Is SAP CRM , Business Object based ?

Hi all
   I am really New to the raw SAP CRM.
   I am working on SAP CRM SALES(Contract Mgmt) space.
   Could you please help me in TECHNICAL understanding of the basics of SAP CRM on Sales area?
Many Thanks
Jack

Hi Jack,
Look at Brainstorming Discussion - Links to CRM Documentation .
Brainstorming Discussion - Links to CRM Documentation
Reward points if it is helpful
Cheers
Alfred

Similar Messages

Object Link to CRM business object in Trex search result list

Hello Everyone,
has anybody sucessfully configured the functionality "Object Link Properties" which is described in the Document <a href="http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647974&_SCENARIO=01100035870000000112&_OBJECT=011000358700005796662005E">Configuring the Business Package for SAP CRM 5.0 SP01 (EN)</a> on Page 169? I'm not the Knowledge Management specialist and would get some help on this topic. Has anybody detailed steps how to configure this?
It shounds interresting as the result would be that when the User does a full text search for Attached Documents he will also get a link to the original CRM business object like Activity, Account or Opportunity.
Regards
Gregor

Hi Gregor,
Thanks for your reply.
using windows explorer mechanism i can see the folders that i created in the CRM config.
Now in Portals KM i did the following steps:
a) Created an HTTP Data Source : with URL = the URL that the service crm_prt_km_dav generates.
http://abrusux156h.pch.chem.corp.local:8086/sap/crm/crm_prt_km_dav
b)Created a memory cache
c)Created a WebDAV respository manager with the following details:
Description :WebDAV
Prefix : /PRD (PRD is the BO Hierarchy name that i have set in the CRM config)
System ID : T86 (Sames as what was set in HTTP Data Source)
Repository Service : svc_acl
ACL Manager cache : ca_cm
Security manager : ACLSecurityManager
Memory Cache :webDAV(same as what i had set in step b)
I restarted the portal server. and then tried doing the test by going to
Content Admin ->KM Content ->root
But i dont see the /PRD folder out there.
Any clues on that???
Thanks,
Anand

SAP WF Business Object methods call our of SAP world

Hi Guys,
I want to know if the Methods of SAP workflow business object are always only be used in tasks in the workflows or they can also be called from out of sap world??? If yes then how???
Seconly does BAPI property of the method (method property where we can provide BAPI function module) has to do with remote call for this method?? What exactly is the use of BAPI property of any method in SAP workflow business object??
Regards,
NK

Hi Naeem,
Generally we are using SAP BOBI as best BI adhoc, canned Webi report and customizing Dashboard , Crystal report preparation in Complex Billing report by using Web intelligence , Crystal report and Digital dashboard is best for KPI analysis , predictive analysis for Project , Management also .
Their flows are very simple by using specific SAP recommended Specific tool for any MIS , BSCS billing BI reports preparation that we are following in specific domain based Project.
BAPI reporting is part of ABAP reporting , that you can flow in Mr Rob statement .
Regards
Asish

Editing SAP Standard Business Object

Hi,
There is a SAP standard business object "BUS20370". This object is in implemented status..... I am not able to use or inherit from this object as it is not released. Can i go ahead and relese it ?
Regards,
Bharath Mohan B

Hi
I think the Object number is BUS2037 (Customer billing Document), as there is no object with number BUS20370.
Yes You can change it to release status, to inherit it, if it is in IMPLEMENTED status, But most of the objects will be in Released status only. check it.
Goto SWO1
enter object name
display
from menu EDIT-> change release status-> change
Create a sub object by pressing CREATE button and use
Regards
Anji

Insert or Update data in SAP with Business Objects?

Hi all,
I am new to Business Objects world with my little expertise in Crystal Reports and Xclesius.
Could you please clarify me that is there any solution or technology or Product of Business Objects which not only make impressive dashboards and analyze the data but also can communicate with back end SAP R/3 to save or update data.
We are actually analyzing our Client requirements in which there is a need of Dashboards as well as some custom configurations that needs to be saved somewhere in the SAP system in order to make decisions in future.
Our back end system is SAP BW. One possibility is to use Adobe Flex as a base architecture with BSP and BW but we are more concerned with what BOBJ provides.
Looking forward for your suggestions.
Kind Regards
Umer Farooq

GR81 wrote:
I would like to know how I can insert or update data in a Google Spreadsheet from an Oracle Database please?
Thanks,you can't since Oracle knows nothing about spreadsheets; Google or otherwise.

