Is resealed MacBook box normal?...

Hello all. I just rejoined the Apple fold by purchasing a new MacBook (black) last night from the local Apple Store. When I got home, however, I began to suspect the "newness" of my purchase. I noticed that there were two seals on the edge of the box. The underlying seal had been cut. And the second seal was placed over the cut seal. The second seal looks like the original factory seal (i.e. clear, rectangular, with rounded corners). But it is offset by several millimeters, which is what caught my eye. Since the seals were offset, it was relatively easy to see the edge of the underlying seal, which was clearly slit.
I have done some online research before coming here. So forgive me if this question is old news. I found some info online which seems to explain the situation. Apparently Apple, either at the factory or at the retail store has slit the boxes to add an extra DVD. Various posts have indicated differing opinions as to what exactly was added to the box. Some say the DVD is the Leopard 10.5 upgrade. Others say the DVD is a new 2008 iLife disc.
I went to the Apple Support page and found a page where I entered my serial number. The site told me I have a "Late 2007" MacBook model. I also found a third-party site, which explained my serial number. The site said my MacBook was made during the third week of January of this year(!). This was really surprising to me, considering I bought the computer last night. Can modern commerce be so swift that a computer made in China during the third week of a month be sold in the US during the fifth week of the same month? If so, I'm impressed.
This brings me to the crux of my question. I went to the "Technical Specifications" section of Apple Support and found that "Late 2007" MacBooks should already be pre-installed with 10.5 Leopard. It is the Mid-2007 MacBooks that are shipped with 10.4 Tiger. Since "Late 2007" MacBooks were first introduced on 11/1/07 (per the website) and mine was made (purportedly) during the third week of January 2008, then one should assume my MacBook already has 10.5 Leopard pre-installed. So why would the box need to be slit open to add a copy of Leopard?
Obviously, I could solve the problem of what's inside the box by just opening it up. I'm just worried with the gray area of having two seals on the box, and the potential trouble of trying to explain the reason for the exchange, once the box has been opened. This is why I have not opened the box yet. I'm trying to do some research before I open the box. Without any clear information I may just take the box into the store and open it in front of them. If everything looks great (i.e. correct software is preloaded, seals on interior packaging are correct, cables are tied tightly, etc.) then all is well. But at least if I open it in front of the manager, they can't say I did something wrong or am trying to pull a fast-one.
Has anyone had a similar experience? I'm interested in all reponses...but especially from MacBook owners who have purchased their computer after 11/1/07, when the "Late 2007" version started making the rounds. Also, if any Apple folks are reading this question, I'd appreciate your input. Additionally, it might be wise for Apple brass to initiate a procedure at the Apple Stores where the two-seal situation is explained to the customer at the point of purchase. If Steve Jobs buys a jar of aspirin, opens the top and sees that the "safety seal" has been re-taped over the top of the jar, I have a strong suspicion that he would not use that product. Considering I spent considerably more on my MacBook than Steve would have paid for the aspirin, one can see why I am concerned.
Thank you in advance for your input.

i totally agree with you regarding being worried about a second seal on a brand new "supposedly" sealed MacBook..., for what we paid, i would have returned the laptop and requested a different box, one that i was satisfied with AFTER inspecting the box and seal. (You should have been able to do that if it is still within the 14 day return period)
i bought a Mid 2007 MacBook via eBay, and it took so long to arrive that by the time i got it, they had shipped me the newer Santa Rosa (late 2007) MacBook! I was pleasantly surprised and quite pleased...
re: the date, etc... i think i finally received my laptop around Dec. 5-7th 2007, but when i checked the serial number info (i am just as cautious as you!), i found that my laptop was in warranty until Dec. 12th 2008!!! It was as if i received the laptop 5 days before it was actually sold!!! I too was quite impressed!
Anyway, i hope you have settled in with your new laptop and totally enjoy it! I love my MacBook.
oh, a word of advice... if possible i would recommend getting one of those silicon keyboard protectors. eBay seems to be a good source of MacBook accessories... I have been very careful with my laptop, but one day at work this week while getting some hand-lotion, the pump had somehow gotten clogged and to my horror, a whole stream of lotion squirted out of the container resulting in a visually beautiful extended parabola landing on both my screen and keyboard!!! Fortunately, i have both a keyboard protector and a screen protector for my MacBook, so cleanup was not an issue... i can't imagine what kind of mess i would have had under the keys had i NOT placed the keyboard protector on my MacBook months ago! :o)
blue skies,

