Is Remote DVR real of fictional?

Hello,
I'm hoping someone can help me get my remote DVR access to work. I've searched the forums and it seems that every Remote DVR post ends without a real solution. And the Fios website is so unintuitive, that it's practically useless regarding help for the DVR setup. I'm beginning to wonder if this new feature is really usable!
Here's my situation. I set up my remote DVR online. I received an email confirmation "congratulating" me on the successful activation. I log on to https://www36.verizon.com/fiostv/web/ and click on "my set-top boxes." It says my box is "remote DVR enabled" and even shows the current drive space recording time. So far, so good.
But when I click on the "DVR" button, it just brings me back to homepage. Is clicking on the "DVR" button how you are supposed to tape shows remotely. Or, am I missing something? I was assuming there would be a giant "Remotely Program your DVR NOW" button or something obvious. But since I don't see anything like that, I tried clicking on the "DVR" button. No luck. When I click on "Favorites," it also brings me back to the homepage.
My set-top box is obviously being recognized, but I just can't seem to find out how to actually use the remote DVR function.
When I was Googling for solutions, I saw that having a second router could cause Remote DVR not to work. I'm on a Mac and I have an Airport. Could that be the cause of all my problems? I was doubting it since on the Verizon website, it clearly says that my set-top box is "DVR enabled." I would think you wouldn't even get that far if you had a router issue.
Any help would be greatly appreciated.
Thanks again.
Redfran
Solved!
Go to Solution.

Hey Redfran, glad it is now working!
I have never understood why I needed to click on one of the radio buttons, but I have always used .net because that is where my email address is, guess I will try .com and see if it makes any difference for me.
FWIW, my guess would be that rebooting the DVR fixed the problem; since you didn't see the remote dvr before and now do see it, that suggests to me that the the activation had not been fully completed. But then what do I know......
See, FiOS isn't so bad
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Similar Messages

Another Remote DVR "STB Not Responding" Issue

I've had my FIOS install for a couple weeks now and 3-4 days ago tried to activate the Remote DVR feature. In all other respects my system is working fine. I can login to the FIOS TV Central page, see my STB in the listing, it shows that Remote DVR is enabled.
My STB works fine, records, has the guide, widgets, etc.
My computer network is also working fine. STB shows in my router control software, has a static IP (which does match the IP in the STB settings).
But no matter what I do, the TV Central site will always error with a "Set Top Box is not responding"
I've turned on and off the feature on the STB but that did not make any difference. I see in my router that there are 8 non-editable Port Forwarding rules set up, all identical.
192.168.1.101 Verizon FIOS Service Any HDM_CR_001404_QIP-6416_000-03081-42316-021 - TCP Any -> 35001 Active
Any thoughts here? Reading through the forums it would appear this is a somewhat common and finicky issue. Lots of folks see it and it "magically" gets better, or worse, or flip flops between.

The connection between your DVR and one of Verizon's Servers sometimes 'breaks', and in my experience, cycling the router and/or the DVR won't help. The connection needs to be reset from the Verizon end. If you call or use chat to the service people, they can usually fix it while you are online with them.
It doesn't involves wiping out anything on your DVR.
I went through this a couple weeks ago. Everything except worked, except for online, it always says the unit was not responding. I think I waited about a week before I finally ask Verizon to fix it.

Remote DVR not working

I have the multi-room DVR. When I go to Remote DVR on the site and choose Scheduled Programs, it says "Bad Gateway". Going to Recorded Show just says the set top box is not responding. I confirmed the box is powered on and working normally. Can anyone assist?

I had the same issue. And I'm experiencing frequent picture blackouts. I can hear the TV, just no picture. So far, I've been able to shut everything down and restart FIOs TV to get the picture back. But this is starting to get very annoying.

Web Remote DVR with two set-top boxes

I'd like to access one or both of the two DVRs I have from the web so I can setup recordings when I am not at home.   When I login to FIOS TV Central it recognizes my two QIP6416 HD DVRs. However, If I go to TV listings I do not get any option to record.     I think it is because I have two DVR boxes and it does not know how to handle more than one.
If at the TV remote control I do a MENU button > Settings on the TV I see "FIOS TV Remote DVR" as an option on one of the DVR's but I do not see that option on the other DVR which makes me wonder if they should both have the option.   Maybe if they both don't have the option then it is not activated.
Also, if at the TV remote control I do a MENU button > Settings > FIOS TV Remote DVR > Web Access, press OK to enter Parental Control PIN.... it says "Status: Not Activated.   To access the web site, go to http://www.verizon.com/fiostvcentral/   LoginID: <my login id> (verizon.net)    Confirmation Code: <9999999999>"   I can't figure out how to use that confirmation code for web access. Maybe that could activate it.   Don't see anything on fios tv central that asks for it.
Any help on these issues would be much appreciated.     I've been through verizon tech support three times now and haven't gotten a solution.   They have remoted into my laptop to see what I see and do not have a solution.   They are escalating it at this point.

