Is reset all settings enough to restore factory settings or do I have to erase all content?

Data works without problem on my phone, but sometimes phone calls and SMS messages act like the phone is not on the network. Calls go straight to Voicemail and SMS messages are not received.  Unless the phone is rebooted or turned off and on or a phone call is made, I won't get any notice of the voicemails or messages.  Again, data is fully connected over the LTE network (push email and iMessages come through without delay).
AT&T blames the phone and told me I needed to reset.  I used "reset all settings' and not the "Erase All Content and Settings."  Have I fully reset the phone to the point were AT&T should recognize it is not the device and it's settings?

It sounds like you are taking the right steps.  Resetting all Settings does return your phone to factory defaults without deleting any of your content.  This means you need to go into settings and turn on or off anything you had changed from factory default.
Resetting Network Settings as razmee209 suggested is the next step.  You will need to re-enter any wifi ID's and passwords that you may have been using before.
If none of this works, you may need to take the big step of restoring the phone as new and do not restore it from your backup.  This will remove all your apps and content so I would only do this as your last step if you cannot get the phone to work the way it should.
There is also the possibility that you have a hardware fault that you might need to have an Apple Genius look at to make sure you do not have a broken phone. 

Similar Messages

  • I have lost my camera icon and my app store icon.  I have tried to reset and even tried to restore factory settings...no luck.  Restrictions have been turned on, but I do not have the passcode.  Any suggestions??

    I have lost my camera icon and my app store icon.  I have tried to reset the iPod and even tried to restore factory settings....no luck.  Restrictions seems to have been set, but I do not have a pass code.  Any suggestions???

    I have gone through the router reset for home network, Router reset at work. Restarted my personal hotspot on my iPhone that is running the same IOS.
    I have performed the Network settings reset on the iPad.
    I have performed a hard reboot on the iPad, (Home button and power button until logo appears)
    Also I had to update the Apple driver on my laptop for iTunes to see my iPad after I had updated iTunes, I'm not sure if I lost wifi after I updated the iPad IOS or updating iTunes.

  • I just updated my iPhone 4 to iOS6.  In the process, I ran into a problem and had to restore factory settings.  After syncing the phone, I see that 218 apps need to be updated. When selecting "update all," it says "manage local device storage usage." How?

    I just updated my iPhone 4 to iOS6.  In the process, I ran into a problem and had to restore factory settings.  After syncing the phone, I see that 218 apps need to be updated. When selecting "update all," it says "Cannot Download.  There is not enough available local storage to download these items.  You can manage your local device storage usage in Settings."
    How can this be the case when I haven't changed any apps from before updrading to iOS6, and I don't have any music yet on the phone?  Why is it telling me there is not enough local space?

    Hi RileyAvaCadenRiver,
    If you recently updated your iPhone to iOS7, you will need to update iTunes on your computer to iTunes 11.1 or newer for it to correctly recognize the iPhone. You may find the following link helpful:
    Apple: iTunes 11.1.1
    http://support.apple.com/kb/DL1614
    Regards,
    - Brenden

  • I want to reset my ipad 2 but in the settings menu/general there is no reset button. this is the only way to restore factory settings from what i can see on internet. can anyone help?

    i want to reset my ipad 2 but in the settings menu/general there is no reset button. this is the only way to restore factory settings from what i can see on internet. can anyone help?

    You can restore the device within iTunes on your computer. This article will describe the process for you.
    http://support.apple.com/kb/ht1414
    On the iPad - Settings>General>Reset>Erase all content and settings

  • My iPod 5 will not sync ANY music. All my music was on prior to syncing. The sync deleted all my music. I can now no longer add any music. I have the "sync music" checked. Restoring factory settings did not work. Any thoughts?

    All my music was on prior to syncing. The sync deleted all my music. I can now no longer add any music. I have the "sync music" checked. Restoring factory settings did not work. Any thoughts?

    When you synced with iTunes It would have tried to replace the music on the iPhone with what is on the computer. which is what happens when you sync with iTunes.
    If the songs are purchased you can re-downloaded them Pretty easily. You mentioned that you still see the songs and that you could not play them. Do they have a Cloud symbol next to them? If so this means that you can download them but that they are not on the device.

  • Restoring Factory Settings on Nokia 2310 HELP?

    Hello,
    I'm selling my nokia 2310 to someone I don't know very well, and would like ALL my settings returned to the factory settings before handing it over. I've manually deleted all my contact, call lists etc, but would like to know how to get everything back to the factory setting. The nokia manual isn't helpful at all.
    I've tried turning off the phone, holding the call button, number 3 and the * key, while turning it back on, as someone suggested to me, but this didn't work. Just left me with twisted fingers!
    Can someone please tell me how to restore the factory settings on the Nokia 2310 please?
    Thank you in advance.

    you have cleaned it good enough. You need not worry about resetting it to factory settings.

  • Is there ANY way possible to MANUALLY restore factory settings for an ipod classic, FROM the device ITSELF (as opposed to restoring from iTunes or forcing a reformat elsewhere)?

