Is the adobe support web site designed by monkeys?

I've been using Adobe tools for years, so I know a few things about how obtuse they can be, but when I just wanted to cancel a free membership to Adobe.com's cloud service, I thought it would be fairly easy.  The circular logic on the site is ridiculous.  A software design company should be embarrassed to have such a poor support site.

>cancel a free membership
I am not understanding... if you did not provide a credit card number, what is the problem with just letting the 30 day trial expire?
Anyway... Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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