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I have lost my macbook box etc

Hi There,
I have lost my macbook box and everything which is inside the macbook box (except the macbook)
My macbook is under warranty as have purchased untill August 2013
Could Apple give me a replacment?
Thank You
Justin

If the box got your MacBook home to you originally, its job is done.
If you MUST have another box, you can shop for them on eBay, but you will pay collector's prices.

My macbook works normally connected to the charger, but it is very slow when using the battery. What can I do?

I have a Macbook Pro 13'' 2011 OS X 10.9.4, and recently it started giving this problem, which the macbook works well while connected to the charger, but when i use it only with the batery it gets really slow. But in the report system of the macbook says that the battery is operating normally. It has alreary 822 cycles.

Perform a SMC reset:
http://support.apple.com/kb/HT3964
If there is no meaningful change, open System Information>Power and post the following from your MBP:
(Make certain that the charger is connected)
Ciao.

Hab nun PS CC 2x auf dem MacBook. die normale/alte und die 2014er Version.

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Komische Sache das...
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Hans-Günter,
ich mache Dir ja keinen Vorwurf. :-) Du kannst ja nichts dafür das ich mich da nicht so gut mit auskenne.
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I can't move the caret in the Address Bar or any other text box normally.

Only when I hold down an arrow key or the home or end key for a little while, does the caret move. Why does it behave that way? The issue does not seem to be with caret browsing though.

Thanks for the suggestion. It made sense to me (my salesman mentioned that he used FireFox as his browser) So I went ahead and down-loaded it.   Unfortunately the problem is also on Firefox. I can pull up the web pages that I am looking for, but I can not pull up the "sign-on" pages.
It is beginning to sound like a security type issue to me. The "Connection Time Out" page gives 3 choices:
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* If you are unable to load any pages, check your computers network connection.
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Macbook air dont awake normal after shutdown or sleeping...

after installing mavericks my macbook air 2012 midi have 2 problems
1. after a shutdown is it unpossible to start the macbook air normally. Only after pressing more than 10 seconds the startbutton and a second normal push on this button start the book!
2. the same problem is coming up the slee mode.
I think the is no image produced for the start or wakeup process.
I cant see the rotating cursor a the monitor by shutdown process.
Who can help??

If it disconnects, you can use the icon in the menubar to reconnect rather than restart.
If the icon isn't in the menubar then go to System Preferences > Network > Select WiFi on the left > check "Show WiFi status in the menubar"

Is my new macbook normal???

Hi all,
Just been reading posts on this and wondering if my new macbook is normal. So I've had my new macbook since 29 Oct this year, its the new model the 2.0 GHz one, so one month. Not really a computer person but taking more interest now since I have my own laptop. So I have a few question hoping some of you may be able to answer.
So reading about battery and stuff. My battery apparently has done 22 cycles??? Is this normal, I've only ever let the battery decharge to 15% once, rest of the time I only let it decharge like to 60% or 50 % and I work mostly with it plugged in. I've never calibrate it, I've just read about that so will do that sometime. Also when I look at my batteries full charge capacity it says 4180, its between 4150 and 4180, it changes, is this normal for a new macbook one month old? And condition : good???
Also have noticed another thing with my macbook that I'm not sure is normal. A lot of the time I put it to sleep when I go to uni in the morning so I can just start it up again quickly when I get there. But a few times now, when I have put it to sleep ( manually-pressing the sleep button) and then closing the lid, about 10 seconds after it makes the wake up noise, the DVD drive noise, then about a minute after ( if I don't do anything) it does it again. By this stage I get scared so I just opened the lid, its awake, if i put it to sleep again it does the same thing???? So then I just shut it off. IS this normal???? Probably not but can someone tell me why its happening and what I can do? It doesn't do it all the time when i put it to sleep just sometimes..??
Yep so these are my questions. If anyone knows if my macbook is normal or what is going on I wold really appreciate it. I love my new macbook so just want to learn more about it and just worried that this may not be right. Thanks in advance for replies.

