Is Software Tech a legitmate retailor of Photoshop CS6? (Nope, pirate site)

Question

I recently purchased Photoshop CS6 from an online store called Software Tech Store. I was surprised when I recieved a package in the mail containing an a small cardboard box (opened) with the photoshop disk, but no invoice, no manuel, no information, nothing but an obviously used disk.
When I contacted them about the serial number missing, and other concerns, I was told that they had emailed it. (They had not). So they quickly emailed a false serial number, which left me with a useless disk.
When I emailed about the issue, they tried to tell me it was a problem with my internet connection. Clearly not the case. They insisted that the serial was valid, when obviously it was not.
I tried calling numerous times, and their phone sytem just loops back to the original message after selecting the right prompt, then I reached someone via their online chat forum, who basically informed me that Adobe does not use the original packaging anymore, as an attempt for people to purchase cloud. I have copied and pasted the chat below, please see the lines in bold print. I am just wondering if there is any truth to this at all. They sent me a fake refund reciept, and still have not, infact refunded my account, nor do I believe they have any intention of doing so.
Any insight on this would be greatly appreciated. Thanks! '
You are now chatting with 'SoftwareTech'
SoftwareTech: Hello.  How may I assist you?
Kateri: I just purchased Adobe photoshop CS6, and the package was open, the disk appears to be used, and I was not provided with a valid serial number. I feel that I have been scammed.
SoftwareTech: it was sent to your email
SoftwareTech: the serial number
SoftwareTech: can i have your order number please
Kateri: The serial number is not valid.
Kateri: Order # 100008807
SoftwareTech: can i have your order number please
SoftwareTech: i will check that hold on please
Kateri: Unless I am provided with a valid working serial number, I need to refunded immediately.
SoftwareTech: you sent us an email
SoftwareTech: correct
SoftwareTech: for the refund
Kateri: yes
SoftwareTech: no problem we will refund you the amount you paid
SoftwareTech: no problem
Kateri: Immediately.
SoftwareTech: yes
SoftwareTech: you will have it in less than 15 min
SoftwareTech: we will send the receipt to your email
Kateri: Why on earth would I be sent a useless, opened disk?
Kateri: Is this company a complete scam?
SoftwareTech: it's not opened
SoftwareTech: Adobe cancelled the box
SoftwareTech: and now they are sending the serial number via email
SoftwareTech: and they ship the DVD
Kateri: It was opened.
SoftwareTech: either that way or cloud
SoftwareTech: it's not opened this is how they send it
SoftwareTech: i know it's not good way
SoftwareTech: but adobe is doing that
SoftwareTech: to force people to buy cloud
Kateri: I'm ready to file charges.
SoftwareTech: it's the new thing
SoftwareTech: i am doing the refund right now
SoftwareTech: hold on please
SoftwareTech: i just sent you the receipt to your email
SoftwareTech: and your order has been refunded
Kateri: It has not been refunded.
SoftwareTech: we refunded your credit card the amount you paid and we sent the receipt to your email
SoftwareTech: did you get it
SoftwareTech: ?
Kateri: No. I received what is problably a fake receipt, but my account has not been credited. I want to be refunded IMMEDIATELY.
SoftwareTech: it's not fake
SoftwareTech: ok
SoftwareTech: you are not scam
SoftwareTech: please
SoftwareTech: your credit card has been refunded
SoftwareTech: and we sent you the receipt
SoftwareTech: it's not fake
SoftwareTech: and we are not fake
Kateri: My account has not been refunded.
SoftwareTech: yes it will shows in 2 to 3 business days
SoftwareTech: believe me there is nothing to be worry
SoftwareTech: we are not scam
SoftwareTech: we used to sell full retail boxes
SoftwareTech: but Adobe cancelled that
SoftwareTech: and we are having problem because of the new way
SoftwareTech: we are sorry

Answer 1

That was a rhetorical question but, with [Staff ++++] after the name I replied to, I was maybe hoping for an answer.   No problem.  My gut feeling was peacful through it all but the above answers sent my head for quite a spin.
Anyway, here's how to fix it - not that anyone needing to know is going to read it at this point but some may still not want to go on the Cloud.  (This is my very first use of PS ever.)
If a vendor (reseller) is indeed listed on Adobe's site as an authentic reseller even down in the bowels of the Certified realm and the price seems too good to be true, keep in mind [1] you may be looking at the US$ amount translated over from the Canadian$ amount because you are looking at the US presence of the very same web site which you'll find listed under CANADA; and [2], you will receive a Volume License.    [Thanks, Adobe Reseller Dept. via phone.]  Therefore, make SURE that even though you are installing from a CD, you have an Internet connection even from the start.  The pop-up window for registering your product will come up right at the beginning of installation.  
ALSO, if you do not double check the following things before even sticking in the CD, your web browser may flag that registration page with a "This Connection Is Untrusted" message.  Check to make sure your date and time are correct.  (Mine was.)  Next, go into your AV and make sure you do NOT have SSL scanning enabled.  Mine was checking the SSL's so I was receiving a flag.  [Thanks support.Mozilla topics.]  Disabled it.
Second try for installation:  Voila!  Installation and registration are done in a clean sweep!  Happy, happy!     The CD is indeed being packaged in a padded manilla envelope now but it will STILL have the coded halogram Genuine Adobe sticker stuck to the envelope.