IS Retail related

Hello every one...Please clarify the following.
1) how are the inbound and outbound store integrate in IS retail.?
2) How do we transact data in and out of SAP to POS, what output types do we use here?
3) If an organization has both Wholesale and Retail stores, then how do they communicate between themselves. plz give example if possible...
Thanks in advance.
Raghav

Hi
u can communicate with POS system through XI middleware
following scenario u can configure
u2022     POS outbound-- data send from SAP to POS
o     Merchandise category information
o     Article master data
o     Control data
o     Customer data
o     Exchange rates
o     Follow-on items
o     Set articles
o     Bonus buys & coupons
o     Promotion discounts
o     Assortment lists
u2022     POS inbound-- data send from POS to SAP
o     Sales
o     Payment lists
o     Cashier statistics
o     Store physical inventories
o     Store orders/returns
o     Store replenishments
o     Store goods movements
o     Bonus buys & coupons
for whole sales you can configure SD cycle like R-3  for retail you use POS interface setting
PS:Rewrad Point
Thanks
Amit Shivhare

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    ben
    Interval Since Last Panic Report: -28202 sec
    Panics Since Last Report: 6
    Anonymous UUID: FD865E22-C8DD-4791-889D-B5E5B374745E
    Tue May 25 18:53:11 2010
    panic(cpu 1 caller 0x55507c): "!pageList phys_addr"@/SourceCache/xnu/xnu-1504.3.12/iokit/Kernel/IOMemoryDescriptor.cpp:1 412
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x36413718 : 0x21b449 (0x5ce420 0x3641374c 0x2238a5 0x0)
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    0x364139d8 : 0x12a8edb (0x560a900 0x560a300 0x602d100 0x0)
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    0x36413b58 : 0x12a8c63 (0x560a900 0x5e59700 0x2 0x0)
    0x36413bb8 : 0x12a9716 (0x560a900 0x560a300 0x36413be8 0xed5570)
    0x36413c28 : 0x1298939 (0x560a900 0x36413c5c 0x0 0x54c94c)
    0x36413c88 : 0x1296569 (0x560dc00 0xffc1 0x36413da8 0x36413cb8)
    0x36413cc8 : 0xedc2cf (0x560dc00 0xffc1 0x36413da8 0x36413d08)
    0x36413d28 : 0xebec0e (0x560ca40 0xffc1 0x36413da8 0x36413d68)
    0x36413d88 : 0xebedb8 (0x54a2000 0xffc1 0x16 0x305c420c)
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    0x36413f58 : 0x546914 (0x553a700 0x603969c 0x36413f88 0x227155)
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    0x36413fc8 : 0x29e6cc (0x5413cc0 0x0 0x10 0x5a05904)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.iokit.IOFireWireSerialBusProtocolTransport(2.0.1)@0x12a6000->0x12aafff
    dependency: com.apple.iokit.IOFireWireFamily(4.2.6)@0xeb7000
    dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(2.6.2)@0x127b000
    dependency: com.apple.iokit.IOFireWireSBP2(4.0.6)@0x1295000
    com.apple.iokit.IOFireWireSBP2(4.0.6)@0x1295000->0x12a5fff
    dependency: com.apple.iokit.IOFireWireFamily(4.2.6)@0xeb7000
    com.apple.iokit.IOSCSIArchitectureModelFamily(2.6.2)@0x127b000->0x1294fff
    com.apple.driver.AppleFWOHCI(4.5.7)@0xefa000->0xf1ffff
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    dependency: com.apple.iokit.IOFireWireFamily(4.2.6)@0xeb7000
    com.apple.iokit.IOFireWireFamily(4.2.6)@0xeb7000->0xef9fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    10D578
    Kernel version:
    Darwin Kernel Version 10.3.0: Fri Feb 26 11:58:09 PST 2010; root:xnu-1504.3.12~1/RELEASE_I386
    System model name: MacBookPro3,1 (Mac-F4238BC8)
    System uptime in nanoseconds: 38155557254
    unloaded kexts:
    (none)
    loaded kexts:
    com.paceap.kext.pacesupport.snowleopard 5.7.2 - last loaded 34201995231
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleHDA 1.8.4fc3
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.driver.AudioAUUC 1.4