You're going to need to describe what cables you have where a bit more clearly ...
- Do you have a cable on the porch? If so, where does the other end of it go? Is it presently connected to anything?
- The connection to the TV in the bedroom, where does the other end of that cable go? Is it presently connected to anything?
- There should be a box installed somewere on your house called an ONT (it's where the fiber terminates from Verizon and is converted into the cable and phone line).    The cable that comes out of that box (the coax, not the fiber), where does that run to? Is it presently connected to anything?

Remote DVR Hates Me - Continues To Reject Valid Username And Password

Hi all,
I mistakenly posted this message in the programming forum by mistake, so I'm moving it here now (sorry about that):
For the past few days, I've been unable to login to the Verizon remote DVR from both my iPhone and the web. It had been working fine for months, then all of a sudden, when I try to login, I get the dreaded 'login failed. please try again."
My Username and Password still work fine for Verizon Central, but for some reason the remote DVR login page won't recognize them. I tried re-registering my username and password, but that didn't work. I don't have any periods (or other weird characters) in my username. And as I mentioned, it had been working fine for months and months. Very frustrating.
I called tech support. They couldn't help (seemed baffled and ill equipped to solve this type of problem). The rep told me that Verizon was having some trouble with remote DVR (yet he had NO information about what the problem was or if there was a fix in the works). Is this true, Verizon? Is there an internal issue? He said he was going to connect me to someone who could tell me more. I said great. Then he connects me and I get a recording that says, "you've reached a non-working number in the Verizon system ..." NICE!
Is anyone else out here having trouble logging in to their remote DVR?
One thing I noticed, the login page looks different. There used to be 2 radio buttons: one for ".com" and one for ".net." I don't see those any more. I wonder if that's part of the problem.
I appreciate any help. Thanks everyone. And again, sorry for the double post.

Hi Guys,
Thanks for taking the time to reply.
TROYH72: Yes, I'm painfully aware that the "http://m.verizon.com/tv" url is for mobile devices. It used to work fine on my iphone, but it no longer does. It constantly rejects my username and password (which are both valid). FYI, that same url used to work from my computer as well.
PJL: Thanks for your suggestion. I tried deleting the cookies and clearing the browser cache. No luck. I really think this is a problem on Verizon's end for a couple of reasons:
1. The login page looks different to me now. As I mentioned, there used to be radio buttons for .com and .net. Those are gone.
2. I have the same problem logging on from my computer as I do from the iphone. Seems odd.
3. I can log in to "http://www36.verizon.com/fiostv/web/," and some other Verizon urls, but I can't access my DVR once I'm logged in. The only way I can access my DVR remotely is to log in through "verizon.com" and do it the roundabout way. But as I mentioned in a previous post, that's really cumbersome from a mobile device.
4. Maybe most importantly, the remote DVR used to work perfectly! And now it doesn't work at all on my iphone ("Login failed. Please try again.") And it's wonky from the web. And I haven't changed anything on my end.
Maybe it's a Mac thing. I'm running Macs as well as an iphone. I know that sometimes, Verizon and Macs don't play nicely together. I'm at a loss. And it doesn't look my Ticket is making any headway.

Use Remote DVR With Your own Router And A Nim.

After some experimenting i have hopefully figured out how to get both Caller Id on tv and Remote dvr to work using these TCP port forwards to static ip's for your dvrs and set top boxes using a nim. In your router go to port forwarding and forward ports 35001 - 35009 use as many as needed for the amount of set top boxes you have. I was also informed by a tier 2 tech support person that in order for the set top box to always start listener 2 which is the TCP listener you need to spoof you wan mac address of you unsupported non verizon router to that of a dlink. Because dlink was verizons original setup and when there system sees a dlink router it knows to assign the TCP listener which is listener 2. I tried to get UDP to work using 63145 udp port. It just doesn't work. If you use this method you loose verizon's support. Oh and if your box is stuck on Listener 1 call verizon and ask to speak or request that they switch it to listener 2. I would do this before you switch the router it makes it much easier.

