Is Solution Center really offering to defrag my T420u´s mSATA SSD, to "optimize performance"?

Please correct me if I´m wrong, but isn´t this not only unnecessary, but downright harmful?
What do you think about this "feature", except from "Don´t use it!"?

You can call them and see if they will do it but usually they do warranty repair. This is not a repair but an upgrade and they are just not in that business. Any decent computer shop can do the work. If HP will do it, they would charge a very high price for it. 

Similar Messages

  • Photosmart C410b loses connection to Solution Center

    Dear Forum.
    My Photosmart C410b loses connection to the Solution Center (“HP Photosmart Prem C410 series Disconnected!”). If remove and reinstall the HP software (latest version from the Web) it works for a while but the problem reoccurs. In the past, it has been working for longer periods. Browsed this forum for a solution but was not successful (many seem to have some form of ‘Solution Center Disconnect’ issue (!!))
    I would very much appreciate advice from this forum to structurally solve this (very) nagging issue!
    More details:
    -       Product name: “HP Photosmart C410b”
    -       Product number: “CQ521B”
    -       Firmware version: “VAx2FN1121AR”
    -       Windows 7 Ultimate, 64bit
    -       PC connected wired to router
    -       Printer connected wireless, signal quality 5 (1=low, 5=high)
    -       Printer gets IP address from DHCP server (address reserved for the printer via its MAC address)
    -       Printing from Windows works OK, Airprint works OK
    -       Printer can be reached directly via its IP address in a browser
    -       Using Microsoft Security Essentials and Windows Defender
    -       Restarting PC and/or printer does not help
    -       Power cycling printer does not help
    -       Deactivating the “Windows Firewall” does not bring the connection back
    -       Removing and reinstalling the HP software helps (for a while)
    -       HP Print and Scan Doctor (HPPSDr version 4.1) detect this printer
    -       HPPSDr completes ‘Fix Printing’ without problems
    -       HPPSDr fails’Fix Scanning’ on the second test ‘Driver Check’ after passing the ‘Device Manager’ test. “Fails” in this case means it just hangs and the only way to close HPPSDr is to use the Task Manager to kill it.
    -       I also have a G4050 scanner installed (USB) and this one passes HPPSDr ‘Fix Scanning’ without a problem
    Thanks in advance,

    Dear Teri,
    Thanks for the suggestions. I followed your advice, please note my findings:
    - I followed 'method 1' as suggested. However, I found multiple instances of the ...\temp\7zXXX\... folder containing the uninstall_L3.bat file, I randomly picked one, all these batch files seemed identical
    - to run the batch file, one needs to set the default folder to point to the folder containing ccc_uininstaller.exe (which also contains uninstall_L3.bat. To that extend, I opened a CMD window and navigated to that folder and started uninstall_L3.bat from there
    - uninstall_L3.bat ran without any error message, but also wanted to delete stuff related to my otherwise properly working G4050 scanjet. I accepted all. There were multiple requests for the G4050.
    - I thereafter ran the freshly download installer for Windows 7 64 bit. This installar also ran without any error messages.
    - The results is a connecetd C410b (but it would do this anyhow after each reinstall, the proof of the pudding is after some time: will it remain connected?)
    -However...
    The Solution Center now offers only the options to transfer images and to send a fax, there is no option for scanning. Also for the G4050, if I select this device in the Solution Center, there is no option at all. See screenshot:
    I deliberately did not do or try anything else at this point in time, prefer to wait for your advice.
    (I would guess that at a minimum I also need to run the installer for the Scanjet G4050)
    W.
    Update: after a restart of the PC, things got worse: the C410b vanished from the solution center. As stated no additional attempts done to recover.
    W.

