen.
I have found that when ever you "upset" the indexing it is best to just leave your computer alone and let it do it's thing. You will see alot of hard drive and processor activity. After this stops, all is well and you should not have any more problems.
This is my opinion on what is happening and I have noticed the same on all three of my X301 units one with normal hard drive and one with 80gb SSD and 128gb SSD. Basically the slower processor is fine 90% of the time but seems to bog down a bit when asked to do too much.
Try this and see. Leave you laptop up and running for several hours, make sure it is set to not go to sleep and come back and see if it does not make a difference. -
Random Shutdown Problem Fixed (for now)
I experienced the same random shutdown problems/symptoms with my MacBook that have been extensively described in this forum and elsewhere. I sent it back for repair under AppleCare and it was returned in 3 days. It has been running now for 4 days with no problems and far cooler and quieter (the fan rarely comes on) than it was before. The repair sheet indicates that the heat sink and heat assembly unit were replaced.
I'll keep my fingers crossed, but at least in my case and perhaps others, the problem may simply have to do with the thermal contact with the heat sink going bad and the processor simply shuts down due to overheating.
MacBook 2 GHz Mac OS X (10.4.7)Followup:
They told me something interesting at my Mac Retailer. They have had two other machines brought in doing the same thing. They tried new logic boards with no success, they tried new thermal assemblies with no luck, new ram - nothing seemed to solve the problem.
What they finnally did was replace the Hard Drive - they tell me this has fixed the problem. Now I don't know if that is what they'll do to mine. The other two machines had the 60gb drives - mine is a 100gb, but we'll see. From all I have heard, this doesn't make a lot of sense to me. Anyway, we'll see what happens.
Anyone else hear anything about replacing the hard drive?
Clayton
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