    I have 3 iPods:  1 Touch and 2 Classics.  The Touch and 1 of the Classics are both working fine; the other Classic is not showing up in iTunes, My Computer, or in Device Manager.  While I CAN do a simple reset, it accomplishes nothing, and I am UNABLE to get the faulty Classic into "disk mode".
    Based on what I've encountered thus far, I have a suspicion that my faulty Classic somehow thinks it's formatted for the Mac, as I DO see the serial # and I do NOT see "Windows Format" in the About screen on the ipod itself.  Is that even POSSIBLE?  I have never used a Mac, but that's what the documentation I've read on this Support Site have lead me to believe.
    The faulty Classic will charge ONLY in a wall charger; it clearly wants nothing to do with my laptop as it refuses to stand up and be recognized in iTunes or in My Computer....why??!!??    I DID try all of the other obvious troubleshooting items; I tried different USB ports, different cords, different laptops, and even different ipods.....BUT....all is well with everything else BUT for this pain-in-the-@$$ ipod.
    IDEALLY.....since my ipod refuses to make itself available for me to "restore factory settings" via iTunes, the way it SHOULD be handled....., I'm wondering if there are any hackers out here that know of a way to FORCE a MANUAL restoration of factory settings of the ipod, via super-secret "key strokes" on the ipod itself (and not via the iTunes software that is curently useless for this particular ipod)....?
    Thanks in advance to anyone who can help!  Without your assistance, my Classic ipod remains an expensive door stop and/or paper weight.  It's behavior at this point is nothing shy of rude and inconvenient!

    There is no way to restore/reformat the device without connecting it to a PC or Mac.
    Have you checked the iPod's dock connector for signs of bent/damaged/corroded pins that could prevent a full connection with your PC?  If there is any lodged debris, take a can of compressed air to it to blow it all out.
    B-rock

  • I am getting a "not delivered" when I try to send a photo from my Ipad or iPhone via iMessage. I can receive photos in iMessage and I can send and receive photos other than with iMessage. I have tried restoring factory settings etc but no luck.

    I am getting a "not delivered" when I try to send a photo from my Ipad or iPhone via iMessage. I can receive photos in iMessage and I can send and receive photos other than with iMessage. I have tried restoring factory settings etc but no luck. Is anyone else having this problem please?

    I've been having this problem too, but here's the catch: originally it was only with my dad, and only sometimes.  Now it's dad and husband, every time!  Pix go through, via imessage, to everyone else, and they go through to dad/husband if I "send as text" after it fails. 
    And the other annoying thing- the blue bar will run all the way, and it will say "delivered".  So I close out of imessage. When I reopen it again, the "delivered" has changed to "not delivered" with the red exclamation point.  I just googled "imessage not sending photos" and founds TONS of people with the same problem, but no solutions.  (I have rebooted phone, reset network settings, with no luck.  I even had to backup/delete/restore my whole phone the other day for a different reason, and hoped that would fix it, but now it won't send to my dad OR my husband (who is on not just the same carrier, but the same family plan as me)

  • My daughter has not used her ipod touch for 16 months and has forgotten her passcode.  restore factory settings keeps failing due to a software update failure!

    my daughter has not used her ipod touch for 16 months and has forgotten her passcode.  restore factory settings keeps failing due to a software update failure!
    how can i get this ipod reset.  She now has an iphone so this is going to be used by someone else in the family and should be simple to do but itunes just keeps booting it out even though it recognises that it was previously connected to our itunes account as all of the children were on my account

    That has nothing to do with an update server. Do the following:
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:                         
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
      If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes

  • IPad frozen when trying to restore factory settings

    Tried to restore factory settings and iPad froze all the screen shows is the little circle going round and round can anyone help

    Try a reset again.
    If a reset doesn't work, try and force iPad into Recovery Mode:
    1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
    2. Connect USB cable to computer
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
    5. Release the Home button
    6. Open iTune (make sure you have the newest version of iTune)
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times to recover your iPad

  • How do i reset a macbook pro to the factory settings

    How do I reset a Macbook to the original factory settings?

    Restore to original:
    Boot from your grey installer DVD disc 1, or SL retail installer disc (hold down the C key on startup or hold down Alt/option on start and choose the installer disc).
    OK the language page (if present).
    From the installer screen, do not click 'continue' - go to the menu bar and choose Disk Utility; depending on the OS version it may be in the Utilities menu or Tools menu.
    In DU, select your internal drive in the sidebar (the top item with the makers name and serial no.).
    Run Repair Disk (not permissions). If that comes up as disk OK;
    Click the partition tab. Select the partiton from the drop-down above the graphic; 1 partiton is all you need. Go to the options button and ensure that the partition scheme is GUID  and the file system to Mac OS Extended (Journalled).
    Name the partiton (usually Macintosh HD), click Apply.
    When that's finished, select the new volume in the sidebar (indented to the right below the drive) and go to the Erase tab.
    Select Security options and select zero data (one pass is more than sufficient). Click erase. That will take quite some time; probably measured in hours and dependant on the size of the drive.
    (The purpose of this step is to ensure there is no recoverable data left on the drive).
    When that's completed, close DU and continue with the installation.
    When installation is complete, after the restart ignore the setup assistant and shut down the Mac (you may have to do this by holding down the power button).
    The Mac is now ready for the new owner to personalise it as if new.
    Be sure to pass on the original grey discs with the Mac, and the SL retail disc if you loaded SL.