  • HP solution Center on Windows 7

    Have recently lost HP solution center after loading an HP patch. I was using it with my Photosmart 2575 on Win 7 64-bit. Will describe the sequence of events here:
    - I originally had to download the drivers for this printer when I got a Win7 machine.  It has been working (printing and scanning) well for 6 months, including Solution Center.
    - Several weeks ago, I installed a patch.  This casued my printer to 'disconnect'.  Guidance to fix that was to reinstall the printer.
    - After reinstalling the printer, the printer works fine, but when I try to use HP solution center (to scan, primarily, but I use other things), I get this error:
     "HP Solution Center cannot run becasue your devic einstallation is not complete." 
    It tells me to get an install CD for the network installation.  No problem doing that if it will really fix the problem.  Does anyone think it will really fix it?  The install that was working for 6 months did not need the install CD.
    Any other ideas?

    Have recently lost HP solution center after loading an HP patch. I was using it with my Photosmart 2575 on Win 7 64-bit. Will describe the sequence of events here:
    - I originally had to download the drivers for this printer when I got a Win7 machine.  It has been working (printing and scanning) well for 6 months, including Solution Center.
    - Several weeks ago, I installed a patch.  This casued my printer to 'disconnect'.  Guidance to fix that was to reinstall the printer.
    - After reinstalling the printer, the printer works fine, but when I try to use HP solution center (to scan, primarily, but I use other things), I get this error:
     "HP Solution Center cannot run becasue your devic einstallation is not complete." 
    It tells me to get an install CD for the network installation.  No problem doing that if it will really fix the problem.  Does anyone think it will really fix it?  The install that was working for 6 months did not need the install CD.
    Any other ideas?

  • I have an HP Photosmart C4680 and I´m truing to install the Solution Center program but I can´t

    I found this very helpful forum and I found a link to download the HP Solution Center for HP Photosmart C4680. 
    My laptop is a  Samsung Core I3, Windows 8, 64bits. I was able to download the program (I found the link in the forum, thanks) but when I installed it a pop up window appears and there it says, click on the install button to get started, but the only button I see is EXIT.  When I downloaded the program I saw it was updated only until Windows 7, is that the reason why I can´t use it? I really need to see the ink levels of my cartridges. Please, help

    Hi,
    Please run and follow the HP PRinter Install Wizard tool below to automatically locate the correct driver for your system and check for any difference while installing the software:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=mp-115766-2&cc=us&dlc=en&lc=en​...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP 7310xi officejet all-in-one-printer Solution Center Windows7 64bit unable to install

    Windows 7 64bit system doesn't have any downloaded HP in Programs Files folder but it has some folders downloaded on the 64bit Program Files (x86) folder, none of these folders have the HP Solution Center download, I’ve found the complete folder download but it doesn’t download what I’m looking for.
    HP 7310xi officejet all in one printer, eventhough is as your technical support considers it as an old printer, my printer is not abused and has worked fine throughout the whole time, the HP Solution Center was installed before and since I lost the software disk and your website is totally incomplete by not providing this useful resourceful printer window. It really sucks what you've done by not allowing a customer to find what's needed in your website to have your product completely work. You should place a life term limit to your manufactured products if your website does not support them, then as a customer I'd look for another printer brand.
    I've followed: Provost as per windows xp explanation and HP installer is not installing the HP software in Windows Program Files neither in Windows Programs files (x86), yes there's an HP folder without the main software, I've tried also removing %temp% and also deleted files from: C:Users\(your name here)\AppData\Local\HP\Digital Imaging, I've also tryied installing the full EU and was unable due to software issue.

    Hi Bob_Headrick, there isn't a CD software for sale, HP is not selling it, I've also followed every posted solution to get the HP Solution Center important software icon and have installed:  
    exe [1/1, 362.68M], followed aslo http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol... http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol...
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Fixing-HP-Photosmart-Essential-3-5/...
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/quot-HP-Solution-Center-cannot-run-beca...
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Uninstalling-Officejet-7310-all-in-one...
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
     Jamieson http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...

  • All-in-One not seenby computer through Solution Center.