    com.apple.driver.AirPort.Atheros 422.19.10
    com.apple.driver.AppleGraphicsControl 2.8.56
    com.apple.driver.AppleBacklight 170.0.16
    com.apple.driver.AppleLPC 1.4.11
    com.apple.GeForce 6.1.0
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.kext.AppleSMCLMU 1.5.0d1
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    com.apple.driver.AppleIntelYonahProfile 14
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.AppleIntelNehalemProfile 11
    com.apple.driver.AppleIntelMeromProfile 19
    com.apple.driver.ACPISMCPlatformPlugin 4.1.1d0
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    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.driver.AppleIRController 303
    com.apple.driver.CSRHIDTransitionDriver 2.3.1f4
    com.apple.driver.initioFWBridge 2.5.3
    com.apple.driver.StorageLynx 2.5.3
    com.apple.driver.Oxford_Semi 2.5.3
    com.apple.driver.LSIFW500 2.5.3
    com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 2.5.3
    com.apple.iokit.SCSITaskUserClient 2.6.2
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
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    com.apple.driver.AppleUSBHub 3.9.6
    com.apple.iokit.AppleYukon2 3.1.14b1
    com.apple.driver.AppleAHCIPort 2.1.1
    com.apple.driver.AppleFWOHCI 4.5.7
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleIntelPIIXATA 2.5.1
    com.apple.driver.AppleUSBEHCI 3.9.6
    com.apple.driver.AppleUSBUHCI 3.9.6
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    com.apple.driver.AppleRTC 1.3.1
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    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 104.3.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 104.3.0
    com.apple.driver.AppleHDAPlatformDriver 1.8.4fc3
    com.apple.driver.AppleHDAHardwareConfigDriver 1.8.4fc3
    com.apple.driver.DspFuncLib 1.8.4fc3
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.iokit.IO80211Family 310.6
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.nvidia.nv50hal 6.1.0
    com.apple.NVDAResman 6.1.0
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.1f4
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleHDAController 1.8.4fc3
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.iokit.IOHDAFamily 1.8.4fc3
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.1d0
    com.apple.driver.CSRUSBBluetoothHCIController 2.3.1f4
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.1f4
    com.apple.iokit.IOBluetoothFamily 2.3.1f4
    com.apple.iokit.IOUSBHIDDriver 3.9.6
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.2
    com.apple.driver.AppleUSBMergeNub 3.9.6
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.0.1
    com.apple.iokit.IOFireWireSBP2 4.0.6
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.2
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.driver.AppleFileSystemDriver 2.0
    com.apple.iokit.IOATAPIProtocolTransport 2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.2
    com.apple.iokit.IOUSBUserClient 3.9.6
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.iokit.IOAHCIFamily 2.0.3
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOATAFamily 2.5.1
    com.apple.iokit.IOUSBFamily 3.9.6
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.2
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB, SMC 1.16f11
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.10
    Bluetooth: Version 2.3.1f4, 2 service, 2 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
    Serial ATA Device: SAMSUNG HM250HI, 232,89 GB
    Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021b, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
    FireWire Device: OXFORD IDE Device 1, Macpower, Up to 400 Mb/sec
    FireWire Device: OEM ATA Device 00, OEM, Up to 800 Mb/sec

