Is Skype Premium a scam?

Hi,
I have Skype Premium now for 4 days or so. And the reason i bought it is to get rid of the ads. But i still see them, in my home screen and during calls. heres a screenshot: puu.sh/1sEsU
It is very annoying as i bought a service to get rid of them. But in the end they are still there... I hate commercials very much, and i refuse to use programs that force me into them. However i liked skype before Windows toke over and needed a phone number, so i thought lets just buy the **bleep** Premium, its still cheaper than a normal phone here...
Eitherway how do we fix this.. i won't pay for commercials.
I am very unsatisfied, also i don't see the promised live support in my contact list.
As we speak i am looking for a other program that can do almost the same as Skype.
Getting tired of fixing stuff, its always the same with Microsoft.
I want my ads to be gone within 24hours or i refund myself, that are the benefits of paypal. And i will report Skype Premium as a big scam, with all PROOF in it. I'm really pissed of now, due this. Payed for nothing. I didn't need skype premium for the 3 or more video calling. Who the hell ever uses that, anyways i wanted it to be adFREEEEEEEEEEEEEEEEEEEEEEE! No **bleep**ing ADSSSS. NONE.
Microsoft, you **bleep**ed up Internet Explorer 8,9 & 10, MSN will be gone in Q1 2013, Windows 8 is one big ass disaster for DESKTOPS with MULTIPLE screens, Windows Phone is a big disaster. Skype is becomming **bleep**tyer everyday.
Did you guy hire **bleep**ing monkeys or what?
Jesus christ. Sorry for my language i don't like paying money for NOTHING.

I'd say yes it is. my ads are gone but now i have a bunch of Skype advertisements- I dont want ANY pop ups, not even skype ones, why --- would i want to be harrassed to buy premium and check features im either dont want, or already know of? Ontop of owning premium already!
Oh and the multiway sharing dont work ---. I am trying to share dark souls with my 2 friends and every 6mins the flipping thing says "Group video is unavailable at the moment. Please try again a little later." Why --- should I? Its premium service! Now where --- is the service?
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Was the Method of Collection for Skype Premium a S...

I have been a user of Skype since 2011, and have used it for single user to single user video conference calls only. In other words, I have never engaged in a group conference call, not ever.
Approximately 1.5 years ago, Skype repeatedly interfered with one of my single user to single user conference calls. A message was presented, and I'm paraphrasing... You must upgrade to Skype Premium to continue with this group call.
Group call. What group call? I had a client on the video conference, was embarrassed by the interruption, and agreed to pay to continue to keep the video conference going. Upon entering payment information, another window appeared, interfering yet further with my video conference. This second window required me to register for free long distance to a foreign country. As a matter of fact, I could NOT continue with the video conference until I acquiesced to the demand of the prompt. Reluctantly, I selected the UK plan.
Today, 22 May 2014, I was refunded the most recent charge on my credit card via Skype, and was told to contact customer support for an explanation. Yep, just as easy as getting President Obama on the phone.
After initiating chat support lasting for one hour, I was infomed that single user to single user video conferencing was, is now, and always will be FREE. I inquired as to the nature of the $120 per year charge for the past 1.5 years, and was told by Kristina G. the charges were for the UK calling plan. When I told her that I knew no one in the UK, nor did I ever place or need to place a call in the UK, she became rather annoyed.
I still don't know with certainty what happened, however here is my PERCEPTION [noun] the act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.
Due to a system glitch or clear intent, Skype allegedly halted the FREE service of users making frequent single user to single user video calls, insisting that such users pay for Skype Premium to permit them to continue using the FREE service. This was allegedly done under the guise of enabling multi-user conference calls when no such calls were being made. To cover their tracks, Skype allegedly offered a free foreign calling plan to any/all users having registered for Skpe Premium.
Once caught in the act of alleged fraud, Skype refunded the most recent payment for Skype Premium, allegedly figuring that such a refund would thrill allegedly scammed users, and thereby prevent inquiries into previous service paid for.
What I perceive is irrelevant. What you perceive after reading the transcript is all that is relevant. Did or did not Skpe engage in alleged fraudulent methods of collecting fees from people under the guise of alleged alternative service they would never use?
Due to 20,000 character limit, I'm unable to post the juicy transcript supporting this perception.