    I previously posted this in another (incorrect) forum, so I'll try here.  I'm new here and going nuts!
    I've had a C6280 for a couple of years and have been very happy with it, until now.  All of a sudden, when trying to print pictures by using the HP Solution Center I get no response from the printer.  I choose Transfer Images and choose an image, then Simple Print............but nothing further happens.  Everything freezes up and I have to use my Task Manager to X out of the program.  On the other hand, I can highlight the image from my files and r-click Print and can print the image through Microsoft's Printing Wizard...........just don't have as many options to modify the image. 
    I use XP Pro.  Have disconnected the printer, trying to reset it.  Have gone to HP's site and downloaded any updates or drivers available.  No change to my problem.
    Can anyone help me?  HP sure won't, unless I choose to pay them $$$ for assistance.  (Total rip-off!!!!!)

    I'm new to the Support Forum, so if I'm in the wrong category, would someone please let me know.  I really need some help here because I use my C6280 All-in-One to print quite frequently.

  • Cannot Upgrade Lenovo Solution Center

    When I try to upgrade to the latest version of Lenovo Solution Center on my Edge E520, the installation of Adobe AIR 64 fails.  I tried rebooting and the same thing happens, and I am trying running as administrator and not as administrator.  So I uninstalled the old version and tried to install from scratch and now I can't do that either so I am stuck without a working version of LSC.

    Sorry for some odd reason I didn't get notified when you posted your original reply, so I will give that a try in the next few days and post back an answer.
    I uninstalled the original version of LSC not AIR -  I tried to uninstall AIR but I could not because it does not show in the list of installed programs which seems odd.
    Also TVSU told me there was a new version of LSC available, and I downloaded it.  Supposedly it was installed but when I rebooted, it was still running the old 1.1.007.00 version which is not the new version that was supposedly installed (2.4.003) - which is not the version on the Lenovo web site (2.5.002).
    It fails both when trying to install via direct install of 2.5.002 from lenovo.com, and when trying to update from the self update offered from the Lenovo Message Center.

  • 6500 scan option in solution center reacts extremely slow

    Problem 1.It usually takes 5-8 mins for the scan window to show up after I press "scan to file" in solution center. This 6500 is extremely slow. I have had other hp all-in-one before and scanning has never been a problem.  I don't know how I would solve this. So I started searching a scan option shortcut. No luck yet. Anyone knows where I can find the shortcut? Problem 2.Since it's so slow to scan from the solution center, I tried to do it from the panel. However, when I pressed the scan button, it showed "scan menu: select computer". Then I pressed "OK", it showed "no scan options".I have searched online and it seems like a popular problem. I have tried all the methods found online, but nothing worked.  Thank you. I hope someone could help me on this. It's really frustrating. 

    Hi , Welcome to the HP Forums! I understand that you are having trouble scanning with your HP Officejet 6500, on Windows 7. I am happy to look into this scanning issue for you!  To make sure I know the exact printer that you have, what is your printer's Product/Model Number? (ie: HP Officejet 6500 e710a, etc.) To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number. To verify the printer's hardware is functional, are you able to make copies with the printer?  In the meantime, I would recommend to try our HP Print and Scan Doctor, and let me know what happens!  Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • Missing hp solution center.. please help..