Hi,
I have found a workaround but SHAME on NOKIA BROWSER.
I have loaded OPERA MINI and it works: I have got the page of my NETCAM even if it is not possible to get the video because OPERA does not support ACTIVEX (DCS-2120 requires an acticeX to be loaded the first time)
WHO IS GOING TO TELL NOKIA ABOUT THEIR BROWSER ISSUE?
I hope that my experience will help other N95 users.
Now, I am going to get the video stream with realplayer.
Bye

Missing device name when scheduling recording on remote DVR

Just an observation:
Prior to the new release, when on my 2500, I schedule a recording on the [remote] DVR, it used to say "DVR Alert" And then show the name of the DVR device. Now it no longer displays the name of the DVR. It just says "Recond on" (no name).
Come to think of it, the name is also missing (chedule on") when I schedule the recording too.
It's not a big deal, since I only have on DVR, but it is annoying.
Also, when you stop a recording (on a remote DVR), wan't an option to delete it presented (at the time)? I thought this was the way it worked, now it's a two step process (have to go back to DVR menu). Maybe it's only when on the DVR?
Eric

Hello Eric,
You are correct. With the new update, stopping a recording in progress no longer brings up the "Delete Recording?" option. This goes for the remote boxes and main DVR.
FCN

No Remote DVR After Router Reset

Remote DVR was working fine, then after router reset it no longer works.
This is very poor system design.
Rebooted DVR - No joy.
Can ping DVR so know it is on the network
DVR Self Diag passes all test and listener 1 is started
FiOS TV Central Error Message: "There was an error while processing your request. Please try again later."
Router has TCP port 35000 forwarded to DVR port 8082 (192.168.1.100:8082)
before reset it was UDP port 63145 forwarded to DVR (192.168.1.100)
Did I already mention this is very poor system design.
Motorola QIP-7216
Actiontec MI424-WR Rev. C

One other thing you can try.
Unplug the dvr from power
Power cycle the router
Once the router comes back up, then plug the DVR back in
When the DVR boots back up, supposedly the rules for the remote dvr will be reloaded into the router. Sounds strange but I've been told it works.
====================================================================================
Error exists between keyboard and chair.

Unable to activate remote DVR

I apologize for starting a new thread about a solved issue, however I have been unable to get anyone in customer support to fix my problem. I am unable to use the remote DVR feature on FIOS TV Central. When I sign in, I can view TV listings, and both of my STBs are listed in the My-STBs link, however I am never given an option to enter my confirmation code from my DVR into the website to activate it for use with the remote DVR feature. Here is the link to the "Solved" Thread.
Thanks in advance.
Message Edited by red2001tj on 01-25-2009 05:45 PM

bump, Spent an hour on the phone with a verizon Tech who wasn't able to solve my problem because they STILL haven't received training on the feature . He transferred me to billing, where I sat on hold for ~30 mins only to end up with Pennsylvania Billing (I am in Texas), so now I'm on hold waiting for Texas billing, who won't solve my problem because I know I have the required Home Media DVR. I know employees on this forum have fixed this problem before. Please Help!
Ended up with California this time - maybe the third time is the charm...
Message Edited by red2001tj on 01-26-2009 12:53 PM

Remote DVR from Web - add users?

When I log into the FiOS TV Central site, I can use the Remote DVR function. Is thehre a way I can add a secondary user so my wife or kids can log in to use the Remote DVR and not be on the main account name? Also would be great if I can un check a box so they can't make changes to any of the plan (i.e. changing the cell phone plan, adding a mov channel, etc.).
Thnkas,
Tom

AFAIK there can only be 1 login to the MyVerizon or FiOS TVCentral account.
Message Edited by Keyboards on 12-08-2008 03:40 PM
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

FIOS mobile remote dvr manager doesnt work on my tablet

Can anyone explain to me why the fios mobile remote DVR manager won't work on my Nexus 10, claiming that my user ID or password isn't recognized when I know its the correct username and password? The remote control part works just fine, and I'm on my in home wifi as provided by my verizon supplied router. My Galaxy Nexus has no problem at all with a mobile remote and DVR manager. It seems to me, that if the thing more or less works you should at least be able to login regardless of which Android platform I'm running it on.

You might want to contact the developers of the application directly for your question. You can also try the Verizon Residential Forum http://forum.verizon.com to ask the other users of the DVR manager.