    crashes are continuing - can anyone help out ?
    thanks
    ben
    Interval Since Last Panic Report: 1184223 sec
    Panics Since Last Report: 15
    Anonymous UUID: FD865E22-C8DD-4791-889D-B5E5B374745E
    Fri May 28 21:24:56 2010
    panic(cpu 0 caller 0x2a8ac2): Kernel trap at 0x0027a72b, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000004, CR3: 0x00100000, CR4: 0x000006e0
    EAX: 0x00000000, EBX: 0x0000007e, ECX: 0x091f0000, EDX: 0x00000000
    CR2: 0x00000004, EBP: 0x56f43378, ESI: 0x048077c4, EDI: 0x00000000
    EFL: 0x00010297, EIP: 0x0027a72b, CS: 0x00000008, DS: 0x0d8c0010
    Error code: 0x00000002
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x56f43178 : 0x21b449 (0x5ce420 0x56f431ac 0x2238a5 0x0)
    0x56f431c8 : 0x2a8ac2 (0x590478 0x27a72b 0xe 0x590642)
    0x56f432a8 : 0x29e9a8 (0x56f432c0 0x20b35a20 0x56f43378 0x27a72b)
    0x56f432b8 : 0x27a72b (0xe 0x48 0x56f40010 0x10)
    0x56f43378 : 0x26c7dc (0x48077c4 0x0 0x6a300dc 0x6a300dc)
    0x56f433c8 : 0x26cfd8 (0xd8c6f38 0x0 0x56f43458 0x2339ff)
    0x56f433f8 : 0x26d256 (0x47ee6000 0x0 0x0 0x0)
    0x56f43418 : 0x26de86 (0xd8c6f40 0x11000 0x0 0x25bdc1)
    0x56f43458 : 0x260c3b (0xd8c6f38 0x30f383c 0x0 0x11000)
    0x56f43588 : 0x260e32 (0x47ef7000 0x0 0x1 0x0)
    0x56f435c8 : 0x259bfe (0x2ba8d74 0x47ee6000 0x0 0x47ef7000)
    0x56f43608 : 0x220273 (0x2ba8d74 0x47ee6000 0x10005 0x53c5)
    0x56f43628 : 0x22042a (0x47ee6000 0x10005 0x995720 0x10000)
    0x56f43648 : 0x9931fa (0x47ee6000 0x10005 0x8115380 0x47ee6004)
    0x56f43728 : 0x994941 (0x20000 0x0 0x10000 0x1)
    0x56f437b8 : 0x994fb2 (0x9858304 0x20000 0x0 0x10000)
    0x56f43c28 : 0x3105ea (0x87c268c 0x8077b00 0x7f1ec24 0x20000)
    0x56f43c88 : 0x3121dd (0x20000 0x0 0x10000 0x0)
    0x56f43d58 : 0x423e1a (0x56f43dfc 0x56f43dbc 0x87747e0 0x2f797261)
    0x56f43dd8 : 0x2fafad (0x56f43dfc 0x3 0x56f43e28 0x57c50e)
    0x56f43e28 : 0x2efffc (0x87c268c 0x56f43ec4 0x0 0x56f43f54)
    0x56f43e78 : 0x49444a (0x86b6b20 0x56f43ec4 0x1 0x56f43f54)
    0x56f43f18 : 0x494a8d (0x56f43f54 0x86b6b20 0xb0183f64 0x0)
    0x56f43f78 : 0x4ec84e (0x87cf2a0 0x88fbd90 0x88fbdd4 0x0)
    0x56f43fc8 : 0x29eef8 (0x893ee20 0x0 0x10 0x0)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0.0d1)@0x991000->0x99 6fff
    BSD process name corresponding to current thread: firefox-bin
    Mac OS version:
    10D578
    Kernel version:
    Darwin Kernel Version 10.3.0: Fri Feb 26 11:58:09 PST 2010; root:xnu-1504.3.12~1/RELEASE_I386
    System model name: MacBookPro3,1 (Mac-F4238BC8)
    System uptime in nanoseconds: 2721283483111
    unloaded kexts:
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.2 (addr 0x56c88000, size 0x98304) - last unloaded 1855762560735
    loaded kexts:
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 1269444306258
    com.apple.driver.AppleHDA 1.8.4fc3
    com.apple.driver.AudioAUUC 1.4
    com.apple.driver.AirPort.Atheros 422.19.10
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.DontSteal_Mac_OSX 7.0.0
    com.apple.GeForce 6.1.0
    com.apple.kext.AppleSMCLMU 1.5.0d1
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.ACPISMCPlatformPlugin 4.1.1d0
    com.apple.driver.AppleIntelMeromProfile 19
    com.apple.driver.AppleLPC 1.4.11
    com.apple.driver.AppleBacklight 170.0.16
    com.apple.driver.AppleUSBTrackpad 1.8.1b1
    com.apple.driver.AppleUSBTCKeyEventDriver 1.8.1b1
    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.driver.AppleIRController 303
    com.apple.iokit.SCSITaskUserClient 2.6.2
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.driver.AppleFWOHCI 4.5.7
    com.apple.iokit.IOAHCIBlockStorage 1.6.1
    com.apple.driver.AppleAHCIPort 2.1.1
    com.apple.iokit.AppleYukon2 3.1.14b1
    com.apple.driver.AppleIntelPIIXATA 2.5.1
    com.apple.driver.AppleUSBHub 3.9.6
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBEHCI 3.9.6
    com.apple.driver.AppleUSBUHCI 3.9.6
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleSMBIOS 1.5
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 104.3.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 104.3.0
    com.apple.driver.DspFuncLib 1.8.4fc3
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.iokit.IO80211Family 310.6
    com.apple.driver.AppleHDAController 1.8.4fc3
    com.apple.iokit.IOHDAFamily 1.8.4fc3
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.1f4
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.IOPlatformPluginFamily 4.1.1d0
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.nvidia.nv50hal 6.1.0
    com.apple.NVDAResman 6.1.0
    com.apple.iokit.AppleProfileFamily 41
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.CSRUSBBluetoothHCIController 2.3.1f4
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.1f4
    com.apple.iokit.IOBluetoothFamily 2.3.1f4
    com.apple.iokit.IOUSBHIDDriver 3.9.6
    com.apple.driver.AppleUSBMergeNub 3.9.6
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.2
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
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    com.apple.iokit.IOUSBUserClient 3.9.6
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    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB, SMC 1.16f11
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.10
    Bluetooth: Version 2.3.1f4, 2 service, 2 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
    Serial ATA Device: SAMSUNG HM250HI, 232,89 GB
    Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021b, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000