CRM Business Object BUS1006005 Not Showing In LSMW Object List

I am trying to use Bus. Object BUS1006005 in an LSMW using BAPI. I noticed that I need to generate an ALE interface for the object before LSMW can use it.. Can someone please help me with this? When I drop-down on Business Object in LSMW Attributes, this object does not show on the list, however I noticed that Bus. Objects with ALE Message Types do show up.
Kind Regards,
Jason

IDOC Type:It is the Structure and format of the data that is to be exchanged
see the EDBAS table
MESSAGE TYPE: Determines and Processes the various outputs associated with an application document . Mostly used in SD and MM modules
See the EDMSG table
see the link for LSMW-IDOC
http://esnips.com/doc/1cd73c19-4263-42a4-9d6f-ac5487b0ebcb/LSMW-with-Idocs.ppt
LSMW-BAPI
Step-by-Step Guide for using BAPI in LSMW
Note! The screen prints in this article are from ECC 5.0. They may differ slightly in other versions.
Introduction:
This document details the usage of BAPI in LSMW. We have used the example of migration of the purchase order data into SAP.
Pre-requisites:
It is assumed that the reader of this article has the minimum knowledge required on the Business Object, BAPI, Message Types and IDoc Types.
Step-by-Step Procedure:
Details of the BAPI used in this scenario:
Business Object: BUS2012
Method: CreateFromData
Details of Message Type and Basic IDoc Type:
Message Type: PORDCR
Basic IDoc Type: PORDCR02
Lets have a look at the BAPI first, before proceeding to the LSMW:
1. Go to Transaction BAPI
2. Click on Search Button
3. Enter the value BUS2012 and select Obj.type(Technical Object Name
4. Press ENTER
5. Following screen appears:
6. On the left side of the screen, Expand the PurchaseOrder.
7. Select PurchaseOrder and double-click on the same for details.
Building LSMW using BAPI:
1. Go to Transaction LSMW.
2. Enter the Project, Subproject and Object information and click on CREATE.
3. Enter the descriptions for Project, Subproject and Object.
4. Now select Settings à IDoc Inbound Processing
5. IDoc Inbound Processing screen appears. Enter the required details as shown below:
6. Click on Activate IDoc Inbound Processing.
7. Click on Yes when prompted for Activate IDoc Inbound?
8. Hit on Back to return to the main screen.
9. Click on Continue (F8). Following Screen appears:
10. Select the Step 1 Maintain Object Attributes and select Execute.
11. Select the radio button Business Object Method and enter the following details:
Business Object: BUS2012
Method: CreateFromData
Hit ENTER
12. Save and click on BACK button. Following information message is displayed.
13. Now select step 2 Maintain Source Structures and click Execute.
14. In this step, we need to maintain the source structure. In our example, lets consider the example of a file with 2 structures Head and Item data as shown below:
Click on Create and name the source structure as HEADERDATA. Now select HEADERDATA and click on Create again to create the child structure. Following popup appears:
Select Lower Level and click on Continue. Enter the Item data structure name.
Click Save and hit BACK button to go to the main screen.
15. Select step 3 Maintain Source Fields and hit execute.
16. Enter the fields as shown below:
17. Click SAVE and return to main screen.
18. Select step 4 Maintain Structure Relations and click Execute.
Select E1PORDCR and click on CREATE RelationShip. Following screen appears:
Select HEADERDATA and hit ENTER
Similarly do the same for the structure E1BPEKKOA, E1BPEKPOC and E1BPPEKET.
Click Save and return to main screen.
19. Select the step Maintain Field Mapping and Conversion Rules and click on execute. Maintain the Field Mapping as seen below:
20. Select step 7 Maintain Source Files and provide the link for the test file created. (Create a test file with the same structure as defined earlier).
Save and return to main screen.
21. Select the step Assign Files and click on Execute.
Assign the file provided to the source structure. Here the same file is provided for both the structures.
Save and return to the main screen.
22. Select the step Read Data and click on Execute.
Click on Execute.
Return to the main screen.