Remote DVR - and Non ActionTech Router

I would like to use remote dvr feature, however I do not (and would prefer not) to use the Actiontech Router.
I have the ONT feeding my Netgear Gigbit Router over CAT5e cable. Connected ot a switch port on my router is a MOCA device to connect my COAX network to my DATA network.
Please advise on what ports need to be forwarded to the DVR box, or what needs to take place for the remote dvr features to work with a non - actiontech router.
If there router wasn't such a piece of junk (specifically the tiny NAT table, and slow throughput compared to others) than I wouldn't mind using it. I tried using it (and I play several online games) and it ALWAYS would cause me to lose internet connection after overrunning the NAT table.
I would like remote dvr feature to work if at all possible.
Thanks,
Grant.

grantb wrote:
Message that I am confronted with:
Remote DVR Activation Failure
Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
We apologize for the inconvenience.
This is correct. The Verizon supplied router has special firmware to make the proprietary features work. I tried every port forwarding configuration I could think of. If you find a way then let everyone know. If you get it working with the Verizon router and place your own router in place of the Verizon router, the web site will see it and disable the feature. If you keep attempting to do this, the feature will go away from Verizon central all together. Do not expect tech support assistance if they get it working and you break it with your router. That is my experience. I gave up the feature.

Remote DVR will not work?

I signed up for FIOS when it first came to my area. Verizon installed a basic Netgear router. I since upgraded to a wireless Netgear router about 4 years ago. We just upgraded our DVR to a Home Media and tried to turn on the remote DVR. But when I go to the web site it says remote DVR will not work without original Verizon router. I don't understand why it won't work. Is there a setting or something in the router to make it work or do I need a different router that Verizon has to provide? I am guessing the original router I had wouldn't work either because it is the same brand as the one I have now.

Called and got a Westell router today. Got it all hooked up and internet and TV are working fine but I still can't activate remote DVR. The DVR has an access code listed, tells me to go to the website and sign in with my verizon.net id. I do and I still get the error remote DVR not possible with third party router. Any more help?

Is router reset really required for Remote DVR use?

I am a new FiOS TV customer, but have been on FiOS internet for a couple of years.
I signed up for the Remote DVR service -- it seems to have some nice features with web access. I then received an email from Verizon advising me that before the Remote service could be activated, I had to RESET my ActionTec router to factory defaults.
I have made several changes to the defaults to accomodate my home network requirements -- settings which I would prefer not to change!
Does anyone know which specific parameters/settings Verizon is looking for which, if set to the default values, would allow the Renote DVR service to work (or at least pass the remote test Verizon does before allowing service to be activated)?
Thanks,
Solved!
Go to Solution.

I don't know what settings Verizon may care about, but I can tell you that I activated the Remote DVR service and I did not do a thing to my router beforehand. It all just worked, although occasionally I do get an error message saying it can't contact the DVR, but if I wait a while it almost always works the next time. I do have some customization, but maybe not in the area the Remote DVR service might depend on, such as changing the IP range, using fixed IP addresses instead of DHCP, port usage, etc (I don't know that it depends on any or all of these, or lthers, just speculating).
Remote test that Verizon does before activating? If they did that to mine I wasn't aware of it.
Have you tried to just use it and it not work? Or maybe they have changed the procedure since I got it.
Hope you get it working. I have found it very useful at times.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

Remote DVR is nNot Showing on FIOS TV Central

Remote DVR is not Showing on FIOS TV Central, but in the DVR it is showing it as enabled. The DVR is showing on FIOS TV Central, but the Remote DVR is not showing on the side bar menu. I have the default settings on the Verizon supplied Actiontec router. I have reset the router and the DVR. When this feature was first enabled, my account was messed up and HM-DVR was added. HM-DVR has since been disabled, and removed from my account, but should not be required for this feature. Any ideas?
Oops. Posted in the wrong place. Please move this to FIOS TV Technical. Thanks
Message Edited by prisaz on 05-29-2009 11:21 AM

Remote DVR is not Showing on FIOS TV Central, but in the DVR it is showing it as enabled. The DVR is showing on FIOS TV Central, but the Remote DVR is not showing on the side bar menu. I have the default settings on the Verizon supplied Actiontec router. I have reset the router and the DVR. When this feature was first enabled, my account was messed up and HM-DVR was added. HM-DVR has since been disabled, and removed from my account, but should not be required for this feature. Any ideas?
Oops. Posted in the wrong place. Please move this to FIOS TV Technical. Thanks
Message Edited by prisaz on 05-29-2009 11:21 AM

Is Remote DVR real of fictional?

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