Norman,
All my software is updated the very day each new patch or update is released. Having a Ph.D. and a J.D. whilst teaching and conducting research at a major university, I am aware of the importance of updating systems and software.
Updates are most certainly not part of this problem.
Please let me pose a hypothetical scenario to you.
Let's presume you've purchased software you saw advertised on the internet wherein clear and unambiguous claims were made. Once you paid for and installed the software, you're greeted with a message indicating you must pay a 20-fold upgrade fee to use the features. You're facing a deadline. What do you do? The upgrade was not part of the advert for the product, yet you will not be permitted to use the product until you pay the fee.
This is the problem, and everyone knows it. Skype is in error here. They never presented me with the choice of paying for a long distance plan for a fee. Rather they demanded that I pay to upgrade to Skype Premium if I wished to continue with my << free >> single-Skype-user to single-Skype-user video conference. Once I paid the "ransom," they offered me a complimentary long distance plan however offered me no choice in selecting it.
Back where I earned my Ph.D., we call that extortion, and it's never legal.
Dr. Esq

I want to but cannot cancel Skype Premium

I have waded through the maze of screens telling me how to cancel Skype premium.
I cannot delete my payment method as Skype Premium has to be cancelled first.
I cannot go into subscription settings as there is no settings option as described in the how to.
I cannot open chat support, no matter how many browsers I try.
I do not use premium, I do not want it and I find it quite ludicrous that there is no simple way to cancel it or contact support.
I see all the other topics saying the same thing but no solution.
Please can someone help! I don't care about a refind. i just don't want to be debited for yet another year for somehting that I don't use and that I now read has no purpose as the only feature which was desirable is now free.

I am in the exact same situation. I have spent a lot of time on a loop of links that bring me back to the same useless pages. All I want to do is cancel my Skype Premium before it charges me again. You posted over a month ago and I see no one has offered you a solution. Is there no way to contact a customer service rep to deal with this?

Paying for Skype Premium using a Purchase Order/In...

Hi,
Our University would like to pay for a Skype Premium account using a Purchase Order system - i.e. we send out a Purchase Order to Skype, Skype sends an invoice, and we then send payment to Skype.
Would this be possible, or is there an email address I can use to contact Skype directly about this?
Thanks,
Massimo

I guess you are talking about due date for a billing document.
There's an FM Determine_Due_date for that. before that you'll have to use FM FI_DOCUMENT_READ with I_AWTYP as VBRK and I_AWREF as Billing Document Number. You will get T_BSEG entry.
CALL FUNCTION 'FI_DOCUMENT_READ'
   EXPORTING
     i_awtyp           = 'VBRK'
     i_awref           = po_vbeln
   TABLES
     t_bseg            = i_bseg
SORT i_bseg BY vbeln.
READ TABLE i_bseg WITH KEY vbeln = 'Billing Document Number'.
IF sy-subrc IS INITIAL.
    MOVE-CORRESPONDING i_bseg TO wa_faede.
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         EXPORTING
              i_faede                    = wa_faede
         IMPORTING
              e_faede                    = wa_faede
         EXCEPTIONS
              account_type_not_supported = 1
              OTHERS                     = 2.
This wa_faede will have due date in one of its fields.
Hey do reward points if this post is helpful.

Changes to Skype Premium for existing users

I'm confused about what my former Skype Premium package now includes following an email from Skype. I had noticed that from 1st May I was no longer getting free calls to Canada as was previously the case but the latest communication from Skype isn't clear. It states:
"Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now."
So does that mean I get free calls to the 60 countries listed or not? I'm primarily interested in free or low cost calls to Canada and if these aren't on offer what benefits am I getting from the new Premium?

I've now had another email from Skype which tells me I have subscribed to a new package and upon checking it is unlimited world calling, so that seems to clarify matters, although I was still charged for calls earlier in May...

Problem purchasing Skype premium

I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium

Hi all,
i have a problem with my skype premium account. When i bought premium acc., i have chosen free calling to Germany. I paid all what i must and now i cant make a call for my Germany members. Please help me with that. Thanks for answer.
Vera Roegels

veraroegelsova wrote:
Please keep helping. Thanks
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I want a refund for unwanted unused skype premium ...

