Is the Adobe ID I use when entering my serial number tied to my software?
Related to the Adobe account it asks to login with, is this account tied to the installed product long term? I ask because I do not want to embed my own ID and be forced to eternally support the machine every time it needs work. I need to be able to set this up so anyone in our I.S. department can support the software, patch, etc.
I tried asking this of the chat support group but after hours and two transferred sessions, I ran out of time yesterday. It sounds like you know what you're talking about, so I am hopeful that this is a better route to a real answer.
Excellent! Thank you very much, sir. I just didn't want to make an uninformed choice that ended up haunting us for the next year. I was able to successfully serialize the software and it seems to work perfectly without requiring that ID to be logged in my other users on the PC (so support can install it without the user present using the support tech's login and the end user can use it under their personal login).
Similar Messages
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I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?
If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
I purchased Photoshop Elements and registered it on November 1, 2014 with a Windows 7 machine. A couple weeks later, I decided to jump to a Mac, and have tried to enter the serial number for PS Elements 13 on the Mac. I get an error message that it is an incorrect serial number. It is the same serial number used with the Win 7 machine, and the same that shows on my Adobe.com profile. I thought I had to transfer the license from Win to Mac, so I emailed asking for help. No response. A couple weeks ago, I tried the Chat function. It was assigned a number, but Chat was unavailable and no one responded. Just tried Chat again, which says it is available 24/7, and it is unavailable. What can I do short of buying a new license, which I will not do.
contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html
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hi folks,
i am a student from berlin, germany. i chose the cc 2014 student subscription for 19,99€ monthly ( mac OSX 10.9.3 ). i had an adobe ID before and i continue using it now. i installed some programs from the CC2014. after that i wanted to try out muse, started the program and was asked whether i wanted to test the program for 30 days, or if i wanted to license it. i clicked the license button and went to https://licensing.adobe.com as suggested. there it said "Sie konnten nicht als autorisierter Anwender dieser Website identifiziert werden. Wenden Sie sich bitte an Adobe." translation: "it was impossible to identify you as an authorised user of this website. contact adobe". what now?
i went to adobe support ( the written support, because chat and telefone-support is from 9:00 to 17:00 - my working hours ). there i did everything that was suggested: correcting the hosts file, keychain certificates etc. nothing helped.
has anybody an idea what i could do next?
thank you allHi Jeff,
yes, I completed each and every step listed in Sign in, activation, or connection errors | CC, CS6, CS5.5. It didn't help. The forum told me to change the language of the CC application to english international, which i did - didn't help, still there was a serial number required.
now i deleted the hosts file completely from my computer ( still have it in my trashbin ). now the programs work fine but i am concerned if i did something wrong/illegal by deleting the hosts file. -
I have an iphone 4S and have a ringtine app. This app needs me to have a ringtone option in the left hand menu of my itines. I do not have a ringtone option.
I ahve tried to use the support website but as my itunes account is not on apple hardware, it is on a Dell laptop, I can not get a serial number and therefore can not progress. How do I get the necessary serial number to allow me to the support section?iTunes>Preferences(under the edit menu if using Windows)>General>Show>Tones.
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Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does anybody have any idea what the reason behind this could be.
- First time with iPhone and frustrated.
BrijuIf you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from. -
I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?
You might be using the wrong number. Try chat for some help:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch." But this is not the case. I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
Installation: hello, I am trying to install my adobe elements twelve. I have a serial number, which contains no letters (only numbers), from the box. I use a mac. When I try to install it, it says it's unable to validate my serial number. I have already checked the spelling. What should I do?
Does it begin with 1057? If not, it's a redemption code. In which case, see here:
Redemption Code Help
If it is a serial number, go to system preferences>security & privacy>firewall>firewall options and be sure that PSE is allowed to call out. -
Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility.
Does anyone have an idea why the product I purchased (CS4) is not eligible?Hi Louise,
Is your CS4 serial number registered to same adobe id with which you are trying to place the order?
This offer is not available to Education, OEM, or volume licensing customers.
You can send your CS4 license key to me in a private message if you want me to check its configuration.
Here are the Terms and Conditions-
Terms and Conditions | Adobe
Thanks!
Gurpreet -
Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.
After I sign on with email address and password, I am also asked to enter a serial number which I was not given...Hello,
In order to activate the product should get the following option:-
- Use trial or subscription
- I have a serial number
Please select the option - Use trial or subscription and click next- Restart Acrobat and sign in with your Adobe ID
Also, you may refer to the following for more information on activation issues:- Activation & Deactivation Help
Regards,
Nakul -
I have Adobe Design Standard CS6 purchased 2013 with serial number but cannot find to download it onto a new mac laptop. When I try and add the 24-digit serial number to my account it doesn't seem to work?
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html -
after enter my serial number, he said that to use adobe creative suite 5 master collection you must provide an adobe ID, i entered my adobe ID and password and after that he tell me that, we are enable to start your subscription for adobe creative suite 5 master collection , please choose close and then re-laungh ur product !!!
This is a user to user forum, not Adobe support... you need to contact Adobe
Adobe contact information
http://www.adobe.com/support/contact
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know -
I am getting the 'invalid personalization information' error when I start my photoshop cs8. I cannot find my original disk to re-install, but do have the serial number. Can I download a trial version and then enter my serial number?
If it is the first CS version then you will need to check out the following. I believe it applies to CS as well even though it specifies CS2....
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l -
Hello all,
when i update apps on my iphone they need the ID that i used when i downloaded these apps and i forgot this ID and a make a new ID
How i used the new one to update these apps?
thanksYour device can hold apps from multiple IDs, but to update them you have to swicth identities which is time consuming. If possible use only the one ID. If you need to reset the password for your old ID visit My Apple ID.
tt2
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