Hi and Welcome to Apple Discussions!
The battery issue is normal. Every time you drain the battery to some extent then recharge, it reports that as a cycle. The battery capacity is supposed to change, so no problem there if it goes from 4180 to 4150.
As for your other concern, I've never had the problem so I couldn't tell you much. You may have to reset your SMC (System Management Controller) if it goes back to sleep after waking. Resetting your SMC will fix some power/sleep related issues.
1. If the computer is on, turn it off.
2. Disconnect the AC Adapter and remove the computer's battery.
3. Press and hold down the power button for 5 seconds and then release the button.
4. Reconnect the battery and AC Adapter.
5. Press the Power button to restart the computer.
See if that helps. Best of luck.
-Brian

Retail Leopard disc will not install on Jan/08 MacBook 2.2ghz?

I purchased a used MacBook 2.2ghz with 4GB of RAM in it. It has Leopard 10.5.3 on it, however it is setup with the previous owner's details and some files. I wanted to wipe the hard drive and install Leopard from my own family pack. I purchased this disc from apple.com, I DID NOT pirate or burn it, it is an original disc in my family pack retail box of Leopard.
When I try to boot on the disc, is starts the setup like normal but then it says "Mac OS X cannot be installed on this computer, please check the system requirements."
I obviously meet the system requirements as Leopard is already on there, and this very Leopard disc worked on my older MacBook. Is it possible that even though the MacBook I purchased came with Tiger, it was made after Leopard and therefore this disc cannot install on it? I'm very confused here.
The disc is labeled as follows:
Mac OS X Leopard
Install DVD
Version 10.5
2Z691-6307-A
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MB 13.3/2.2/2x512/120/SD-DL/WHITE
MB062LL/B
Model No: A1181
Any ideas? I am stumped!

The seller may have given you the wrong discs if you have Tiger restore discs. The model number of MacBook you mention (MB062LL/B) came with Leopard and not Tiger. See here: http://support.apple.com/kb/SP12
You need to reinstall by using the Leopard install discs that originally shipped with this Mac. 10.5.0 on your Family Pack DVD is older than what came preinstalled on the MacBook. No Mac computer can run an older OS than what originally shipped with it. Apple has a tech note about this here: http://support.apple.com/kb/HT2186
Message was edited by: Király