    hi everyone, new here.. i just bought a new deskjet D4360.. i'm using a XP professional .. i'll tell the story of what i did and went through till my current condition.. 
    it started with the time when i first tried to install my printer, installation went well, in the end i was able to excess the printing preferences and print. However i could not excess hp solution center.. everytime i double-clicked i, my processor will work a little and then nothing happens after that.. no matter how many times i double-clicked it, nothing happens..i then updated my driver and software with the software and driver package from the hp website.. with no improvement to the situation... still after double-clicking no response.. 
    now what i did; i opened up my error log and found out that the file flash9b.ocx was not registered.. so i tried 2 things to get it registered.. one was to type in  (regsvr32 C:\WINDOWS\system32\Macromed\Flash\flash9b.ocx) and then (regsvr32 flash9b.ocx) in the Run program at the start button since the previous one did not work i typed the next one.. instead it said the file did not exist.. =/... [ i got this from the adobe forum] .. Next, I figured since it had something to do with adobe flash, i decided to update that..nothing happened.. i updated to the 10th version.. which then lead me to the next problem.....
    then i double-clicked the hp solution center icon, it started an installation process (this happened after i have the 10th version of the adobe flash )...i dont know why but that happened, since it needed the cd to comtinue, i provided it... then during the process, it said the flash9b.ocx failed to register.. and at the same time another window opened up and said that there was no hp device detected and hp solution center will close..  then i pressed it again but this time it said it cannot detect a hp device.. but but, my computer has recognised that the printer is ready to be used, i could even print..! ..=/.. 
    then i thought that perhaps something really is wrong with the setup file i used, so i used the unistall_L3.bat file in the cd to cleanse my pc of any remaining hp software and driver ( learned this from the hp website ) . then i installed the full package software and driver from the hp website... i guess i did it wrong, cause after the installation my computer did not recognise the printer.. not sure what happened.. 
    then i decided to get myself back to sqaure 1 since im not going anywhere, .. so i used the unistall_L3.bat file again and then this time installed with my installation cd.. but i dont know why, the installation did not go the same way.. my computer could recognise the printer and i could print etc... but i cant seem to find any of the other files which was there when i first installed, i.e hp solution center and hp digital imaging.. even after using the full package software from the hp website.. i cant seem to get any of those.. and the package installation says that i already have a new version of software installed in my computer....=/ .. so this is where im stuck at the moment..
    someone please point out where i did wrong or something i can do to fix the situation.. i want to be able to use the hp solution center to use it's functions..... 
    thanks for your time, i understand that this could be a really long read.. =D

    is there anyone out there who knows how to ?

  • Ads in Lenovo Solution Center 2.4.002 Revision 19058

    Today I got a prompt to update my Lenovo Solution Center software. So far nothing unusual. But as I started the installation process, I encountered an advertisement to install the Farmerama game! (see picture below)
    Dear Lenovo! Come on! I didn't pay a huge amount of money for a business laptop to see such irrelevant ads in my lenovo updates and I must say that I personally don't like this new practice at all. Is this going to continue in future updates?

    I can report the same behavior when I updated today as well. My ad was for some kind of Warcraft clone game that initially caused me alarm as I was concerned it could be malware as it certainly seemed out of character for Lenovo to to allow such an unprofessional advertisement to appear on such a core utility update. I have confirmed that a friend of mine had the same happen when they updated their Lenovo Q700, a consumer grade laptop. They must be using the same suite of utility software across platforms now. I was not happy to see this and it concerns me greatly. Please dont follow the poor practices of lesser companies who in my opinion have often made a lesser grade of product, This does not bode well for the future. Lenovo utilities are the only pre-loaded software I allow on a sytem, and if this continues it will not be the case much longer. I also believe that allowing such low-grade non-professional advertisements that offer imediate download is a 3rd party security concern, and is something that the majority of your cusotomer base would not appreciate, especially in this form. This is not good.
    ThinkPad T520 4239CTO | i7-2720QM @ 2.2Ghz | 8GB (2x4GB) Samsung Ram @ 1600MHz | 240GB Intel 330 SSD + 500GB Seagate Momentus 7200.4 | 1600 x 900 | NVIDIA NVS 4200M | Intel Ultimate-N 6300 AGN | Ericsson F5521gw WAN + GPS | eSata | Bluetooth | Fingerprint | Windows 7 Professional (64-bit) SP1 |

  • HP Solutions Center stopped Working on Windows 8

    I have been using HP 3210 all in one printer for quite some time on Windows 8. All of the sudden earlier this week or last, I noticed the Solutions Center no longer worked. A message comes up saying the device software has not installed correctly. I have tried reinstalling the entier software, but get the same response. Any ideas of why it was working and now all of the sudden it does not. the printer still prints out fine, just can't use the solutions center.