23. Select the step Display read data and click on execute.
Click on the structure name to get the field level values.
24. Return to main screen and now select Convert Data.
25. Return to the main screen and select Display Converted data.
26. Return to main screen and select Start IDoc generation.
27. Now select the step Start IDoc Processing on the main screen.
28. Return to main screen and click on Create IDoc overview. Here the data record and status records of the IDoc could be viewed
It is given in screen shot.
http://www.****************
LSMW-IDOC
see this and do accordingly
http://esnips.com/doc/1cd73c19-4263-42a4-9d6f-ac5487b0ebcb/LSMW-with-Idocs.ppt
Go through the steps
Hi please go through the following steps for IDOC method
Step 1. Run the transaction ( /nlsmw ) you will reach to the screen
Here you have to specify
Project : 060_BUS_TRANS
Subproject : SERVICE_TICKET
Object : SRV_TICKET_ZSVT
click on the execute button .you will reach the screen :
The screen shows the 15 steps to Run the lsmw
Step 2) select the first step ( Maintain object attributes) and click the execute button.After clicking on the execute button you will reach at. the screen
Here you have to specify ( MEssage type and basic type)
click on the BACK button
Step 3) select the 2nd step ( Maintain source structures) and click the execute button
Here you have to specify the source structures.
Step 4) Select the 3rd step ( Maintain source fields) and click on the execute button :
Here you have to specify the fields present in the source structure
Step 5) select the 4th step ( Maintain structure relationship ) and click on the execute button :
Here you have to specify relationship between source and target structures
Step 6) select the 5th step ( Maintain field mapping ) and click on the exécute button :
Here you have to map the fields between source and target structure. Also you have to apply conversion rules here if any
STEP 7) select the 6th step and click on the exécute button
Here you can define any fixed value or user define routines
Step 8) select the 7th step ( Specify files) and click on the exécute button :
At This screen we have to specify the files for This we should be in change mode .So please click on the button shown in the above screen. After clicking on This button you will be in change mode and will be able to specify the files :
Step 9) select the 8th step ( Assign files) and click on the exécute button
For assigning files yoy should be in change mode do the same thing click on the button as shown in the above screen :
Then assign the files to different structures.
Step 10 ) select the 9th step ( Read Data) and click on the exécute button :
After clicking on the exécute button you will reach to the screen
Again click on the exécute button . After clicking on the exécute button you will reach to the next screen
Here you will see data is read.
Step 11) select the 10th step ( Display read data) and click on the exécute button :
Here you can see your test data present in test files assign to source sturcture
Step 12 ) select the 11th step ( Convert data) and click on the exécute button :
After clicking on the exécute button you will reach to the screen
Click on the exécute button as shown on the : After click on the exécute button you will reach to the next screen
Data is converted
Step 12th ( Display converted data is same as Display read data )
Step 13 ) select the 13th step ( Start idoc generation) and click on the exécute
button :
At this step Idoc is generated using converted data
Step 14) select the 14th step ( Start idoc processing ) and click on the exécute button :
After clicking on the exécute button you will reach to the screen :
And then click on the exécute button : After clicking on the exécute button you will reach to the final processive screen
If data is processed correctly you will see ( 53 Status message with green sign)
http://esnips.com/doc/1cd73c19-4263-42a4-9d6f-ac5487b0ebcb/LSMW-with-Idocs.ppt
http://esnips.com/doc/ef04c89f-f3a2-473c-beee-6db5bb3dbb0e/LSMW-with-BAPI.ppt
Step-by-Step Guide for using BAPI in LSMW
Note! The screen prints in this article are from ECC 5.0. They may differ slightly in other versions.