Macbook 2008 4,1 serious problems after 10.6.8 and 1.4 firmware update

I'm having a problem with my 2008 2.4Ghz Macbook. After doing a fresh install of 10.6.0 with a Retail DVD, the MB was working perfectly, absolutely no problems at all. I then ran Software Update and installed all the recommended updates to 10.6.8, and I only noticed in passing that there was a Firmware update to do too, as reported by Software Update. I ran that as well and, IIRC, it was applied after fully updating to 10.6.8 and after rebooting twice. The MB rebooted, ran the Firmware update (which seemed to complete fine, as the progress bar completed normally against the grey screen), then rebooted. Again, IIRC, after running the Firmware update, and I'm now at 10.6.8, I started a Repair Permissions and left the MB for a while. It was the next day, maybe 15 hours later, when I went back to the MB and it was in Sleep. I pressed a key to wake it and this is when the weirdness started.
The screen was "fuzzy", sort of out of focus, though I could see the desktop, and what I could see was: the Disk Utility window open on Repair Permissions (which had completed normally) and several Vertical Segmented Bars running across the bottom part of the screen, at about the height where the Firmware Update progress bar was. These bars were filling in from left to right. IIRC, it may have looked a little like when you wake from Deep Sleep (or Hibernate, or whatever it was called). Like when you Wake from Sleep after the battery has run out and then you plug the AC adapter in.
Anyway, before the Vertical Segmented Bars progress was completed, the screen went black. Pressing keys didn't bring the desktop back.
I did a forced shutdown, reset the SMC, then rebooted. No startup chime. The Superdrive, hard drive and fans spun up, but the screen remained black. After a few reboots, I got a desktop back, and tried to reinstall from both an external HD (with Restored disk image) and the Retail Snow Leo DVD. Both times, the MB booted to the startup screen: with the external HD, I held down Option and chose the Snow Leo install; with the DVD, the MB started normally while I held down the C key. The boot started from the HD and the DVD, but after about 60 seconds, with Apple logo and the spinning "cog wheel", the screen went black. And seemed to shut down. With the external FW hard drive, the drive made a loud click, its LED went off, then it came back on after a few seconds, as if it had lost all power to it, then the LED lit up when power returned to it from the shut down MB. Anyway, the installs failed.
I then attached the 2.4 MB to another MB (2.1) in Target Disk Mode and it booted fine into TDM. It showed up on the 2.1's desktop, I ran Check Disk and it checked out okay. I then looked under Startup Disk and the 2.4's disk was listed there, with 10.6.8.
I then booted the 2.1 from the 2.4's disk and it booted fine. I ran check Permissions, and a huge list of permissions to repair came out. At this point, I've left things as they are. The 2.1 is booted from the 2.4, the latter used as external boot HD.
I then replaced hard drive and RAM. Tried to boot from DVD and install, got to Apple logo and spinning cog wheel, but after about 2 minutes the screen went black.
I then connected an external monitor and rebooted from the DVD. The external display received a video signal and I got to the Snow Leopard install screen. All this time the Macbook display has remained BLACK.
I went to Disk Utility and reformatted the new drive, then started the installation, which completed fine. The Macbook runs normally connected to the external display.
Any thoughts?
Why would the Macbook display work fine at boot (Apple logo, etc.), but then cut out after about 2-3 minutes?
Why would the Macbook screen remain black while I got a video signal on an external monitor?
Does this sound heat-related in some way? I should note that while booting from the DVD and now installing Snow Leopard, the fans are going pretty fast.
I just want to point out that this was an absolutely pristine, impeccable Macbook until these recent problems. It is in fantastic condition, none of the usual chips out of the top case and trackpad area. After the latest fresh install of 10.6.0 it was perfect upon reboot. Fast, perfect Airport and Bluetooth, FW and USB worked perfectly with a FW drive and USB mouse I hooked up. The update to 10.6.8 via Software Update seemed to complete fine.
Then all the problems started AFTER THE FIRMWARE UPDATE.
I don't know how much stock can be put in the firmware update being the cause of the problems, but the sequence here would bear that out. These are also somewhat unusual problems, at least in my experience.
One of the odd things was when I first went to wake the Macbook after the firmware update: the "fuzzy", out-of-focus screen and the segmented progress bars. And it was just before the segmented bars completed progress from left to right that the display cut out and went black. And from that time on, I've had the aforementioned problems.
Any ideas or links to similar problems would be greatly appreciated, e.g. possibly firmware related, or where the Macbook screen works but goes black after a couple minutes. And now that I've been able to connect to an external monitor, it would seem that the video signal is okay too.
Thanks.