    Hey @BOWZ,
    Welcome to the HP Support Forums!
    I would like to assist you today in resolving the error with HP Solutions Center 'Device Software has not installed correctly' with your HP Photosmart 3210 All-in-One. Being that you're running Windows 8 there is a good chance that if this was working for a period and suddenly stopped working a Windows Update most likely caused the conflict. Now I know you have already tried reinstalling your software and that failed to resolve anything. I'm going to offer a few more steps here to get your Solutions Center software up and running again.
    Step 1: Uninstall your HP Software:
    Open your start screen by either clicking on the Windows start button on the bottom left of your computer screen or by selecting your Windows button on the bottom left hand corner of your keyboard to the right of the Ctrl button
    Once your Start screen opens just type 'programs and features' and the Programs and Features option should automatically populate. Should it not show as an option then you may need to select 'Settings' on the right hand side and then choose 'Programs and Features'
    Once Programs and Features launches a list of all the programs installed on your computer will populate. Locate the HP Photosmart C3210 software and uninstall it. Note: you should see a file that says 'HP Photosmart 3210 basic driver' and one that shows 'Solutions Center,' ensure that they are removed from your computer.
    Once the HP Software is uninstalled then reboot your computer
    Step 2: Empty your Temp Files:
    When your computer comes back on, reopen your Start screen and type 'Run'
    Select the Run box and then type in the run box %temp% and select OK
    When the Temp folder opens select Ctrl + A at the same time on your keyboard to select everything in the Temp folder
    Next release Ctrl + A and select Delete on your keyboard
    Almost everything should delete out of this Temp folder. If any files are still being used on your computer you will have the pop up to 'skip' these.
    Note: Only Temporary files are being deleted. No files or folders for your actual computer will be removed by doing this.
       6. Once the files in the Temp folder have been deleted then close the folder
       7. Right click on your Recycling Bin on your Desktop and left click on 'Empty Recycling Bin'
    Step 3: Run an MSCONFIG Selective Startup:
    Reopen your Run box again and this time type msconfig and select OK
    When the System Configuration Utility opens select 'Selective Startup' and uncheck 'Load Startup Items'
    Click on the Services tab at the top and uncheck 'Hide all Microsoft Services' at the very bottom
    Select Disable All on the right hand side
    Select Apply and OK
    When prompted, restart your computer 1 more time
    Step 4: Reinstall your Software and Drivers:
    You're now ready to reinstall your HP Software and Drivers. Please select this link: HP Photosmart and Officejet Full Feature Software and Drivers for your drivers.
    Select Download and Run the HP installer when prompted
    Follow the on screen instructions to complete the install of your HP Photosmart 3210 All-in-One.
    Does Solutions Center work now?
    If yes, please re-enable your Startup Services again.
    How to Enable Startup Services:
    Open the Run box and type msconfig and select OK
    When System Configuration Utility opens select 'Normal Startup'
    Select Apply and OK
    Restart your computer again when prompted
    Please let me know if these steps resolve your issue. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Why does Lenovo Solution Center keep running every time I log back on?

    Hi all,
    Have a Thinkpad L430.
    Every time I log back into my user account on the laptop, whether from fresh boot, sleep or hibernate, within a few minutes I get interrupted by the Windows 7 User Account Control asking me if I want to allow lsc.exe to run.
    If I view details it says it is program location '"C:\Prgam Files\lenovo\lenovo solution center\lsc.exe" -updatestatus'.
    I've no problem with the machine checking for updates but a) I'd rather it did it when the daily Windows Home Server backup is running (i.e when I'm still asleep and not actively using the computer) and b) I'd like to know if there's any way to allow this program to run as admin so it doesn't keep interrupting me
    Solved!
    Go to Solution.

    You should be able to disable it in the LSC dashboard.  I will download LSC and locate it for you. 
    *edit*  Launch LSC>Dashboard View>Edit>Drag "Updates" or any unneeded item to the right "Events not monitored" section to disable.
    This document offers some other information on Lenovo Solution Center:
    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-74072#7
    Let us know if you have anymore questions.
    Did you find a post awesome? A great response? Kudo them!
    Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a 'thank you' for helping you out!