Introduction:
This document details the usage of BAPI in LSMW. We have used the example of migration of the purchase order data into SAP.
Pre-requisites:
It is assumed that the reader of this article has the minimum knowledge required on the Business Object, BAPI, Message Types and IDoc Types.
Step-by-Step Procedure:
Details of the BAPI used in this scenario:
Business Object: BUS2012
Method: CreateFromData
Details of Message Type and Basic IDoc Type:
Message Type: PORDCR
Basic IDoc Type: PORDCR02
Lets have a look at the BAPI first, before proceeding to the LSMW:
1. Go to Transaction BAPI
2. Click on Search Button
3. Enter the value BUS2012 and select Obj.type(Technical Object Name
4. Press ENTER
5. Following screen appears:
6. On the left side of the screen, Expand the PurchaseOrder.
7. Select PurchaseOrder and double-click on the same for details.
Building LSMW using BAPI:
1. Go to Transaction LSMW.
2. Enter the Project, Subproject and Object information and click on CREATE.
3. Enter the descriptions for Project, Subproject and Object as prompted.
4. Now select Settings à IDoc Inbound Processing
5. IDoc Inbound Processing screen appears. Enter the required details as shown below:
6. Click on Activate IDoc Inbound Processing.
7. Click on Yes when prompted for Activate IDoc Inbound?
8. Hit on Back to return to the main screen.
9. Click on Continue (F8). Following Screen appears:
10. Select the Step 1 Maintain Object Attributes and select Execute.
11. Select the radio button Business Object Method and enter the following details:
Business Object: BUS2012
Method: CreateFromData
Hit ENTER
12. Save and click on BACK button. Following information message is displayed.
13. Now select step 2 Maintain Source Structures and click Execute.
14. In this step, we need to maintain the source structure. In our example, lets consider the example of a file with 2 structures Head and Item data as shown below:
Click on Create and name the source structure as HEADERDATA. Now select HEADERDATA and click on Create again to create the child structure. Following popup appears:
Select Lower Level and click on Continue. Enter the Item data structure name.
Click Save and hit BACK button to go to the main screen.
15. Select step 3 Maintain Source Fields and hit execute.
16. Enter the fields as shown below:
17. Click SAVE and return to main screen.
18. Select step 4 Maintain Structure Relations and click Execute.
Select E1PORDCR and click on CREATE RelationShip. Following screen appears:
Select HEADERDATA and hit ENTER
Similarly do the same for the structure E1BPEKKOA, E1BPEKPOC and E1BPPEKET.
Click Save and return to main screen.
19. Select the step Maintain Field Mapping and Conversion Rules and click on execute. Maintain the Field Mapping as seen below:
20. Select step 7 Maintain Source Files and provide the link for the test file created. (Create a test file with the same structure as defined earlier).
Save and return to main screen.
21. Select the step Assign Files and click on Execute.
Assign the file provided to the source structure. Here the same file is provided for both the structures.
Save and return to the main screen.
22. Select the step Read Data and click on Execute.
Click on Execute.
Return to the main screen.
23. Select the step Display read data and click on execute.
Click on the structure name to get the field level values.
24. Return to main screen and now select Convert Data.
25. Return to the main screen and select Display Converted data.
26. Return to main screen and select Start IDoc generation.
27. Now select the step Start IDoc Processing on the main screen.
28. Return to main screen and click on Create IDoc overview. Here the data record and status records of the IDoc could be viewed:
Please Go through these Links ,
BAPI with LSMW
http://esnips.com/doc/ef04c89f-f3a2-473c-beee-6db5bb3dbb0e/LSMW-with-BAPI
For document on using BAPI with LSMW, I suggest you to visit:
http://www.****************/Tutorials/LSMW/BAPIinLSMW/BL1.htm
http://myweb.dal.ca/hchinni/sap/lsmw_home.htm
http://sapabap.iespana.es/sapabap/manuales/pdf/lsmw.pdf
bapi-idoc:
http://www.scmexpertonline.com/downloads/SCM_LSMW_StepsOnWeb.doc
Thanks
Naveen khan