Just to update.
After leaving the Macbook unplugged and without battery for a few days. I reset the SMC and, with no battery installed, I've just now rebooted and:
1) the first time, it booted, but no chime, and when the display turned on, once again I got the "out of focus" desktop AND the segmented vertical bars on the desktop (and the bars were filling in from right to left); the display went black after about 10-15 seconds;
2) I shut down and swapped some different RAM, then reset the SMC again and booted without battery. This time I got the boot chime and the Macbook booted to the Apple logo screen and spinning cogwheel. After about 2 minutes, the cogwheel stopped spinning, as if to boot to the desktop, but then the display went black. The front light started to pulse after about 10 seconds, and the Macbook appeared to be in Sleep.
3) I woke the Macbook from sleep by hitting a few keys and this time it went to the desktop. This is the first time it's gone to the desktop since the problem started.
I had enough time to see that everything appeared normally on the desktop, such as the time and date, Airport was connected, etc. And then the display went black again, after about 10 seconds.
At this point, I can now always get to the desktop, but the display goes black after about 10 seconds. I have just enough time to press a few keys and the Macbook does respond.
4) I shut down and reinserted the battery. Here's where new problems show up.
With the battery inserted, and the Macbook in sleep, if I hit a key, the DVD spins up as the Macbook is waking, BUT now the front sleep indicator light FLASHES (blinks) 5 TIMES. No beeps.
The Macbook still gets to the desktop, like before, and the screen goes black after 10 seconds.
I found some info on the Apple site re. 5 flashes (Article 21502):
If you don’t hear beeps, but the sleep indicator light flashes five times when you start it up or wake it from sleep, its battery may need service. Take the battery to an Apple Authorized Service Provider, such as an Apple Retail Store.
For more information, see the Apple Support article below.
You can continue using your computer before you service the battery. Use a different battery, or connect the computer’s power adapter and plug it into a power source.
Note:If you use your computer without a battery or with a faulty battery, you could lose all unsaved changes if it’s unplugged while it’s on.
BUT, the battery is not defective, as it works okay in another Macbook.
I should also point out that the problem with the 5 indicator light flashes or with the battery did not exist before the 10.6.8 and the Firmware 1.4 updates.
Any ideas?

Macbook 2.4 2008 after update 10.6.8 and firmware, won't fully boot

Weird problem after updating to 10.6.8 from 10.6.0 (fresh install).
I went thru Software Update, it downloaded 10.6.8 and the other updates. It also found that I needed a Firmware Update, which I also choose to install.
The updates went thru okay, including the Firmware. Everything went exactly as it should. The machine booted as per normal.
Afterwards, I checked that it had updated normally to 10.6.8 and everything checked out okay.
I left the Macbook plugged in and in Sleep. It was like this for probably 24 hours. NO BATTERY INSTALLED (don't know if this could be a problem, but I don't see how). I just came back now to find that I can't get back to the desktop from Sleep, nor can I boot to the desktop.
Specifically, here's what I see:
- first, on trying to Wake from Sleep, the screen remained black. The Superdrive spun up, the white light at the front of the Macbook was pulsing. But no desktop.
- I then held the Power button till it shut down. Then rebooted. And here's what I got:
a) no startup chime
b) I could Superdrive and fans and HD spin up
c) the display turned on, but didn't show the startup screen, no Apple logo, etc. It just went to the Desktop in about 10-15 seconds.
d) on the Desktop I can see:
- the Desktop background
- the Disk Utility window open to Repair Permissions, which was the last thing I'd done on the Macbook (permissions checked out okay)
- and THIS: I've never seen it before, but the Desktop is a bit "fuzzy", I can see the background and the Disk Utility window though, as well as a NUMBER OF SHORT BARS towards the bottom of the screen, and there's a BAR BY BAR PROGRESS from left to right (the first bar is filled in, then the second, etc.), BUT the progress DOESN'T make it to the last bar before the SCREEN GOES BLACK AGAIN (*sorry for the caps, but I'm trying to highlight the salient parts).
Any ideas?
Is this somehow related to the Firmware update? I remember that the Macbook booted fine after the Firmware update, the long horizontal progress bar was filled in as normal and got to the end; IIRC the Macbook then booted fine. I believe it was at this point that I repaired Permissions. Then left the Macbook, only to return to find it as it is now.
Any help much appreciated.

