Is RoboHelp compatible with 64-bit Windows 7?

I'm having a problem with RoboHelp/RoboSource (posted about elsewhere in the forum) and in response to a support query, I received a message stating that RoboHelp is not compatible with 64-bit Windows 7.
Quoting: "Please ensure that Windows 7 is not 64 bit, as RoboHelp is not compatible."
This seems to be in conflict with the blog posting by Ankur Jain, Product Manager - RoboHelp, (http://blogs.adobe.com/techcomm/2009/12/adobe_robohelp_8_now_supports_windows_7_also.html) in which he states "I'm pleased to inform you that Adobe RoboHelp 8 now also supports Windows 7. With this, RoboHelp 8 is now compatible with Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended) or Windows Vista® with Service Pack 1 or Windows® 7."
Now, Mr. Jain doesn't specify 32-bit or 64-bit Windows 7, but considering the detail in his posting regarding service packs, I'd expect that a blanket statement like RH is compatible with Win 7 would mean both 32-bit and 64-bit, unless otherwise stated.
Some questions:
1) Is RH compatible with 64-bit Win 7 or not?
2) What about RoboSource? Is it compatible with Windows 7? If so, which versions? 32-bit or 64-bit?
Also, the tech person said that we also need to try running RoboHelp in "simplified mode." What exactly is that?
Thank you in advance!

Hi again
I'm wondering if the "Simplified" bit is stemming from this Adobe Knowledge Base article?
Click here to view
Cheers... Rick
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