This si the most exasperating 45 minutes of my life
I never wanted Skype premium service but got a free trial and then after trial period it automatically kicked inas a subscription service, taking money form my credit card BEACAUSE I DID NOT CANCEL IT before free trail period. I do not connect to internet every day and am only now seeing that money have been debited every month since April 2013. I finally managed to CANCEL the actiual subsciption after going through a tedious LONG process on line when all I want to do is speak to an actual humen. I see Skpye do not offer a telephone custer services service - ha! Now I want to get reimbursement for moneys taken for a service never used etc etc and I cannot find any where to action this after 45 mins paging through the website.
Any Advice?

Try this discussion...
https://discussions.apple.com/message/19339519#19339519
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The Skype Premium pages suggest that group video also gives you free calls to U.S. and Canada calls. However, when I go to make a call, I am told that I don't have funds and the call cannot be made. Are the marketing pages wrong? Are calls not included?
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Hello
Can you please direct to the correct department. How long does 14.00$ credit last. I was trying to renew my yearly account which was cancelled because I forgot to renew in time.
Our payment was 30.40$ for the year for the last two (2) years. but we could not find the form. I have bought 14.00$Canadian credit but I do not know how long this lasts and would like this information but would really like to pay once a year as I have done in previous years. Please send me an email regarding this. Thank you in advance for helping me with this matter.
[email protected]

Is skype Premium and Business the same thing?

Is skype Premium and Business the same thing?

In short no. Skype for business is the same as standard Skype except it has an msi installer so that you can deploy it with a pre defined setup throughout your organisation. Also you can have Skype Manager, which lets you create users and allocate credit, online numbers and other features directly to your staff. There is no monthly cost for this. Skype Premium is a monthly subscription (£5.99 per month) that gives you access to additional features like, Group Video Calling, Group Screen Sharing and An Unlimited Country Call Plan. If you have any more questions or need further clarification please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Skype premium wants me to pay for calls yet I have...

I signed up for Skype premium with a annual plan paid in full. Yet it wants me to pay for calls. Can you assist or contact me at 413.770.1812 to change subscription.

What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.

How to cancel Annual Skype Premium

If i buy an annual skype premium account for the year 2014, and if i want to cancel in between the year, whats the procedure?

Hi, ojglynn, and welcome to the Community,
Please see this FAQ article for step-by-ste[ instructions for cancelling your Skype Number subscription:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
Regards,
Elaine
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How to cancel Skype premium via cell phone?

How do you delete skype premium using a cell phone?
Solved!
Go to Solution.

By deleting Skype premium I guess you mean cancelling the Premium subscription? The Skype clients I use generally have an account section which links you to the web allowing you to access your account. If the client you are using lacks that functionality, you should still be able to log onto Skype.com using the browser on your phone to cancel your subscription.
https://support.skype.com/en/faq/FA1881

Unable to Cancel Skype Premium Subscrption

Hi, I am unable to cancel Skype Premium subscription. When I go to Group Video->Change Subscription Settings-> It returns page cannot be displayed page. I tried it 3 different systems, but same message. Please help. Regards.

Hi,
Due to technical difficulties some users are not able to cancel Skype Premium, in such cases please contact customer service and they will help you resolve it: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium Account; still getting pop-up ads.

Ads are popping up in the client for Skype credit and Skype premium, despite having a paid premium account in good standing. I contacted support and was told by two different agents that I had to purchase Skype credit on top of the Premium account to get rid of these ads.
http://www.skype.com/en/premium/ specifically states that a Premium Account has NO advertisements, not SOME advertisements. This smacks of false advertising.
In addition, I get an error pop up in the client if I try to save my options settings with call forwarding enabled that states "You need to have some Skype Credit to forward calls to mobiles or landlines" despite that being included in my premium subscription. I can set up call forwarding via the website with no trouble, and it works fine, but then I am unable to change my skype settings without deactivating it and going through the whole process again to get it active.

Hello,
I've escalated this issue for further examination. Thank you for reporting it.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Is Skype Premium a scam?

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