  • My C5280 will print through my router but solution center won't go online and work

    I have just hooked up my C5280 to a dlink dir-655 router via usb cable now I can get it to print fine just when I open the solution center to scan it says the printer is offline.  any ides how to fix this? I am using windows XP.
    RWE

    After you connected this product via USB to your router, technically what the router will do from that point is forward the print jobs through wireless or Ethernet from your router to the printer over the attached USB cable. But, the connection is not direct. HP Solution Center will not see the printer as being online because it is looking for a direct USB connection, which is the only connection available for this particular printer.
    Hope this helps!
    I work for HP, but my posts and replies are my own.
    If this answer was helpful or clarified the issue click the star to offer me a KUDOS as thanks.
    If my answer solved the problem please mark the topic as the accepted solution.

  • Windows 7 & HP Solution Center

    I have a brand new Compaq PC with Windows 7 64bit which I want to connect via ethernet cable and my router to an HP C6380 All-in-One printer.  I have downloaded the latest version of HP Solution Center, 130.0.44.62, and initially everything was working.
    However every time I restart the PC and try to open Solution Center I get the message that the printer installation is incomplete and I have to run it all again. The printer is still showing in Printers and will print okay. The C6380 is not recognised by the Win7 scanning feature so I cannot use that as an alternative scanning option.
    I am losing the will to live, do I really have to reinstall the software every time I want to use it on Win7? I did not have this problem on any XP or Vista machines.

    I have exactly the same problem on my Win 7 64 bit. My printer is an HP Photosmart Premium C309a series. Can a tech tell me why this is happening? Is there a bug and we need to wait for a fix? Is there another program stepping on this? Please, someone at least direct me to the page that tells me how to uninstall and re-install correctly, that may be my problem. Thanks.

  • HP Solution Center shows 8500 disconnected

    I've had this problem before and re-installing the Solution Center seems to be the only thing that works but that is getting really old.
    I'm running Windows 7 64 bit fully patched and the HP software, drivers and firmware are all current.
    The printer is connected via wired to network with a static IP address.
    I can printer with no problems and if I access the printer web access it shows available. I've also tried the HP Printer Scan Doctor software and it finds no problems.
    And I've rebooted both pc and printer multiple times, disconnected the network cable, re-init the pc IP addresses, etc.
    Another machine running the HP Solution is not having an issue.
    I'd really appreciate a solution that doesn't require constant re-installation.
    Thanks,
    Ray

    Hello,
    Try doing a L3 uninstall on the printer. After this clean out the registry, and delete the keys listed below.
    1. Run disk cleanup on your computer- you can pass this step if you want
    2. Download and run the software and drivers below.
    3. Once the download is done extracting, cancel the download.
    4.. Press the Windows key + R on the keyboard to bring up the run menu.
    5. Type %temp% in the run field and click OK.
    6. Look for, and open the folder starting with 7z (Example: 7zS2356)
    7. Open folder Util
    8. Open folder CCC
    9. Run the uninstall_ L3.bat 
    10. When the uninstall has completed restart the computer
    11. Run Disk cleanup from Accessories\ System Tools
    12. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
    13. Use this tool to clean the system and registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
    14. Download and run the software and drivers below
    15. Run the download to reinstall the printer
    Note: Before making any changes to the registry make sure and make a backup copy.
    Back up registry:
    Type regedit in the search programs and files
    Click file, and then export
    Type file name, and chose save to location
    TAKE OUT ONLY THESE KEYS/FOLDERS!!!
     HKEY_CURRENT_USER > Printers>DevModes2 > *8500 *
    - (delete printer name from window list; may need to check DevMode and Settings folders, too)
     HKEY_LOCAL_MACHINE > software> Hewlett Packard > Digital Imaging folder
    - (delete ENTIRE folder – IF computer NOT an HP, delete the ENTIRE HEWLETT PACKARD folder)
     HKEY_CURRENT_CONFIG> System > CurrentControlSet > Control > Print > Printers > *8500 * - (delete any HP printer folders and the folders of any printer not in use)
    After this please restart the desktop, and then install theDownload and run the software and drivers below.
    Just a note - if you participate in this thread I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

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