  • NIghtmare - Brand new S230u from major retailer: Lenovo says warranty expired

    I just purchased a new (sealed) Lenovo S230u factory box with security tape on both ends unopened, with no additional tape, from a major online retailer that also have physical stores in selected States.
    It is a refurnished machine, according to the major retailer website, it has 90 days warranty from Lenovo with Levono phone number etc. Having bought several 1000+ Thinkpad and 3000 desktop from IBM, with the *very good* price offered and manufacture warranty, I am willing for the first time to try out the Thinkpads after it is owned by a Chinese company Lenovo. I had been very skeptical whether the Chinese company Lenovo would provide the same level of support as IBM. And this is where the nightmare begins.
    I called and checked with the online retailer and they had a few hundred machines but I bought one of the last one they have in stock since it went to SOLD OUT within hours. I confirmed with them they are factory refurnished machines and they had hundreds of them. With the low price and short warranty, I made sure I have the ability to purchase extended warranty and went to Levono online chat for warranty to confirm how much it would cost to buy extended warranty and that shipping for any needed service is free BOTH ways.  My last machine was HP and I loved how they provided two way free shipping and excellent technical support service. HP helped me fix an unexpected motherboard issue, deemed manufacturer’s defect and replaced it for free.  No way I am buying any laptop with worse off warranty for a cheap price.   The agent confirmed that I will be able to buy extended warranty with 2-way free shipping but need to receive the machine and give them the serial no. for a quote.
    I felt safe, guaranteed by BOTH the online retailer and Lenovo and went ahead with my purchase.
    Having read online discussions, I am very cautious to buy refurnished machines sold on eBay, non-major retailers that may switch off parts and discredit the warranty. I still checked that machine came with security tape sealed on both ends, nothing was altered. 
    However, when I started using the machine, I realized that it said my warranty expired! I called Levono immediately and the first agent gave me the lenovo_pop email address to send in my warranty and told me they can update and extend it for a year - I thought WOW, great if it is one year. I had tech issues as I performed a series of windows, lenovo, microsoft updates randomly, and getting some registry error message and wanted tech support to guide me quickly to restore to factory condition but the request was denied because warranty expired! Furthermore, he said they do NOT honor any warranty of refurnished machine NOT sold by lenovo.com! WHAT??? That is NOT what they informed me from online support BEFORE i purchased the machine!! And if my warranty end date is AFTER the day I called, they could have easily helped me? The machine expired 1/14/2014 (a year from manufacturer’s date) and I bought it beginning of Feb 2014. Oh great, I guess the few hundred customers that bought the same machine a few weeks before me won’t have this problem as I bought the last few machines – no wonder the cheap price for a wonderful laptop.
    This issue was stretched out for weeks! With my case no. CLOSED – reason: no customer contact, when I was waiting for the agent who promised to call me back AFTER I emailed to Lenovo my proof of purchase twice to different emails -  yet no one called. An agent then told me new info saying that the major retailer should be responsible to contact Lenovo. Then another agent said they don't honor any third party refurnished machine, even major retailers!! Another case no. opened and a supervisor escalated to a different Lenovo team with screen captures of links to retailer product page, warranty info, as well as  my conversation with the Lenovo rep, yet I still receive no resolution 10 days after. This is night and day experience compared to previous IBM or HP experience I had. All contradicting info and the customer penalized.
    With the major retailer, I have escalated the issue twice to supervisors, yet the Lenovo closed the first case no. when Lenovo supposed to call me back and the retailer couldn't do much while I still didnt' hear back from the second supervisor but they extended my 14 days return policy to 30 days. Their name not mentioned yet, because unlike Levono, the low level support person called me daily to follow up while I have been chasing after Lenovo every few days and know it would be ignored if I don’t keep pushing it.
    This is madness, and if for the diligent cautious buyer I am, this is what I go through from a major online retailer,  I can not imagine what a normal buyer would go through. Loyal customers should NOT be the ones who pays for this.
    I sincerely hope something can be resolved within a day before my extended return date expired and a senior forum administrator can help me. If not, at least loyal and potential customers would know that things like this could happen and consider this before you buy a refurbished levono anywhere other than Lenovo, and you can be the judge whether Lenovo and it’s policies are worth supporting. 
    To be honest, I loved IBM, I love my new laptop and I just want the technical support I deserve to check on some potential driver issue and windows 8.1 upgrade support. I want to be able to perhaps buy the extended warranty that was promised. The peace of mind. Now I even have doubt about the company and whether to spend extra money for protection that does not protect customers!  To be fair, 90% of the many agents/supervisor I talked to have been professional and helpful which made the process tolerable. The reason I waited so long to post this message on a public forum. It just seems like their system, policies and communication between departments are ridiculous and customers are penalized for it.  If you don’t honor ANY third party refurbished warranty - deal with your wholesale agents, retailers, don't sell new or refurbished machines to them. Your loyal customers should NOT be penalized for it and make sure that customers are well informed if they do simple research! Information across departments should be consistent. And the supervisors of the departments should be able to honor and fix a mistake related to wrong info (if it was wrong) provided by another Lenovo department and handle things in a TIMELY manner. I should not have to spent over 15 hours on this for nearly a month! This is NOT what I expect from a top computer company in the US market. Something needs to be done so other loyal customers do not have to go through this and also ensure that customers who support Lenovo would NOT fall into traps of dishonest merchants.

    wabibi,
    Thanks for the additional details via private message.   My apologies for the troubles you have had so far - let's look into the situation and see what can be done to help you get this resolved.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Ongoing fatal crash and security bug related to connecting external display