SAP TM / Business object creation

Hi,
this my first posting, so please excuse that I am still searching for the right place to put my message ...
I hope this is the right group.
I have some questions concerning SAP Transportation management; I haven't seen a special group for that, so I am here now.
In SAP TM there are some business objects like shipment requests, shipment orders and so on. Is there any documentation available how to program with these objects?
I have found some ways to access them by going through the SAP source code, but that's sometimes very hard, and I couldn't find yet the place where the node ids for the nodes pf the object are created.
Best regards
Martin

Hi Keerthi,
thanks for your answer. I think that there is something different in the case of TM business objects. I can't see them in SWO1, and have not found any BAPI to handle the objects.
There is a transaction /TMSF/CONF_UI to display and change the business objects in SAP TM; and there are some menu items to create dictionary elements, access classes and wrapper classes, but they don't work (and I am not sure if this is the right way). In SAP TM source code, there are some general classes and interfaces that are used to access the TM business objects (like /SCMTMS/IF_LCP_FACADE), but they are all TM specific, so perhaps there is really a big difference between TM objects and other business objects. Maybe SAP has only chosen the same name for them.
SAP TM is still in an early phase of development, so I could imagine that there are still some missing things inside. But at least I managed to do some object access using the same methods as SAP did.
Best regards
Martin

Update Database Through XML file using SAP B1 business objects

Hello everyone,
I am facing a problem ie I am not able to update the Database(SQL 2000) through an XML file.
Though i am able to insert the data in the databse using xml file but unable to update that data.
The tables i want to update are OITM,ITM1,OITW. While i was trying to update the Databse i was getting an error ie " -1107 Object's key is not set".
I dont want to use DTW for importing or anything.
Kindly help me out why i am facing this problem asap...

Hi Pranay,
My case was that I wanted to replicate an item from one company to another (I guess that's your case also). What I finally did is copy field by field the objects I needed. Later I've find out the solution given here,
Copy items between databases
but I haven't try it out. I expect your comments about it :).
Regards,
Ian

Performance - Integration SAP BW - Business Objects XI 3.1

Hi to all,
I have some performance problems when I create a report with almost 210K rows at 10 minutes.
I don't understand what solutions I have to set in my bex query in order to make it more slow. I suspect in fact that a lot of time is spend when the system read the master data (in my bo query I include some attribute of the characteristics).
I add that I read the data from an ODS and I don't have restriction into the key figure level or structures.
All characteristics are selected as free characteristics and all key figures are selected in the columns.
How can I test the improvement and different setting in order to accelarate my query ?
Thank'you in advance!
Edited by: Duilio Paolini on Nov 22, 2010 4:37 PM

Hi,
could you provide more details to the following questions:
- which products from SAP BusinessObjects are you using ?
- which release of those products - including service packs - are you using ?
- what performance do you see when you execute the query in transaction RSRT ?
When you execute the query in transaction RSRT remember that all elements from your BusinessObjects report need to be in the rows to achieve a comparable result.
Ingo

SAP BI business objects Unable to Import roles

an error has occured
com/sap/sw/jco/JCO$function
windows 2003 64 bit
sap bi -3.1
sap int kit -3.1
Java connectors I have tried both 32 bit and 64 bit but still no luck. Do we have to set any environment variables like CLASSPATH ?if yes where?
can any one reply??
regards
letz

Thx to you guyz . tht really helps
I have one more question
After installation of sap integration kit I was unable to see the SAP option in authentication at CMC login page but logging as enterprise authentication the SAP option was available inside CMC for SAP authentication configration .?
Edited by: letzfriend on Nov 10, 2010 10:03 AM

Which business objects do allow searching the associated file attachments?

Hello search experts,
SAP Note 1249465 - TREX 7.1: Installing TREX for Embedded Search states:
"Embedded search enables every SAP Business Suite application to search in a unified way inside its business objects (structured data) and associated file attachments (unstructured data)."
Is there a list of business objects where the search in the associated file attachments is supported? I'm specially interested in the SAP CRM business objects. But a list for SAP ERP and the other Business Suite components would be nice too.
Best regards
Gregor

Hi Ritwik,
for the Cycle 3 of Customer Connection for SAP CRM that was started last year this idea was submitted:
Integrate documents (attachments) into CRM embedded search
https://cw.sdn.sap.com/cw/ideas/10637
unfortunately this topic spans cross multiple software components. The development was started but got stuck. In the moment the status of this request is "Handed over - Already in development planning (Handed over to Product / CEI topic owner)". So let's hope we will see a standard solution sooner or later.
Best regards
Gregor