Update:
Installed 10.6 and did all the updates, am now using it with an external monitor. Working fine as a Mini, but a real bummer re. the black or blue screen.
Without external monitor connected, I get this:
- I can boot, with startup chime, from DVD or external hard disk, after holding Option at startup and choosing bootable volume on screen; I can also boot from the DVD by holding down C key
- When I boot, the startup chime doesn't sound right away, as there's a short delay; in that time (a few seconds), the LED light at the front of the Macbook FLASHES 5 TIMES; there are NO error beep sounds
- The boot screen starts up, I get Apple logo and spinning wheel, and at about the usual point where the screen goes blue for a couple seconds, before the Macbook boots to the desktop, the screen goes black
- The Macbook seems to go to Sleep, with the screen black; the front light pulses
- I can wake the Macbook from Sleep by pressing a key
- Previously, after waking from Sleep, the Macbook went to the desktop -> in other words, the Macbook completed startup with the black screen;
- When the Macbook woke from Sleep, there was a slight delay of a few seconds before the Trackpad and Keyboard became active; I then had a few seconds to use the Trackpad before the screen went black again, and the Macbook went back to Sleep
- Now, though, when I wake it from Sleep, I get a Blue Screen, and the screen stays blue; i.e., doesn't turn black and the Macbook doesn't sleep
All of this refers to booting the Macbook without an external monitor connected.
When booting with an external monitor, everything works normally.
POINTS OF PARTICULAR INTEREST:
1) all of this happened from the time I updated the Firmware, as per Software Update
2) the screen works during the boot process, then goes black
3) boot completes even with black screen
4) the screen works for a 10 seconds when Macbook wakes from Sleep, then goes black again
5) now, the screen goes blue - and stays there - when the Macbook wakes from Sleep
6) Macbook works normally with external monitor; the Macbook's internal display is not recognized when an external monitor is connected; the iSight camera is not recognized
So, what the heck happened?
I can understand the internal display and/or onboard video getting broken, but then it should simply not work at all, right? How is it that it works "partially" or "temporarily", during boot and when waking from Sleep, before going black?
What is with the 5 flashing LEDs at boot or when waking from Sleep? (I can't find any info concerning the Macbook and 5 flashing LEDs, but only concerning the Macbook Air, and it refers to a battery problem).

Mid 2009 MacBook Air - Most navigation freezes after reboot, fixed after hibernate

On my Mid 2009 MacBook Air, at some point after upgrading to 10.8.2 (not sure if it is directly related), a strange behavior started:
Boots up normally, but then most navigation is frozen.
Mouse cursor moves fine, but can't "click" anything.
Tab and Return keys work, which I can use w/ power button to select restart or shutdown.
Other keys work, somehow got to spotlight window one time and was able to type search term and hit Return
Dash menu won't slide up when I move cursor to bottom, as it normally does
Every once in awhile everything works fine after a restart, maybe 1 out of 25 times
Problem exists even in Safe Boot
Temporary workaround: I have noticed the problem is magically fixed after a hibernate, until the next shutdown. So after restart I close my MacBook to force a hibernate, reopen once I see the white light flashing, and then everthing is fine. So far this workaround consistently works. I rarely shut down by MacBook under normal conditions so I'm certainly not dead in the water, but I would like to get this thing figured out if possible.
Other data, and what I've tried so far:
Searched to find others that might have had this problem and already determined a fix, didn't find any
Logged in as different user (Guest), problem still existed
Nuked all the apps that were automatically loading at startup, didn't help
Tried Safe Boot, problem sitll existed
Used Disk Utility to Verify Disk, no problems found
Reloaded 10.8.2, didn't help
Loaded 10.8.2 supplemental update, didn't help
No new apps loaded within last few months
Not running AV software
Unfortunately I don't have Time Capsule set up
I have about 300 lines from my System Log that captures a Restart after which the problem existed, immediately followed by a Hibernate after which the problem was fixed. Would it be appropriate for me to paste it in here? I'm not knowledgeable enough to troubleshoot through the System Log.
Any help would be greatly appreciated!
Thanks,
Rob

It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions.
How large is your hard drive and how much hard drive space do you have left?

MacBook Pro (Mid 2010) will only boot in safe mode.