    The infrastructures in OS X to resume from sleep, to authenticate, and to change displays is fundamentally not working.
    The security bug I have encountered has to do with connecting a cinema display exclusively to a MacBook Pro. This is a specific situation, but please note that I have experienced the same problem on no fewer than three independent laptop. Plus, the Genius in the Apple Retail Store was convinced of the general instability of this infrastructure. The security problem is that hot corners no longer function if I transition between two states in the same reboot. The first state is where I have the laptop powered on and using its own internal display exclusively (when I'm on the road). The second state is when I have the laptop displaying its output exclusively on an external display (when I'm at home). What happens is that an attempt to use hot corners fails. There is no response. I even added configuration on all four corners (whereas I originally had settings only for the rightmost corners), and even then, the hot corner action (of sleeping the display or entering locked screen saver mode) does not commence. This prevents the user from being able to secure the display on demand using standard methods that are supposed to work.
    The instability level related to connecting the external display exclusively is high. Again, I've experienced this on no fewer than three independent laptops, and the Apple Genius at the Retail Store confirmed that this aspect of OS X did not work consistently. When I want to connect the cinema display to the laptop in such a way that the laptop's own display is not part of the active screen, the process I use succeeds about half the time. Supposing I have been on the road, where I am using the laptop display exclusively. I then put the laptop to sleep. When I return home with the lid open, I connect first the USB (power) from the cinema display to the laptop, and then I connect the Mini DisplayPort. When that step works, what happens is that the login screen shows on the cinema display despite the fact that my laptop lid is closed. This is good, and is what I want. At that point, I open the laptop lid and quickly log in.
    With Apple being a mobile device company, I rely on the laptop for tasks that one traditionally may use a desktop for. This simply points to the versatility of the laptop. But I'd like the bugs resolved, so that I do not have to hesitate to make use of the inherent flexibility possible with the MacBook Pro.
    Here's what happens when the process (of connecting the external display in a way that establishes itself as the only screen in use by OS X) fails. Firstly, when I connect the external display via Mini DisplayPort, the laptop doesn't even respond. Instead, it remains asleep. So to work around it I have to repeatedly disconnect and reconnect the Mini DisplayPort so that the asleep MacBook Pro will see that there is a display connected to it. Also, sometimes that isn't even enough and I have to open the laptop lid, and put it to sleep again so as to trigger whatever actions are necessary to recognise the external display (presumably by having the laptop recently awake). Around half the time, I have to play this game of disconnecting and reconnecting until it actually works. This high level of reproducibility (confirmed by the Apple Genius representative's confidence that this part of the system doesn't actually work) should make it easy for an engineer to look into the problem.
    Fatally, and recently, OS X has completely crashed when I have attempted to connect the external display. The external display has gone completely blue, and after a half a minute, it blanked out and my entire laptop became unresponsive. I called Apple Support and was given a case number. I also took the laptop into the retail store to see if I could recover my current session without rebooting. There was no process suggested to make that happen and I was told to reboot the machine. I've had this happen before on other laptops, and it is frustrating that the kernel reaches such a state that it cannot be used. As I see it, this problem is not too unrelated to the way that I need to play a game in order to get the external display connected exclusively. Here are some workarounds that could be added:
    Firstly, whenever I connect an external display, I'd like the laptop to see that this has happened, and to take action accordingly (such as resuming from sleep). Secondly, If I connect an external keyboard, and press a key on it, I'd like this to wake the laptop too (in the event that the first method fails for some unforeseen reason). I'd also like the connection of the cinema display's USB power not to cause the laptop to enter into a confused state between asleep and awake. Sometimes I need to disconnect and reconnect USB power in order to trigger the laptop into waking, but that's only because it's not doing it on its own properly. On the other hand, I also ensure that the laptop doesn't have the Mini DisplayPort connected without also having the cinema display USB power connected, because that also is an unsupported configuration.
    I've also gotten the laptop to become confused about whether it is asleep or awake. When I open the lid, it seems to enter into sleep mode, but closing it seems to bring it into an active state.
    Also, I've successfully logged on and authenticated with the screen showing exclusively on the external display. But just ten seconds after I start using the system, the laptop falls asleep--with the lid open! Whatever triggers that action doesn't seem to be on track. The laptop is open, there are incoming events such as mouse movements and key presses, and the external display is on and is in use. And then the laptop falls asleep! This has happened numerous times. Not only should this not happen; the instances where it does happen can cause further instability and put my system at risk of fatally crashing.
    Also, the authentication system itself is highly buggy--far more than it should be. At times I have opened the laptop lid and caught a glimpse of a window before I have begun the login process. Also, an external authentication application that asks for Kerberos/AFS login credentials has been able to overlay itself on top of the primary authentication (whereas I should only see a single login dialog when I need to authenticate to the system). Also, I've had several of these authentication screens overlay on top of one another, although it's been months since I've experienced that one (so it may have been fixed). Also, around a third of the time, the window that authenticates me (on the black background) somehow transfers itself into the background (even though there's only one window!). What that means is what I begin to type my password, and now the laptop starts beeping at me and I need to manually click on the password field and begin entering my password again. This really shouldn't happen, and indicates too much complexity in this authentication process (such as, more OS X code is involved than is strictly necessary, which is likely to make the authentication system more difficult to test). Also, at times, I have been using too much CPU, such that the authentication screen takes too long to emerge. That also means that I'm not able to logon until I uncleanly shutdown the laptop. If the laptop has been asleep, and is revived in preparation for login, then that login screen should be given highest priority, even if there are other heavy CPU or I/O intensive tasks running in the background. And maybe the login dialog shouldn't disappear when the user is legitimately attempting to log in. So even if there is a possibility that the system is under heavy resource use (or there is a stall or minor deadlock), it shouldn't prevent the user from logging in altogether.
    At the moment, the very fact that the system shut down uncleanly means that the full disk encryption suite that I used has entered into an undetermined state, suggesting I may lose access to all my data. It's my hope that I can rely on Apple's products to interoperate in a way that won't cause me to be fearful and restrictive in my use, so that I can freely connect an external display at times, and at other times carry the laptop on the road.