Business Objects vs. SAP Strategy Management

Hi all,
I am new to this forum and would like to post a message regarding the recent news on SAP and Business Objects.
Business Objects has more than 6000 CPM customers and in then meantime we find many statements like http://www.gartner.com/DisplayDocument?id=530626 in the web
Since the announcement a couple of weeks have passed. My question is, if you have detailed analysis on how the Balanced Scorecard solution of both companies will differ respectively overlap. Are there any documents on that point available? And are there any consequences to be expected e.g. with respect to the price model?
Thanks for your help,
Alessandro

Hi Alessandro,
I fully agree with Prakash's reply - at the moment Nenshad's comments represent the 'only version of the truth' regarding the BOBJ acquisition.
However, there is still a possibility to add some useful information on this as you are referring to a 'Balanced Scorecard' solution in general. As there are currently two sides to this equasion: SAP and BOBJ, for the SAP part we can be more specific:
SAP Strategy Management (SSM) based on the technology acquired with Pilot Systems Co. in February 2007 is the tool of choice for scorecarding in the current CPM portfolio of SAP (SAP's current CPM portfolio is based on the acquisitions of Outlooksoft, Pilot and the reseller agreement with Acorn). This reduces the complexity a little bit as you no longer have to contemplate which of SAP's own scorecarding solutions is the leading one at the moment. SEM-CPM Balanced Scorecard is retired - being put in maintenance mode - and all customers encouraged to move to Strategy Management, facilitated by a planned migration utility.
Shall you want to learn more about SAP Strategy Management, feel free to refer to my blog series (e.g. <a href="/people/karol.bliznak/blog/2007/09/12/one-blog-is-not-enough--how-to-manage-performance-management).
Thanks / Regards,
Karol

Regarding Business object roles in CRM

Hello friends,
What are the business object roles in CRM ?can any one can explain about this.
Regards,
Rajasekhar.

Hi Rajasekhar,
Did you mean "business roles" ?
The concept of business roles is more used and important in WebUI. SAP CRM business roles are used to package the main business content needed to perform a specific job function. Defining a role influences the complete content visible to a user assigned to this role.
Some examples of standard roles are:
SALESPRO (Sales Professional)
SERVICEPRO (Service Professional)
IC_AGENT & IC_MANAGER (Standard Interaction Center Agent & Manager)
Hope this is what you are looking for.
Regards,
L

Certification Details on SAP Business Objects

Hi SAP Gurus,
                     I would like to write the certification on SAP Business Objects ,particularly on Web Intelligence ::
                                1.QAWI201V3.0
                                 2.QAWI301V3.0
                        After Completing certification of above 2 papers ,I would like to know if i am issued with a certificate from SAP or Business Objects.
Can I call myself as a SAP certified in BO.
Please reply asap.
Regards,
LAKSHMAN

HI Vepuri,
I've been using BO for the last 2 years now and I've been looking at doing the certification exams, I believe there are 3 specifically in SAP BO.
I cant seem to find any material for the Web Intelligence paper and would really appreciate if you can recommend me some materials, a book or anything that you used to prepare for certification.
Thanks,
Hope to hear from you soon,
Best regards,
Inderaj.

Crystal Reports access to SAP/CRM 6.0 with Integration with SAP Solutions

Hello,
we are running Crystal Reports 2008 with SAP CRM 6.0.
To boost productivity or Report writeing we need especially access to:
- Function Modules
- the CRM Business Objects Repository (Transaction SW01).
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
The BO Documentation [BusinessObjects XI Integration for SAP Solutions User's Guide|http://help.sap.com/businessobject/product_guides/boexir31SP2/en/xi31_sp2_bip_sap_user_en.pdf] does not give a clue if this is possible.
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
Integration for SAP Solutions
Tomcat / Jaco
or
Must I need at minimum BO Edge and must install the CMS Server ?
Thank You
Martin

HI,
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
here is also a blog about this:
/people/ingo.hilgefort/blog/2008/03/23/businessobjects-and-sap-part-4
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
>> correct. It is also in the Installation Guide / User Guide for the SAP Integration kit. You can use ABAP Functions, ABAP / SAP Queries, InfoSets, Tables
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
BusinessObjects Integration for SAP Solutions
BusinessObjects Edge or BusinessObjects Enterprise
Ingo

Is SAP CRM , Business Object based ?

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