I've been unable to boot my MacBook Pro normally. It will boot in safe mode, and, until today, I was able to get a normal startup after resetting both PRAM and SMC. Running "Repair Disk" on the startup disk did not reveal any problems. I have also done a recovery boot to reinstall OS (10.9.1), which did not help either, though I did not wipe the hard disc first (I did back it up).
Had to take it to Apple back in January when the screen started acting funny, i.e. getting static-y and going blank for seconds at a time but then coming back. Their tests showed that there were no hardware problems, and the screen issue was eventually resolved by doing a PRAM reset. About 14 months ago, I had the logic board replaced.
Also, I'm not sure if this is related, but when I have been able to boot normally, if I quit Google Chrome, the machine will freeze completely.
Ran EtreCheck; here's the info from that:
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.66 GHz Intel Core i7 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 0:50:36
Disk Information:
          ST9500420ASG disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (146.37 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
          /etc/hosts - Count: 15
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.divx.dms.agent.plist 3rd-Party support link
          [System] com.divx.update.agent.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [invalid] com.oracle.java.Java-Updater.plist
          [System] com.wacom.wacomtablet.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.mlbam.nexdef.core.NexdefLoader.plist 3rd-Party support link
          [not loaded] com.mlbam.nexdef.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
          XPSLauncher
Internet Plug-ins:
          AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
          Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          McGraw Hill ChemDraw: Version: 12.0.3 3rd-Party support link
          DivX Web Player: Version: 3.0 - SDK 10.5 3rd-Party support link
          AdobePDFViewer: Version: 10.1.9 3rd-Party support link
          WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link
          googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
          iPhotoPhotocast: Version: 7.0
          DirectorShockwave: Version: 11.6.5r635 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
          Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
          OVSHelper: Version: 1.1 3rd-Party support link
          Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
          o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link
          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
          AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
Safari Extensions:
          ClickToFlash: Version: 2.7.5
          ClickToPlugin: Version: 2.7.5
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Growl 3rd-Party support link
          Perian 3rd-Party support link
          WacomTablet 3rd-Party support link
Old Applications:
          None
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 328.64 GB
          Destinations:
                    G-DRIVE [Local] (Last used)
                    Total size: 465.64 GB
                    Total number of backups: 1
                    Oldest backup: 2013-07-27 20:13:09 +0000
                    Last backup: 2013-07-27 20:13:09 +0000
                    Size of backup disk: Too small
                              Backup size 465.64 GB < (Disk used 328.64 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               1%          hidd
               1%          EtreCheck
               1%          WindowServer
               0%          mds
               0%          Google Chrome
Top Processes by Memory:
          180 MB          Google Chrome
          168 MB          com.apple.IconServicesAgent
          111 MB          Finder
          77 MB          Google Chrome Helper
          74 MB          Dock
Virtual Memory Information:
          850 MB          Free RAM
          1.80 GB          Active RAM
          839 MB          Inactive RAM
          432 MB          Wired RAM
          584 MB          Page-ins
          0 B          Page-outs
Any ideas are much appreciated!

First try doing a Software Update.
Then restart and see if that works.
If not then I would update Java.
Restart and see if that works.
If not then delete the following plist items.
[invalid] com.oracle.java.Helper-Tool.plist
[invalid] com.oracle.java.Java-Updater.plist
Should find these in:
/Macintosh HD/Library/LaunchAgents
/Macintosh HD/Library/LaunchDaemons
Now restart & see if that works.
If that doesn't work try deleting everything in:
/Macintosh HD/Library/StartupItems
Hope this helps.

How to install Mountain Lion on my macbook pro MB990LL/A 2009?

Hi,
I have a big problem here.. I saw on internet that many people have installed on they're macbook pro MB990LL/A an OS like Snow Leopard, Lion, Mountain Lion. This weekend, I've tried to install Snow Leopard, and when I've inserted the disc in my macbook, it said that the operating system was not supported by my computer.
I don't kow how to do, but I would like to install Mountain Lion or at least Snow leopard on it and I know that it's possible so if someone can help me with this, that would be great!!
Right now, i'm on leopard 10.5.8

Confirm that you booted from the Snow Leopard Install DVD and that it is the retail version that you purchased directly from Apple.
If that does not work:
Boot your MacBook Pro normally, then download and install the Mac OS X 10.5.8 Combo update. Then, shut down and attempt to install Snow Leopard again.