    Ive got the same problem with Samsung UE225010 monitor too, its full hd but it looks terrible, could it be Displayport adapter issue, because couple month ago Ive tryed with some IPS display, and it looked same bad.

  • Open Purchase Orders at Retail Value

    Hi
    I need to show Open Purchase Orders at Retail Value in one of my reports and I am using the key figure - "Open Purchase Orders (Retail Price) - 0RTOPDVSV".
    I am using this KF in the cube ZRT_STWK which is part of a multiprovider. Data to this cube is being pulled from 2LIS_03_BF. I couldn't find a probable field in ECC to which I can map the field 0RTOPDVSV in the cube.
    Any idea what the likely field could be in ECC which I can map to the key figure 0RTOPDVSV?
    Any help is appreicated.
    Thank you.
    Pavan.

    Hi,
    To prepare the Open PO report:
    Take all the purchase order details from EKKO and EKPO tables by writing a JOIN based on the selection screen paramters:(into ITAB)
    Then fetch the related GR and GI data from the table MSEG for each PO Item (using for all entries of ITAB passing EBELn and EBELP to MSEG).
    Here based on the movement type you have to consider the GR or GI.
    generally for 101 movement types it is fresh GR(goods receipt).
    so in this table MSEG you have many entries with different movement types for each PO items, so summing up the correct quanitities(ERFMG) for GR and other s is importants.So from ITAB you know the PO qty for a particular PO and from MSEG you know the qty received(GR QTY), if the both qty's are equal then that order is closed, if bothe qty's are not equal then that order is OPEN.
    Fetch the invoice related data from EKBE or RSEG tablse passing EBELN and EBELP fields for them.
    GR dat is in MSEG
    and Invoice data is in EKBE  or RSEG.
    Hope this is useful.
    regards,
    Anji

  • Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it

    Follow-up: 203908177
    Dear sir/madam
    Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it but the they gave me an ear phone which just was like an ordinary earphone where I can't low and high the volume nor I can select the playlist ... Please read below
    that I wrote to you in the email I've sent to you on last April as followed :-
    Dear madam/sir,
    It's me Santosh Lamichhane who just arrived to my place in Kathmandu, Nepal after a month visit in Bolivia and Argentina ...
    Dear madam/sir, I like to inform you that while my visit in Santa Cruz de La sierra in Bolivia I bought a new earphone for my ipod shuffle 3G due to the problem in my old earphone on the date as followed in the bill of as shown
    ALTEK
    PN 26986 VN 24186
    Vendedor:
    Federico
    Date 02/04/2012 time: 03:34:22 PM
    I did checked the earphone there same time and found that I can't lower or high the volume from that new purchased earphone and even asked why and one of your senior staff said it might be the problem of my ipod shuffle's setting, Since the beginning of the time of purchase till I came to Nepal 4 days ago I didn't use the ipod because I'm not able to increase the volume and I didn't took my laptop with me while my visit there ...
    But when I try to restore my shuffle here ; even that doesn't works ... Today and yesterday when I checked my friend's earphone of ipod - it was working on my shuffle and my earphone also working in his classic ...
    I want to kindly request you since I showed my shuffle at the time of buying earphone there in Altek, San Martin AV in SAnta Cruz de la Sierra in Bolivia and asked I need the earphone for my ipod shuffle 3G It's not my fault ... Could you please ask the agents of apple here in Kathmandu to replace it with the working the right compatible earphone for me ...
    Hope to hear from you very soon ...
    Thanking you
    From Santosh Lamichhane,
    Cell +977 9802033662, 9813716393,
    +977 (1) 5002018 Res ...
    1210 Tikhedewal 28, Lalitpur SMPC 14, Kathmandu, Nepal

    You will not get a reply from Apple in these forums. As stated in the information to which we all agreed when we signed up here, these forums are for user-to-user assistance, not for getting technical assistance from Apple. All you will get here is suggestions and commiseration from we your fellow users. If you want to express your displeasure directly to Apple, call the tech support line and ask to speak with Customer Relations and see if there's anything they can do for you. Please keep in mind that the CR rep will not have caused your problems, so keep your calm and be polite; they're just working stiffs too.
    Message was edited by: Dave Sawyer

  • How many Installs Can I do from a Snow Leopard Retail Disk?

    I have an old Snow Leopard Retail Disk (10.6.3) that I used a few years ago. Our Macs have mostly been upgraded to Lion since then, but we still have a 2007 iMac running Leopard and want to run some legacy third-party software. We need to upgrade that iMac from Leopard to Snow Leopard, then upgrade via system update to 10.6.8 in order to run the legacy software.
    I know we used this Snow Leopard retail disk to upgrade one computer to Snow Leopard already, and we might have used the disk to install Snow Leopard on an external hard drive as well but I'm not sure as it was a few years ago and that hard drive may have been archived and placed in storage.
    My question is, is there a limited number of installs that we can do with this disk? Do we need to first uninstall Snow Leopard from one computer before we can install it on another?

    Unlike Windows, the DVD or CD versions of the Mac OS (Snow Leopard or earlier) have no serial number, or even keep track of how many times you've installed it. It's all on the honor system of following the license you have, which as mende1 noted, is either a single computer license, or five in one household (not shared with friends or relatives).
    Lion and Mountain Lion are a bit different. Macs that came with either OS have a machine specific version (for the necessary hardware drivers) and cannot be shared, other than with a 100% identical Mac. The App Store versions are intended for Macs that were released before the respective OS's, and contain only the hardware drivers for the Mac models they are listed to support.

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