  • I phone 4 restoring factory settings

    I am looking for some help. Like others on these forums I have just passed an old iphone on to a friend. I have been trying to restore factory settings.
    When I use settings general - reset I have a restrictions pass code. I do not remember this. I have tried all the 4 number combinations I normally use.
    I went onto I tunes and tried to restore factory settings - it just keep timing out
    The phone is linked to an iTunes account that I don't have the email access anymore, icloud is also linked to this.  Do I have any options.
    Thanks

    See if the information in this support document helps you. This is in addition to what deggie provided. It explains in a little more detail. http://support.apple.com/kb/TS4515

  • HT4528 how do i restore factory settings?

    How do i restore factory settings?  when i hit reset all, it asks for my password, then says verification failed - the request timed out.  It's the right password, so i don't know why it's saying that.  Also says that when I try to turn off "Find My Phone"
    Very frustrating

    If you have forgotten password then https://iforgot.apple.com/appleid

  • Problem Restoring Factory settings from Rescue CD (no Recovery Disk 1)

    I am trying to reset my Lenovo 3000 N100 to factory settings from the Recovery and Rescue CDs I created when I first got the laptop.  At the time, the system created 3 disks which were labeled: Lenovo Rescue S/U; 1C and Final C.
    The process starts with the Rescue S/U, but after the initial reboot it asks for Disk 1.  I have tried all 3 disks, but none of them are accepted as "Disk 1".  The only options are OK and Cancel.  When I select OK, it asks for Disk 1.  When I select Cancel, it reboots the system returns to the recovery screen, and asks for Disk 1.
    This is an endless loop.  Can't get past it's looking for Disk 1.

    Gerry_M, welcome to the forum,
    there could be two possible issues at work here which I can think of;
    after booting from the cd are you choosing to restore your system to factory or to an image? You must select the factory option.
    Are you getting a message asking for a "supplemental disc"? If so you need to click no at this point and it should then ask for the first recovery disc.
    Hope this helps
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • How to Restore Factory Settings on a Mac?

    How to Restore Factory Settings on a Mac OS X 10.6.8?
    I have been told you can do this without the Installation CD. I also do not remember the installation CD when i got the laptop. If it's possible then please someone let me know! if not then how can i get a new CD to do this?
    my computer keeps freezing on me at random times, and i have tried taking the laptop to my college tech support and also Best Buy and they said they can't do anything and that i need to try resetting the mac.

    You may not remember the installer disks but they came in the box. Your profile shows you are running 10.6.6 Snow Leopard. To restore back to factory settings you need those disks. That said to go that route may be unnecessry. Stay away from Best Buy tech people. They know nothing. Without the disks you do a repair disk to see if that helps:
    Start up your computer in single-user mode to reach the command line.
    Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
    At the command-line prompt type:
    /sbin/fsck -fy
    Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
    ** The volume (name_of_volume) appears to be OKIf fsck found issues and has altered, repaired, or fixed anything, it will display this message:
    ***** FILE SYSTEM WAS MODIFIED *****
    Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
    When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
    Your computer should start up normally and allow you to log in.

Maybe you are looking for

  • I am new to the ipod and I have the ipod hooked up to my computer but it says not connected to the internet,  any suggestions?

    I am a new ipod touch user.  I have my ipod connected to my computer, but when I try and get into anything it says I am not connected to the internet.  Please help a newbee????

  • Wait step not copmleting

    Hi Experts, I am working on simple BPM scenario with recieve,send and wait steps.I have placed wait step between recieve and send step. The issue is wait step is not completing in process.In wait step i have given 2minutes duration. Anybody plz help

  • Purchased movies disappeared after update.

    I updated to the latest version of iTunes and had to perform a restore of my iPhone. Once it restored I was able to retrieve my purchased music via iCloud but my purchased movies and tv shows in my iTunes account seem to have disappeared. What happen

  • MAC HANGS WHEN I WRITE DVD VIDEO USING TOAST OR IDVD

    DEAR SIR, I HAVE A PROBLEM WITH MY SONY DVD .. EVERY TIME I TRY TO WRITE DVD VIDEO MY MAC HANGS WHEN TOAST ROXIO 10 STARTS TO LEAD OUT AFTER ENCODING THE VIDEO .. AND IT HANGS ALSO WITH IDVD AFTER ENCODING THE VIDEO .. AND I MUST RESTART MY MAC ...PL

  • How to do query enhancement in my case

    BW Expert, I want to get the number of employees in average. So, in this case I have to add all the number of employees by month, then divide the total number of months. In this case I have to create variable and provide a popup windows, after I ente