My Macbook Pro 15" (late 2007) shuts down unexpectedly

I have started having this problem intermittently over the past month, and it has gotten worse over the past two days.
I am using my Macbook Pro normally (watching Youtube videos or online streams primarily), and it will suddenly either go to sleep or shut down entirely. If it goes to sleep, I can press enter and it will wake up briefly before going back to sleep about 3 seconds later, until eventually it will just shut down on its own. If it shuts down completely, I can press the power button to start it back up, but it will shut down again before even reaching the login screen. I tried going into bootcamp, but it shut down before I could select the Windows partition.
The only thing that has worked so far is resetting the SMC by holding Shift+ctrl+alt+power button for a few seconds while it is off. That lets me start it up for a while, but if I ever start using it for something a bit more demanding (again, Youtube or video streams, for example), it will shut down after probably about 30 min. of use.
I just got back from the Apple store today to get my power adapter and my battery replaced. The power adapter cable connection was exposed, and the computer had been saying to service the battery for a couple of years now. After replacing those, the service battery message went away, but it just started shutting down again. The Apple store MRI diagnostics only showed the battery problem.
One other piece of info is that I hear a click from the left side of the laptop before it shuts down (can't tell if left front or left back).
Any help would be greatly appreciated. Thank you.

Hello Shamalama,
If you can't install the Superdrive Firmware Update 3.0 first please make sure it applies to your MacBook Pro.
About SuperDrive Firmware Update 3.0 - Apple Support
Follow these steps to find out if your Mac requires this update and if the update is successfully installed:
From the Apple () menu in the upper-left menu bar, choose About This Mac.
Click More Info, then select Serial-ATA in the Hardware section of System Profiler.
Select the DVD entry, and inspect the Revision field in the window below.
On an iMac, if you see Revision: KA15 or 2AHG, your iMac needs this update. If the update has been successfully applied to an iMac, the field will be KA16 or 2AHH.
On Mac mini computers, if you see Revision: 2AHF, your Mac mini needs this update. If the update has been successfully applied to a Mac mini computer, the field will be 2AH1.
On MacBook computers, if you see Revision: KA14, KA19, SA15, SA17, 1APF, KK07, or CP06 your MacBook needs this update. If the update has been successfully applied to a MacBook, the field will be KB19, SA18, 1APG, KK08, or CP08.
On MacBook Pro computers, if you see Revision: KA14, KA19 or SA17, your MacBook Pro needs this update. If the update has been successfully applied to a MacBook Pro, the field will be KB19 or SA18.
Learn what to do if you cannot install the SuperDrive Firmware Update 3.0 .
Then, as linked, check out the article
Mac OS X v10.6.4 and later: Unable to Install SuperDrive Firmware Update 3.0 - Apple Support
More info on the update and install tips can be found at
About SuperDrive Firmware Update 3.0 - Apple Support
Best,
Nubz

Shut Down bug reproducable - Macbook appears to shut down when it doesn't

So, I've run into this issue 4x now, and it's the same every single time.
The bug - when you shut down your Macbook, everything appears shutdown, but in reality it's not, your batteries get drained, and a bad day at work ensues.
How to reproduce the bug.
First - have your macbook running normally.
Connect your external monitor, USB Keyboard, and USB devices.. etc.
Close your Macbook lid to force it to sleep
Turn on your macbook using your external keyboard.
This will allow your external monitor to become the primary screen for your mac - While your macbook stays closed and acts as a desktop.
Now through software methods go and select Shut Down.
The macbook will shut down everything and will appear shut down.
The light will stay on however. So if you open the lid, the macbook won't turn on. Once you close the lid, the light will go away. At this point it time, it really does appear as though the macbook is shut down. But it's not!
And you find this out the morning after you wake up.
-- To get around the issue, you essentially just turn your Macbook back on and shut down again. But it's rather annoying when you're in a rush.
Message was edited by: roboto

I've been having the same problem - and its not just with the Macbook. I've found several times that I'll go to shutdown my Macbook and the finder, dock, menubar will all vanish - as for shut down - only I'll be left with the wallpaper and spinning sticks. I've left the system for several minutes (5-10) and it still won't shut down so I have to force it to shutdown with the power button. I had exactly the same issue with my 2007 silver iMac the other day. I've also found that my Macbook will appear to shut down and not have done so it drains the battery. I've reset the PRAM on the iMac and still get the issue. Haven't tried with the Macbook I must confess.
I have a local version of iDisk on my desktop and often find they refuse to shutdown even after I've cancelled a sync. I wonder if the problem may lie there?

Is resealed MacBook box normal?...

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